Ratings based on 1,751 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from mexico


Posted 05-Oct-2016
Pros: la ubicacion es extraordinaria,. como buen hotel americano su lipieza es impecable y cumple con lo que se espera de una cadena como esta.
Cons: tiene muy poco en contra. de hecho es ideal para familias o negocio
Location: se encuentra a 100 metros de picadilly, llena de tiendas y restaurantes. la ubicacion es maravillosa y la tencion, aunque no es extraordinaria, cumple
2out of 5
by A verified traveller from New York, NY

not good...

Posted 22-Sep-2016
Pros: location
Cons: a lot
Location: location is fine; for Americans, there's a SBUX across the street.
Had to have dinner in hotel restaurant; worst dinner ever. Only the beer was satisfactory. No water pressure in shower. decor / furniture is very old hotel needs renovation and fresh food / better chef
4out of 5
by A verified traveller from San Francisco

Nice hotel with central location.

Posted 17-Sep-2016
Pros: Central location
Cons: Lighting for mirror in bathroom
Location: Central location near shopping and major attractions.
Nice hotel with central location close to Green Park underground station.
5out of 5
by A verified traveller

Posted 15-Sep-2016
Not quite as excellent as our stay there last year! House-keeping didn't replenish bathroom supplies unless asked (e.g. face washers, tissues, soap, shower cap) and the fire doors outside our room were extremely noisy when closed at night (clearly needed some maintenance). But overall we still love this hotel and hope to stay there again.
5out of 5
by A verified traveller

Very good location!

Posted 09-Sep-2016
Hotel staff is very friendly and helpful. Vadim is perfect concerge!
4out of 5
by A verified traveller


Posted 08-Sep-2016
Pros: ロケーション
Location: ショッピング、演劇、レストラン
グリーンパーク駅徒歩1分で、ロケーションが抜群に便利。 建物が古く、エレベーターが故障のせいか、2台中1台動いてなかったので、チェックアウト時にかなり待たないと降りていけなかった。 タオル、アメニティーの補充がいい加減。
3out of 5
by A verified traveller

Excellent location

Posted 04-Sep-2016
I liked the location and price of the hotel I didn't like the bed as it is not comfortable, the lobby during our stay was leaking and there is towels in the floor which looked bad. The most that I didn't like was the fire alarm which was activated around 1 am and freaked us. We had to evacuate for about 20 min. The hotel didn't provide any explanation or apologies.
4out of 5
by A verified traveller from milano, italia

Vicino alle principali attrazioni

Posted 01-Sep-2016
Pros: Posizione comoda e centrale. Colazione. Cortesia
Cons: Da ristrutturare
Location: Eccellente
Esperienza positiva. Cortesia del personale. Colazione ottima. Posizione centrale e comoda rispetto alle principali attrazioni. L'hotel necessita tuttavia di una ristrutturazione: è rimasto com'era 50 anni fa più o meno.
4out of 5
by A verified traveller

Great location for touring

Posted 28-Aug-2016
Bus tour start point very close, walking distance to Buckingham palace, shows close enough for cheap taxi ride...
4out of 5
by A verified traveller

Ottimo hotel

Posted 22-Aug-2016
ottima sistemazione con posizione eccellente a chi interessa essere vicino al centro di Londra. Colazione buona e con ampia scelta. Personale cortese e competente. Stanza un po' piccola ma con un ottimo rapporto qualità-prezzo.