Ratings based on 1,784 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Not the best place to stay

Posted 24-Nov-2016
Room had a funny smell, as if damp. Hotel breakfast...ordered special request (poached eggs) 35 mins later after enquirying several times as to how long they would be, didn't arrive. When I complained at reception, an uninterested member of staff explained "we are very busy on weekends!! Several pending deductions transactions were activated from my bank account, 4 phone call @13p per min still not sorted!!
2out of 5
by A verified traveller from US

Needs Serious Attention!

Posted 19-Nov-2016
Location: The red Hop On Hop Off Bus is just across the street.
Very dated - needs serious refurbishing! We have stayed there before -- this was our second stay and there have been ZERO improvements. We have stayed on 2 different floors and both reeked of mildew which means serious water leaks somewhere. All I could think of was the bacteria and we must be breathing! This time, instead of rewarding our loyalty, they put us in the smallest room available, even though they had other rooms available. When I advised that the room did not meet our expectations they offered to move us, but we would have to wait for others to move out first, then we could remain in the bigger room for the rest of the week. it left us feeling like they were okay with giving us less while the price went up! The only positive is the fact that the Tube station is so close, When the owners of this hotel put some of the money we paid to stay there back into the hotel, we will consider staying again -- not until! Sorry, we are members of the Holiday Inn Priority Club and this is disappointing!
3out of 5
by A verified traveller from aubange

Bien situé mais literie trop molle

Posted 03-Nov-2016
Pros: son emplacement
Cons: le matelas trop mou
Location: Picaddilly Circus, regent park et proche de Buckingham Palace. Station de métro en face et ligne de bus très pratiques
Cet hôtel est parfaitement situé. Les chambres sont propres et confortables mais la literie est trop molle. De plus, nous avons été dérangé par le bruit du frigo et de la climatisation, qui bien qu'arrêtée à cet période de l'année a fait un bruit très spécial pendant la nuit. Aussi non, le personnel est très sympathique et les chambres sont propres et d'une taille correcte pour Londres.
5out of 5
by A verified traveller from mexico

excepcional!

Posted 05-Oct-2016
Pros: la ubicacion es extraordinaria,. como buen hotel americano su lipieza es impecable y cumple con lo que se espera de una cadena como esta.
Cons: tiene muy poco en contra. de hecho es ideal para familias o negocio
Location: se encuentra a 100 metros de picadilly, llena de tiendas y restaurantes. la ubicacion es maravillosa y la tencion, aunque no es extraordinaria, cumple
2out of 5
by A verified traveller from New York, NY

not good...

Posted 22-Sep-2016
Pros: location
Cons: a lot
Location: location is fine; for Americans, there's a SBUX across the street.
Had to have dinner in hotel restaurant; worst dinner ever. Only the beer was satisfactory. No water pressure in shower. decor / furniture is very old hotel needs renovation and fresh food / better chef
4out of 5
by A verified traveller from San Francisco

Nice hotel with central location.

Posted 17-Sep-2016
Pros: Central location
Cons: Lighting for mirror in bathroom
Location: Central location near shopping and major attractions.
Nice hotel with central location close to Green Park underground station.
5out of 5
by A verified traveller

Posted 15-Sep-2016
Not quite as excellent as our stay there last year! House-keeping didn't replenish bathroom supplies unless asked (e.g. face washers, tissues, soap, shower cap) and the fire doors outside our room were extremely noisy when closed at night (clearly needed some maintenance). But overall we still love this hotel and hope to stay there again.
5out of 5
by A verified traveller

Very good location!

Posted 09-Sep-2016
Hotel staff is very friendly and helpful. Vadim is perfect concerge!
5out of 5
by A verified traveller from Canada

Solo first visit in London

Posted 08-Sep-2016 on Hotels
Great location. Close to major attractions. Next to hop on hop off, bus stops and tube.
4out of 5
by A verified traveller

ロケーションよし

Posted 08-Sep-2016
Pros: ロケーション
Location: ショッピング、演劇、レストラン
グリーンパーク駅徒歩1分で、ロケーションが抜群に便利。 建物が古く、エレベーターが故障のせいか、2台中1台動いてなかったので、チェックアウト時にかなり待たないと降りていけなかった。 タオル、アメニティーの補充がいい加減。