Comfortable hotel. Great location.
Checked in for 7 nights. Room 206-okay size, but smelled musty. Thought it would go away but after 2 nights it still had an unpleasant smell. Reported it to the desk in the a.m. and was immediately upgraded to an exec double down the hall (so relocating was not difficult). Very happy with the way staff handled the problem. New room faced the front of the hotel and near elevators but not too noisy, except very early one morning when housekeeping was locked out of their utility room across the hall and had to literally break the door down. There was also a poorly timed late morning fire drill and hotel evacuation the day after the Manchester attack which was concerning. All in all a nice hotel -onsite restaurant/bar, accommodating staff/concierge, good housekeeping (although no washcloths supplied?), and TERRIFIC location. Walking distance to many tourist attractions, shopping, cafes, and pubs and a FEW MINUTES from the Green Park tube station (the Piccadilly line-a direct ride to popular sites and direct to Heathrow airport). A good experience in London.