Exterior

Reviews of Holiday Inn London Camden Lock, an IHG Hotel

4 out of 5
Holiday Inn London Camden Lock, an IHG Hotel
30 Jamestown Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1005 reviews" "
Rating 8 - Good. 311 out of 1005 reviews" "
Rating 6 - Okay. 75 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful at all times. Great Experience.
Stayed 4 nights in Apr 2024
Response from vignesh Logaraj on 11 Apr 2024
DearGuest, Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,Vignesh LogarajGuest Relations Manager

6/10 Okay

NARAYANAN

Travelled with family
Liked: Staff & service
Bathroom: 1) no exhaust fan; 2) Shampoo and hand-body soap in identical color bottles which made recognizing them difficult without wearing glasses.
Stayed 1 night in Apr 2024
Response from vignesh Logaraj on 5 Apr 2024
Dear Narayanan, Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We also share your points to concern department to make necessary changes. We look forward to welcoming you back soon!Kind regards,Vignesh LogarajGuest Relations Manager

6/10 Okay

Stella

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was a bit tired looking and TV was very old. Staff were great though and very friendly and helpful
Stayed 2 nights in Mar 2024
Response from vignesh Logaraj on 1 Apr 2024
Dear Stella ,Thank you for your feedback We are sorry to hear that we did not met your expectations , however we are happy to hear that you liked our service. Kindly visit us again and we will try our best to make your stay more pleasant.Thanks,Vignesh LogarajGuest Relations Manger

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ruben Pinto on 25 Mar 2024
Dear Robert, Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK. Please keep in mind that your input is incredibly useful to us. We are glad you liked our hotel. We use feedback like yours to make adjustments to our brand in order to always improve the guest experience. Thank you for choosing Holiday Inn. Sincerely,

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Ruben Pinto on 20 Mar 2024
Dear Stuart,Thank you for taking the time to share your thoughts on your stay at the Holiday Inn London - Camden Lock.Please understand that your input is incredibly useful to us. We use feedback like yours to continuously improve the guest experience by making improvements to our branding. We are pleased you enjoyed your stay with us. We hope to have the opportunity to serve you again in the future.Thank you for choosing the Holiday Inn.Sincerely,

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from Ruben Pinto on 22 Mar 2024
Dear Robert Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK. Please keep in mind that your input is incredibly useful to us. We are glad you enjoyed our cleanliness and staff service. We use feedback like yours to make adjustments to our brand in order to always improve the guest experience. Thank you for choosing Holiday Inn. Sincerely,

10/10 Excellent

REECE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vignesh Logaraj Guest Relations Manager on 26 Feb 2024
Dear Reece, Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon! Kind regards

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2024
Response from Vignesh Logaraj Guest Relations Manager on 26 Feb 2024
Dear Manuel, Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon! Kind regards

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely room. It’s phenomenal
Stayed 1 night in Feb 2024
Response from vignesh Logaraj on 21 Feb 2024
Dear Guest, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Vignesh LogarajGuest Relations Manager

8/10 Good

Chris

Stayed 1 night in Feb 2024
Response from Ruben Pinto on 22 Mar 2024
Dear Chris Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK. Please keep in mind that your input is incredibly useful to us. We are glad you enjoyed our cleanliness and staff service. We use feedback like yours to make adjustments to our brand in order to always improve the guest experience. Thank you for choosing Holiday Inn. Sincerely,

10/10 Excellent

Nir, Kibbutz Yizrael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Those of you whom visit Camden town in the past will notice the dhuge development been done to the location. This hotel located beween the canal and the center of the market it is quiet and 400 meters from Camden town station. Don't miss a short tour at the market, if you consider yourself yung yung enough's jump into Cyberdog during Sunday eve and if you are paning to dine bock your resturant in advance. It was great 4 days.
Stayed 3 nights in Feb 2024
Response from vignesh Logaraj on 7 Feb 2024
Dear Nir,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean hotel, staff very helpful and friendly, really nice room and great shower
Stayed 2 nights in Feb 2024
Response from vignesh Logaraj on 5 Feb 2024
Dear Hayley, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your feedback to the concern department to make necessary changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from vignesh Logaraj on 5 Feb 2024
Dear Steven, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your feedback to the concern department to make necessary changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

8/10 Good

Audra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area, lots to do within walking distance
Stayed 2 nights in Jan 2024
Response from Vignesh Logaraj Guest Relations Manager on 3 Feb 2024
Dear Audra, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your feedback to the concern department to make necessary changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

2/10 Terrible

Angela

Stayed 1 night in Jan 2024
Response from vignesh Logaraj on 25 Jan 2024
Dear Angela,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - CAMDEN LOCK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,

10/10 Excellent

Beverly

Stayed 1 night in Jan 2024
Response from vignesh Logaraj on 25 Jan 2024
Dear Beverly,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Sarah-Louise

Stayed 1 night in Jan 2024
Response from vignesh Logaraj on 25 Jan 2024
Dear Sarah-Louise,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Lynette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, fabulous rooms(plenty of room for 3 people) clean and neat .Beds were comfortable . Definitely will stay again
Response from vignesh Logaraj on 16 Jan 2024
Dear Lynette,Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsVignesh LogarajGuest Relations Manager

4/10 Poor

michael, chevy chase

Stayed 1 night in Jan 2024
Response from vignesh Logaraj on 25 Jan 2024
Dear Michael,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - CAMDEN LOCK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,

10/10 Excellent

Douglas

Stayed 3 nights in Dec 2023
Response from vignesh Logaraj on 25 Jan 2024
Dear DouglasThank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from vignesh Logaraj on 25 Jan 2024
Dear Roy,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Ajamu

Stayed 3 nights in Dec 2023
Response from Vignesh on 2 Jan 2024
Dear Ajamu, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Vignesh on 2 Jan 2024
Dear Judith, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vignesh on 2 Jan 2024
Dear Robert, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

6/10 Okay

Wai Yin

Stayed 1 night in Dec 2023
Response from Vignesh on 2 Jan 2024
Dear Wai, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

10/10 Excellent

Shona

Stayed 2 nights in Dec 2023
Response from Vignesh on 27 Dec 2023
Dear Shona, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Vignesh on 27 Dec 2023
Dear Mike, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from vignesh Logaraj on 15 Dec 2023
Dear Fiona,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Kaja Moreite Nørholm

Stayed 2 nights in Dec 2023
Response from vignesh Logaraj on 15 Dec 2023
Dear KajaThank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Stine

Stayed 3 nights in Nov 2023
Response from Vignesh on 27 Dec 2023
Dear Stine, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023
Response from Vignesh on 27 Dec 2023
Dear Ashley, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

8/10 Good

Nads

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Vignesh on 2 Jan 2024
Dear guest, Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

8/10 Good

rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue if you are going to the Roundhouse for a gig
Stayed 1 night in Nov 2023
Response from Vignesh on 20 Nov 2023
Dear Rebecca ,Thank you for your feedbackWe are delighted to hear that you had a great time .We are more than happy to welcome you at Holiday Inn Camden Lock!Thanks,Holiday Inn Camden

8/10 Good

Claire Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and cleaning staff were very friendly, executive room was excellent and worth paying the additional cost. Fantastic location in Camden, will be staying again
Stayed 2 nights in Nov 2023
Response from vignesh Logaraj on 14 Nov 2023
Dear Guest ,Thank you for your feedback We are delighted to hear that you had a great stay.We are more than happy to welcome you back at Holiday Inn Camden Lock !Thanks,Vignesh LogarajGuest Relations Manager

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ruben Pinto on 6 Nov 2023
Dear Rachel, Thank you for taking the time to inform us about your experience at Holiday Inn LONDON - CAMDEN LOCK. Keep in mind that we place a lot of value on your feedback. Your feedback is invaluable in developing our brand's strategies for the benefit of our customers. If you ever need any services again, we hope you'll think of us. We are delighted to have you as one of our regular guests, we are delighted you scored us 10/10. We appreciate your selection of Holiday Inn.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for the markets in Camden, plenty of eateries around whether you want chains, independents, pub grub or the street food on Camden Markets 5 minute stroll from Camden Town tube even with two kids in tow so easy access for sight-seeing aswell Plenty of choice for breakfast
Stayed 2 nights in Nov 2023
Response from Ruben Pinto on 3 Nov 2023
Dear Phil,We appreciate your time in providing feedback regarding your stay at the Holiday Inn London – Camden Lock.It is important to express that your feedback holds immense value for us. We persistently modify our brand in response to passenger feedback, including yours, in an effort to enhance the overall experience. We sincerely appreciate the opportunity to be of further service to you in the future. We are pleased you enjoyed our service. we strive for an unique customer service. Once more, I appreciate your selection of Holiday Inn. Sincerely,

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had wanted to stay in Camden Town and this property is in an excellent location to pubs, restaurants, and transportation . It was clean, the breakfast delicious, and the staff helpful and courteous. Thank you!
Stayed 3 nights in Oct 2023
Response from Ruben Pinto on 2 Nov 2023
Dear Kerri, We appreciate you sharing your experience at the Holiday Inn London - Camden Lock with us. We appreciate you taking the time to give us your feedback. In order to provide the best possible experience for our customers, we regularly implement feedback from people like you who have interacted with our brand. We're happy to hear that your experience here and with our team was positive. In order to provide our customers with exceptional service, we strive to be different. We appreciate your selection of Holiday Inn. Warmest regards,

8/10 Good

Kong Meng, Singapore

Travelled with family
Near to all good foods
Stayed 7 nights in Oct 2023
Response from Ruben Pinto on 29 Oct 2023
Dear Kong, We appreciate you taking the time to provide feedback on your recent stay at the Holiday Inn London - Camden Lock.Your thoughts and opinions are much appreciated. Your thoughts help us shape our brand in ways that better serve our guests. Please consider us for any future service needs you may have. We are pleased you liked our vibrant location.Sincerely,

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play to stay ample choice for breakfast. Easy access to Camden
Stayed 1 night in Oct 2023
Response from Ruben Pinto, on 29 Oct 2023
Respectfully, Chantal MachetdemriWe appreciate you taking the time to provide feedback on your recent stay at the Holiday Inn London - Camden Lock.Your thoughts and opinions are much appreciated. Your thoughts help us shape our brand in ways that better serve our guests. We are pleased you enjoyed our breakfast.Sincerely,

10/10 Excellent

Thomas

Stayed 4 nights in Oct 2023
Response from Ruben Pinto. on 29 Oct 2023
Respectfully, Chantal MachetdemriWe appreciate you taking the time to provide feedback on your recent stay at the Holiday Inn London - Camden Lock.Your thoughts and opinions are much appreciated. Your thoughts help us shape our brand in ways that better serve our guests. Please consider us for any future service needs you may have. We are pleased you gave us a 10/10 score.Sincerely,

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, great breakfast!
Stayed 2 nights in Oct 2023
Response from Ruben Pinto on 28 Oct 2023
Dear Jessica,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are pleased you liked our staff and breakfast.Again, thank you for choosing Holiday Inn, and if I can be of assistance to youSincerely,

8/10 Good

Amara

Liked: Staff & service
/
Stayed 1 night in Oct 2023
Response from Ruben Pinto. on 25 Oct 2023
Dear Amara, Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK. We strive for an unique customer service. Please be aware that your input is incredibly useful to us. We use feedback like yours to make constant adjustments to our brand in order to improve the guest experience. We hope you will give us another chance to serve you in the future. Thank you for selecting Holiday Inn. Sincerely,

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ruben Pinto, on 25 Oct 2023
Dear Jane, Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK. We are delighted you gave us a 10/10 score. Please be aware that your input is incredibly useful to us. We use feedback like yours to make constant adjustments to our brand in order to improve the guest experience. We hope you will give us another chance to serve you in the future. Thank you for selecting Holiday Inn. Sincerely,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms overlooking the Camden locks… very clean and safe.
Stayed 2 nights in Oct 2023
Response from Ruben Pinto, on 19 Oct 2023
Dear James,Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK.We are delighted that you enjoyed our location and staff.Please be aware that your input is incredibly useful to us. We use feedback like yours to make constant adjustments to our brand in order to improve the guest experience.We hope you will give us another chance to serve you in the future.Thank you for selecting Holiday Inn.Sincerely,

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time here!
Stayed 2 nights in Oct 2023
Response from Ruben Pinto on 12 Oct 2023
Dear Brooke,Thank you for taking the time to share your thoughts on your stay at the Holiday Inn LONDON - CAMDEN LOCK.We are delighted that you appreciated our location as well as staff service.Please be aware that your input is incredibly useful to us. We use feedback like yours to make constant adjustments to our brand in order to improve the guest experience.We hope you will give us another chance to serve you in the future.Thank you for selecting Holiday Inn.Sincerely,

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service
Hotel it’s self was good chocolates were good for 35th wedding anniversary had major problem with shower this morning had to go to another room
Stayed 1 night in Sep 2023
Response from Manal on 3 Oct 2023
Dear Malcom, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn London - Camden Lock. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Manal Ramadan. Front Office Manager

8/10 Good

Roger

Stayed 1 night in Sep 2023
Response from Manal on 3 Oct 2023
Dear Roger, Thank you for your feedback. We hope to welcome you to Camden again soon. Kind regards,Manal RamadanFront Office Manager

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fun part of town with very convenient access to the underground, the Roundhouse and Camden market. I had a no frills package and still I loved it.
Stayed 4 nights in Sep 2023
Response from Ruben Pinto. on 30 Sept 2023
Dear Clinton,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are pleased your enjoyed our location.Again, thank you for choosing Holiday Inn, and if I can be of assistance to youSincerely,

2/10 Terrible

stephen

Stayed 1 night in Sep 2023
Response from Ruben Pinto on 28 Oct 2023
Dear Stephen,We appreciate you selecting Holiday Inn and taking the time to share your thoughts on your stay at Holiday Inn London - Camden Lock.I want to start by saying I'm sorry for not living up to your expectations. We work hard to make every guest's stay as enjoyable and comfortable as possible, and we will utilise your feedback to guide our staff so that future visits will be even better.In order to prove to you that your unpleasant stay was an anomaly, I sincerely hope you would give us another chance by booking with us again.Once more, I appreciate you sharing your thoughts.

10/10 Excellent

Ana

Stayed 3 nights in Sep 2023
Response from Manal on 23 Sept 2023
Dear Ana, Thank you for your feedback. We hope to welcome you to Camden again soon for another great stay. Kind regards, Manal Ramadan Front Office Manager