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Reviews of Holiday Inn Express London - Park Royal, an IHG Hotel

3 out of 5
Holiday Inn Express London - Park Royal, an IHG Hotel
Victoria Road North Acton, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 389 out of 1001 reviews" "
Rating 8 - Good. 475 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tom

Travelled with family
Was ok
Stayed 1 night in Apr 2024

10/10 Excellent

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included and the standard of the rooms was very clean and comfortable to stay in for the night. My only Concern was the £15 parking I had to pay regardless of paying £160 for the night , it should’ve been included in the price as I already paid a big amount of money for my one night stay in the hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
Cold showers with lukewarm water.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, easy travel to the city
Good hotel. Good location
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff especially Halina. And the breakfast good is great!!
Stayed 1 night in Oct 2023

6/10 Okay

PAUL

Business traveller
Liked: Cleanliness, room comfort
Clearing of breakfast tables was slow & had to dine on table of dirty plates
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Lesley

Stayed 1 night in Aug 2023

6/10 Okay

Paul

Travelled with family
Liked: Property conditions & facilities
Not ideal
Uncomfortable hard bed noisy. Had to pay extra for parking £15 not explained when booking and was one of the reasons I booked. Breakfast was chaotic and not all relaxing. Waiting 10 mins to have eggs with my breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall
Stayed 1 night in Jul 2023
Response from Noelita on 14 Jul 2023
Dear Duncan, Thank you very much for staying in our hotel and taking a bit of your time to leave us your valuable feedback. It is always a pleasure for us to know that our hotel met your expectations. Your opinion is very important to us. Thank you very for your scores and valuable feedback. We are looking forward to welcome you back. Best regards, Noelita Delgado Guest Service Manager

8/10 Good

Suzanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Indicated above.
Stayed 7 nights in Jun 2023
Response from Noelita on 14 Jul 2023
Dear Suzanna, Thank you very much for staying in our hotel. Your opinion is very important to us. Thank you very for your scores and valuable feedback. We are looking forward to welcome you back. Best regards, Noelita Delgado Guest Service Manager

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay. Staff are lovely, hotel is modern and clean. We stayed here for a concert at Wembley and it was very easy transport with the bus stop out side the hotel I direct link as well as the tube stop next door.
Stayed 1 night in Jun 2023
Response from Noelita on 19 Jun 2023
Dear Georgia, Thank you very much for staying at our hotel. I am glad to hear that you liked our hotel, location was convenient to you, and the team was friendly. Your feedback is very important to us! We hope to see you soon. Best regards, Noelita and team Park Royal

8/10 Good

Thomas

Stayed 2 nights in May 2023
Response from Noelita on 14 Jul 2023
Dear Thomas, Thank you very much for staying in our hotel and taking a bit of your time to leave us a review. Thank you very for your scores and valuable feedback. We are looking forward to welcome you back. Best regards, Noelita Delgado Guest Service Manager

10/10 Excellent

CHRIS PUI HANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, right next to train station on central line, room is clean and acceptable for the price
Stayed 5 nights in Apr 2023

10/10 Excellent

DR KUDAMADUWAGE

Stayed 1 night in Mar 2023

10/10 Excellent

CHUI WAN

Stayed 2 nights in Feb 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the holiday inn was good but i think that the pillows should be more confortable i had a hard time sleeping but the rest of the things like breakfast was ok
Stayed 2 nights in Mar 2023

8/10 Good

Mo Mo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, close to Tesco and Costa, bus stops and the underground station. The staff at the reception was nice, polite, knew her job well and efficient.
Stayed 1 night in Feb 2023

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

esther, valley village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and buses supermarkets across the street. The staff was very helpful and nice.
Stayed 3 nights in Oct 2022
Response from Noelita Delgado on 31 Oct 2022
Dear Esther,Dear Jiri, Thank you for taking the time to leave us a review on your recent stay. We are glad that you enjoyed your stay with us. We appreciate your feedback and looking forward to seeing you again in the future. Kind regards, Maggie & HIEX Park Royal Team

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Nice hotel. Well situated and good value for money. Generally quiet but some corridor noise in the early hours of the morning. Breakfast included and easy access from tube.
Stayed 1 night in Sep 2022
Response from Noelita Delgado on 31 Oct 2022
Dear Neil,We would like to thank you for taking a bit of your time to share with us about your recent stay at our hotel. This is important to us so therefore we take it very seriously. We are so glad you found our hotel a good place to stay and the proximity to the tube was just right for your stay. Your feedback is very important to us as we work to be better each and every day.It will be our pleasure to have you return to our hotel in the future. Best wishes from our entire teamNoelita and Team Park Royal

8/10 Good

Ryan, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were nice and friendly. Right next to a tube station making it handy.
Stayed 1 night in Sep 2022
Response from Noelita Delgado on 31 Oct 2022
Dear Mr Ryan,We would like to thank you for taking a bit of your time to share with us about your recent stay at our hotel. I am delighted to hear that your stay was excellent. This is important to us so therefore we take it very seriously. We are so glad you found our hotel a good place to stay and the proximity to the tube was just right for your stay. Your feedback is very important to us as we work to be better each and every day.It will be our pleasure to have you return to our hotel in the future. Best wishes from our entire teamNoelita and Team Park Royal

10/10 Excellent

Anthony

Stayed 1 night in Sep 2022
Response from Noelita Delgado on 31 Oct 2022
Dear Mr Anthony,Thank you very much for choosing our hotel to stay and giving us 10 out of 10. I am delighted to hear that your stay was excellent. This is important to us so therefore we take it very seriously.Your feedback is very important to us as we work to be better each and every day.It will be our pleasure to have you return to our hotel in the future. Best wishes from our entire teamNoelita and Team Park Royal

10/10 Excellent

Harry

Stayed 1 night in Sep 2022
Response from Noelita Delgado on 31 Oct 2022
Dear Harry,Thank you very much for staying in our hotel and taking a bit of your time to leave us your valuable feedback. It is always a pleasure for us to know that our hotel met your expectations. Your opinion is very important to us. Thank you very for your scores and valuable feedback.We are looking forward to welcome you back.Best regards,Noelita Delgado

6/10 Okay

Dawn

Travelled with partner
Liked: Amenities, property conditions & facilities
Good location for the train, tube buses and cabs. Good choice of supermarket shops around the hotel and a couple of coffee shops. Basic room, but our window didn’t shut and it faced the train station. Rooms are very tired and in need of some updating. The breakfast was great, as were some of the staff too.
Stayed 1 night in Aug 2022
Response from Reception on 23 Aug 2022
Dear Dawn,Thank you for taking the time to leave us a review on your recent stay. I am pleased to hear you enjoyed your stay with us and that you enjoyed our breakfast buffet. We look forward to seeing you again. Kind regards, Alfred - Guest service manager.

10/10 Excellent

murtaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy action to the tube
Stayed 3 nights in Aug 2022
Response from Reception on 23 Aug 2022
Dear Murtaza,Thank you for taking the time to leave us a review on your recent stay. I am pleased to hear you enjoyed your stay with us. We look forward to seeing you again in the future.Kind regards, Alfred - Guest service manager.

6/10 Okay

Fatema

Stayed 11 nights in Jul 2022

2/10 Terrible

Aliasgar

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down and very poorly managed. The rooms are very outdated and in bad shape. We had cracks on our faucets. Housekeeping is inconsistent and does a poor job. There are no safes in the rooms. Money was stolen from our bags. Just save your money and stay elsewhere
Stayed 1 night in Aug 2022
Response from Reception on 23 Aug 2022
Dear Aliasgar,Thank you for taking the time to leave us a review. It is disappointing to hear you faced some issues during your stay. This is not our usual standard and we would like to apologise for any inconvenience caused. We look forward to seeing you again in the future.Kind regards, Alfred - Guest service manager.

2/10 Terrible

Aliasgar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were never cleaned properly. Keys to your rooms never worked. No sense of urgency to help. Money was stolen from the room and they knew that they had precious issues with the staff. Front desk were helpful but overall Find another place to stay.
Stayed 11 nights in Jul 2022
Response from Reception on 23 Aug 2022
Dear Aliasgar,Thank you for taking the time to leave us a review. It is disappointing to hear you faced some issues during your stay. This is not our usual standard and we would like to apologise for any inconvenience caused. We look forward to seeing you again in the future.Kind regards, Alfred - Guest service manager.

10/10 Excellent

Lelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you, Holiday Inn Express!!
I have to note the position of the hotel as it was right outside the station and I can imagine how comfortable that is for those guests using the public transportation. Although, i drove to get there, i found it extremely helpful to have a safe parking(paid) for my car on site. The room allocated to us was spacious enough for 2 and my small pooch. The room has a small sofa and a table big enough to use either for working or dining. The staff were also very friendly and helpful. I was also happy as they welcomed my dog eventhough i failed to request his company prior to our booking. To sum up my stay, i was pleasantly surprised with all the comforts that Holiday Inn Express had provided and I have to mention also the variety of quality breakfast! I strongly recommend and we are most certainly be back again!!
Stayed 1 night in Jul 2022

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2022
Response from Martina on 28 Jun 2022
Dear Stephanie, Thank you for staying with us and rating us a 4/5. We look forward to welcoming you back in the future! Best Regards, Martina & Team Park Royal

10/10 Excellent

Dami

Stayed 1 night in May 2022
Response from Martina on 28 Jun 2022
Dear Dami, Thank you for staying with us and rating us a 10/10. We look forward to welcoming you back in the future! Best Regards, Martina & Team Park Royal

6/10 Okay

WONG

Business traveller
Stayed 2 nights in Apr 2022

2/10 Terrible

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Oscar Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service ( front desk )
Stayed 7 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Feb 2022
Response from Martina on 27 Feb 2022
Dear Anonymous, Thank you for staying with us and leaving us your rating! We hope to have the pleasure of welcoming you back soon. Best Regards, Martina

6/10 Okay

Lourdes

Business traveller
Liked: Staff & service
Disliked: Cleanliness
For the price and location (next to the tube station) it was okay, however there is much to be said about the cleaning. I know hotels are trying to be more eco-friendly and not washing the bedsheets and towels every day, but I don't believe the bedsheets I had had been washed before my stay (looked like someone had thrown up a bit and it was disgusting). Other than that, the place is okay, breakfast is included and if you want to have a drink in the afternoon you can
Stayed 6 nights in Feb 2022
Response from Martina on 17 Feb 2022
Dear Lourdes, Thank you for staying with us and taking time to leave us your valuable feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards, Martina & Team Park Royal

8/10 Good

Roberta

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2022
Response from Martina on 17 Feb 2022
Dear Roberta, Thank you for staying with us and rating us and 8/10! We are glad you enjoyed your stay and hope to have the pleasure of welcoming you back soon. Best Regards, Martina & Team Park Royal

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is of a very high standard. Breakfast too was very good quality for a buffet.
Stayed 3 nights in Feb 2022
Response from Martina on 17 Feb 2022
Dear John, Thank you for rating us so high! We are glad you enjoyed your stay and hope to have the pleasure of welcoming you back soon! Best Regards, Martina & Team Park Royal

2/10 Terrible

Nikola porche Monica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
To whoever this may concern The night of the 2nd Wednesday February 2022 I was staying in your Holidayinn branch from Monday to Wednesday I experienced a really uncomfortable experience on the night of the 2.1.2022 where I politely asked one of your staff which was a guy a Indian gentleman I believe for a lighter which he gladly gave me however as I returned back with it he began to question why I asked for the lighter as weather I smoked I was really threw of by this why would a member of staff even asked that type of question and in the manner he asked was really inappropriate I answered and said I used the lighter to light up my candles he gave me a really weird look and said a candle dinner by your self that was totally out of line at this point To continue he then rang my room and said “are the candles still on and Make sure you turned them off” I do appreciate somebody being concerned however there is a approach that should be used that isn’t rude like he used I responded and said to him I am very much aware of what I am doing and that I am 28 years of age He answered with “ok well I am older then you” Now I need somebody to explain to me what kind of training your staff are getting to be responding this way I was reassuring him with my answer and he got totally disrespectful back I informed the manager she apologised but there was nothing done in terms of somebody contacting me or anything offered as a alternative for the inconvenience or a offer or a re
Stayed 1 night in Feb 2022
Response from Noelita Delgado on 7 Feb 2022
Dear Ms Nikola Porche, Thank you very much for taking the time to share your recent experience at our hotel. We are so sorry to hear that we did not quiet meet your expectations. We understand that there is always room for improvements. Therefore, we take serious feedback such as yours in order to make the right changes for best improvement on our services. Thank you for bringing this issue to our attention. In terms of the misunderstanding with one of our colleges, we do apologise as his only concern was strictly for fire safety of the hotel and rest of guests and staff in the property. The safety and security of our guests is always our top priority. After your discussion with our Deputy Manager, our team has done everything possible to investigate your concern and we will make sure nothing will be tolerated, training and refresher will be conducted. Your feedback is very important to us as we work to be better each day. It will be our pleasure to have you return to our hotel in the future if you decide to give us another chance. Best wishes from our entire team Noelita and team Park Royal

8/10 Good

Fotios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

Jasvir

Stayed 1 night in Jan 2022
Response from Martina on 31 Jan 2022
Dear Jasvir, Thank you for staying with us and taking time to leave us your valuable feedback. We are sorry to hear the stay did not live up to your expectations. Please do not hesitate to contact us directly to discuss this further. We hope to have the pleasure of welcoming you back in the future! Best Regards, Martina & Team Park Royal

6/10 Okay

Fahad

Stayed 2 nights in Jan 2022
Response from Karol on 20 Jan 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Best regards, Reception Team HIEX Park Royal

2/10 Terrible

Zaynah

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room smelled terrible, particularly the toilets. The rooms desperately need refurbishing as everything looks old and dirty. The heating was not working and despite having having called reception regarding this, I was told there is nothing that could be done... overall I'm really disappointed with the customer service and the outcome. It's shocking that I was not offered a different room or even an extra duvet (it was a very cold night)! In conclusion, I would not recommend staying here.
Stayed 1 night in Jan 2022
Response from Karol on 20 Jan 2022
Dear Zaynah, Thank you very much for choosing our hotel and for taking the time to write a review. Please note that we take extreme pride in keeping our property up to the highest of standards. In this case we regret to see that we fail to meet your expectations. We have already contacted you directly in regards to your concern and we hope to to improve your stay in the future. Best regards, Reception Team Park Royal

8/10 Good

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Martina on 31 Jan 2022
Dear Lars, Thank you for staying with us and taking time to leave us your review. We are glad you enjoyed your stay and hope to have the pleasure of welcoming you back in the future! Best Regards, Martina & Team Park Royal

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel but let down by poor maintenance and poor vegetarian breakfast. Two lights in room broken, no gel in shower and lack of veggie sausages at breakfast should be easy things to fix so why not just fix them.
Stayed 1 night in Dec 2021
Response from Martina on 22 Dec 2021
Dear Andrew, Thank you for staying with us and taking time to leave us your valuable review. We are sorry to hear that some of the things did not live up to your expectations and hope you can give us a second chance in the future! Best Regards, Martina & Team Park Royal

4/10 Poor

Penelope

Disliked: Staff & service, property conditions & facilities, room comfort
Highly incompetent, untrained and informal staff
Hi incompetent and untrained staff. Some of them very arrogant. Some of them appeared to treat the place like it was some sort of informal hang out joint.
Stayed 4 nights in Dec 2021
Response from Martina on 22 Dec 2021
Dear Penelope, Thank you for staying with us and taking time to leave us your valuable feedback. We are sorry to hear the stay did not live up to your expectations, please do not hesitate to contact us directly to discuss this further. Best Regards, Martina & Team Park Royal

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London trip
Friendly staff, helpful. Clean and bright hotel. Only downside, powdered eggs for scrambled, can taste the powder grains.
Stayed 2 nights in Dec 2021
Response from Martina on 9 Dec 2021
Dear Neil, Thank you for staying with us and taking time to leave us your review. We are glad you enjoyed your stay and hope to have the pleasure of welcoming you back in the future! Best regards, Martina & Team Park Royal

10/10 Excellent

JOHN

Stayed 1 night in Dec 2021
Response from Martina on 9 Dec 2021
Dear John, Thank you for staying with us and for rating us so high. We are glad you enjoyed your stay and hope to have the pleasure of welcoming you back in the future! Best Regards, Martina & Team Park Royal