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Reviews of Holiday Inn Express London - Greenwich, an IHG Hotel

3.5 out of 5
Holiday Inn Express London - Greenwich, an IHG Hotel
Bugsby Way, Greenwich, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 439 out of 1004 reviews" "
Rating 8 - Good. 369 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staffs and quality services
Stayed 3 nights in Apr 2024
Response from HOM on 25 Apr 2024
Wow, 5-stars! Thanks so much, Kiran. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Chef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 1 night in Apr 2024
Response from HOM on 24 Apr 2024
Thanks for the perfect rating, Chef. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Tarrant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff was so nice!
Stayed 4 nights in Apr 2024
Response from HOM on 24 Apr 2024
Wow, 5-stars! Thanks so much, Tarrant. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

joanne, lowestoft

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff, overall good convenient place to stay
Stayed 1 night in Apr 2024
Response from HOM on 22 Apr 2024
joanne, thanks for the amazing rating. Knowing you had a great stay brings a smile to our faces! We hope to see you again and All the best, Abi - Hotel Operations Manager.

4/10 Poor

daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No extra bed set up for children as booked for 4.had to ring for a bed sheet.which was strained when we fitted it.
Stayed 1 night in Apr 2024
Response from HOM on 22 Apr 2024
daniel, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

6/10 Okay

Louise

Travelled with partner
Liked: Staff & service
The hotel is ideal for any gigs at the 02 arena, as it's an easy walk. Staff were helpful and friendly throughout, and breakfast was great. Parking was £25 for 25 hours and we sorted in advance, so that was easy. After a four hour journey ( instead of 1.5 hours, due to the Blackwall Tunnel being closed southbound that weekend, which we hadn't realised) check in was swift. Unfortunately when we opened the door it was clear the room hadn't been cleaned, with unmade bed and towels on the floor. Back to be reception, where to be fair they apologised and sorted a different room - which was ready. Hotel looks a bit tired though, so whilst rooms were fine and clean it could all do with a bit of a refresh. Would stay again though just because of the location.
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Louise, thanks for your feedback. We're glad our location suited your needs. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate the feedback and hope to see you again. All the best, Abi - Hotel Operations Manager.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite far from public transport.
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Kim, thanks for the amazing rating. We appreciate the feedback and hope to see you again. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Yesenia DeJesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transit in the area is a little heavy but is a walking distance from the train station, cinema and a convenience store.
Stayed 2 nights in Mar 2024
Response from HOM on 5 Apr 2024
Wow, 5-stars! Thanks so much, Yesenia DeJesus. Thanks for the feedback and we hope to welcome you back soon. All the best, Abi - Hotel Operations Manager.

6/10 Okay

Simon, Kettering

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, shame about the noise and that the walls are so thin.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thank you for recommending us in your review!Simon.All the best, Abi -

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for the o2 , great staff at reception and wnen we had breakfast in morning it was a hearty breakfast and staff were great rooms were so lovely beds very comfortable overall a great place to stay
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Wow! What a wonderful review. Thanks, John.All the best, Abi -

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well sound insulated considering it is situated on a really busy spot.
Stayed 1 night in Mar 2024
Response from HOM on 29 Mar 2024
Wow, 5-stars! Thanks so much, Wayne. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Nick

Friendly Staff
Stayed 2 nights in Mar 2024
Response from HOM on 15 Apr 2024
Nick, thanks for the amazing rating. We're glad you felt the team were friendly. That's what we like to hear! We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

6/10 Okay

Atul

Liked: Cleanliness
leaky faucet in the bathroom would soil the floor. Heating was not built-in, had to be pulled in as a portable.
Stayed 6 nights in Mar 2024
Response from HOM on 26 Mar 2024
Atul, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Thanks for the feedback, we will look into this. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasic hotel, convenient to 02. Good amenities in rooms and comfy beds. Would highly recommend and would stay again.
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar 2024
Thanks for the perfect rating, Julia. Knowing you had a great stay brings a smile to our faces! A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! Thanks for the recommendation and we hope to welcome you back again. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar 2024
Wow, 5-stars! Thanks so much, Nathan. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

8/10 Good

Yuet Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Front Desk staff are very helpful
Stayed 1 night in Mar 2024
Response from HOM on 21 Mar 2024
Yuet Ying, thanks for the amazing rating. We're glad you felt the team were helpful. That's what we like to hear! We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Hit and miss water pressure, but all in all, a serviceable hotel for a short stay.
Stayed 3 nights in Mar 2024
Response from HOM on 7 Mar 2024
Michael, thanks for the amazing rating. We appreciate the feedback and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the O2 arena. Within walking distance. Room was clean and tidy and bed was really comfortable. Great self serve breakfast on offer. Reception staff welcoming and friendly.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 6 Mar 2024
Thanks for the kind review, Linda.It's lovely to see that our location was a highlight of your trip. Hoping to see you again soon. All the best, Abi -

10/10 Excellent

PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and excellent accomodation.
Stayed 1 night in Feb 2024
Response from HOM on 28 Feb 2024
Wow, 5-stars! Thanks so much, PHILIP. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was where we needed to be...we walked along the Thames Path into Greenwich and to the O2 for our show. Staff helpful and ready with a smile. Easy to recommend staying here
Stayed 2 nights in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Sarah. It's good to know that our location was handy for your trip. We're glad you felt the team were helpful. That's what we like to hear! We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from HOM on 21 Mar 2024
Wow, 5-stars! Thanks so much, James. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Anna

Travelled with family, Travelled with pets
Much nicer than I thought. The room was really nice, fairly new renovation, modern with good view of the 02. Staff so welcoming and happy making a lovely atmosphere. Breakfast was also really nice.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Anna, thanks for the charming review.All the best, Abi -

10/10 Excellent

Gordon

Travelled with family
Liked: Amenities
Check in staff were great
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the perfect rating, Gordon.All the best, Abi -

8/10 Good

Diane

Travelled with family
Very clean helpful staff
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Diane, thanks for the amazing rating. We're glad you enjoyed our cleanliness levels and found the staff helpful. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Michael

Travelled with partner
Close to 02
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for your top marks, Michael.Best wishes, Abi

10/10 Excellent

Myfanwy

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to get to the hotel because of roadworks but this problem has nothing to do with the hotel.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Myfanwy, thanks for your review of our hotel.Best wishes, Abi

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 8 Feb 2024
Thanks for the review!All the best,Abi

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff great. Breakfast delicious. Room lovely. Bed the best!
Stayed 1 night in Feb 2024
Response from HOM on 5 Feb 2024
Wow, 5-stars! Thanks so much, Eileen. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room
Stayed 1 night in Jan 2024
Response from HOM on 31 Jan 2024
Hi Kylie, thanks for the amazing rating. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 16 Jan 2024
Thanks for the 10/10 rating, Emma. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, near the O2. Easy access to the tube. Was able to get some cheap eats locally (nandos and McDonald’s). Nice bacon and egg breakfast bar. Kind staff. Overall nice experience. Only downside was fire alarm falsely going off in the morning.
Response from HOM on 15 Jan 2024
Wow, 5-stars! Thanks so much, Jonathan. It's good to know that our location was handy for your trip. It's great to see you started your day with our inclusive buffet breakfast. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and had a very courteous staff! Hotel is near couple shopping area and had some cheap eats nearby. Was so thoroughly impressed that I decided to stay later in the week of my travel. Would recommend!
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Wow, 5-stars! Thanks so much, Jonathan. The team will be happy to see they made a good impression. Thanks for the recommendation and we hope to see you again. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Chaoyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Thanks for the perfect rating, Chaoyan. We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 11 Jan 2024
Thanks for the 10/10 rating, Wei. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Thanks for the perfect rating, Joanna. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Thanks for the 10/10 rating, Louise. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Upon arrival we were told that the heater was not working and thar we would get an individual unit for each room. We had booked 2 rooms. 2 hours later we were still waiting. Breakfast was good, staff were friendly but not so helpful when trying to get the heaters to the rooms! Visited in December 2023. Would consider other options. We selected this hotel because it was one of the puck up locations for a tour we were doing.
Stayed 1 night in Dec 2023
Response from HOM on 9 Jan 2024
Jessica, thanks for taking the time to leave a review. Please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

6/10 Okay

DEBRA

Travelled with family
What happened to my 3rd reservation for one more night at the Holiday Inn Express Greenwich? I have a double twin bed room for the 30th. Rooms are extremely small for 3 people.
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
DEBRA, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

4/10 Poor

DEBRA

Disliked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from HOM on 2 Jan 2024
Hi DEBRA, please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Thanks for the perfect rating, Jennifer. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Show accommodation
Booked for overnight after show at the O2 Greenwich, great location and value for money, room clean and in good condition, staff all very friendly and approachable, will stay again.
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Thanks for the perfect rating, Matthew. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
John, thanks for the amazing rating. All the best, Abi - Hotel Operations Manager.

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Not great
Reception was friendly, room was ok. It bathroom needed a deep clean or upgrade.our main issues were, when we got back to hotel after attending concert, so was many other guests, there wasn’t any lager at bar and coffee machine not working. So we asked for 2 instant coffees which they used the sachet’s which were the same if we went back to room and charged us £7.20! The breakfast was not great. Minimal selection. Other holiday inns we have staying in offered a much better breakfast.
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Wendy, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Thanks for the perfect rating, Judith. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 19 Dec 2023
Thanks for the perfect rating, Andy. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 19 Dec 2023
Thanks for the perfect rating, Sarah. We hope to see you again and All the best, Abi - Hotel Operations Manager.

2/10 Terrible

Emma

Stayed 1 night in Dec 2023
Response from HOM on 13 Dec 2023
Emma, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 13 Dec 2023
Diane, thanks for the amazing rating. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 11 Dec 2023
Linda, thanks for the amazing rating. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the O2
I cannot fault the hotel in anyway and all the staff where friendly and helpful. Very convenient for the O2.
Stayed 2 nights in Dec 2023
Response from HOM on 8 Dec 2023
Thanks for the 10/10 rating, Robert. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.