Ratings based on 792 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
80% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 22-Sep-2016
Nice hotel, very welcoming staff and super breakfast
4out of 5
by A verified traveller

False advertising it is not at terminal 5

Posted 21-Sep-2016
Hotel is lovely. Food and coffee outrageously priced but not near terminal 5 at all
4out of 5
by A verified traveller

Posted 14-Sep-2016
Pleased with accommodations. Good food at the bar and easy access to the airport.
2out of 5
by A verified traveller from North East

Good quality Hilton but noise problem

Posted 13-Sep-2016
Pros: Nice room, plenty of car parking all clean and tidy. Pleasant restaurant.
Cons: Sound proofing!!. Breakfast - better service from staff needed, i order a cup of tea it never came!. Had to ask another waiter.
Location: Although advertised as Hilton T5, its actually about 15-20 minutes drive away, defo not at T5 or even at airport.
After a long days travel I was looking forward to a good nights sleep. Checked in at 11.00 pm and had a room on 3rd floor. Boom Boom Boom DJ...DJ....DJ loud thumping music from function room / bar below till 1 am so no sleep, 3 am, banging and buzzing from cleaners tidying up, awake again. Poor nights sleep. In fact hardly any.
4out of 5
by A verified traveller from Auckland, New Zealand

Good proximity to Terminal 5

Posted 09-Sep-2016
I have stayed at Hilton hotels a few times and also stayed here before. It was my obvious choice when we missed a connecting flight through Terminal 5 (and poorly managed by British Airways). I booked a King bed room and around 2-3 hours later arrived at the hotel. On this occasion it was very disappointing to be told that a King room was unavailable and offered a Queen accessible room or a twin room. Nothing offered to compensate me for the room booked just a few hours before being unavailable!! I asked the receptionist if I could have some ear plugs and was told these were not stocked - consider this to meet clientele needs. As ever the room was clean, comfortable (except maybe for the pillows) and I love bathroom amenities here. Taxi ride was £15 to the airport - much better value than the hopper bus at £5 per person.
4out of 5
by A verified traveller from Tokyo

Quite a nice family room.

Posted 08-Sep-2016
Pros: The bathroom and the bed.
Cons: I was offered assistance with my baggage but they could do with 1 more bellboy, a fellow guest with a lot of luggage and 2 children couldn't find help
Location: I saw but didn't use a Subway sandwich store and a pub serving Thai food not far from the hotel.
A relatively quiet location about a 10 minute taxi ride from London heathrow terminal 5.
4out of 5
by A verified traveller from Austin

"TERMINAL 5" - NOT!

Posted 06-Sep-2016
Thought the hotel was at least close to T5 - planned to use the Heathrow Express to go into London. Hotel is a 12 minute shuttle ride away. Waited 30 minutes for the H57 shuttle - found out it costs 5£ - didn't have Pounds. In the future would only stay at hotel serviced by Heathrow "pods"
5out of 5
by A verified traveller

Easy access to Terminal 5

Posted 05-Sep-2016
Pros: Comfort and friendlyness of staff
Cons: Cool the overall temperature fo the hotel down
Location: Good shuttle service to T5
A very nice hotel, exactly what you would expect from a Hilton Hotel, staff very professional and obliging without being over the top
4out of 5
by A verified traveller from London

Nice hotel, all good, except parking charge

Posted 31-Aug-2016
Pros: Looks big and spacious, clean, friendly staff
Cons: reduce the parking charge
Location: in an industrial area, not that close to T5
Nice friendly clean hotel. It's not as close to T5 as it may sound but nevertheless, a nice experience. Parking charge for 1 day was somewhat high (£15)
5out of 5
by A verified traveller from west midlands

Nice hotel

Posted 30-Aug-2016
Stayed on august bank holiday weekend 2016 hotel is excellent booked an executive room excellent lounge area for free drinks coke the real stuff not no syrup based crap, water tea and coffee etc at different times also snacks only issue i had was the pool was a hydro pool which they did not state on website states pool so bit dissapointed for my little one who loves water / pool and parking was a nightmare as there were lots of weddings every day this weekend they have alot of spaces otherwise.