Ratings based on 865 Verified Reviews

4.2 out of 5
81% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

One night stay before flying out from Heathrow

Posted 09-Feb-2017
Pros: Excellent free amenities: robe to use & disposable slippers, excellent fitness room, sauna and spa, salt water grotto, hydro pool. Large hotel rooms
Cons: I wish that we had knew that this hotel was not actually connected to Terminal 5. When hotel is listed as being at Terminal 5, it is misleading.
Location: About 15-20 minutes, by taxi, to Terminal 3. Not much else going on, as in an industrial/airport service location.
This is an excellent hotel to stay in---just wish I had known it actually wasn't connected to Terminal 5 and is about a 15-20 minute taxi ride to Terminal 3, unless you want to pay to ride a bus and wrestle your luggage onto it. The room size was comparable to an American Hilton room size and bigger than the average English hotel room size. The bathroom was more luxurious too. Loved the Peter Roth Thomas travel size products in the bathroom and the large tub with modern faucet controls. What we really loved was the free spa amenities. You can ask for clean robes and disposable terry slippers and head down to the free gym, sauna, steam room, salt water grotto, and hydro therapy pool. Loved it! When we ordered food off the menu in the bar one evening, the barman was super helpful, nice, and provided excellent table service. Would highly recommend this hotel!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jan-2017
Ok! Perto do terminal 5... mas não do lado. Instalações modernas. O serviço razoável.
5out of 5
Recommended
for Everyone
by A verified traveller

Perfekt avstand i forhold til terminal 5

Posted 26-Jan-2017
Flott rom, bra service, god mat i restauranten. Anbefaler hotellet på det varmeste!
4out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Convenient hotel with great amenities

Posted 20-Jan-2017
Booked hotel bc of convenience and price. But was very pleasantly surprised by the quality of room/amenities/design. Complimentary spa and gym were nice surprise highlights and made me very willing to book again Dinner was a little disappointing but breakfast was pleasantly good
3out of 5
Recommended
for Everyone
by A verified traveller

Sunday chill out...

Posted 08-Jan-2017
I was lucky enough to be upgraded after being 'guest of the day' I have stayed at this hotel a number of times before and I have always enjoyed it.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2016
Nice hotel about 10 minutes from airport. Shuttle provided to and from airport for a fee. Good food available from the restaurant. Good sized rooms. Would stay there again.
5out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Nice hotel. No complaints

Posted 23-Dec-2016
Pros: Closeness to the airport
Friendly staff, assist me with luggage, taxi check-in. What more can I ask for.
3out of 5
Recommended
for Everyone
by A verified traveller from Manila

Not at Terminal 5

Posted 18-Dec-2016
Pros: Clean.
Cons: Change the name.
Location: Very isolated.
This is a good average Hilton. The rooms are clean, the staff was pleasant and helpful. The food was Hilton-normal. But it is NOT at Terminal 5. It took me an hour to get from the hotel to Terminal 3.
2out of 5
by A verified traveller from Singapore

THIS IS NOT NEAR THE AIRPORT

Posted 15-Dec-2016
Cons: Change misleading name! It's so far away from the airport!
Location: Industrial area with nothing around and far away from the airport!
This hotel was 15 minutes away from the airport in a weird industrial area. Since it's considered out of London taxis are flat rated and super expensive, same price as taking the heathrow express all the way into London city. Really misleading to call it an airport hotel, so disappointed!!
4out of 5
by A verified traveller from sydnay

False advertising

Posted 04-Dec-2016
The hotel and staff are great.. my only fault is the location.. a hotel advertised as terminal 5 should be at T5. I choose this because I had an early T5 flight but to get from T2 at night would have taken 45mins if I did not take a $40 cab.. and then in the morning another $25 if I did not want to hang around for 25 mins! I would have rather paid more to be connected to the terminal as with the Sofitel or Hilton T4... very disappointed.