Ratings based on 816 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
80% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from lam

Nice and pleasant stay

Posted 23-Oct-2016
Pros: Very helpful receptionist Always smiling Morning breakfast- staffs were very friendly, making sure everything is perfect
Cons: Car parking was a problem especially when a big event was held in hotel
2out of 5
by A verified traveller from Seattle, WA

False Advertisement!

Posted 17-Oct-2016
Pros: Nothing!
Cons: Everything!
We were told online this hotel was located in Terminal 5 at the Heathrow Airport. IT WA NOT! And upon learning this while talking with the guy at the hotel at the front desk he could have cared less. He was rude and basically challenging us to go somewhere else. Upon arrival because at that point we didn't have a choice he continued to be uptight and rude and unhelpful. He said she would do all these things and he never did.
5out of 5
by A verified traveller from miami, United States of America


Posted 12-Oct-2016
Location: i can't say anything about that because we stayed in the room
We decided to stay in this hotel because our flight from Venice landed in London at 8:00am and our next flight LONDON-MEXICO departed at 10:35pm, so we wanted to enjoy a few hours just relaxing before taking the long flight. The room was big, I really enjoyed that after staying in two different hotels in Venice where the rooms were small (normal thing in European hotels). Loved the bathroom too because of the size ha ha ha.... The staff at the front desk was soooo nice and the food at the breakfast buffet was great. To get there you have to take the shuttle called HOPPA the ride from the hotel to the terminal took around 20 minutes.
5out of 5
by A verified traveller

Posted 10-Oct-2016
Excellent and comfortable accommodations. The only negative was the inordinate amount of time it took to get an order of fish and chips at the bar.
4out of 5
by A verified traveller

ubicacion fuera del Aeropuerto

Posted 07-Oct-2016
Location: Se encuentra en los alrededores del aeropuerto, no hay nada cercano interesante, parecería un hotel para gente de negocio.
Está Fuera del Aeropuerto, cobran el parqueo, no funciona el restaurante después de las 11pm, el desayuno excelente. Habitación amplia
4out of 5
by A verified traveller

Posted 05-Oct-2016
Really nice hotel for overnight stays - staff very helpful, courteous and accommodating.
5out of 5
by A verified traveller

Close to airport

Posted 05-Oct-2016
Pros: Close to airport, clean,nice amenities, friendly staff
Cons: None. Liked everything about it. Will recommend to friends
4out of 5
by A verified traveller from CT.USA

Overall a comfortable hotel close to airport .

Posted 03-Oct-2016
Pros: the rooms are good with nice bathrooms and it is quiet and close to airport and Terminal 5.
Cons: The food and service in the restaurants.
Location: Good location as close to airport and close to a number of things to do close by.
Comfortable hotel and rooms well equipped.Friendly staff and the 2 restaurants are ok but the food was average.
5out of 5
by A verified traveller

Posted 02-Oct-2016
good services. comfort. clean breakfast good .room gojd bed
4out of 5
by A verified traveller

Nice hotel, location misleading

Posted 28-Sep-2016
Hotel is not located at terminal 5, it's located about 15 mins away. Maybe I'm naive but I thought it was be a bit closer, not a 25 pound taxi ride away. The shuttle only takes you to terminal 5 so if you need to go to any other terminals then I suggest taking an uber. Same price as the costly shuttle and takes you where you want to go. Shuttle schedule is also inaccurate, almost missed a flight because of it. The room service food princely but delicious for a late night meal.