Ratings based on 604 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for an overnight stay at LHR

Posted 27-Aug-2015
Friendly staff -clean hotel. Comfortable for a night stay if you have a flight to catch.
3 out of 5
by A verified traveller

Had a better stay 2 years ago

Posted 27-Aug-2015
Pros: We were able to leave some of our luggage in the luggage room until our return after 5 days.
Cons: staffing numbers in gallery restaurant at dinner and service at breakfast.
Both Front Desk and Gallery Restaurant seem to be short staffed. Had breakfast and dinner twice during our stay...at breakfast the staff seem to be more concerned about preparing the tables for lunch than looking out for guests needing anything. Breakfast is buffet or a la carte but be warned, if you go for a la carte you may have to wait for 30 minutes or more. At check in we were told that we have to make a reservation for dinner, not just walk in as there may not be space. The first night we made a reservation, the restaurant was 1/4 full so did not bother the next night. Even so with hardly any customers, service was spotty..but whereas at breakfast they appeared not to be aware of the guests, at dinner they were flying all over the place and seemed to need at least 1 or 2 more waiters.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Aug-2015
Cons: Have shuttle service to airport.
I booked the room because I thought it was on the airport. Had to hire a cab to find it. That cost 20.00. Had to pay a bus 10.00 the next morning to get me to the airport. You need to have better service to the airport and you need to let people know that the hotel is not at terminal 5 as it is called.
4 out of 5
Recommended
for Everyone
by A verified traveller

Easy in and out

Posted 24-Aug-2015
Room was ready for my 11am arrival. Hotel shuttle was efficient and punctual. Temperature outside was cool and pleasant. Why can't we open windows in hotels AT ALL anymore?
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Aug-2015
Last leg of our trip home. Our fight was late getting to London. Arrive tried and hungry. The room was great (size of the room, beds were comfortable). Ordered room service and the food was delivered within 30 minutes. The best part, the food was really good. Got a great nights sleep and was ready for a 10 hour fight back home the next day.
5 out of 5
Recommended
for Everyone
by A verified traveller from auckland, NZ

Nice, clean hotel, friendly staff!

Posted 13-Aug-2015
Pros: Location! Great to have a shuttle service, very comfortable room.
Cons: We didn't have a good experience with the food service on the mezzanine level, either for dinner or breakfast, but the downstairs cafe was great.
Location: A nice walk to the historic village of Colnbrook.
Check in was warm and inviting, efficient and helpful.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from D.C

Location, location

Posted 07-Aug-2015
Pros: The ease of entry and the room
Cons: Its a bit sterile
Location: Its near the airport and there are a couple of pubs in walking distance
Very close to Terminal 5 its a very tidy if antiseptic luxury hotel. The staff were great. There are even a couple of half decent pubs nearby which considering its in an industrial estate is pretty impressive
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX.

Hotel not that near to terminal.

Posted 02-Aug-2015
Pros: proximity to arrival terminal. Stayed there before and liked it. Very clean and good service.
Cons: Elevators are very narrow. Some manipulating with luggage required.
Location: Nothing to do near by. Location is as close to terminal as you can probably get.
Transportation form arrival terminal to hotel is much further than anticipated. Bar does to carry aperitif wines that we selected.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Aug-2015
Everything was quite satisfactory. I like the dining service very much.
4 out of 5
by A verified traveller from Iowa

Deceiving Hotel Name

Posted 01-Aug-2015
Pros: Staff, restaurant, rooms were great
Cons: Location quite inconvenient
Location: Too far from Terminal 5 and Heathrow airport
Although named Terminal 5 Hilton, this is about 10 min. drive from Terminal 5. The hotel and staff were fabulous; the location quite inconvenient.