Ratings based on 876 Verified Reviews

4.2 out of 5
81% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami,FL

Nice convenient hotel

Posted 17-Apr-2017
Clean, new, spacious rooms, nice hotel, great for families.
3 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Airport hotel near Heathrow

Posted 10-Apr-2017
Typical airport hotel. Ok breakfast but there is an additional charge. They charge for the shuttle to terminal 5! Evidently all the Heathrow hotels use a common paid shuttle. Nasty shuttle driver
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

One night stay before flying out from Heathrow

Posted 09-Feb-2017
Pros: Excellent free amenities: robe to use & disposable slippers, excellent fitness room, sauna and spa, salt water grotto, hydro pool. Large hotel rooms
Cons: I wish that we had knew that this hotel was not actually connected to Terminal 5. When hotel is listed as being at Terminal 5, it is misleading.
Location: About 15-20 minutes, by taxi, to Terminal 3. Not much else going on, as in an industrial/airport service location.
This is an excellent hotel to stay in---just wish I had known it actually wasn't connected to Terminal 5 and is about a 15-20 minute taxi ride to Terminal 3, unless you want to pay to ride a bus and wrestle your luggage onto it. The room size was comparable to an American Hilton room size and bigger than the average English hotel room size. The bathroom was more luxurious too. Loved the Peter Roth Thomas travel size products in the bathroom and the large tub with modern faucet controls. What we really loved was the free spa amenities. You can ask for clean robes and disposable terry slippers and head down to the free gym, sauna, steam room, salt water grotto, and hydro therapy pool. Loved it! When we ordered food off the menu in the bar one evening, the barman was super helpful, nice, and provided excellent table service. Would highly recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Convenient hotel with great amenities

Posted 20-Jan-2017
Booked hotel bc of convenience and price. But was very pleasantly surprised by the quality of room/amenities/design. Complimentary spa and gym were nice surprise highlights and made me very willing to book again Dinner was a little disappointing but breakfast was pleasantly good
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Jan-2017 on Hotels
5 out of 5
by Rui

This traveller left a rating score only Posted 08-Jan-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller

Sunday chill out...

Posted 08-Jan-2017
I was lucky enough to be upgraded after being 'guest of the day' I have stayed at this hotel a number of times before and I have always enjoyed it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2017 on CheapTickets
Very good and very convenient, warm and professional staff as well as ease of transportation to terminal. Thank you and see you soon
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2016
Nice hotel about 10 minutes from airport. Shuttle provided to and from airport for a fee. Good food available from the restaurant. Good sized rooms. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Nice hotel. No complaints

Posted 23-Dec-2016
Pros: Closeness to the airport
Friendly staff, assist me with luggage, taxi check-in. What more can I ask for.