Ratings based on 885 Verified Reviews

4.2 out of 5
81% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Sao Paulo, Brazil

Nice modern hotel, 10mins from Heathrow T5

Posted 22-May-2017
Pros: The hotel is modern, very comfortable, great staff, fast checkin, good restaurant.
Cons: the distance from T5 should be clearer to avoid breaking expectations.
Location: 10mins away from T5, which is not bad but should be clearer to all guests at booking time.
The only downside of this hotel is that it's not inside T5, it's 10mins away. So you have to take a bus that will cost you 5 Pounds and (in my experience) 25 mins waiting or you can take a cab that will cost you 25 Pounds.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Great location. Convenient to get to/from Heathrow.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

An airport hotel at last serving quality food.

Posted 19-May-2017
Pros: As noted above
Cons: Direct hotel shuttle from Terminal 5
This hotel was a terrific surprise , quality food, very attentive staff, secure environment, overall condition outstanding. Highly recommended. The only negative was it is promoted to be at Heathrow T5, not so, its a 15 pound taxi ride to Terminal 5. Otherwise a great stay , would stay again when flying out of Terminal 5.
5 out of 5
Recommended
for Everyone
by A verified traveller from West Virginia

Wonderful Location Near Heathrow T5

Posted 14-May-2017
Pros: I liked the location and the choice of restaurants in the hotel.
I had an overnight stay as I awaited a morning flight to Corfu, Greece. The location made it easy to get to the airport.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-May-2017
Pros: See above comments about the restaurant.
Hotel is an approximately $5 USD per person shuttle drive from Heathrow. Hotel has a lovely Indian restaurant, which we recommend after having a very-reasonably priced and excellent meal there. Otherwise, the hotel experience was uneventful and just OK for an airport hotel. About what you'd expect.
1 out of 5
by A verified traveller

No room at 1:30am despite a guaranteed booking....

Posted 01-May-2017
Pros: Nothing
Cons: If the booking is guaranteed - keep me a room!
I had called earlier that evening to say I would be arriving late as I was flying into Gatwick and out of Terminal 5 early the next morning. So when I arrived at 0130 all I wanted was a room - but they had obviously overbooked and had non available. Tried to dress up my move to a nearby hotel as an upgrade which I could not have cared less less about after waiting 20 mins in the hotel lobby for a taxi.
5 out of 5
Recommended
for Everyone
by A verified traveller

Near the airport yet quiet

Posted 29-Apr-2017
Although the hotel was near the airport, we did not hear the airplanes while inside. Room was nicely furnished. Loved the layout of the lobby. Nicely equipped exercise room. Helpful staff and good restaurant. Great place to chill out after a long trip.
4 out of 5
Recommended
for Everyone
by A verified traveller

Not so close to the airport

Posted 28-Apr-2017
I booked this hotel because it says it's at the airport. I misunderstood and thought I could access it from the airport. Not at all. It took me an hour to get from baggage claim to the hotel. The staff was great and the room was excellent. The food not so much. The curry in the bar was downright bad and breakfast was ok.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami,FL

Nice convenient hotel

Posted 17-Apr-2017
Clean, new, spacious rooms, nice hotel, great for families.
3 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Airport hotel near Heathrow

Posted 10-Apr-2017
Typical airport hotel. Ok breakfast but there is an additional charge. They charge for the shuttle to terminal 5! Evidently all the Heathrow hotels use a common paid shuttle. Nasty shuttle driver