- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, excellent service
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Located in London's London City Centre neighbourhood, Hilton London Euston is in the city centre and near a metro station. The area's natural beauty can be seen at Russell Square and Regent's Park, while The British Museum and Aldwych Theatre are cultural highlights. Consider Piccadilly Theatre for a night out, and don't miss ZSL London Zoo, a top local attraction. Our guests appreciate the hotel's quiet location.Visit our London travel guide
The chambermaid on our 3rd day whilst cleaning the room, replaced all towels with clean ones, but took my daughters fave cloth, which did not belong to the hotel. When we got back that evening and discovered this I called reception to ask if it would be possible to retrive it from housekeeping or laundry. He seemed to understand what I said but housekeeping staff brought me two of the hotel face clothes! I explained to her that ours wouldn’t be the same label as the Hilton ones, & that the make of this was ‘white rabbit’ & that’s what would be on the label. She said she’d speak to the supervisor. Upon checkout the next day I spoke to duty manager Victoria who said she’d look into it. I did explain that it was a “special’ type of face cloth, & that it was specially bought for her .