Junior Suite, Terrace | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Reviews of Haymarket Hotel, Firmdale Hotels

5 out of 5
Haymarket Hotel, Firmdale Hotels
1 Suffolk Place, London, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 357 out of 392 reviews" "
Rating 8 - Good. 29 out of 392 reviews" "
Rating 6 - Okay. 4 out of 392 reviews" "
Rating 4 - Poor. 1 out of 392 reviews" "
Rating 2 - Terrible. 1 out of 392 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel the staff couldn’t do enough for us. Made us feel very special and welcomed. Breakfast was delicious and lots of choice. 5 stars can’t wait to go again next year!
Stayed 1 night in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, beautiful hotel in a top location. Highly recommended.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Haymarket. The location is perfect - walkable to all the sites and the underground at Picadilly Circus. The room amply accommodated one adult and two children (ages 11 and 13). We arrived at the hotel early (9:00am) after taking a redeye to LHR and they had a room ready for us by 10am. The breakfast was very good. I really appreciated the staff's kindness and hospitality. Highly recommend.
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was vood
Stayed 2 nights in Sep 2023

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel, perfect location, 5* service!!
I can't say enough good things about the Firmdale, Haymarket Hotel. First off, the location is fantastic, 5-7 minute walks from Charing Cross, Leicester Square, Chinatown, Trafalgar Square and Covent Garden. With all the major Theaters at the doorstep. More importantly than the location is the service you will receive from everyone there. From the doormen, front desk and concierge you will be assisted by a friendly, warm, welcoming team. The rooms are spacious, clean, modern and have all the amenities you could need for your stay. Breakfast was a pleasure as were greeted every day by a wonderful hostess (Shaniha, apologies for spelling) and the wait staff, Santa, Hadrian, Asumi, Shaquan, Shiva and Mariana. Evening drinks became a fun part of our routine daily where we were indulged nightly the fun and fabulous bar staff of Naz, Marek, Victoria, Loki, Josh and Jeneba! The decor is vibrant and unique adding that boutique feel, with aa large indoor pool/party area with bar in the basement complete with spa rooms and a gym. This hotel really does have everything to make your stay in London both refreshing and fun and I honestly can say it's been such a wonderful experience I would never think about another hotel in London. I hope all the staff members we encountered are able to understand that they really made the stay for us as amazing as it was and they are all truly appreciated for it. Thank you all
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Haymarket hotel
The Haymarket hotel had a very friendly staff, the hotel is clean and charming. Cute decor and great included breakfast. Very good location in the city. An easy walk to many sights around the city.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Impeccable service. Great location
Stayed 3 nights in Jul 2023

10/10 Excellent

WeiTzuo

Liked: Cleanliness, staff & service, property conditions & facilities
Going to visit again
Stayed 4 nights in Jun 2023

10/10 Excellent

ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Haymarket Hotel so much last year that we returned again this year. The staff are amazing. Very friendly, helpful and highly professional. The decor is stunning. The hotel has a lovely light colourful ambience about it giving it a relaxing and refreshing atmosphere. The location is perfect for sightseeing, shows and dining out. But our favourite thing was going for a pre breakfast jog along the Mall, now that was really special.
Stayed 3 nights in Jun 2023

10/10 Excellent

Sandra, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
The Haymarket Hotel is a little oasis in the Piccadilly/Trafalgar Square area. So there are posher parts of town (e.g. Mayfair) but this is very convenient to theatres, etc. Everything was great. My only quibble was disorganization in the breakfast room.
Stayed 3 nights in May 2023

10/10 Excellent

Olena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much Haymarket team! Our stay was amazing! The room was amazing, the food was good, but the best part is the service and kindness that we received from the hotel employees.
Stayed 5 nights in May 2023

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Alex

Stayed 2 nights in May 2023

10/10 Excellent

Lindy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely well run quiet quirky hotel in a perfect location for London. If you want something a little different this would be the place to go. We loved it.
Stayed 2 nights in May 2023

10/10 Excellent

Dan, Redwood City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, top notch service and the staff, top to bottom, we’re so nice. Excellent location.
Stayed 4 nights in Apr 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in a beautiful property. Centrally located. Excellent food and excellent service.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Alex Q

Stayed 5 nights in Feb 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2022

10/10 Excellent

max, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first class service, modern setting in a very personal atmosphere
Stayed 1 night in Oct 2022

10/10 Excellent

D

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The decor, room size, cleanliness, service and the general are great. More in-room facilities to make your own coffee / tea could not hurt even a 5 star boutique hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location!
Great boutique hotel in a great location. A short walk (or subway) to all major attractions. The concierge is very helpful and the bar is very nice. Rooms are large, clean, stylish and well appointed. You can’t go wrong with The Haymarket as your hotel choice.
Stayed 4 nights in Jul 2022

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to walk to many attractions, yet it's safe and quiet. The staffs are very friendly. Overall it's an excellent hotel and we love to stay there.
Stayed 9 nights in Jun 2022

10/10 Excellent

ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a wonderful stay - very friendly and professional staff; the hotel was clean, bright, fresh and comfortable; easy access to theatres and sights. Will definitely stay again
Stayed 3 nights in Jun 2022

8/10 Good

David

Stayed 1 night in May 2022

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding option for a visit to Central London. Everything is close, and yet it is relatively clean and quiet in this location. This wasn't my first visit and it won't be my last.
Stayed 2 nights in Apr 2022

10/10 Excellent

Kelly Ann, Forney

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent for most tourist sites, lots of pubs and eateries. It's on a side street which provides a little privacy and quiet. The staff was amazing and the most friendly and professional group of people ever! My room was spacious and the linens and toiletries high quality. Nice decor and beautiful quirky but tasteful finishes throughout. I hardly ever leave reviews and have traveled throughout Europe (London 4 times) and could happily live at this hotel. (Even the minibar was affordable).
Stayed 3 nights in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
A lovely hotel. We visited for our wedding anniversary and the staff were so good with us. Very attentive and always happy to help. The room was comfortable and quiet. As for the location, it is superb. Right in the heart of the theatre district.
Stayed 1 night in Apr 2022

10/10 Excellent

HUSSEIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great!
Stayed 1 night in Feb 2022

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel throughout tea and coffee facilities in room would have been nice
Stayed 2 nights in Nov 2021

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff beautiful rooms very clean and cosy
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!!
This is my favourite hotel in the whole world. Amazing as always!!
Stayed 5 nights in Sep 2021

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous - amazing hotel - deluxe rooms, very clean. excellent service - cannot fault it.
Stayed 1 night in Mar 2020

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Fabulous hotel - my favourite in London. Lovely big rooms and deluxe bathrooms, great cocktail bar. breakfast was delicious and great choice although I think the toaster was on the wrong setting as most of our toast was burnt - other than that no complaints as a fabulous stay as usual
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was the wifi in the room sometimes would cutoff and then turn back on. Otherwise everything was perfect
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel. Wouldn't stay in any other place in London
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Sharon, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Haymarket is a favorite of mine. It’s location is perfect , in the heart of Piccadilly area but then when at hotel it provides the most welcoming serene peaceful escape. The rooms are bright, colorful and large and perfectly appointed. The staff is exceptional.! And I mean exceptional compared to any other hotel! Whether you are in the bar or the restaurant for breakfast, it is not overly busy or loud. It is just right in atmosphere for those visitors who appreciate a warm, calm welcome. Thank you Haymarket for another perfect stay and I will be back soon.
Stayed 2 nights in Nov 2019
Response from GM on 4 Dec 2019
Thank you for your lovely review and especially for recognising the exceptional team. They will be thrilled to receive your feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel
Great, boutique hotel that is very close to everything we wanted to do (plays, shopping, restaurants, parks, palace)
Stayed 2 nights in Nov 2019
Response from GM on 4 Dec 2019
Thank you for your lovely review. We look forward to welcoming you back soon.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in many ways, People, rooms, location and bar.
Stayed 1 night in Nov 2019
Response from GM on 4 Dec 2019
Thank you for your lovely comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from GM on 4 Dec 2019
Thank you for the excellent rating

10/10 Excellent

Carl

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Like the fri dale hotels overall This one was just boring and dull
Stayed 5 nights in Sep 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from GM on 4 Dec 2019
Thank you for the excellent rating