Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
71% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Croydon

Dont Judge A Book By Its Cover

Posted 17-Jul-2016
I Always Wanted To Stay At Hallmark. And Finally Last Night I Had A Chance. And Let Me Tell You. The View Was Only Vents. Tried To Open Window But Only Went Up 5inchs. Room Was Extremely Hot. No Air. Stuffy. And No Air Conditioning. Tiny Room. Pillows Flat And Hard. Not Enough Milk For Tea. Couldnt Sleep Whole Night Because Of Heat. No AC And Cant Even Open Windows. Never Again.
5out of 5
by A verified traveller

Stayed here so could queue for Wimbledon

Posted 12-Jul-2016
Staff couldn't do enough for us, hotel didn't seem too busy either. Only £15 in an Uber cab to Wimbledon tennis, much better than paying silly prices for Wimbledon hotel. Only issue was there was no water in the hotel room, so had to phone room service a few times to get some sent up. Apart from that, all good.
3out of 5
by A verified traveller

Fine for a couple of nights!

Posted 04-Jul-2016
Pros: Good food in the restaurant. Reasonable prices for London.
Cons: Once again THE LIFT was not working. Furnishings are a little dated but there was a notice in the corridor stating that renovations were due to take p
Location: On a very busy road between Croydon and Purley so there was quite a lot of traffic noise.
Somewhere to stay while we were renovating our daughter's house. Pleasant staff ready to assist. no problem changing rooms. We needed to go down to Reception twice for a TV handset to worth the TV and on our second day there we needed to go to get tea and coffee etc.
5out of 5
by A verified traveller from Scotland

Convenience and Affordable

Posted 04-Jul-2016
From the moment we checked in to the time we checked out was a memorable experience of ease and deliciousness. 5 stars to Harry and his team Sofia and rest. Only minor complaint was the mattresses where a bit soft but after speaking to Harry he found another room for us with harder mattresses. Great service.
2out of 5
by A verified traveller from Moscow

The hotel does not match the declared level

Posted 17-May-2016
Pros: Not very far from overground station.
Cons: See above.
3 stars maximum: 1.The room is very small. 2. A fridge is absent. 3. No slippers.
4out of 5
by A verified traveller

Good value for money

Posted 16-May-2016
Nice hotel. Clean . Free parking on-site.Good location. Very friendly staff. Breakfast was very good. Only downside was lift broken down with room on 6th floor!
3out of 5
by A verified traveller from Shropshire

The first purpose-built airport hotel in the world

Posted 03-May-2016
Pros: Architecture. Breakfasts. Nice staff.
Cons: The basics of checking that rooms are OK. There ought not to be problems for customers to complain about.
Location: On the A23 just outside Croydon. Croydon Airport museum is next door - open on first Sunday of each month.
We were staying at the hotel as part of a special-interest society AGM weekend. Inevitably the organisers were limited in the possible choices of venue, as it had to be able to cope with the numbers (about 60) and have a suitable room for the AGM meeting. The hotel is an attractive 1928 building, with top floor added later. Evening meals were set menus, with a choice of two or three dishes for each course. Good imaginative menu - possibly a bit pretentious - attractively plated but portion sizes quite small. Service a bit erratic - some tables were cleared before others served. Excellent breakfasts - lots of choice (except for the bread/rolls which were sub-standard). Problems with the room: three ceiling lights didn't work; plug stuck in bath so couldn't empty it; towels not put in room one night; shower dripping. All except the last sorted out promptly when we complained. Very pleasant east European staff, with genuine smiles! Our impression was that they were short-staffed for what they were trying to do.
2out of 5
by A verified traveller

Not 4* accommodation

Posted 30-Apr-2016
Do not have breakfast!! When food runs out it is generally not replaced. Went to breakfast an hour before the end and there were no sausages, bacon or scrambled eggs. On four occasions was told they will be replenished but never were Room had no hearing and was like an ice box No hot water in the morning 4*?? More like 1
5out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Apr-2016 on Hotels
5out of 5
by Dane

This traveller left a rating score only Posted 28-Apr-2016 on Hotels