Ratings based on 533 Verified Reviews

3.6 out of 5
71% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2017
When we booked into our room it had not been serviced. I reported to the concierge who immediately responded very courteously with free drinks at the bar and upgraded our room. The service was excellent and the breakfast extremely good.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel overall

Posted 23-Jan-2017
Pros: Staff, Breakfast, Location
Cons: General maintenance, and better cleanliness, And Maybe add a minibar in the room.
Location: Location of hotel is very close to a bus stop and close to a train station that takes you straight to central London.
Nice hotel Overall. staff was fantastic and breakfast was Excellent. Room was nice and cosy and had a big bathroom. Rooms also had an ironing board, Tea/Coffee facilities with free coffee/tea and biscuits. hotel was also close to public transport with a Bus Stop right in front of the Hotel and train station 10 min walk away that takes you straight to central London. On the down size, general maintenance could be improved as some walls had chipped paint and small things like that. Housekeeping was also lacking as rooms were not thoroughly cleaned and some furniture had dust on top and towels/linen were not changed everyday.
1out of 5
by A verified traveller

Awful hotel council homeless centre

Posted 05-Jan-2017
Pros: Parking was good
Cons: The whole place needs a refurbish
Location: Eat out and supermarket just a few doors away
We had a power cut so no lights all night and no water in sink toilet or shower , had to go 2 floors down at 11 am , ruined my stay and no apology from management, the lift got stuck This was a nightmare, I'm contacting my credit card provider for a refund
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 02-Jan-2017
Pros: Comfortable bed, good rate, central to where I wanted to go.
Cons: small room
Location: Good location, shops and restaurant close by.
My stay was comfortable, good location, close to shops, restaurant, shopping centre.
5out of 5
Recommended
for Everyone
by A verified traveller from n

Comfortable hotel, we'll situated

Posted 25-Dec-2016
Parking was a problem, particularly on Thursday, Friday & Saturday evenings
5out of 5
Recommended
for Everyone
by A verified traveller from Swindon

Wonderful stay

Posted 05-Dec-2016
Welcoming warm friendly accommodating staff throughout. Totally enjoyed our stay. Smart lovely hotel. Definitely booking in the future.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Nov-2016 on Hotels
2out of 5
by A verified traveller

Les chambre vetuste et service minable

Posted 23-Nov-2016 on Hotels
Tout est cassé dans la salle de bain. Tout est très usé. Le seule point positive: les robines marchent. Le serveur dans le bar comprends à peine l'anglais. Même quand on lui montre la ligne dans le menu. Il a finis par dire qu'il n'y a plus de stock sur tous ce qu'il comprends pas.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Tiny room even by European standards.

Posted 13-Nov-2016
Location: Restaurants, exercise facility and transportation close by.
Room was tiny with no closet and no wash cloths provided. Had to wash and bath with hand towel. The hotel is far from downtown London but transportation is close by with less than a 5 minute walk. The ride to downtown via public transportation is at least an hour. This isn't bad but buses and trains can have issues. We missed the 1st half of a play due to bus and train delays. Interestingly, cabs take at least as much or more time to get downtown, due to traffic. Staff was very pleasant. We could live with shortcomings but would prefer to be a little closer to the city. If you are looking for value only, this is your place.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Nov-2016 on Hotels