Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from sandhurst

Staff at hotel very good ,restaurants manager exce

Posted 14-Oct-2016
Location: We ate at a nearby themed restaurant , very nice and entertaining
Room was ok if a little tired,nice view of local scrap yard, we still both enjoyed our stay very much ,food was good at breakfast,single lift is small so a lot of waiting in morning near checkout time.
4out of 5
by A verified traveller

Posted 05-Oct-2016
Pros: Staff were very welcoming and helpful. The bar area and reception and room were all well presented.
Cons: We had a deluxe room however was 2 single beds together, there wasn't a complimentary bottle of water. the hair dryer wasn't working.
3out of 5
by A verified traveller from south east london

Decent hotel

Posted 26-Sep-2016
Lift was broken, Bathroom smelled of urine, double bed was 2 single beds together. Friendly staff
1out of 5
by A verified traveller from Purley

Noisy/uncomfortable bed

Posted 20-Sep-2016
False advertisement, I wasn't given the type of room I was supposed to get when I was booking online.. Here are some of the issues I add; 1. No air con inside room. 2. I was provided with a (noisy) portable fan. 3. Loud noise coming from vents outside. 4. Bed was very uncomfortable. (Mattress needs changing. 5. I was staying in room number 60 on the 4th floor please avoid it's not a very good.
3out of 5
by A verified traveller

needs updating

Posted 13-Sep-2016
Pros: Very helpful staff.Good wi fi
Cons: Needs updating with plumbing
Old plumbing.Drainage in sink and bathtub slow.Lukewarm water in shower
2out of 5
by A verified traveller from N

Bathroom was horrendous

Posted 11-Aug-2016
The shower had mould around it, they included a bath mat which was a disgusting colour and had mould under it. The shower head was broken, the floor tiles had old water and mould seeping through the gaps when I stepped on a tile, the curtains were broken and also the toilet seat was broken. Not what I had imagined absolutely disgusting!!
4out of 5
by A verified traveller from germany

Convenient for motorway yet still quiet

Posted 06-Aug-2016
Only problem was finding the hotel. The road is split in two by the motorway - my sat nav took me to the wrong part - a sign from the motorway roundabout would have helped.
1out of 5
by A verified traveller from Croydon

Dont Judge A Book By Its Cover

Posted 17-Jul-2016
I Always Wanted To Stay At Hallmark. And Finally Last Night I Had A Chance. And Let Me Tell You. The View Was Only Vents. Tried To Open Window But Only Went Up 5inchs. Room Was Extremely Hot. No Air. Stuffy. And No Air Conditioning. Tiny Room. Pillows Flat And Hard. Not Enough Milk For Tea. Couldnt Sleep Whole Night Because Of Heat. No AC And Cant Even Open Windows. Never Again.
5out of 5
by A verified traveller

Stayed here so could queue for Wimbledon

Posted 12-Jul-2016
Staff couldn't do enough for us, hotel didn't seem too busy either. Only £15 in an Uber cab to Wimbledon tennis, much better than paying silly prices for Wimbledon hotel. Only issue was there was no water in the hotel room, so had to phone room service a few times to get some sent up. Apart from that, all good.
3out of 5
by A verified traveller

Fine for a couple of nights!

Posted 04-Jul-2016
Pros: Good food in the restaurant. Reasonable prices for London.
Cons: Once again THE LIFT was not working. Furnishings are a little dated but there was a notice in the corridor stating that renovations were due to take p
Location: On a very busy road between Croydon and Purley so there was quite a lot of traffic noise.
Somewhere to stay while we were renovating our daughter's house. Pleasant staff ready to assist. no problem changing rooms. We needed to go down to Reception twice for a TV handset to worth the TV and on our second day there we needed to go to get tea and coffee etc.