Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
91% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Modern with vintage feel

Posted 13-Jan-2016
Lovely hotel with nice restaurant/bar, good room service. Nice rooms- quite small but adequate, comfy bed, cleaned to a high standard, good tea and coffee making facilities. Stayed here for one night at a good rate, convenient for airports and even getting into London centre. Would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Miami

The hotel is far from the city centre

Posted 05-Jan-2016
The Hotel is far from the city centre . There is bus stop from the hotel
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2016
Cons: Housekeeping
Pleasant room and staff and was satisfactory for the price
2 out of 5
by A verified traveller

Lovely on the outside, not so great in

Posted 04-Dec-2015
Overall it's an ok hotel..not sure 4* though. The public areas are nice and very clean. The staff are all friendly and helpful. I'd booked an executive room and it was dirty. Had to complain. The radiators in the room were not working and there was no air con. It was 0c outside and much the same in my room. I complained but was told the hotel was full so couldn't move
4 out of 5
Recommended
for Everyone
by A verified traveller

Cheap and cheerful

Posted 09-Nov-2015
Room fine, but room service poor. Food was cold and no condiments brought with it.
3 out of 5
by Martin K.

Family visit

Posted 09-Nov-2015 on Ebookers
Hotel was ok, guy at reception first class, disappointed with the bar, got a drink after changing 3 dirty glasses (lipstick) Excuse was barman had just returned from holiday ? Not impressed, overall the hotel was fine but would not stay again.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 05-Nov-2015 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 30-Oct-2015 on Hotels
3 out of 5
by A verified traveller

Posted 27-Oct-2015
Zimmer waren etwas "veraltet" Bad war alt, beschädigt und nur dezent gereinigt.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Eat Out!!!

Posted 24-Oct-2015 on Hotels
Around a 2.5 hour wait for the evening meal though the restaurant was only partially full. Starter - waited 45 minutes after order and 2 demands for its delivery.. Main course - a further 55 minute wait and 2 further demands for delivery.. Desert - ordered twice - never arrived - gave up after 35 minute wait- BUT DID APPEAR ON THE BILL. Multiple reports from other patrons that this was normal. Based on this I would reckon if you plan to use room service make it a 3 night stay - order your room meal on the first night and have it delivered late on the third night. Everything else about the place is average. Staff friendliness and service - as near zero as you can get. Even the management show no interest when you formally complain. I stay in many hotels across the UK and Europe - I can only imagine the size of the team of wild horses that will bring me back here... and it is a huge team!!!