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Reviews of Rochester Hotel by Blue Orchid

4 out of 5
Rochester Hotel by Blue Orchid
69 Vincent Square, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 338 out of 1000 reviews" "
Rating 8 - Good. 391 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Dan, Rochester

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you need internet for work while at this hotel , forget about it. It is painfully slow. Google mail won’t open unless you refresh 5-10 times. Condition of the hotel - dated. Lots of marble, that probably was looking nice in the 70s. No A/C , so prepare to sleep with the windows open. If you do sleep with your windows open, the building near has big A/C units so you will hear that noise the entire night. Stains on the carpet, musty smell. I don’t know why this property is advertised as 4 stars. Should be 1 or 2.
Stayed 2 nights in Mar 2024

8/10 Good

Norman

Liked: Cleanliness, staff & service
First time staying at this hotel, located in a quiet area of Westminster but plenty of shops/cafes around the area (although when we were staying a lot were closed), Big Ben, Westminster Abbey are a 10 minute walk away. The hotel itself is a bit old fashioned but very clean and has all the amenities you would want, a great base! Some work was going on during our stay so we were woken up to drilling noises some days and the water wasn’t working for half the day on one of the days either which wasn’t the most ideal. Our room had a lovely balcony which overlooked a football pitch which was nice to relax on after a long day! Will happily return here.
Stayed 3 nights in Feb 2024
Response from Blue Orchid Guest Relations on 27 Feb 2024
Dear Norman,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. Whilst we are pleased that we generally satisfied your expectations, we regret for any inconvenience which may have caused by the ongoing work.We have started a progressive enhancement and refurbishment program at The Rochester. This is to bring the property in line with The Wellington, our adjoining sister hotel; this will also include the installation of air conditioning.Your comments have been brought to the attention of the Development Team together with the House Manager in our constant endeavour to enhance and improve services and facilities offered to our valued guests.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Blue Orchid Guest Relations on 22 Feb 2024
Dear Rosemary,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, can walk to several touristic places.. quiet hotel . Great and resourceful staff.
Stayed 6 nights in Jan 2024
Response from Blue Orchid Guest Relations on 15 Feb 2024
Dear Maria,Thank you for reviewing your recent stay at The Rochester.We are delighted that your expectations were fully satisfied and pleased to hear that you found our staff professional and also the hotel's location suited your needs.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Blue Orchid Guest Relations on 6 Feb 2024
Dear Jonathan,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Celina

Travelled with family
Stayed 6 nights in Jan 2024
Response from Blue Orchid Guest Relations on 19 Jan 2024
Dear Celina,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.Our team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 Okay

Russell Walter

Liked: Cleanliness, staff & service
Very convenient by Victoria and staff.nice
Stayed 7 nights in Jan 2024
Response from Blue Orchid Guest Relations on 19 Jan 2024
Dear Russell,Thank you for taking the time to share your experience following your stay at The Rochester.We are pleased that we generally satisfied your expectations. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 Okay

Rachel

Comfortable but needs a revamp
This hotel felt dated and need of modernising. Seeing the wall paper peeling off the walls was slightly alarming at first but all the facilities worked well and it was very comfortable with attentive staff. This could be such a nice boutique hotel with a little investment. The coffee and tea wasn’t very nice, which was a shame even in a travel lodge you’d get Yorkshire Tea, so it was a shame as it could be so nice with a revamp and better tea.
Stayed 1 night in Jan 2024
Response from Blue Orchid Guest Relations on 22 Jan 2024
Dear Rachel,Thank you for taking the time to provide feedback following your recent stay at The Rochester.We are pleased that we generally satisfied your expectations with the exception of certain aspects. We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.Your comments have been brought to the attention of the development team.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good short one night stay, I made an error with the booking but the staff sorted it out no problem,,
Stayed 1 night in Jan 2024
Response from Blue Orchid Guest Relations on 17 Jan 2024
Dear Patrick,Thank you for taking the time to share your experience following your recent stay at The Rochester.We are delighted that your expectations were fully satisfied and glad that your concerns were addressed during your stay.Thank you for choosing to stay with us. The team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great location with walking access to main attractions. Staff were very helpful and friendly
Stayed 1 night in Jan 2024
Response from Blue Orchid Guest Relations on 17 Jan 2024
Dear Guest,We are delighted that your expectations were fully satisfied and pleased to note that you liked our attractive location and found our staff professional.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff treated me so well
Stayed 1 night in Jan 2024
Response from Blue Orchid Guest Relations on 12 Jan 2024
Dear Linda, We are delighted that your stay exceeded your expectations. The team puts in a lot of effort to ensure every guest has a comfortable stay. Thank you for your kind words for the staff; we will ensure that the staff are commended for their services.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back on many occasions. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 Okay

cindy

Travelled with family
Liked: Staff & service
Liked the size of the rooms. I was on the lowest floor. Room smelled musty/stale. Plastic cover on hallway floors. Staff very helpful when needed.
Stayed 6 nights in Dec 2023
Response from Blue Orchid Guest Relations on 12 Jan 2024
Dear Cindy,Thank you for taking the time to review your recent stay, we really appreciate your feedback.We are delighted that we generally satisfied your expectations, however regret any inconvenience which may have been caused due to ongoing refurbishment work at The Rochester which is undertaken to bring the property in line with The Wellington hotel. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 Okay

Verified traveller

Liked: Staff & service
The staff were very friendly, but when travelling solo I find it very disappointing when given a small pokey room with a bathroom in very poor condition. Shower was difficult to enter or exit, water tap on basin was very tight to use (expected it to break in the hand) edges of bathroom walls either look dirty or build up with age!! Breakfast was not worth the visit.
Stayed 3 nights in Jan 2024
Response from Blue Orchid Guest Relations on 11 Jan 2024
Dear Guest,Thank you for taking the time to review your recent stay, we really appreciate your feedback.Whist we are pleased to note that you found the staff professional, we regret that your expectations with regards to the room were not fully met on this occasion.Had you expressed your dissatisfaction with the room provided, our team would have made every endeavour to address your concerns and perhaps offered you a move to an alternate room.We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to stay again
The whole staff was absolutely amazing at both hotels. We didn’t get to stay at Rochester due to some maintenance issues, however they were very accommodating and moved us to the Wellington. Both facilities were clean and beautiful. The staff were top notch at both hotels.
Stayed 1 night in Jan 2024
Response from Blue Orchid Guest Relations on 11 Jan 2024
Dear Laura,Thank you for such kind comments. We are pleased to hear you found our staff professional and that we fully satisfied your expectations during your stay.We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Blue Orchid Guest Relations on 2 Jan 2024
Dear Cara,We are pleased that we fully satisfied your expectations.The team at The Rochester will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dated, stayed in much much better in central London for the same price
Stayed 1 night in Dec 2023
Response from Blue Orchid Guest Relations on 27 Dec 2023
Dear Adam,We regret to hear that your expectations were not fully satisfied on this occasion at The Rochester.We thank you for choosing to stay with us and look forward to welcoming you back perhaps at the adjacent sister property, The Wellington which is refurbished with a modern decor. We hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Blue Orchid Guest Relations on 27 Dec 2023
Dear Sergio,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied on this occasion.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Li Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 5 nights in Dec 2023
Response from Blue Orchid Guest Relations on 13 Dec 2023
Dear Li,Thank you for choosing to stay with us. We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Michaela

Stayed 2 nights in Dec 2023
Response from Blue Orchid Guest Relations on 13 Dec 2023
Dear Michaela,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. We are delighted that we fully satisfied your expectations. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 Okay

Bruce

Business traveller
Liked: Staff & service
Good
Stayed 1 night in Dec 2023
Response from Blue Orchid Guest Relations on 8 Dec 2023
Dear Bruce,We are pleased that we generally satisfied your expectations.Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Sevdalina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and polite staff, made me feel welcome, room was clean and tidy. Will definitely return when I need to stay in central London again.
Stayed 1 night in Dec 2023
Response from Blue Orchid Guest Relations on 8 Dec 2023
Dear Sevdalina,Thank you for reviewing your recent stay at The Rochester. We are delighted that we fully satisfied your expectations and it's great to hear that you were pleased with your overall stay.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Blue Orchid Guest Relations on 15 Nov 2023
Dear Sean,We are pleased that we fully satisfied your expectations and take this opportunity to thank you for choosing to stay with us.Our team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards, Blue Orchid Guest Relations

6/10 Okay

Fung Yee

Liked: Cleanliness, amenities
/
Stayed 1 night in Oct 2023
Response from Blue Orchid Guest Relations on 14 Nov 2023
Dear Fung Yee,We are pleased that we generally satisfied your expectations.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and room had lots of nice touches. The staff were very helpful and attentive both in the evening bar and breakfast. There was a lovely male staff member at breakfast (Sian, we think/we were there on Saturday 11th November). The decor in the hallways was a little bit shabby with wallpaper having off and the check-in took 35 minutes with lots of quests waiting in a small hallway so very claustrophobic. Over all though, it was a lovely stay and we would stay again.
Stayed 1 night in Nov 2023
Response from Blue Orchid Guest Relations on 16 Nov 2023
Dear Hannah,Thank you for choosing to stay with us and for taking the time to review your experience. We are delighted that we fully satisfied your expectations and thank you for noting your particular comments.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Blue Orchid Guest Relations on 14 Nov 2023
Dear Paul,We are pleased that we generally satisfied your expectations with the exception of certain aspects. We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

4/10 Poor

Maria

Travelled with group
Disliked: Staff & service, property conditions & facilities
Reception was very poor at arrival. Not nice or welcoming after questioned about deposit. The hotel itself is dated and NEVER a 4 star. I booked for 2 people and 2 bedrooms but was almost having to share the bedroom with my friend if not stating the point of my reservation. How come it was no shown on their computer?! Never had an apology . Very poor reception service. Good shower though…
Stayed 2 nights in Oct 2023
Response from Blue Orchid Guest Relations on 14 Nov 2023
Dear Maria,We regret that your expectations were not fully met on this occasion. Please accept our apologies for any inconvenience and embarrassment which may have been caused at the time of arrival due to any misunderstanding and/or miscommunication with regards to your booking details.Please be assured that your feedback has been escalated with the Front of house Manager to address in our constant endeavour to improve and enhance the services and facilities offered to our valued guests. We look forward to the opportunity of welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Blue Orchid Guest Relations on 8 Nov 2023
Dear Maria,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

4/10 Poor

Wassif

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Blue Orchid Guest Relations on 8 Nov 2023
Dear Wassif,We regret that we were unable to fully satisfy your expectations during your recent stay at The Rochester.We do endeavour to ensure that we fully satisfy our guests expectations, and we would very much like to have the opportunity of welcoming you back to restore your faith in our hotel group. Should you wish to return to London in the future please do not hesitate to contact us .Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Blue Orchid Guest Relations on 31 Oct 2023
Dear Susan,Thank you for choosing to stay with us. We are delighted that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, a little dated.
A little dated, particularly the bathrooms, but clean. Friendly reception staff. We had 2 rooms but one of them was very warm.
Stayed 1 night in Oct 2023
Response from Blue Orchid Guest Relations on 24 Oct 2023
Dear Guest,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. We are pleased that we generally satisfied your expectations with the exception of certain aspects. Your particular comments are noted.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Good

David

Liked: Staff & service
Last minute booking so I really didn’t have time to look around in detail, but what I saw was above average perfectly acceptable.
Stayed 1 night in Oct 2023
Response from Blue Orchid Guest Relations on 24 Oct 2023
Dear David,We are pleased that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Blue Orchid Guest Relations on 17 Oct 2023
Dear Clive,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

2/10 Terrible

Carlos

Disliked: Property conditions & facilities
Rochester Hotel was quite disappointing. Arriving after 10PM, there was no one to help with luggage from outside, then we were placed in a 5th floor room, although the elevator only goes to the fourth floor (they did provide porter service for the additional floor). Crowning glory was that there was no hot water in the entire hotel! On the plus side, when I refused to stay the following morning, they did arrange for us to move into the (affiliated) Wellington hotel next door, which proved quite satisfactory despite the similarly small room size.
Stayed 7 nights in Oct 2023
Response from Blue Orchid Guest Relations on 17 Oct 2023
Dear Carlos,Thank you for taking the time to review your recent stay. We regret that on this occasion we were unable to fully satisfy your expectation. We understand that there was an unforeseen maintenance issue which resulted in both the boilers at the premises being affected and causing a temporary lack of hot water during your stay. Our maintenance team made every endeavour to attend to the situation at the earliest possible time. Please accept our apologies for any inconvenience which may have been caused.We are, however, pleased that your remainder of the stay was satisfactory at our sister hotel, The Wellington.We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Older hotel so the room is very small but nicely decorated. Showing some wear and tear in the carpet but a very comfortable bed.
Stayed 1 night in Oct 2023
Response from Blue Orchid Guest Relations on 9 Oct 2023
Dear Martha,Thank you for choosing to stay with us. We are pleased that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Blue Orchid Guest Relations on 31 Oct 2023
Dear Ann,We are so pleased to see your perfect rating score and that you enjoyed your stay at our hotel. We take this opportunity to thank you for choosing to stay with us and and look forward to welcoming you back to again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Antonio

Stayed 3 nights in Oct 2023
Response from Blue Orchid Guest Relations on 31 Oct 2023
Dear Antonio,Thank you for choosing to stay with us at The Rochester. We are delighted that we fully satisfied your expectations.Our team will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from Blue Orchid Guest Relations on 27 Sept 2023
Dear Lydia,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.Thank you for choosing to stay with us, our team will look forward to welcome you back soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2023
Response from Blue Orchid Guest Relations on 10 Oct 2023
Dear Claudia,Thank you for choosing to stay with us. We are delighted that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Good

Clement, Epsom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Blue Orchid Guest Relations on 27 Sept 2023
Dear Clement,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had arrived at the property when London was around 27/28 degrees. Please kindly note that this property does not have air-conditioning and if your windows do not open, it will be very stuffy. The room only has one very small fan which does not really help much with ventilation. Note that the toilet does not have ventilation nor an extractor so any big business should be done downstairs, or the smell with permeate the whole room. Advised to wear slippers in the room (they do not provide), as the carpets are dusty and as you walk barefoot, your feet will be dirty. Beds are sleepable, but note that it's a soft bed and may not be suitable for elderly who needs more supports. Overall, may not be worth for the price I'm paying for.
Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Stayed 1 night in Mar 2023
Response from Blue Orchid Guest Relations on 27 Sept 2023
Dear Michelle,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 Okay

Niramol

Liked: Staff & service, amenities
I went during the hottest days and there wasn’t any air conditioning. Not the hotel’s issue, I just didn’t think to check during booking.
Stayed 6 nights in Sep 2023
Response from Blue Orchid Guest Relations on 27 Sept 2023
Dear Niramol,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.The Rochester is a listed Townhouse within a conservation area and we are restricted by English Heritage and other building regulations, including the refusal to install air-conditioning when we converted this property. We regret if you experienced any discomfort during this unusual hot spell that we recently experienced.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards, Blue Orchid Guest Relations

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Blue Orchid Guest Relations on 7 Sept 2023
Dear Muhammad,We are pleased that we fully satisfied your expectations.Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Blue Orchid Guest Relations on 4 Sept 2023
Dear Kathleen,We are pleased that we fully satisfied your expectations.Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

4/10 Poor

Rhiannon

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The property looked very pretty with hanging flowering baskets outside. Very quirky glass Lift. What I didn’t like was the carpet in the room was stained. The superior twin was way too small to be superior (would have hated to see a normal twin). There was dust in the bathroom. The room had no air-con which meant it was stifling all Night and we couldn’t sleep and the air not window that was openable was behind a sealed Plastic panel which meant we couldn’t even left fresh air in. When we went for breakfast they automatically added a service charge eventhough it was a self service buffet and there was very poor options for anyone who is gluten and dairy free. Very poor.
Stayed 1 night in Aug 2023

8/10 Good

Anisha

Stayed 1 night in Aug 2023
Response from Blue Orchid Guest Relations on 4 Sept 2023
Dear Anisha,Thank you for choosing to stay with us and we are pleased that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 Okay

Angela

Stayed 3 nights in Aug 2023
Response from Blue Orchid Guest Relations on 4 Sept 2023
Dear Angela,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Good

Arun

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good location good service
Stayed 3 nights in Aug 2023
Response from Blue Orchid Guest Relations on 18 Aug 2023
Dear Arun,Thank you for choosing to stay with us. We are pleased that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Kaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the superior twin room. Matresses on the beds could have been more comfortable, otherwise a lovely hotel
Stayed 3 nights in Aug 2023
Response from Blue Orchid Guest Relations on 17 Aug 2023
Dear Kaye,Thank you for taking the time to review your recent stay, we really appreciate your feedback.We are pleased that we generally satisfied your expectations. We can always provide extra mattress topper for additional comfort should you prefer a softer mattress.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Blue Orchid Guest Relations on 11 Aug 2023
Dear Charlotte,We are pleased that we fully satisfied your expectations and take this opportunity to thank you for choosing to stay with us.The team will look forward to welcoming you back again soon. Until then, we remainWith kind regards, Blue Orchid Guest Relations