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Reviews of Golden Star Hotel

2.5 out of 5
Golden Star Hotel
75 Warwick Way, Victoria, London, England

Reviews

3.4
Rating 10 - Excellent. 38 out of 1000 reviews" "
Rating 8 - Good. 69 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 171 out of 1000 reviews" "
Rating 2 - Terrible. 633 out of 1000 reviews" "

3.2/10

Cleanliness

4.4/10

Staff & service

3.2/10

Amenities

3.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Odalys

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please, in my opinion, the pictures at the Expedia app, it's completely different. UK inspection passed through,at the time of my vacation, and they're answering for your service.

2/10 Terrible

Debbie

Stayed 1 night in Oct 2022

2/10 Terrible

LUZ

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible like a horror movie experience.
Stayed 2 nights in Jul 2022

2/10 Terrible

Sidnei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room - avoid !!!
Horrible to not be rude, I’ve never seen something like this before, dirty and poor condition, never been cleaned. I don’t know how hotels.com accepted property’s like this. Very sad.
Stayed 1 night in Jul 2022

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE
The shower was disgusting and dirty with spiders and cobwebs. The tv wasn’t working & the sink was stopped up. There were no fans or air conditioning. The room is just unusable.
Stayed 1 night in Jul 2022

4/10 Poor

Declan

Disliked: Cleanliness, property conditions & facilities, room comfort
Bare essentials
Much too expensive for what is given. The conditions in the room are extremely basic. The room wasn't cleaned thoroughly at all. The shower worked fine. In the twin room, one bed was really firm and the other very soft. The curtains were hanging on by a thread and let in light all the time. The walls to my room were really thin so that I could hear the person's TV on deep into the night. There isn't a reception, the owner simply takes cash because the card machine was 'broken'. Your details are written down on pieces of paper that are cut into shape. Look, if you/re just looking to have the bare, and I mean VERY bare essentials of a place to rest then stay here but just make sure you're not paying top dollar like I did. Lastly, the man I dealt with staying there was respectful and kind - the money just isn't put back into the property.
Stayed 2 nights in Jul 2022

2/10 Terrible

Jake

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Andrea

Stayed 1 night in Jul 2022

2/10 Terrible

Kayleigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reported to Trading Standards - not fit for people
Let me begin this review by telling readers that I once slept in a barn owned by somebody nicknamed "Uncle Filthy" and it was still better than this place. In fact, I'm pretty sure when Mary and Joseph followed the North Star, they wound up at The Golden Star instead and decided a barn was a more appealing option. Never in my life have I stayed somewhere as disgusting as this rot hole, and I doubt I ever will again. Our room stank of damp, and had some unidentified red substance smeared up the walls, dirty bedsheets shoved down the side of the bed, the walls were filthy, every corner of the room was thick with dirt and dust, as were the surfaces and the falling apart cupboard which had a dirty bowl and an old cushion on top. The bin was full of rubbish, although by this point, that was the least of our worries, as was the nonfunctional light in the bathroom. The wooden window frames were rotten and filthy, and the toilet had poop smeared around the bowl, and clearly hadn't been cleaned. Outside of our room was a small utility cupboard with a washing machine. The floor was strewn with brown filthy bed sheets which piled up maybe four or five feet. In the hallway there was mould on the walls and bed sheets hanging on bannisters and on wooden racks which obstructed the walkway. There was another cupboard semi-concealed by a curtain, which was full of more dirty bedsheets and piles of rubbish. This place is like something from a horror movie. It needs shutting down.
Window frames farming their own ecosystem in the rot.
A bin, which is exactly where this B&B should go.
We were too scared to even touch the kettle, let alone use it to make a hot beverage.
Not an early Christmas present, but instead a dirty bedsheet shoved down the side of the bed.
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
NEEDS SHUTTING DOWN
Absolutely abysmal! Dirty, health and safety nightmare and public health concern.black mould in the shower, half a shower door missing, toilet flush broken, extension lead over the sink, window smashed and masking taped, curtain hanging off, cigarette burn on the bedsheet. Couldn’t breathe in the room had to go outside and use my asthma pump several times. Owner turned nasty and aggressive when issue were bought up. No inside lock on the door or bathroom door. Hotels.com need to pull this from their site. DO NOT GO!
Shower drain
State of the skirting board
Broken flush
‘Paint’ on the door (no brown paint in the room poor excuse)
Stayed 3 nights in Jul 2022

4/10 Poor

Craig

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty run down below budget hotel
Dirty, run down, uncomfortable, and lacking basic amenities. Not recommended.
Stayed 1 night in Jul 2022

2/10 Terrible

Maurizio

Stayed 1 night in Jul 2022

4/10 Poor

Dante

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

M Rasborn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Nicholas

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Worst hotel in London?
The room had only one power socket which needed an extension draped over a sink to use it. TV not working, just a single sheet on the bed, broken window, shower and door. By far the worst place I have ever had to stay
Stayed 4 nights in Jun 2022

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
This has to be the worse room (cannot call it a hotel) I have ever entered - I have seen better flop houses. The room was dirty beyond belief and when I complained the gentleman stated it was a reasonable hotel. I would certainly not wish anyone to stay here - photos will speak a thousand words!! Not happy to have paid anything for this pleasure, Hotels.com you need to remove them from your website I only remained as I needed to be in London and everything was sold out or crazy prices when I tried to re-book
Curtain falling down damaged
Ceiling damaged - theme throughout the building unkept and damage everywhere
Beds on arrival (I never used them for fear of not being clean
Carpet (dirty) and coffee making stuff ???
Stayed 2 nights in Jun 2022

8/10 Good

Ruby

Stayed 1 night in Jun 2022

2/10 Terrible

Betty May

Disliked: Cleanliness, property conditions & facilities, room comfort
Improvement needed
The hotel is very dirty and smells badly. Needs significant improvement before receiving guests. Curtains are old mouldy and needs washing. I bought air freshner and bathroom cleaner, before i could settle there for the night. Sheets are torn and dingy. Not worth the price..
Stayed 1 night in Jun 2022

2/10 Terrible

Darren

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't recommend this hotel to anyone.
Stayed 1 night in Jun 2022

2/10 Terrible

Daniel

Stayed 1 night in Jun 2022

8/10 Good

Sarah

Liked: Cleanliness, room comfort
Cheap but clean
Cheap & shabby but clean & very convenient. One weird thing: wall mounted TV in room but no socket to plug it in to. In fact, no sockets at all!
Stayed 3 nights in Jun 2022

6/10 Okay

R

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for. I would only recommend it for single men
Stayed 1 night in Jun 2022

2/10 Terrible

JASVIR

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to Maintenance
Stayed 1 night in Jun 2022

2/10 Terrible

Selim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Avoid at all costs. Booked somewhere at very short notice so didn't think to check the reviews, if I had done then I would never had stayed here. Booked an ensuite room, arrived and got told it's not available so I got given a room that doesn't have a working bathroom and told to go up to the floor above to use the communal bathroom instead (that didn't even have a sink!) No towel or toiletries provided No kettle or tea/coffee of any kind provided Large hole in the window, no curtains and the window couldn't be locked either. Dirtiest accommodation I've ever stayed in, very clear that no cleaning ever gets done other than the a fresh sheet thrown on the bed (thank god for that) Exposed wiring in some places, rotten window frames in other, whole place smelled of either mould, drugs or damp. Place needs investigating / shutting down ASAP.
Stayed 1 night in Jun 2022

2/10 Terrible

EMMA

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Room was Filthy, Bed Linen Dirty Curtains held up by pieces of String. One of. the Beds was Being held up underneath by an old headboard and rubbish. Bathroom door would not close properly, used Razor blade in shower. I had to clean the shower before it was safe to use as it was so dirty, only 1 small towel supplied. Bedroom Ceiling was damaged and water stained, Window frame was rotten and letting in a breeze. Tea and coffee facilities consisted of an old stainless steel teapot and Jug. Stairs leading to and from rooms in unsafe state. Staff where rude and unhelpful. A very unsafe environment to take my Son to for his 13th Birthday trip to London. The rooms and Hotel Nowhere near matches the Photos or description, Absolutely Not worth any where near the money That was Paid out. Avoid at all cost's!
Stayed 1 night in Jun 2022

2/10 Terrible

Cindy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is no reception but a lovely old gentleman is waiting by the door to welcome you. He showed me to the my room which was in a next door building. The building smelt strongly of illegal substances ( sure you can imagine what) the room was filthy. I don’t have high expectations but a clean bathroom is a minimum. The man on reception had mobility issues and I didn’t want to cause him any trouble so I just left. I didn’t feel safe in the room and needed to make sure that I could get a good night’s sleep ready for work. The pictures advertised do not reflect what’s actually offered.
Stayed 1 night in Jun 2022

4/10 Poor

THOMAS

Business traveller
Disliked: Cleanliness, property conditions & facilities
Basic room needs a revamp, tv caput.
Well positives, shower ok, large room, quiet, bed comfortable. Location good. Negatives TV didnt work, cable had wires out 1 end. rubbish still in bin, rubbish outside window in basement. I didnt want to investigate too much
Stayed 1 night in Jun 2022

2/10 Terrible

Sigrid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In all my travels I have never experienced anything like it! Room #4 was filthy with used Trips and hair from many former guests on floor; there was a hole in the ceiling; the curtain could not be closed; water in shower was uncontrollable; no garbage container; room reeked of smoke, etc. I wanted to check out after first night, but could not get hold of personnel. Finally was able to leave after second night only, since near hotels were full due to Queen's jubilee. The place should be closed down!
Stayed 3 nights in Jun 2022

2/10 Terrible

Douglas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No reception area and had to go to another hotel to call the owner. Did not take credit card, had to go to an ATM to get cash. Rot in woods, unsafe stairs, fight between tenants, ants, no garbage cans in room, says bed and breakfast but there is no food or space for that matter for a chair let alone a table . I could go on. On the positive side it is fairly close to Victoria Station. After 70 years and 64 countries, this is easily the worst I have experienced
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Window with a hole in, no light in the bathroom, dust all over the floor. Room was filthy.
Stayed 2 nights in Jun 2022

8/10 Good

Paula

Liked: Staff & service, amenities
Stayed 1 night in Jun 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, prior to booking the room i asked that i was able to keep my bike in the room (i was doing the London 100 the day after) and asked that my bag was kept safe, both were confirmed as OK. I arrived and it appeared that i had caused some panic and confusion when i had a bike in tow and was advised that room may not be big enough, my bag would also need to be taken offsite. Why not just tell me in advance? After walking into the property it had a musty smell and was in a state of disrepair, the room itself was dirty, dishevelled and lacking most amenities to make it at least basic. Upon moving a table to accommodate my bike i found old ear cleaning buds and gay porn material so clearly the room is not cleaned regularly. The TV did not work, there was a kettle but no cups, coffee, tea, sugar etc to make a hot drink in the morning. For £100 this was shockingly below any sort of condition that would make you want to go back, 1/10. Give this property a miss!
Stayed 1 night in May 2022

2/10 Terrible

shankar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody present on Check in and on Check out. Had to deposit the key in the room. Service and amenities are beyond horrible.
Stayed 1 night in May 2022

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Possibly the worst hotel I’ve ever stayed in! Broken windows, filthy carpet ( I couldn’t walk barefoot in the room because there were that many bits on the floor.), the en suite bathroom hadn’t been cleaned and there was a smell of sewage coming from the back of the property.
Stayed 3 nights in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It’s a dump
I went there and left. There were no light in the bathroom and it was dirty No light in the corridor Bedding was dirty I could smell cigarette smoke from the next room
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Couldn’t stay even a single night. I had to check out 4hrs after checking in. The bedroom was extremely dirty, windows curtain dirty, window help open with a bottle, dirty bathroom. Overall after triggering an allergic reaction I couldn’t stay for any of the 2nights booked
Stayed 2 nights in May 2022

4/10 Poor

Anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One and only stay!
Stayed 2 nights in May 2022

2/10 Terrible

Vaclav

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unsecured room door, piles of garbage under the bed, roof leaking water onto one of the beds, strong cigarette and pretty surely moldy stench that I literally can't get rid of from my nose a full day after sleeping over. Sleeping on the road in front of the hotel would be more pleasant than actually staying in if it wasn't for the rain
Stayed 1 night in May 2022

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hot experience of my life. The owner never showed up to give me keys and refuses to refund me. The hotel itself was like some homeless shelter. It was the dirtiest and mkst dangerous place ever... And I've been all over the world from India to Colombia. This is without doivt the scruffiest place imaginable.
Stayed 1 night in May 2022

2/10 Terrible

Abraham

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Horrible. We booked this hotel and they sent confirmation on my phone and email then after enjoying Saturday night in London we went to sleep to this hotel but no one was there. then I called them and they told me that my card is not accepted which is very disappointing . After all they sent me all this confirmation and booking code they didn’t take the money from my account but we stayed homeless on that day . We slept on a train platform because all the hotels was fully booked as it’s Saturday night. This was my worst day of my life
Stayed 2 nights in May 2022

2/10 Terrible

Nigel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy. Mattress on the landing. Broken windows. Litter on the room floor. I could go on, I just want to forget the stay…
Stayed 1 night in May 2022

2/10 Terrible

Josefina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner lived across and you had to call. Carpet stained, had to ask for towel. Just 1 piflat pillow.
Stayed 1 night in May 2022

10/10 Excellent

Ololade

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty house, poor toilet cleaning.
Stayed 1 night in May 2022

6/10 Okay

Taha

TV not working
Stayed 3 nights in Apr 2022

2/10 Terrible

Usman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money
Really bad experience. No tissue papers and other things which every hotel provides was not there. Poor reception we waiting 1h outside the hotel since there was no staff in the reception. Many more things really bad experience
Stayed 1 night in Mar 2022

4/10 Poor

Irwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst and filthy hotel
Im a traveller for 20 years, and i dont have a high hotel standard… and this is my first time to write a bad review The info written was incorrect and doesnt exist. It took me almost an hour to get in. I was outside ringing the doorbell for almost an hour then an old woman from outside approach me that i need to go to the next street to get the key to her husband. Upon going to my room at the 2nd floor, i’ve seen bags of rubbish piled up along the hallway. The carpet was so dirty with a very foul odour. Inside my room, it doesnt look the same as what i saw in hotel.com No coffee kettle, no rubbish/bin, no toiletries, TV not working, window was broken, the curtain was hanging by a metal clip. The bed was tidy but it looks like it was used by someone for a few days. The bedsheet, duvet and pillow smells like someone who hasn’t had a shower/bath for weeks sleeps there. The bed has bedbugs. There was a folded towel, but i was shocked and disgusted because it has a stain and it smells poop. Theres a pantry/kitchen but it is very filthy The water from the shower was so slow. The good thing that i will say are… the toilet and sink is clean, my room is quiet with good wifi signal. I wish i believe on the review about this property. There are better hotel/hostel for a £35/night than this. upon checking out i have to go back to the owners house across next street to leave the key, and laugh when the old woman ask me to put a good review of her hotel.
Stayed 1 night in Mar 2022

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Boga

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bed, Dirty toilet….very disappointing. the “hotel” needs some renovation and CLEANING
Stayed 3 nights in Mar 2022