Cranley Hotel London

Photo gallery for Cranley Hotel London

Primary image
Balcony
Premium bedding, minibar, in-room safe, desk
TV
Premium bedding, minibar, in-room safe, desk

Overview of Cranley Hotel London

Cranley Hotel London

4.0 star property
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA

Explore the area

  • Popular LocationNatural History Museum12 min walk
  • Popular LocationKensington High Street18 min walk
  • Popular LocationRoyal Albert Hall20 min walk
  • AirportLondon (LHR-Heathrow)30 min drive

Choose dates to view prices

About this area

London

Near a metro station, Cranley Hotel London is in London City Centre, a neighbourhood in London with good shopping. Royal Albert Hall and Buckingham Palace are cultural highlights, and travellers looking to shop may want to visit Harrods and Westfield London Shopping Centre. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Natural History Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Natural History Museum - 12 min walk
  • Kensington High Street - 18 min walk
  • Royal Albert Hall - 20 min walk
  • Kensington Palace - 4 min drive
  • Hyde Park - 6 min drive

Getting around

  • Gloucester Road Underground Station - 6 min walk
  • West Brompton Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • Caffè Nero - 4 min walk
  • Calix - 4 min walk
  • The Hereford Arms - 4 min walk
  • Nando's - 4 min walk
  • Bombay Brasserie - 5 min walk

About this property

Cranley Hotel London

4-star London hotel in London City Centre, walk to Cromwell Road
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 39 rooms offer free WiFi, minibars and TVs with cable channels. Room service, premium bedding and free newspapers are among the other amenities available to guests.
Cranley Hotel London offers 39 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Beds feature premium bedding. Cable televisions are provided. Bathrooms include bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Off-site parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.95 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Spanish

Business services

  • Computer station

Outdoors

  • Terrace

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 9.95 per person (approximately)
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley
Cranley Hotel London Hotel
Cranley Hotel London London
Cranley Hotel London Hotel London

Overall score and ratings

3.3
Rating 5 - Excellent. 195 out of 842 reviews
5 - Excellent 23%
Rating 4 - Good. 245 out of 842 reviews
4 - Good 29%
Rating 3 - Okay. 150 out of 842 reviews
3 - Okay 18%
Rating 2 - Poor. 117 out of 842 reviews
2 - Poor 14%
Rating 1 - Terrible. 135 out of 842 reviews
1 - Terrible 16%

3.5/5

Cleanliness

3.7/5

Staff & service

2.3/5

Amenities

3.1/5

Property conditions & facilities

2.4/5

Eco-friendliness

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
This was the second time we stayed at this hotel. I'm not sure there will be a 3rd. The maintenance and service of the bedrooms is very inadequate with light bulbs broken, sinks not draining, hard to turn bath traps off, no water glasses, no tissues, no back up toilet roll. Even in the common reception area one table top was so wonky drinks were constantly being spilled. These would be such simple fixes and we gave the hotel 2 chances to get hit right as its location is 1st class and the receptionist was always so extremely helpful.
Stayed 1 night in May 2022

1/5 Terrible

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is bad. The photos on the listing and its website must be 10 years old. The first room I was given hadn't been serviced. The bed wasn't made and there were towels on the floor. I was given another room which had been serviced, but it was still dirty and poorly maintained. The curtains and furniture were all worn and frayed. The tables were dirty. The pillows were stained brown, as was the headboard. The towels were shrunken, hard and skinny. The bathroom tap was broken. There was someone's used contact lens on the bathroom floor. The paint everywhere was flaking. The manager apologised for the general disrepair and claimed they were in the middle of a refurb. I couldn't smell any paint - just curry from the Indian restaurant next door. When I asked how many rooms has been refurbed, I was told, "Erm, three". When I asked for one of those I was told they were full. The public areas were full of rubbish bags and laundry bags. The manager basically said he would waive the cancellation fee if I wasn't happy, but went on to say that they knew what they offered and it was good value (it wasn't). On the plus side, it was quiet, probably because no-one else was daft enough to stay there.
Stayed 2 nights in Apr 2022

4/5 Good

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Amazing location and a great price for the area. Friendly and helpful staff. It’s a shame that fittings like drawer handles and lightbulbs were missing… the furnishings could’ve passed for authentic charm if it hadn’t been for the scuffs and stains. Nothing awful, but significantly notable. The Cranley is in need of some investment. That said, I would definitely consider staying there again.
Stayed 1 night in Apr 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not nearly a 4-star!!! Max 2 stars... Upon check in, there were no toilet paper or towels in the room. The breakfast is a joke. I requested the room service daily, but the room was cleaned only once in 5-night stay. The place is run-down, elevator not working, furniture old, plumbing even older. Hallways are dirty. A/C or heat not working, staff didn't know how to operate the safe deposit box. The front desk didn't even had a map of the city! They gave me a city guide dated 2017 with no map in it. The only good thing about that place is location. Everything else was very poor. Terrible dissapointment.
Stayed 5 nights in Apr 2022

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Anyone reading this review- please stay as far away from this property as you can. DO NOT BOOK THIS HOTEL, DO NOT FALL FOR THE PICTURES. Terrible, disgusting, filthy, are all understatements. This place is in complete shambles, about to crash down, fall apart. Its old, and thats not the problem, the problem is that it has never been restored, repaired or cleaned. It is filthy, disgusting on the inside. Please do not book this. It smells disgusting- like you are inhaling something toxic. The only saving grace was the attendant who ‘checked us in’ and was around for anything we asked for. But the guy can only do so much and none if this is his fault coz he is just an employee. There is a small shaky desk covered with a dirty piece of cloth- this is there check in desk. Wall paper and walls are breathing their last ready to crumble, carpet is full of dirt and filth, pretty sure I inhaled mold and some very tocix things, furniture is in an absolutely run down disgusting condition, lift doesnt work do good luck if you booked on 2nd or 3 rd floor, poor water supply, I didn’t even think about taking a shower the night I was there, windows to the room are broken- I was scared my stuff would be stolen in my absence, I am grateful that I was only staying there a night, we checked out at 5 am. How is the county or government letting something thats an absolute health hazard like this stay in business?? Please do not book this property. Please!
Stayed 1 night in Apr 2022