Ratings based on 1,928 Verified Reviews

3.9 out of 5
81% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport, nice pedestrian path to hotel

Posted 25-Jun-2017
Pros: clean, and they have ice!
I was happy to see that we could walk from the Gatwick South Terminal to the hotel. A sign guides you and tells you how long it will take. so much easier than a shuttle
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Airport

Posted 25-Jun-2017
Pros: Close to airport
Cons: The AC
Location: only spent the night to catch a plane in the AM
Clean room, friendly staff, spacious rooms but our AC did not work in our room. We did not get any sleep. Way too hot!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Travel to England

Posted 25-Jun-2017
Staff was friendly and helpful. Location was convenient
3 out of 5
by A verified traveller

Posted 25-Jun-2017
Looked old and bed mattress was concave so my husband and I rolled into each other. Also a/c took a while to cool the room.
4 out of 5
Recommended
for Everyone
by A verified traveller

good location for Gatwick

Posted 23-Jun-2017
Pros: Location, nice room
Cons: Not charging for little things like scales to weigh luggage, airport shuttle & the WIFI
Location: 10 min walk to South Terminal at Gatwick
This hotel is well located for the South terminal of Gatwick - 10 minute walk. Was disappointed by the standard of food for this level of hotel & their prices. Also I thought it was really bad that they charge for WIFI & for the shuttle to the airport. I think next time, I would consider the Bloc hotel which is actually located inside the Airport.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Convenient to South terminal

Posted 07-Jun-2017
Information desk at South terminal set it was a short two minute walk to the hotel. However, it turned out to be a gruelling 12 minute walk and with a 50 pound luggage bag and two carry-ons it was a very long walk and no taxi would stop to take me there. Better instructions at the South terminal would help that there is a bus shuttle to the hotel. Not pedestrian friendly if you don't have a car or shuttle service
5 out of 5
Recommended
for Everyone
by A verified traveller from Guelph

Handy for Airport, also quieter location.

Posted 05-Jun-2017
Only there for one night, staff very helpful and service excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel next to Gatwick airport

Posted 02-Jun-2017
10 mins walk from Gatwick south terminal. Beware which terminal you are arriving. Coz we can't figure which terminal the hotel is nearby. It cost you to travel by bus if you go to wrong terminal. The hotel is quite even near the airport. No wifi in room as expected, however no service to mobile network is not expected. Good for short stay for next flight. The bed is nice and big. Room is sizeable. However the bathroom is not user friendly as there is no partition to separate the bath area and toilet, the whole bathroom is flooded after bath.
4 out of 5
Recommended
for Everyone
by A verified traveller from Langley. B.C.

Very nice .close to the airport..well marked

Posted 02-Jun-2017
We were able to walk to airport and the route was well marked. The staff were helpful . Directed us to a pub that had excellent food. Called us a taxi without hesitation. Even though it was hectic at the desk with many people checking in I didn't feel rushed. The room was clean and had tea and coffee with a kettle.
1 out of 5
by A verified traveller

Bad Experience

Posted 31-May-2017
Cons: SERVICE SERVICE SERVICE
I had a very bad experience at this hotel. We stayed only for one night. Our rooms were not cleaned till 4 pm because we left the privacy tag on the door. After we realized we informed housekeeping and the manager who told us that it would be taken care off soon. We reminded them at least 3 times after which they stopped taking our phone calls. After 9 pm, I stopped complaining and they never bothered to change the towels or clean the room. On check out when I informed their manager, all he said was sorry as they were very busy. I am never staying at the Courtyard Marriott every again.