We arrive at the hotel and got put into a double room, and I paid for a queen size room, they told me that the bed was a queen size, I then measured it and showed them that the bed wasn’t the correct size, I then got put into the basement, 1 floor down, then upon Coming back for the evening after having food the room was freezing and we put the heating on and no such luck the heating didn’t work, so we asked receptionist for help and they couldn’t get it to work either, they offered us another room being a double on the fifth floor but due to my partner having a bad foot she is unable to walk up 8 flights of stairs as that’s how many it was to get there, and there lift isn’t working and hasn’t been for the last month as I asked how long it’s been out of use, and the room it’s self was damp, paint peeling off due to the dampness, so we had no choice but to find somewhere else at 12am, I think this is very much unacceptable!
