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Reviews of Clayton Hotel Chiswick

4 out of 5
Clayton Hotel Chiswick
626 Chiswick High Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1004 reviews" "
Rating 8 - Good. 329 out of 1004 reviews" "
Rating 6 - Okay. 69 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anca Ababei on 24 Apr 2024
Dear Hannah,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was cold- very disappointing for the amount of money you pay to have cold eggs, sorta warm beans, cold hash brown. Just disappointed. Coffee was extremely bitter. I also have asthma and it was aggravated by the smells when you first walk into the hotel. The cleaners they use are harsh and it made it extremely difficult for me to breathe. Our coffee machine did not work, our shower did not drain. Our room was nice and big, and staff was very nice.
Stayed 3 nights in Apr 2024
Response from Anca Ababei on 24 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience with the breakfast buffet did not meet your expectations, and we apologize for the cold temperature of the food and the bitter coffee. We strive to provide a high-quality dining experience for our guests, and we will take your comments into consideration as we work to improve our offerings.We also apologize for the issues you encountered with the coffee machine, shower drainage, and the harsh smell of the cleaning products used in the hotel. We'll review our cleaning procedures and the products we use to ensure they are not causing discomfort to our guests. Your health and comfort are very important to us, and we'll take measures to address these concerns.On a positive note, we're glad to hear that you found the room spacious and that our staff was very nice. We appreciate your understanding and patience during your stay.Your feedback is valuable in helping us improve our services and facilities for future guests. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to let us know. Thank you for choosing to stay with us.

8/10 Good

Ari-Lee, Winnipeg

Business traveller
Liked: Cleanliness, staff & service, amenities
Tv come didn’t work. In room. Bar fridge did not work. Bathtub switch selector for shower tap wouldn’t turn the shower off. Bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Anca Ababei on 24 Apr 2024
Dear Ari-Lee,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered with the TV, bar fridge, and bathtub switch in your room. These inconveniences are not reflective of the high standards we strive to uphold, and we sincerely apologize for any discomfort they may have caused during your stay.On a positive note, we're glad to hear that you found the bed comfortable.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good with room, hand soap dispenser not working, this was remedied on day two. Checkout was a farce, receptionist took ages to summarise the account and eventually produced an invoice for checking. System needs upgrading.
Stayed 3 nights in Apr 2024
Response from Anca Anca on 24 Apr 2024
Dear David,Thank you for sharing your feedback with us. We're glad to hear that your overall experience with the room was good and that the issue with the hand soap dispenser was resolved on the second day.However, we apologize for the delays you experienced during checkout. A smooth and efficient checkout process is important for our guests, and we're sorry that the experience did not meet your expectations. We will review our checkout procedures and system to identify areas for improvement and ensure a faster and more efficient experience for future guests.Your feedback is valuable to us and helps us enhance our services. We appreciate your patience and understanding. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for choosing to stay with us!

10/10 Excellent

Ragan L.

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, staff & location
Stayed 1 night in Apr 2024
Response from Anca Ababei on 24 Apr 2024
Dear Guest,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very attentive , hotel very clean and tidy. Rooms excellent
Stayed 2 nights in Mar 2024
Response from Anca Ababei on 24 Apr 2024
Dear Simon,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

8/10 Good

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the tube
Stayed 1 night in Mar 2024
Response from Anca Ababei on 24 Apr 2024
Dear Soraya,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

6/10 Okay

Ivan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main complaint was the tv did not function and when a member of staff came to sort it out he said there was no way it was ever going to work for a guest
Stayed 1 night in Mar 2024
Response from Anca Ababei on 24 Apr 2024
Dear Ivan,Thank you for bringing this to our attention. We're very sorry to hear about the TV not functioning during your stay.We understand how important it is for the amenities in your room to work properly, and we're sorry that you experienced this issue. We'll review the situation with our maintenance team and the staff involved to ensure that all TVs are in proper working order and that any issues are addressed promptly and professionally.Your feedback helps us identify areas where we can improve, and we appreciate you sharing your experience. We will take the necessary actions to prevent similar occurrences in the future.Thank you for your understanding and for choosing to stay with us. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Clare

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anca Ababei on 24 Apr 2024
Dear Clare,Thank you so much for taking the time to leave us a 10 out of 10 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Ugochukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very responsive. The room is very clean and spacious bathroom which i loved. I will be back again.
Stayed 4 nights in Feb 2024
Response from Anca Ababei on 24 Apr 2024
Dear Ugochukwu,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

8/10 Good

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anca Ababei on 24 Apr 2024
Dear Dionne,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very friendly and helpful. Easy parking (although expensive). Amazing tube route. The only thing i would say is attention to detail in room with regards to cleaning, some spots missed and looked tired. Apart from that, would highly recommend and would absolutely stay again.
Stayed 2 nights in Feb 2024
Response from Anca Ababei on 24 Apr 2024
Thank you for sharing your feedback with us! We're delighted to hear that you found our staff amazing, friendly, and helpful. It's also great to know that you appreciated the easy parking and the convenient tube route.However, we apologize for any issues you encountered with the attention to detail in room cleaning. Your comments regarding missed spots and areas that looked tired will be shared with our housekeeping team so we can address them and ensure all rooms meet our high standards of cleanliness.We appreciate your recommendation and are pleased to hear that you would absolutely stay with us again. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

10/10 Excellent

faizal

Stayed 1 night in Feb 2024
Response from Anca Ababei on 24 Apr 2024
Dear Faizal,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

8/10 Good

Simon

Good location for central London and access to Chiswick. Rooms spacious and clean, only downside rooms too hot with air con not working to make cooler.
Stayed 4 nights in Feb 2024

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

ANNETTE, Arlington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't realize I was getting a deluxe, large room with wlll-to-wall windows and very large bath with separate large walk-in shower as well as a bathtub.Bedding, pillows, and towels were top-quality. Internet worked fine and the room had plenty of outlets to recharge everything. The first night there was not enough heat. An Engineer came right away and provided a portable heater while they restarted the heat, and also replaced a light bulb in the ceiling that I had not even asked about. The hotel has an excellent breakfast buffet and is very convenient for meetings at BSI. I have stayed there several times before and would definitely stay there again.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service
Nice clean rooms. But bath was blocked and water came up when I used the sink.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dongho, Poughkeepsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was in a good location and had all the amenities that were needed for a good stay. Room service could have been easier to figure out as there were misleading instructions. The bathroom could use a paint update. Overall, a perfectly fine hotel.
Stayed 2 nights in Jan 2024

8/10 Good

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year visit
Try convenient location for travelling into the city and for arriving off the M4
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service
Good hotel and location. Helpful professional staff. Probably due a refresh as furniture and decor a bit scruffy in the rooms but nothing too bad.
Stayed 1 night in Dec 2023

10/10 Excellent

Zana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Claire

Travelled with family
Disliked: Staff & service
Awful, awful customer service
Stayed before and never had an issue, but awful experience completely down to poor customer service. Arrived just before 3pm and the room wasn’t ready. We completely understood, left our bags and said that we would return later (after being told the room would be ready by 3pm). Returned just before 6pm, the lady on reception was clearly padding so I asked whether the room was ready and was assured that it was. After 5 more minutes of padding we were offered complimentary drinks at the bar whilst the “room was prepared.” I declined on the basis that we had been told the room was ready and had a child with us and no desire to sit in the bar, plus it was 3 hours after check-in time and we had already been lied to so we’re pretty annoyed by that point. I was then told that the problem was that I’d booked an executive family room and the group before us had booked a late check-out. Absolutely not I’m afraid. Not one part of the issue was down to what room I had booked - I had booked, and paid for, a room which was advertised as available. Something which I highlighted to the receptionist. I was then offered a room with a double and single bed and was told that it was the same type of room. Again, absolutely not! It is at least 2 levels below in terms of size and price, something the receptionist denied (but the website doesn’t). After standing our ground the room we had booked miraculously became available. At no point did we get an apology.
Stayed 2 nights in Dec 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Norman,Thank you so much for taking the time to leave us a 10 out of 10 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team
Great team, reception and restaurant's. Room clean, modern and well equipped.
Stayed 1 night in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Craig,We are incredibly grateful that you took the time out to leave us such a great review.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

4/10 Poor

Ross

Stayed 1 night in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Ross,Thank you so much for taking the time to leave us an 4 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

6/10 Okay

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Nick,Thank you so much for taking the time to leave us a 6 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

6/10 Okay

Devindra

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room was colder than I was comfortable being in, even with layers of clothes. It was during early winter, but limiting the thermostat was not satisfactory for me.
Stayed 7 nights in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Devindra,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is the feedbacks like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Front Office Team

10/10 Excellent

cerys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a lovely stay at the Clayton, staff cannot do enough and are extremely helpful, hotel is lovely and clean,we stayed in an executive family room (2 adults and a 10 year old) room was lovely and spacious, my son couldn't get over tbe fact he had his own TV and bath robe, we had a beautiful evening meal, hotel is within 5 minutes walk of gunnersby tube station,would highly recommend and will definitely be back
Response from Anca Ababei on 27 Dec 2023
Dear Cerys,It sounds like you had a fantastic experience at the Clayton! Your positive feedback about the staff, cleanliness, and the amenities in the executive family room is wonderful to hear. It's great that your son enjoyed having his own TV and bathrobe – those little touches can make a stay memorable. The fact that the hotel is conveniently located near Gunnersby tube station is also a plus. Thank you for sharing your recommendation, and it's clear you had a delightful stay. We hope you have many more enjoyable visits in the future!Regards,Front Office Team

8/10 Good

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Erica,Thank you so much for taking the time to leave us a 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money in my opinion, very comfortable stay, no issues whatsoever...
Stayed 2 nights in Dec 2023
Response from Anca Ababei on 27 Dec 2023
Dear Keith,We are incredibly grateful that you took the time out to leave us such a great review.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Ruphene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Nov 2023
Response from Anca Ababei on 27 Dec 2023
Dear Ruphene,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

8/10 Good

Yoshihiro

Stayed 3 nights in Nov 2023
Response from Anca Ababei on 27 Dec 2023
Dear Yoshihiro,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Lucy Murphy on 29 Nov 2023
Dear Anne,Thank you for taking the time to review our hotel. We hope to welcome you back soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Tamar

Stayed 1 night in Nov 2023
Response from Anca Ababei on 27 Dec 2023
Dear Tamar,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Anca Ababei on 27 Dec 2023
Dear Mary,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Claribel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our 5 day stay, staff was amazing and very friendly. Food at the restaurant along with the staff were super amazing as well. Hotel is close to the Tube(underground station) as well as a super market near by. We really enjoyed our stay here and we pups definitely come back.
Stayed 5 nights in Nov 2023
Response from Lucy Murphy on 24 Nov 2023
Dear Guest,Thank you for taking the time to review our hotel. I am so glad to hear you enjoyed the restaurant, hotel location and our amazing staff.We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

6/10 Okay

Mariana

Stayed 1 night in Oct 2023
Response from Lucy Murphy on 24 Nov 2023
Dear Guest, Thank you for taking the time to review our hotel. We hope to welcome you back soon so we can ensure you have a 5/5 stay next time.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lucy Murphy on 24 Nov 2023
Dear Guest, Thank you for taking the time to leave us a 10/10 review.We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay when we’re in town. Affordable luxury
Stayed 1 night in Nov 2023
Response from . on 17 Nov 2023
Dear Christian,Thank you for taking the time to give us a 10/10 review. We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Jo-Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recommended to us by friends. Thank goodness too! It was a great home base for a short trip to London. It’s very close to the train that takes you straight into the city. The breakfast buffet is a good deal too, with many different tasty options. We’d definitely recommend this hotel and plan on returning for future trips to London!
Stayed 3 nights in Nov 2023
Response from Lucy Murphy on 17 Nov 2023
Dear Jo-AnaThank you for taking the time to write us such a lovely review. I am so glad to hear that you enjoyed the location and our great breakfast.We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Good allround no issues
Stayed 3 nights in Nov 2023
Response from Lucy Murphy on 17 Nov 2023
Dear SteveThank you for taking the time to review our hotel. We hope we can welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Julie

Travelled with partner
Lovely hotel Staff very helpful and friendly Buffet breakfast was really nice Would definitely recommend this hotel and would stop here again
Stayed 1 night in Nov 2023
Response from Lucy Murphy on 17 Nov 2023
Dear Julie,Thank you for taking the time to review our hotel. I am so pleased to hear you enjoyed our lovely team and the great breakfast we offer. We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lucy Murphy on 17 Nov 2023
Dear Sally,Thank you for taking the time to leave us a 10/10 review!Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Charlie

Stayed 2 nights in Nov 2023
Response from Front Office on 7 Nov 2023
Dear Charlie,Thanks for taking the time to send us a great rating.We are glad your stay was perfect. Thank you again.We hope to welcome you back for a return visit.Best Regards,Front Office Desk

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office on 7 Nov 2023
Dear Carl,Thanks for taking the time to send us a great rating.We are glad your stay was perfect. Thank you again.We hope to welcome you back for a return visit.Best Regards,Front Desk

2/10 Terrible

CARLOS

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in London
Second and last time I will ever stay in the Chiswick Clayton. Once again, I was given a 'prison cell ' room with no natural light. No rooms have heating including the bathrooms so I pity anyone who stays here during winter. It claims to be a four star hotel and I paid for a 'Deluxe' room (yes, by third world standards). Dirty, noisy (had to complain), poor housekeeping. But the worst part of my experience was check in when I was verbally abused by two female check in staff who called their 'manager' (female) to join in with them in berating me and causing me extreme stress (I am elderly and vulnerable). At one point, I feared for my safety and thought I would be assaulted but managed to diffuse the situation. Just imagine treating a paying guest in this dreadful, unprofessional manner and sneering at your customer while doing so. I had simply requested a room with a walk in shower and had been promised one but then was given a disabled room which was unusable. Also, the staff knew that the District Line was not working for four days so the hotel was completely unreachable by public transport but had not mentioned this on their website so as to deceive potential customers. It is obvious that no staff have received any training and the management is employing people unsuitable to be in customer services. It is a disgrace.
Stayed 5 nights in Oct 2023
Response from Lucy Murphy on 17 Nov 2023
Dear Guest, Thank you for taking the time to leave feedback for our hotel, in which all feedback is looked in to in order to help us improve as a hotel. Many ThanksLucy MurphyHotel Manager

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we needed
Stayed 2 nights in Oct 2023
Response from Front Office on 7 Nov 2023
Dear Brian,We are glad to receive such a positive review!It really means a lot to know that you appreciated our location and that, overall, you had such a great stay.We look forward to welcoming you back soon. Best regards,Front Office Desk