Ratings based on 2,939 Verified Reviews

4.2 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from U.S.

Location

Posted 20-Sep-2017
Great location next to Trafalgar Square. Very quiet. We felt safe in the hotel and area we were in. Staff very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from Macgomery Texas USA

The staff was exceptionally helpful

Posted 19-Sep-2017
My husband has dementia and spent much time at the front desk. Asking different questions. And the staff was extremely courteous to him and me. Which I am very thankful
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Great location near Eiffel Tower

Posted 15-Sep-2017
Room was perfect for my husband and I. Close walking distamce to everything. Loved having the facilities to use fridge, microwave etc.
Comment from Hotel Management
18-Sep-2017 by Anthony Bull, Hotel Management
Dear Amie, Thank you kindly for bestowing upon us a perfect feedback score and for recognising our fantastic location perfect for London sightseeing. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Edinburgh

Perfect for Theatre Land

Posted 13-Sep-2017
Pros: An apartment with kitchen n is much better than a hotel room
Location: Perfect for shops, River Thames and entertainment
It was very comfortable with exceptionally polite and helpful staff
Comment from Hotel Management
14-Sep-2017 by Jelena Azarenko, Hotel Management
Dear David, Thank you for your fantastic perfect review score and for recognising our great location, perfect for London sightseeing and close to West End. We very much look forward in welcoming you at Citadines Trafalgar Square in the near future. Kind regards, Jelena Azarenko Senior Receptionist
4 out of 5
Recommended
for Everyone
by A verified traveller from lewisburg wv

Location location location

Posted 13-Sep-2017
Close to theatres, museums, restaurants. Needs better mattresses
Comment from Hotel Management
13-Sep-2017 by Anthony Bull, Hotel Management
Dear Cooper, Thank you for recognising our fantastic location perfect for London sightseeing. I have taken note of your comment about the mattresses. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
3 out of 5
Recommended
for Families
by A verified traveller from Vancouver, BC

good location

Posted 09-Sep-2017
Pros: Location. Clean.
Cons: Pricing
Location: walking distance to theaters, restaurants, shopping and site seeing.
It was a good location for what we had planned. Gave us the ability to have 3 adults in our place. This was a issue we had planning our trip to the UK. The kitchen was basic but had all that we needed. It could have been a little cheaper as we did the housekeeping till we checked out.
Comment from Hotel Management
11-Sep-2017 by Anthony Bull, Hotel Management
Dear Sandy, Thank you for taking the time to submit your feedback. I have taken note of your comments about value for money. During our peak season ( up to October ) our rates do reflect a higher rate. I do hope you will give us another opportunity in the near future to change your opinion of your product and services. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 06-Sep-2017
I enjoyed my stay but the bathroom did look a bit run down compared to last time I stayed there, but that's about the worst I can say. The location can't be beat, short walk from Trafalgar Square and the river, very close to pubs, and cafe's, tesco is nearby so you can buy your ready to eat meals. The staff were super friendly and helpfull, that alone is something that can make overlook almost anything. I always stay here when I visit London and I will again!
Comment from Hotel Management
06-Sep-2017 by Anthony Bull, Hotel Management
Dear Don, Thank you for submitting a positive review. I am happy to read that you enjoyed the location and found the staff friendly. I have taken note of your comments about the bathroom and will be initiating a maintenance programme throughout the building as soon as the peak season has finished. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Nice and close to London eye

Posted 05-Sep-2017
Lovely stay, very central, close to everything. Hotel was great condition and would come back again!
Comment from Hotel Management
05-Sep-2017 by Anthony Bull, Hotel Management
Dear Ben, Thank you very much for your kind comments and for recognising our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Victoria, Canada

Nothing beats the location

Posted 02-Sep-2017
Pros: Central location, kitchen amenitites
Cons: Broken ventilation in bathroom is causing mildew problem around tub surround and grout mainly caused by the fan not working.
Location: London underground within 5 minutes, central location to all major sites close by.
The hotel was everything we could expect in terms of amenities and central location. I would easily come back again and recommend to anybody who wants to see London in a central location. It was fabulous! We loved the lobby coffee machine and got very creative using it to make our own iced cappacinos using the fridge/freezer. My daughters are very good an improvising and became baristas for us. The kitchen had all the basics so we can have breakfast cereal breakfast and takeway meals. The beds were very comfortable. There were minor maintenance items which could be improved upon but nothing that caused for concern but would improve on overall condition for hotel in the long term. We love this place.
Comment from Hotel Management
04-Sep-2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you kindly for bestowing upon us a perfect score. I have taken note of your comments about the mould and have asked my housekeeping team to investigate and rectify. Thank you for making me aware. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in a great location.

Posted 26-Aug-2017
We had a comfortable stay at this nice hotel. It was so convenient to all of the major attractions and had all the conveniences of home.
Comment from Hotel Management
27-Aug-2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for the positive feedback score and comments. I am happy to know that you enjoyed your stay and location which is perfect for London sightseeing. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager