Ratings based on 2,686 Verified Reviews

4.2 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Super-convenient location, with housekeeping extra

Posted 24-Feb-2017
The hotel is in such a convenient location, walking distance to two tube stops. The staff is nice and accommodating, and there's complimentary coffee. Just make sure you're prepared to pay extra for housekeeping.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Convenient location, lots of space and a wonderful, helpful staff.
Comment from Hotel Management
21-Feb-2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for your perfect score and positive comments. I am so happy to read that you found the staff helpful, thank you for recognising their efforts. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2017
Great stay experience, convenient to everything...
Comment from Hotel Management
20-Feb-2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for submitting your perfect feedback score and comments. I am so happy that we exceeded in your expectations and we look forward in welcoming in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5out of 5
Recommended
for Everyone
by A verified traveller from vancouver

Great location, staff very friendly, rooms clean.

Posted 15-Feb-2017
Great location, friendly staff, rooms clean and larger than expected, kitchenette was very handy!
Comment from Hotel Management
15-Feb-2017 by Anthony Bull, Hotel Management
Dear Amanda, Thank you for your fantastic review. The team and I are happy that we exceeded in your expectations. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Location!!

Posted 14-Feb-2017
Centrally located in London with the nearest train station being 4 min walking distance. Close to the London eye, 8 min walk to big ben. Trafalgar sq in 3 min walking distance. Bathroom was kind of dark, and could use a little bit of updating. We had to call for hair conditioner, soap, and no iron and iron board in our room. Overall, a good hotel!
Comment from Hotel Management
15-Feb-2017 by Anthony Bull, Hotel Management
Dear Judy, Thank you for submitting your positive feedback score and comments. I have taken note of your negative comments. We are currently updating the lighting system in our rooms to a brighter LED system. We are hoping to have this completed by the end of the year. I am surpised to read that your room didn't have an iron and board. They are located in the cupboard as you enter the apartments. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
Location was amazing but the room was lacking. I would stay there again strictly for the Location.
Comment from Hotel Management
13-Feb-2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for your positive feedback score. I would like to inform you that we are currently repainting the interior of the building and will have the product up to the usual standard by quarter 2 of this year. We look forward in welcoming you in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Useful Location

Posted 11-Feb-2017
Pros: Easy use of access using security cards. Liked the free use of mobile phone.
Location: Trafalgar square with National and Portrait Art Galleries. Tube and main rail lines within easy walking distance.
Well situated for tube access and walking distance for most West-end attractions.
Comment from Hotel Management
12-Feb-2017 by Anthony Bull, Hotel Management
Dear Reviewer, I am overjoyed to have received your feedback this morning. Thank you very much. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Feb-2017
Great hotel! Would stay again! This is a 5 star establishment.
Comment from Hotel Management
08-Feb-2017 by Anthony Bull, Hotel Management
Dear Reviewer, I am truly happy to have received your feedback comments and score. Thank you very much. we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4out of 5
Recommended
for Everyone
by A verified traveller from hong kong

Perfect location

Posted 06-Feb-2017
15 mins distance to london eye, westminster and buckingham. Next to tube and train station. Pefect for sightseeing. Service is good and the room is big and tidy, though there is no room service if not staying for over 6 days
Comment from Hotel Management
08-Feb-2017 by Anthony Bull, Hotel Management
Dear Charlie, Thank you for submitting your positive feedback score and comments. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 04-Feb-2017
Great apartment hotel at great location. Within walking distance to many attractions
Comment from Hotel Management
06-Feb-2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for the perfect score and positive comment. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager