Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Shropshire

Quiet comfort

Posted 01-Aug-2016
Pros: Everything had been thought of down to tea towels in the kitchen.
Cons: N/a
Location: Great location, especially for RAH, which is excellent for late night proms. Also good for tube to anywhere, Knightsbridge and museums
A great place to stay, with everything you need. Extremely quiet, considering on a busy road. The kitchen is well equipped, everywhere immaculately clean.
Comment from Hotel Management
04-Aug-2016 by Wing Yin Choi, Hotel Management
Dear SmiNel, Thank you for your kind comments - We hope to see you again soon
4out of 5
by A verified traveller

Posted 21-Jun-2016
Pros: Roomy studio apartment, with very comfortable bed, lots of closet space, useful kitchen facilities and nice, modern bathroom.
Cons: Bathroom could benefit from better lighting, but this is a small complaint, compared to all of the many pluses this property provides.
Location: Great location, just. Invites to a subway stop, with lots of food shores and restaurants within 1-2 blocks.
We really enjoyed our stay at this property. The location is fabulous, within easy walking distance of several museums and Kensington Gardens.
Comment from Hotel Management
24-Jun-2016 by Wing, Hotel Management
Thank you for your kind review, we will look into your suggestions and feedback to our teams!
4out of 5
by A verified traveller from Australia

Comfortable, well maintained and run hotel

Posted 31-May-2016
Very well mangaged and comfortable hotel in a great location. Reasonably priced for London, where tourists are usually ripped off.
Comment from Hotel Management
10-Jun-2016 by Alfredo , Hotel Management
Hi Ed, Thank you very much for your kind comments. I'm glad you had a pleasant stay with us here in London. Kind regards,
4out of 5
by Olivier

Posted 15-May-2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your score Olivier - We hope you enjoyed your stay.
4out of 5
by A verified traveller

Posted 11-May-2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your score Sophie - We hope you enjoyed your stay.
3out of 5
by A verified traveller

Posted 08-May-2016 on Hotels
The room smelled of cigarettes. The wifi was broken the first two nights which the staff was very apologetic about. It is advertised as a one bedroom but it was actually more of a loft. (No light or sound privacy). I complained about everything but the smell and was offered a 10 percent discount. The staff was very courteous but I would not stay there again in spite of the fabulous location.
Comment from Hotel Management
14-May-2016 by Gabor, Hotel Management
Really sorry to hear this. This issues will be investigated with the housekeeping supervisor as well as our internet provider. Thank you for your feedback.
5out of 5
by A verified traveller

Posted 24-Apr-2016 on Hotels
Comment from Hotel Management
14-May-2016 by Gabor, Hotel Management
Thank you for your rating
5out of 5
by Mark from Seattle

Vacation in London - A great Neighborhood !

Posted 22-Apr-2016 on Hotels
The location was excellent- it was close to the subway (Tube), close to little boutique shops, and it was in a very quiet neighborhood ( South Kensington, London ). The hotel staff were very helpful and our hotel room was large and clean.
Comment from Hotel Management
14-May-2016 by Gabor, Hotel Management
Dear Mark, Thank you for your comments. I'm glad to read that the location was convenient for your stay in London and that you enjoyed staying with us. Kind regards
3out of 5
by A verified traveller

Great location

Posted 10-Apr-2016
Free coffee in lobby great savings, towels to thin and small, pillows foam and not very good asked for more.
Comment from Hotel Management
22-Apr-2016 by Wing Yin, Hotel Management
Thank you for your feedback. I have noted your observations and recommendations for improvements to the internet services and to the quality of the towels and bed linen. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented. Kind Regards
5out of 5
by A verified traveller from Valencia

Apartamentos muy nuevos en una excelente zona

Posted 05-Apr-2016
Pros: Comodidad. Zona en la que está.
Cons: Limpiar cada 3-4 días en lugar de cada semana.
Location: Zona de museos, muy bonita para pasear, muy cerca de Hyde Park y High Street Kensington (zona comercial)
El apartamento en el que estuve era muy cómodo si quieres cocinar y ahorrar en restaurantes. Además la cocina tenía todo lo que necesitaba y ellos te proveen gratis de bolsa de basura, estropajo y lavavajillas, además de lo habitual en un hotel de categoría alta. Lo único que no limpian la habitación si no pasas más de 1 semana, aunque siempre puedes encargar que lo hagan por 15 libras. También tienen una laundry para que uses lavadora y secadora, todo por 9 libras.
Comment from Hotel Management
21-Apr-2016 by Wing, Hotel Management
Estimado cliente, En primer lugar nos gustaría agradecerle por haber dedicado su tiempo en dejarnos un comentario. Nos alegra saber que el apartamento fue de su agrado, y que disfruto de su estadía con nosotros. Sus comentarios nos ayudan para mejorar a día a día en nuestro servicio. Esperamos tener la oportunidad de volver a alojarle con nosotros en el futuro. Un cordial saludo