Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Canada

Great except for the stairs

Posted 24-Sep-2016
Pros: Location
Cons: More accurate description of one bedroom suites so aware may be unsuitable for older guests.
Location: Great restaurants, gourmet food, Albert Hall easy walking distance
Super location, near to lots of small shops restaurants. Only problem is nowhere in any of the descriptions did it indicate that all but one of the one bedroom suites in the building were on two levels with bed and bath up an extremely steep set of stairs. Loft type design also open to living room so sound carried easily.
3out of 5
by A verified traveller

Could Be Cleaner

Posted 23-Sep-2016
Pros: The beds were very comfortable.
Cons: Cleanliness and attention to detail.
Location: The location is good. The tube is a short walk away as is the Natural Science Museum and the V and A.
The hotel had a great location and the beds were very comfortable. The room didn't feel entirely clean. For example, the bannister appeared dirty and there were loose hairs and some dirt on the floor. The first night I also took a wrong turn and passed through a stairwell with a window ledge covered in bugs and dust. We are returning to London in a few days and opted to try a different hotel. Not bad, but could use improvement.
4out of 5
by A verified traveller from New York NY

Excellent location; beware of two stories

Posted 05-Sep-2016
We were a group of two grandparents, two parents, and four children aged 7 - 12. The accommodations worked out very well, and the neighborhood was excellent. We had not realized that each of the two apartments was a duplex, with a stairway that had to be used if the folks downstairs needed to use the bathroom. It worked out well for us, but anyone having difficulty climbing stairs should be warned. We were advised by staff that the hotel website made this clear, but we had not recalled it from when we made the reservation.
Comment from Hotel Management
08-Sep-2016 by Wing Yin Choi, Hotel Management
Dear Henry, Thank you for submitting your feedback, I am delighted to hear that you had a pleasant stay. For future reference, on our website it states in the 'Apartment features' that the 1-Bedroom apartment are a Duplex (with stairs). Many thanks again. Kind Regards, Wing
5out of 5
by A verified traveller from Shropshire

Quiet comfort

Posted 01-Aug-2016
Pros: Everything had been thought of down to tea towels in the kitchen.
Cons: N/a
Location: Great location, especially for RAH, which is excellent for late night proms. Also good for tube to anywhere, Knightsbridge and museums
A great place to stay, with everything you need. Extremely quiet, considering on a busy road. The kitchen is well equipped, everywhere immaculately clean.
Comment from Hotel Management
04-Aug-2016 by Wing Yin Choi, Hotel Management
Dear SmiNel, Thank you for your kind comments - We hope to see you again soon
5out of 5
by Casey from Newport, RI

South Kensington's Sweet Apartment Stay

Posted 28-Jun-2016 on Hotels
We were on our way to Cornwall and wanted a brief stop in London.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your score Casey - We hope you enjoyed your stay.
4out of 5
by A verified traveller

Posted 21-Jun-2016
Pros: Roomy studio apartment, with very comfortable bed, lots of closet space, useful kitchen facilities and nice, modern bathroom.
Cons: Bathroom could benefit from better lighting, but this is a small complaint, compared to all of the many pluses this property provides.
Location: Great location, just. Invites to a subway stop, with lots of food shores and restaurants within 1-2 blocks.
We really enjoyed our stay at this property. The location is fabulous, within easy walking distance of several museums and Kensington Gardens.
Comment from Hotel Management
24-Jun-2016 by Wing, Hotel Management
Thank you for your kind review, we will look into your suggestions and feedback to our teams!
4out of 5
by Mary from Miami

Great location

Posted 15-Jun-2016 on Hotels
This was a great location to explore London! Our room was split into two stories with a little private staircase which was perfect for the family to spread out. It was also really quiet.
Comment from Hotel Management
18-Jun-2016 by Gabor, Hotel Management
Dear Mary, Thank you very much for your feedback. Kind regards,
4out of 5
by A verified traveller from Australia

Comfortable, well maintained and run hotel

Posted 31-May-2016
Very well mangaged and comfortable hotel in a great location. Reasonably priced for London, where tourists are usually ripped off.
Comment from Hotel Management
10-Jun-2016 by Alfredo , Hotel Management
Hi Ed, Thank you very much for your kind comments. I'm glad you had a pleasant stay with us here in London. Kind regards,
4out of 5
by Olivier

Posted 15-May-2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your score Olivier - We hope you enjoyed your stay.
4out of 5
by A verified traveller

Posted 11-May-2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your score Sophie - We hope you enjoyed your stay.