Ratings based on 457 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 21-Jun-2016
Pros: Roomy studio apartment, with very comfortable bed, lots of closet space, useful kitchen facilities and nice, modern bathroom.
Cons: Bathroom could benefit from better lighting, but this is a small complaint, compared to all of the many pluses this property provides.
Location: Great location, just. Invites to a subway stop, with lots of food shores and restaurants within 1-2 blocks.
We really enjoyed our stay at this property. The location is fabulous, within easy walking distance of several museums and Kensington Gardens.
Comment from Hotel Management
24-Jun-2016 by Wing, Hotel Management
Thank you for your kind review, we will look into your suggestions and feedback to our teams!
4out of 5
by A verified traveller from Australia

Comfortable, well maintained and run hotel

Posted 31-May-2016
Very well mangaged and comfortable hotel in a great location. Reasonably priced for London, where tourists are usually ripped off.
Comment from Hotel Management
10-Jun-2016 by Alfredo , Hotel Management
Hi Ed, Thank you very much for your kind comments. I'm glad you had a pleasant stay with us here in London. Kind regards,
5out of 5
by A verified traveller

Posted 24-Apr-2016 on Hotels
Comment from Hotel Management
14-May-2016 by Gabor, Hotel Management
Thank you for your rating
5out of 5
by Mark from Seattle

Vacation in London - A great Neighborhood !

Posted 22-Apr-2016 on Hotels
The location was excellent- it was close to the subway (Tube), close to little boutique shops, and it was in a very quiet neighborhood ( South Kensington, London ). The hotel staff were very helpful and our hotel room was large and clean.
Comment from Hotel Management
14-May-2016 by Gabor, Hotel Management
Dear Mark, Thank you for your comments. I'm glad to read that the location was convenient for your stay in London and that you enjoyed staying with us. Kind regards
3out of 5
by A verified traveller

Great location

Posted 10-Apr-2016
Free coffee in lobby great savings, towels to thin and small, pillows foam and not very good asked for more.
Comment from Hotel Management
22-Apr-2016 by Wing Yin, Hotel Management
Thank you for your feedback. I have noted your observations and recommendations for improvements to the internet services and to the quality of the towels and bed linen. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented. Kind Regards
5out of 5
by A verified traveller from Valencia

Apartamentos muy nuevos en una excelente zona

Posted 05-Apr-2016
Pros: Comodidad. Zona en la que está.
Cons: Limpiar cada 3-4 días en lugar de cada semana.
Location: Zona de museos, muy bonita para pasear, muy cerca de Hyde Park y High Street Kensington (zona comercial)
El apartamento en el que estuve era muy cómodo si quieres cocinar y ahorrar en restaurantes. Además la cocina tenía todo lo que necesitaba y ellos te proveen gratis de bolsa de basura, estropajo y lavavajillas, además de lo habitual en un hotel de categoría alta. Lo único que no limpian la habitación si no pasas más de 1 semana, aunque siempre puedes encargar que lo hagan por 15 libras. También tienen una laundry para que uses lavadora y secadora, todo por 9 libras.
Comment from Hotel Management
21-Apr-2016 by Wing, Hotel Management
Estimado cliente, En primer lugar nos gustaría agradecerle por haber dedicado su tiempo en dejarnos un comentario. Nos alegra saber que el apartamento fue de su agrado, y que disfruto de su estadía con nosotros. Sus comentarios nos ayudan para mejorar a día a día en nuestro servicio. Esperamos tener la oportunidad de volver a alojarle con nosotros en el futuro. Un cordial saludo
5out of 5
by A verified traveller

家族連れには最高

Posted 31-Mar-2016 on Hotels
自然史博物館のすぐ側でもあるし、ハイドパークの側でもあり、立地は文句ない。通りをはさみ、各種のテイクアウト(take away)食品を売る廉価な店も多数あり、食べるのにも事欠かない。洗濯機・乾燥機の利用も可能(9ポンド)で、家族連れの滞在には最高。
Comment from Hotel Management
14-May-2016 by Gabor, Hotel Management
ご意見ありがとうございます
4out of 5
by Tommi H.

Sijainti oli loistava.

Posted 29-Mar-2016 on Ebookers
Hotelli oli siisti ja huoneet mukavan kokoiset. Metroasema oli lähellä ja oli helppo asettua hotelliin.
4out of 5
by Amund Klem from Bergen, Norway

Posted 29-Mar-2016 on Hotels
We were mot happy with the first room, but was moved as spon as we tord the reception. They were friendly and efficient. The hotel is located very close to Kensington gardens, the museums and Gloucester Road station. There is also coffeemachine and filteret water available in the lobby at all times. We were very happy with our stay.
Comment from Hotel Management
18-Jun-2016 by Gabor, Hotel Management
Thank you for your positive review. I am extremely pleased that we met your needs and you enjoyed your stay with us. We hope to welcome you back soon! Kind Regards, Wing Yin Choi Assistant Residence Manager
5out of 5
by A verified traveller

Clean quiet family hotel. Cleaning every 6 days.

Posted 26-Mar-2016
All in all a rather pleasant experience . But you need to pay extra for everything cleaning, towels, etc .Towels are thin and hard.
Comment from Hotel Management
29-Mar-2016 by Alfredo, Hotel Management
Thank you for your feedback. We take all of them into consideration and as a result we are currently reviewing to change our towels. Hope to welcome you again soon. Kind regards, Alfredo