Ratings based on 432 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by Barbara

Good but pricey

Posted 08-Nov-2015 on Hotels
A good level of accommodation, it is nice to have a kitchen. The heating did not work so I was rather cold overnight. I did not like the neighbourhood, but that's just a personal preference. Beware that the price you pay when you book does not include VAT so you have to add 21% which makes it rather expensive.
Comment from Hotel Management
16-Nov-2015 by Gabor, Hotel Management
Dear Barbara, Thank you for your comments, really sorry to hear about the heating not working properly, I hope you reported it. Normally when you book through a website the total including 20% VAT is shown with the daily rate, I will investigate further. Kind regards
4 out of 5
Recommended
for Getaway With Friends
by Mia from Copenhagen

Perfect stay, good location, nice rooms

Posted 06-Nov-2015 on Hotels
Our stay at Citadines was very comfortable. The room was perfect including bathroom facilities with bathtub. The kitchenette was also very nice and made our stay even more comfortable since there is a fridge and basic kitchen utensils. Overall, the personnel at the reception were very helpful and serviceminded, and I even borrowed an adapter free of charge which was also very nice. The female receptionists were deifinitely the most smiling. Upon our arrival there was a male receptionist who was not too fond of giving a smile to the guests (I.e. My friend and I). That was a minor detail but still a little more warm welcome would not hurt;) There was a coffee machine with to go cups available at the reception. A nice little detail and service to the guests. Location was ideal for us, since we had a very short stay in Kensington and the gallery we wanted to visit plus the harrods department store was within walking distance. That includes the tube station for instance Gloucester road, which was also within walking distance. Coming from heathrow airport this was an ideal location because the tube/Piccadilly line goes straight to Gloucester road, so we did not have to change trains. The train ride was about 3 pounds using an oyster travel card, which we purchased at heathrow airport.
Comment from Hotel Management
16-Nov-2015 by Gabor, Hotel Management
Dear Mia, Thank you for your kind comments. I'm delighted that you enjoyed our property and the surroundings. This type of comments encourages us to keep working hard to make your stay like home away from home. Kind regards,
4 out of 5
Recommended
for Couples
by ILZE from My Eliza , Australia

Location, location, location

Posted 05-Nov-2015 on Hotels
Fabulous location, so close to tube, restaurants and museums. Studio apartment allows a little extra room so that you're not tripping over suitcases. Convenience of being able to heat up food a bonus. Wouldn't recommend trying to cook a meal, but having a kettle, toaster and microwave was great.
Comment from Hotel Management
15-Nov-2015 by Gabor, Hotel Management
Dear Ilze, Thank you for your comments. I'm glad you find our apartments suitable for your needs. Hope to welcome you again soon. Kind regards,
5 out of 5
Recommended
for Families
by Micaela from Säter

Jättebra hotell med nära till allt

Posted 20-Oct-2015 on Hotels
Väldigt fint och bra hotell, väl värt dom där extra kronorna. Ligger 5min promenad ifrån tunnelbanan och kommer ni ifrån Heathrow så går den blåa linjen direkt till Gloucester station, tar ca 40min, väldigt smidigt! 3st linjer går ifrån stationen så det är väldigt lätt att ta sig vidare. Finns många restauranger i området, vi åt varje dag på olika restauranger nära hotellet (den sämsta var den som ligger vägg i vägg med hotellet) Vill ni handla med er till hotellet är mitt tips Waitrose supermarket som ligger vägg i vägg med tunnelbanan, eller ta er ett kvarter bort till det stora Sainsburys. Jag har bara gott att säga om det här hotellet, rekommenderas starkt!
5 out of 5
Recommended
for Families
by Franceska from Malmö

Mycket bra boende

Posted 10-Oct-2015 on Hotels
Åkte till London för att gå på konsert i Royal Albert Hall. Perfekt läge nära till konsert restauranger och tunnelbana
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 05-Oct-2015 on Hotels
4 out of 5
Recommended
for Couples
by Jean from Crowborough

Very pleasant overnight stay!

Posted 03-Oct-2015 on Hotels
Very convenient location in all respects for us-proximity to Albert Hall and museums and a suitable restaurant. Also useful for proximity to bus stops as could use free bus passes for us, as older persons and it saves going up and down Underground!
Comment from Hotel Management
16-Nov-2015 by Gabor, Hotel Management
Dear Jean, Indeed our location is privileged to explore London. I'm glad you enjoyed your stay. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, close to underground and bus stops

Posted 11-Aug-2015
Pros: Expresso/Hot chocolate machine! Staff was great!
Cons: Washing machine and dryer, while convienent costs too much(5 and 4 pounds) and dryer took too long to dry (did not dry clothes with just one $4 token)
Location: Walking distance to Kensington, Hyde Park, Natural History Museum, Science Museum, Vic. and Albert.
Staff was exceptional. VERY helpful and accommodating!
Comment from Hotel Management
15-Nov-2015 by Alfredo, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Posted 13-Jul-2015
Pros: perfect location makes it easy to travel to EVERYTHING in london... felt very safe in this neighborhood... clean...
Cons: mattresses could be better quality, pull out couch not very comfortable, shower is small... shoulders hit shower curtain all the time. little pricey
Location: near subway, grocery, few pubs and restaurants, high end neighborhood, SAFE...
i would recommend this hotel. a bit pricey but in a great, centrally located community with high end homes. felt very safe the entire trip. there are few museums nearby but all the main attractions you will travel to on the subway. you are on the central/circle subway line which probably is the best in london. we had very few transfers over our 2 week stay. two level room, beds could be better. small but ok sized kitchen (didnt do much in it really). the shower was a bit small... my shoulders would rub up against the shower curtain which is annoying... they can fix this by adding one of those curved shower curtains. they had an outlet in the bathroom you can plug your american iphone into for charging without a converter... that was nice. two zone air conditioning also good. staff was very nice. i would recommend. i have a bad back and the beds did NOT help that... not of the best quality...
Comment from Hotel Management
15-Nov-2015 by Alfredo, Hotel Management
Dear Michael, Thank you very much for your comments. All feedbacks good or bad are taken into consideration for us to both keep the good work and improve. Hope to welcome you again soon in our property. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jul-2015
Soggiorno piacevole in questo apart - hotel situato nel più bel quartiere di Londra.