- Liked: Cleanliness, staff & service
- Disliked: Room comfort
Nice, friendly staff, but an uncomfortable stay
Want to start this review on a good note, as we found the staff to be most friendly and helpful and tried their best for us. However, we regret the booking we made since according to the hotels.com website, this hotel was supposed to offer us a room with a Queen sized bed. However, once we arrived, we discovered that this hotel does not have any rooms with this size of bed, and we ended up our first sleepless night in a room with a double (or full) sized bed. They later transferred us to a room with extra beds to help correct the problem, but still was not what we were expecting. For us, the beds were not very comfortable. We were however very pleased with the English Breakfast offered each morning of our stay, which was delicious and gave us lots of energy! The rooms are as described; most quite small, unless you are reserving a superior room, but even in these rooms, if you get a private bathroom, it is also very small inside. It was a cozy hotel and most conveniently located near St. Pancras International train station which was our main motivation for choosing this hotel.