Thank you for staying with us.

Dear Yasamin, Thank you for staying with us. Due to ongoing works exterior to our hotel this caused various disruptions, of which was further addressed to yourself and family on site and in response to your emails. Our lift, beyond the control and scope of the hotel, was isolated in accordance with our health and safety regulations. However we are pleased to confirm this was restored momentarily thereafter. Regrettably, maintenance could not access your room due to the nature of your do not disturb sign, of which your privacy was respected. We are pleased to confirm a change of room was provided to which these concerns were not faced further. Regardless, we are continuously working to improve and apologise for any inconvenience that may have been caused. We hope you enjoyed your time in London nonetheless.

Dear Hanna, We are saddened to hear of your dissatisfaction with our newly refurbished rooms. We take all feedback into account and where available are happy to provide a change of room, of which sadly this was subsequently denied. Our front desk went above and beyond in working to ensure your comfort and needs where met. Regrettably we apologise for any inconvenience that may have been caused however appreciate you taking the time to provide us with feedback. We hope to welcome you again in order to showcase these improvements.

Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and that our friendly team were able to go above and beyond for you. We very much hope to welcome you again in the near future.

Thank you for staying with us.

Dear Bernie, It was a pleasure to have you stay with us. We appreciate you taking the time to provide us with feedback and hope to welcome you again in the future.

Thank you for staying with us.

Thank you for staying with us. We are continuously working to improve and are actively working to restore service to our lift. Our front desk is 24/7 of which our front desk are happy to assist with any change of room, where available and/or concerns faced. Regardless, we apologise for any inconvenience caused and hope you enjoyed your time in London nonetheless.

Thank you for staying with us.

Thank you for staying with us.

Dear John, Thank you for staying with us. We hope to welcome you again in the near future.

Dear Lauren, We are so pleased to hear that you enjoyed your time at The Brunel. We understand space can be limited within central London, however are pleased to hear the kids found fun and enjoyment throughout. We are very grateful you took the time to leave us such kind feedback and hope to welcome you all again.

Dear Marion, Thank you for staying with us. We are pleased to hear you enjoyed your overall time at the Brunel. We are continuously working to improve and appreciate you taking the time to provide us with feedback. We hope to welcome you again in the near future.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and hope to welcome you again in the near future.

Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and very much hope to welcome you again.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and we hope to welcome you again.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and we hope to welcome you again.

Thank you for staying with us. We are pleased to hear out housekeeping team were attentive to your needs throughout your stay. We hope to welcome you again shortly.

Dear Mohamed, Thank you for staying with us. We are saddened to hear of your displease with The Brunel. Our friendly and knowledgeable team are readily on hand to assist with any questions and/or concerns faced. We apologise if this was not met throughout the duration of your stay. Where available, the hotel aims to provide a change of room if desired. Should you have any further information/insight or images regarding the concerns stated during your stay, we kindly urge you to contact the hotel directly. Of which we will actively look into this further. Regardless, we are continuously working to improve and apologise for any inconvenience faced. Thank you for taking the time to provide us with feedback. We hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and hope to welcome you again in the near future.

Dear Mohammad, Thank you for staying with us. Please accept our sincere apologies for the lift being out of service. We are actively working to restore this as soon as possible however pleased to hear you enjoyed your overall stay. Thank you for taking the time to provide us with feedback. We hope to welcome you again in the near future.

Dear Niana, Thank you for staying with us. We are saddened to hear your time at The Brunel was less than satisfactory. Your feedback has been actively looked into. The hotel does not advertise the use of AC within rooms as these are based solely on a subject to availability basis only. Upon initial complaint our front desk team had provided a change of room with AC to which this was declined. Our friendly team work hard to ensure the comfort and needs of all guests are met. We apologise that on this occasion, with 2 additional coolers provided, that your stay with us was not comfortable. Our front desk is also 24/7 to which any further concerns can be placed. Of which we aim to resolve accordingly. We are continuously working to improve and appreciate you taking the time to provide us with feedback. Regardless, we apologise for any inconvenience caused and hope you can allow us another chance in showcasing our improvements. We hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are continuously working to improve and pleased to hear you enjoyed your time at The Brunel. Thank you for taking the time to provide us with feedback. We hope to welcome you again in the near future.

Thank you for staying with us. All of our room sizings are available online prior to placing a reservation. Our front desk is also 24/7 of which our team are readily on hand to assist with any change of room where available. Regardless, we apologise for any inconvenience caused and hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are saddened to see you time at The Brunel was less than satisfactory. Our front desk is 24/7 to which our friendly team are readily on hand to assist with any inquiries and/or concerns faced. Regardless, we apologise for any inconvenience caused and hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We hope to welcome you again in the near future.

Dear Danielle, We are saddened to hear your time with us was less than satisfactory. We encourage you to contact us via email regarding any concerns, as we are continuously working to improve. We apologise for any inconvenience caused and hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and appreciate you taking the time to provide us with feedback. We are continuously working to improve and hope you enjoyed your time in London also.

Thank you for staying with us. We hope to welcome you again in the near future.

Thank you for staying with us. We are pleased to hear you enjoyed your stay at The Brunel. All of our room sizes are listed online prior to placing a reservation. Regardless we apologise for any inconvenience cause however appreciate you taking the time to provide us with feedback. We hope you enjoyed your time in London nonetheless and hope to welcome you again in the near future.

Thank you for staying with us. We are pleased to hear you enjoyed your stay at The Brunel and are actively looking into your feedback of which we appreciate you taking the time to provide. We hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and that our friendly team were able to go above and beyond. We are continuously working to improve and appreciate you taking the time to provide us with feedback. We hope to welcome you again shortly.

Thank you for staying with us.

Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and apolgise for our lift being out of service throughout the duration of your stay. We hope you enjoyed your time in London and appreciate you taking the time to provide us with feedback.

Thank you for staying with us. We are so pleased to hear that you had such a wonderful time at The Brunel. We pride ourselves in striving for excellence and are delighted to hear our wonderful team members were able to go above and beyond for you. We are grateful you took the time to provide us with feedback and very much look forward to welcoming you again.

Thank you for staying with us. We are so pleased to hear that you enjoyed your time at The Brunel. Our friendly team are always more than happy to assist with any questions and/or concerns. We are continously working to improve and appreciate you taking the time to provide us with feedback. We hope to welcome you again.

Thank you for staying with us. We are saddened to hear your time at The Brunel was less than enjoyable. Our room sizings are listed online prior to placing a reservation and we are actively working to have our lift serviced. Our friendly team are availble 24 hours and are happy to assist with any luggage/inquires you may have. We appreciate you taking the time to provide us with feedback and hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are pleased to see you enjoyed your time at The Brunel and appreciate you taking the time to provide us a score rating. We hope to welcome you again.

Thank you for staying with us. As we continuously work to improve we would have liked further insight to your time at The Brunel however we greatly appreciate you taking the time to provide us with such a high rating. We hope to welcome you again.

Thank you for staying with us. We are pleased to see you enjoyed your time at The Brunel and appreciate you leaving such a high score for us. We are continuously working to improve and hope to welcome you again!

Thank you for staying with us. We are continuously working to improve and appreciate you taking the time to provide us with feedback. Within our continental breakfast we provide turkey ham and cheese alongside freshly baked pastries/cereals, hot cooked options and more. We apologize for any confusion however our staff are all readily available to answer any questions if needed. We hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We appreciate you taking the time to provide us with feedback and are taking into account all you have stated. We apologise our dining room is not of a larger size however tables do become available frequently within the serving times. During peak hours we understand there can be a wait time however our friendly staff are always more than happy to inform you once a table is available. Our continental breakfast also offers a wide selection of choices regarding hot and cold options as well cereals, freshly baked pastries, juices, yoghurts and more. We apologise if these options were not to your liking. We also apologise for any and all miscommunication regarding moving rooms as you were allocated a suite room for the entirety of your time with us. We are however pleased to hear that our staff were able to go above and beyond in meeting your requests as well any/all maintenance concerns fixed immediately. Again we appreciate your feedback and hope you had a pleasant time in London nonetheless.

Thank you for staying with us. We are continuously working to improve and appreciate you taking the time to provide us with feedback. We hope you enjoyed your time in London nonetheless.

Thank you for staying with us. We are saddened to hear about your recent time at Brunel and have passed on all details to our relevant housekeeping and maintenance managers. We are continuously working to improve and apologise for any/all inconvenience caused however appreciate you taking the time to provide us with feedback.

Thank you for staying with us. It was such a pleasure. We are pleased to hear our staff were so helpful in accommodating and taking care of any concerns. We hope you enjoyed your time in London and appreciate you taking the time to provide us with feedback. We look forward to welcoming you again soon. Safe Travels!

Thank you for staying with us. We are saddened to hear your time with us was less than satisfactory however hope you enjoyed your time in London nonetheless. We are continuously working to improve and apologise for any inconvenience caused however appreciate you taking the time to provide us with feedback.