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Reviews of Kingston Lodge Hotel

4 out of 5
Kingston Lodge Hotel
94 Kingston Hill, Kingston Upon Thames, England

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 454 reviews" "
Rating 8 - Good. 201 out of 454 reviews" "
Rating 6 - Okay. 75 out of 454 reviews" "
Rating 4 - Poor. 40 out of 454 reviews" "
Rating 2 - Terrible. 16 out of 454 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.
Stayed 1 night in Jan 2022

2/10 Terrible

elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Plenty of free parking & quiet location.
Stayed 4 nights in Nov 2020

4/10 Poor

MIchael

Liked: Room comfort
Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star
Stayed 2 nights in Sep 2020

6/10 Okay

John, London

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating. The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance
Stayed 2 nights in Mar 2020

2/10 Terrible

Pamela

Travelled with group
Disliked: Property conditions & facilities, room comfort
Keep away from this hotel
Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone. Sorry!
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Bryan

Business traveller
Disliked: Property conditions & facilities
Park in their Carpark at your own risk!
Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service
The property was just okay and very dated and in need of a facelift
Stayed 1 night in Feb 2020

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Constance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost and homely
From moment I arrive was treated as a valuable customer. Would not bypass this hotel when in area. Nothing is to much trouble. Will be back soon.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.
Stayed 1 night in Jan 2020

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, nice staff
Stayed 2 nights in Jan 2020

8/10 Good

Jeanie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Check-in issues
Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....
Stayed 1 night in Jan 2020

10/10 Excellent

Constance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and homely
Staff polite and accommodating. Was woken up by noisy lad next door at 1.30, rang reception and it was dealt with at once. Cooked breakfast could have been warmer but I was one of the last to come down, so to be expected. Staying her again in 2 weeks. A nice safe place for a woman on her own.
Stayed 1 night in Jan 2020

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

David

Travelled with group
Disliked: Staff & service, property conditions & facilities
Kingston never stay there
This Hotel is like a poor old woman keeping up appearances staff friendly everywhere dusty drapes windows uncleaned at breakfast management has told staff to make themselves scarce I even had my breakfast table cleared before i had begun to eat. The owners are obviously focused on income only and they themselves instruct their staff and management to give zero help.to their guests as they themselves have total disrespect for those that stay. The building is great the owners are greedy money focused idiots.
Stayed 1 night in Jan 2020

8/10 Good

Thelma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Shlomo

Travelled with family
Disliked: Staff & service, room comfort
Nothing about this place is 4 star!
Two words - fawlty towers! We book two rooms and confirmed in advance that they would be interconnecting but arrived to find they were not. No apology. We requested a cot and were given one folded and had to put it up ourselves. Were not given a sheet for it. Rooms were cold with no proper heating system. Eventually the gave us a free drink. Place is very old and the pictures on the website make it look like a different place!
Stayed 1 night in Dec 2019

2/10 Terrible

Pranav

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019

6/10 Okay

billy

Travelled with family
Liked: Staff & service, room comfort
Mr Black
Keep up the good work and don’t drop your standards....congrats
Stayed 1 night in Dec 2019

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
A very quick stop over when visiting family. Didn’t eat there is spend much time there, but pleasant enough.
Stayed 1 night in Dec 2019

2/10 Terrible

A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for visiting town centre, hospital & Richmond Park is excellent. Star of the show though is the staff. They were so friendly & helpful. Rooms are comfortable with 2 easy chairs, tea making facilities. My room needed light bulb replacing and there was only a lamp on one side of bed.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
When we arrived we were told that there was a Xmas party later that evening but because we were at the back we wouldn’t hear any noise unfortunately we did & when we finally got to sleep we were woken at 1am by people fighting outside our room
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for my needs, staff very pleasant. Excellent choice of beverages in the bar, was lovely to see an open fire on arrival.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent in all, clean, comfortable and helpful staff
Stayed 1 night in Dec 2019

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID all bedrooms beginning with the number 1
It appears that rooms in the basement do not have heating (not broken, they just don"t have it)!!!! Really love being freezing cold in the middle of winter in a so called 4 star hotel (which it most definitely isn't - 2 star scraping 3 star perhaps). They did put a very small fan heater in the room but you can't leave it on when you go out (don"t want to risk a fire )or when you go to bec (too noisy to sleep). Nothing on their website saying no heating and not even informed on check in. Dreadful service - asked for blankets and / or an additional duvet too but never given any. Note - the duvet on the bex was a very thin foam one which didn't keep you warm at all. I asked to soeak to the duty manager an hour after check in before going out but was told they were busy in a function. I was told they would be available from 8am the following morning. I asked to see them at check out ((10.15am) and was told he wasn't up yet. I said thar i want to see him as i don't believe the room and lack of sleep warrants the price I paid. Reception called him, was told he would be down shortly. After waiting 20 mins, he still hadn"t appeared. I gave up in the end as had somewhere to be. Will never return there or recommend to anyone
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly enviroment and staff. Made me and my family feel very welcome.
Stayed 7 nights in Nov 2019

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
A lot of the property had been refurbished however the dining/breakfast area had wallpaper peeling off the walls and a carpet stained in many areas. However the decor throughout the rest of the property was to a high standard. Don't go for breakfast at 7am, it is packed out and there are no free tables. Maybe if they offered breakfast from 6:30am it would be more staggered and less busy. Having said that the little lady with brown hair who helped serve breakfast was very polite and pleasant. The building is quite old so the walls between bedrooms aren't very sound proof. You can clearly hear voices from the next room, even with their telephone conversations. One night I hardly got any sleep at all because all I could hear was the snoring and clearing of throat sounds from the person in the room next door. The car park is free for hotel guests which is great. However the car park is not very big and for a quite a few nights I struggled to get a parking spot. The hotel is located up Kingston Hill so maybe a 25 minute pleasant walk into the town.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was understaffed and poor on our second morning, 15th Nov. They ran out of orange juice,bread, butter and plates. There were no croissants, yogurts or Danish pastries The hot food was dry and cold, Also, there doesn't seem to be any mention on the website that it is not accessible to people with poor mobility.
Stayed 2 nights in Nov 2019

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in this time ws excellent ,nice and big,no broken taps. The staff were helpful and friendly .
Stayed 2 nights in Oct 2019

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, very good service.
Stayed 4 nights in Oct 2019

4/10 Poor

Simon

Business traveller
Disliked: Property conditions & facilities, room comfort
Disappointing Stay
Parking spaces are really quite small; thats more to do with the size of todays cars but none the less, it's almost impossible to park and get in and out... Room was rustically clean, corridors around the hotel serve as a haven to wildlife; just look in any corner. Room cool but not cold; heating controls looked somewhat of a time travel experience so didn't bother. Room had a connecting door to the adjacent room; when they returned from the bar at 10.30 I felt like I was invited in. Lack of noise insulation or loud people... maybe both. Security concerns as fire escape doors seemed to be always propped wide open. Water pressure too low; difficult to shower as water is slow to escape leaving you with soap where it shouldn't be. TV wouldn't work. Initially thought it might be the remote's batteries but the button on the TV didn't work either. WiFi I found to be very slow for my needs, only 1MB download which prevented me from working; I had to use my phone as a hotspot - being in Kingston I did expect better. Food I feel is pricey here, particularly based on the quality when it arrives. I thought service was rather slow, I was given wrong food initially which was meant for another table; quickly rectified. Breakfast is 6.30 onwards, which would have been OK if they were actually ready. At 6.30 there were glasses and cups but nothing else. I left having had no breakfast and grabbed some coffee and food at Starbucks instead
Stayed 2 nights in Oct 2019

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing experience
Room not hoovered ,dog hairs over the carpet.Light shades all very tatty.Central light with one blown bulb.Standard lamp lampshade also in shreds. Bathroom...under soap dish black and mouldy.Edge of floors in bathroom and bedroom very dirty.Desperately in need of a refurb. Reception staff delightful ...all reported to them.Told Hotel Manager would call us but no call yet..
Stayed 1 night in Oct 2019

8/10 Good

Belle, Alexandria VA

Liked: Cleanliness, staff & service, property conditions & facilities
Cute little inn but a confusing layout with lots of steps to get to rooms. I was assigned a first floor room with a sliding glass door opening onto a cozy nicely landscaped courtyard. Hotel hosted weddings while I was there including one with a DJ playing late into the night. Earplugs recommended. Breakfast buffet was OK. Staff was very pleasant.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room was cold, needs heating this time of year.food in restreraunt was on expensive side.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Dated accommodation. Place seems a little disjointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total commitment of all the staff, Lovely room and food ...
Stayed 1 night in Sep 2019