- Liked: Cleanliness, property conditions & facilities, room comfort
Lack of Instructions Causes Unnecessary Headaches
The apartments are large and well-appointed (with a few exceptions) and ideally located (literally across the street from the Farringdon subway and rail stations). The problem--one that can be easily overcome--is with their servicing. There are few instructions anywhere providing procedures for doing things (they give you the number for the 24-hour help, but there are no local phones in the apartment). For example, a circuit breaker went out during my stay and I had to call the main office and wait for them to send someone out simply to flip a switch located inside the apartment. Rather than provide simple instructions for me to do it myself, my dinner plans were delayed at least an hour to wait for a maintenance person to arrive). There are no instructions for how to operate the AC/heater unit (It took two nights trying to sleep in a freezing apartment until I figured out--through trial and error--how to work the heater). There are no instructions for the kitchen appliances, or how to buzz a visitor into the building, or where to take the trash. A short form, with simple and concise instructions (like what you would see in most hotels) would improve the experience immensely.