Standard Studio, Ensuite (Twin Upper Floor) | Interior
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Reviews of Amber Residence Hotel

2.5 out of 5
Amber Residence Hotel
42-44 Gloucester Place, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 167 reviews" "
Rating 8 - Good. 68 out of 167 reviews" "
Rating 6 - Okay. 43 out of 167 reviews" "
Rating 4 - Poor. 20 out of 167 reviews" "
Rating 2 - Terrible. 13 out of 167 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Fair for the price
Room was clean and had all the amenities as described. Good neighborhood. Price was ok for what it was. I was down in the basement that smelt like mold when I got there. As I was sleeping in the middle of the night the water from the neighbor showering above started leaking down onto my bed. There was already pre existing signs around the light fixture that this wasn’t the first time it had happened and probably accounts for the mold smell. The front desk was quick to come and investigate. They were apologetic and changed out my comforter with a new one but really I didn’t want to be in that moldy room anymore. Stuff happens I guess so I don’t particularly fault them except I’m sure it wasn’t the first time that water had leaked.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly check-in and out. Nothing flash on the inside but does the job.
Stayed 1 night in Sep 2023

2/10 Terrible

Mel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no ovenwe were supposed to be there a week!! There was no heating the tv didnt work!! They were charging £1.1k!!! Absolutely disgusting. Managed to leave and get a refund

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated and dirty - worse than the photos
Rooms look nothing like the photo. The room was old, unclean and generally disgusting. Exposed electric cables in the bathroom under the sink was worrying. Bed sheets and duvet covers had marks and stains. No heating, just an oil radiator that looked decades old. Carpet was covered in stains, skirting boards were yellow and full of dust and dirt. Hotel was generally unclean, unprofessional and unpresentable. We were forced to spend minimum time here. We also had to spend £50 parking elsewhere as the hotel does not offer parking, despite advertising that it does. Overall the worst hotel experience we’ve ever had
Stayed 2 nights in Dec 2022

6/10 Okay

Sandrina

Liked: Staff & service
Property is in a nice area but it also need some elbow grease in maintenance. I expected more for the price and description of the rooms. Needs remodelling and more insulation between the floors. You can hear people walking over at any time of the day and night. Does not have safe box, and if you ask for an iron or hair dryer they ask for a deposit. Well located but I won’t recommend the stay.

4/10 Poor

Kim

Disliked: Amenities, property conditions & facilities
The property was very old and outdated. I had to climb 61 stairsvto room each time because of no elevator.
Stayed 2 nights in Sep 2022

8/10 Good

YAE SONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022

8/10 Good

Claire

Stayed 1 night in Aug 2022

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some electrical sockets didn’t work and it was very noisy outside (nothing they can do about that obviously) but I was pleasantly surprised at how nice it was despite the cheap price
Stayed 1 night in Aug 2022

8/10 Good

Sandra

Stayed 3 nights in Jul 2022

8/10 Good

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean and neat to tube and buses to travel around
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The staffs are all very helpful and friendly. Great service and hospitality.
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Stayed 2 nights in Jun 2022

4/10 Poor

Kieran

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Payed £130 for the night. Outside hotel exterior is nice, however that ends as soon as you enter the premisise. Tired and dated, obvious that little work goes into the upkeep. Stayed in a lower-level room that smelt absolutley awful, the window was open upon arrival to obviously try and ventilate the smell. Stained carpets, marks on walls, evidence of damp on bathroom ceiling, musty water in iron made it stink, cupboard door was hanging off, blood spot on pillow, didnt use any of the kitchen facilites as place seemed unclean overall. While getting ready to leave, the reception called us twice at 10.25 and 10.27 to tell us to exit the room. Checkout 10.30, got to reception at 10.35 as interupted twice by pushy receptionist on phone. We came for a concert during the tube strike so took the hotel out of despiration, as everywhere else was booked up. Only spent 4/5 hours actually sleeping in the hotel. If you just need a bed for the night, you could risk it, but if you are staying for any longer than one night, i wouldnt go here. 1*
Stayed 1 night in Jun 2022

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for my needs. Loved that I could drop my bags off before check-in. Some street noise in the evening but not a showstopper for me. Would have no problem to book again.
Stayed 1 night in May 2022

6/10 Okay

Tamara

Travelled with group
Liked: Property conditions & facilities, room comfort
Basic, good location, okish value for money
Easy to check-in, room was spacious and beds very comfortable. Good location, close to city centre and tube stations. If you book with time there are better options in the area but it is a good last minute place to crash if you decide to take a last minute trip to London and planning for a night out.
Stayed 1 night in Apr 2022

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2021

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Internet Access
The staff was very friendly. However we had trouble with connecting with the internet so for our 3 day stay we had no wifi. So maybe other people won't have an issue for us 4 students not having internet access was a major disappointment.
Stayed 3 nights in Oct 2020

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Holiday during covid
Well situated good old fashioned Keys for gaining entry would stay here again
Stayed 5 nights in Sep 2020

6/10 Okay

Nigel

Business traveller
Self catering stay whilst working in London
Great location for this basement self catering room. Only heating was electric and room was in need of some refurbishment. Reception was good. Noisy at night as road was busy and no double glazing. Reasonably priced though.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Room was very cluttered too much stuff in such a small room. Bathroom and kitchen were freezing as only heating was a small plug in radiator where the beds were so nothing in the bathroom would have been impossible to shower or bath in such cold room. Beds were comfy enough but smelt sweaty like they hadn’t been washed especially the pillows but quilt too. Nice to have the little kitchen there if staying for a few days. Staff were brilliant tho very helpful and friendly especially when I couldn’t shut the window in my room. Needs a update I think and cleaning better but was ok for the one night we were staying.
Stayed 1 night in Jan 2020

6/10 Okay

Qasir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Andrea Kidd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Vince

Business traveller
Disliked: Property conditions & facilities
Room looked old a communal areas very poor. Much like a hostel from many years ago. Needs improvement
Stayed 1 night in Nov 2019

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service
Super communication prior to our visit, we were able to check in very
Stayed 1 night in Nov 2019

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find in London
Friendly welcome, especially as it was evening and unexpectedly . Lovely spacious room, spotlessly clean, well equipped and comfortable. Great location, would definitely recommend.
Stayed 1 night in Oct 2019

4/10 Poor

Meenal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very strange smell in the rooms. Windows rattle every time a bus/truck passes nearby.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Internet was very bad.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It’s ok
It was okay as we didn’t stay long in the room, it was just a place to spend one night as we were seeing a show. The facilities were basic and worn however they were clean. The tv didn’t work but we were given a free WiFi code. The caretaker was very helpful and polite so check in was very efficient. The hotel is very well located but parking is on the road and is £5 per hour but free after 6:30pm and free on Sunday. There is a NCCP car park nearby but that was £10 and hour but may be cheaper if you book in advanced.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was perfect for a one night stay and close enough to where we needed to be
Stayed 1 night in Oct 2019

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Adequate but room for improvement
The room I was in was on the lower ground floor. The room was adequate, had clean linen, reasonable bed, en suit bathroom and kitchenette. Quite disappointing was the window in the room that rattled constantly all night and being single glazed, as well as being below street level, made for a very noisy night. For 80 pounds a night, I'd highly recommend this being addressed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel had everything i needed and in a very good location. Staff were very nice.
Stayed 2 nights in Sep 2019

6/10 Okay

gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is great, and it was sparkly clean. However it is in a basement, down small and very old stairs, and one feels a bit like in a cellar. When the neighbour showers the noise is very loud. And above all, there is no internet service in the room: no connection gets through.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good central location, but with that comes a lot of noise.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the litte kitchen ideal for making breakfast and especially the fridge/freezer Room was yery hot even with window open. Traffic noise was a problem with window open
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location and good value for money for London. Pleasant and friendly staff who created a relaxed and caring atmosphere.
Stayed 1 night in Sep 2019

8/10 Good

Richard

Stayed 1 night in Sep 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

2/10 Terrible

mr.harjinder, Leicester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep away
This has got to be one of the worst trips we have ever experienced. We booked 2 rooms and found they were in 2 separate buildings. The carpets and curtains were filthy. The toilet in one of them.would not flush properly. When i told the caretaker he wasvery rude and we were told not to put the dirty bogroll down the toilet but into the bin next to it.never in this country have i ever been told not to lush toilet paper down the toilet. So after a dump next morning i didnt put toilet paper down into toilet but it still rose up and didnt go until after 4 flushes.thebathroom otself was so small as was the kitchen. There werr a few coffee sachets but no milk pots. The whole weekend was spoilt by this.
Stayed 1 night in Aug 2019

8/10 Good

Hans

Liked: Cleanliness, staff & service, room comfort
Good value for money
Overall, value for money... the staff was helpful, the room and beds were clean, the location was fine.
Stayed 9 nights in Jul 2019

8/10 Good

SUSAN

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Mariel

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very well located and a good place to stop at a competitive price we will come again
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
great room in the convenient location, really clear. The room is also very big
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Don’t recommend find another hotel, check in only guy for the hotel not nice at all. Good luck with him
Stayed 3 nights in Jul 2019