Ratings based on 430 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2017
It was really anazing hotel, its very clean, one step to oxford street, i highly recommend to stay in amba hotel marble arch, also the staff was very friendly and helpful
5out of 5
Recommended
for Everyone
by A verified traveller from Newton, MA

Great location

Posted 24-Feb-2017
The hotel was right on Oxford street, the morning wait staff was excellent (lounge). We enjoyed our stay and would book again!
Comment from Hotel Management
24-Feb-2017 by jh, Hotel Management
Dear RL Thank you for taking the time to share a review of your recent stay. I am so pleased that you enjoyed your visit and would book again . We appreciate your feedback and hope to welcome you back soon. Best wishes Jane
5out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel

Posted 22-Feb-2017
Enjoyed my stay at this hotel. Perfect location Clean, friendly hotel
Comment from Hotel Management
24-Feb-2017 by JH, Hotel Management
Dear Reviewer thank you for taking the time to share a review of your recent stay . I am so pleased that you felt the hotel was amazing. We appreciate your feedback and hope to welcome you back soon. Best wishes Jane
2out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Oxford Street

Posted 10-Feb-2017
Pros: Close to Oxford street and Hyde Park. Close to the metro station and plenty of buses station around. Basically you can go anywhere in London.
Cons: The elevator from the ground floor to the first floor is always busy and is used as service elevator.
Location: Oxford Street
My experience is a little bit of a mixed between comfort and disappointments. The Hotel location is great (it is near Oxford street and Hyde Park). The cleanness was great and the room service was up to 5 star level. What I did not like in the Hotel are the following: 1) To get to my room, I have to take the elevator from the ground floor to the first floor (there only two of them and they are used for the hotel services as well) and then I have to walk to the other elevators in the first floor to my floor (very incontinent). 2) First time I reached the hotel, the concierge section was busy and no one took my luggages so I had to leave them in the ground floor and go to the first floor where the reception is. Then after that, The receptionist told me who told you to leave your luggage down there as it was my mistake! Anyhow, in most of my trips in the US, if this happened to me, I would be sure that I will get some kind of compliment service, here not at all!. 3) This one has nothing to do witht hotel or the staff, it is about the other guests, the floor where our room was is a bit of noisy because of the other guests, so my advice to anybody else is to expect some noise and directly change the room location to somewhere more quite (they have plenty of rooms). 4) If I call the reception from the phone it is 50 50 chance they will reply! Sometime, I picked up the phone hopelessly! The thing I did not like is that they have never called me back!
Comment from Hotel Management
24-Feb-2017 by JH, Hotel Management
Dear Reviewer Thank you for taking the time to complete a review of your recent stay . I would like to apologise for the poor standard of customer service you received on arrival and for the poor response to service from reception which is certainly not the standard we aim to achieve. We appreciate your feedback which we take seriously and will act upon. Kind regards Jane
5out of 5
Recommended
for Everyone
by A verified traveller

Sentralt og fint hotell, god service

Posted 23-Jan-2017
Alt var bra ! Fine rom hyggelige ansatte, ligger nerme Oxford street
Comment from Hotel Management
23-Jan-2017 by JH, Hotel Management
Dear Reviewer Thank you for taking the time to share a review of your recent stay . I was so pleased to see that you enjoyed your visit and loved the service and facilities we provide. We appreciate your feedback and look forward to welcoming you back in the future . Best wishes Jane
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2017
Excellent location in the heart of Oxford street and near many attractions Very friendly hotel staff Free minibar
Comment from Hotel Management
23-Jan-2017 by JH, Hotel Management
Dear Reviewer Thank you for taking the time to share a review of your recent stay . I was so pleased to see that you enjoyed your visit and loved the service and facilities we offer . We appreciate your feedback and look forward to welcoming you back on a future occasion Best wishes Jane
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jan-2017
Hotel tres bien situé dans oxford street , chambre convenable et personnel sympathique .
Comment from Hotel Management
16-Jan-2017 by jh, Hotel Management
Dear Reviewer Thank you for taking the time to complete a review of your recent stay. I was so pleased to read that you enjoyed your visit and liked the service and facilities we offer. We appreciate your feedback and recommendation, and hope to welcome you back in the future. Best wishes Jane
5out of 5
Recommended
for Everyone
by A verified traveller from Gibraltar

Great Hotel

Posted 12-Dec-2016
Cannot recommend this hotel highly enough. Fantastic location and service.
Comment from Hotel Management
14-Dec-2016 by Sandra, Hotel Management
Dear Matt, thank you very much for your lovely comments. I am delighted that you enjoyed your stay. We are looking forward to welcoming you again. Kind Regards Sandra
3out of 5
by A verified traveller

Impersonnel

Posted 09-Dec-2016
Trop grand trop de monde Impression d'usine Sinon bon confort et prestations en dehors petit déjeuner très quelconque pour un hôtel 4 étoiles Pratique, très bien située
1out of 5
by A verified traveller

MISLEADING pictures for the Executive Floor Rooms

Posted 06-Dec-2016
What you see in the pictures for the Executive Floor may not be what you get. When I was trying to get a room larger than what they gave me at checkin they said "UP TO 377m2" but it is not what is posted for the Executive Twin Room. So they didn't want to do the change maybe because of availability but I chose this hotel based tin the space which was presented in Expedia...it was wrong.