Adequate Hotel in Great Location.
I had stayed at the Amba hotel in Charing Cross and really liked it. Both hotels do some things right - fast easy to access and free WiFi. Also a small, free minibar with sodas and a couple of beers.
But over the course of four days I moved to three rooms. The first room had a shower so small I very nearly could not turn around in it. The second room had a much better lay-out, but from the hall came an electronic beep - every sixty seconds, a bit like a smoke alarm on low battery - and audible in my room. I repeatedly complained and each time it was as if it was the first they'd heard of it. Of course staff were moving back and forth in the hallway, hearing it, and apparently doing nothing. Finally they moved me to a third room. As I left on the final morning, the beep was still there.
The elevators are too few, too small and too likely to be broken down to handle the size of the hotel. And room service produced a pizza that honest to God would have embarrassed a bus station cafe in Boise. The Nespresso machine was broken down.
I travel a fair amount, stay in maybe 20 or 30 hotels a year, and I'm tolerant of small flubs. But there is just not a great vibe to the place, it just didn't work on too many levels, quite the opposite of their smaller, sister location in Charing Cross which I quite liked.
Comment from Hotel Management
11-Apr-2017 by Adam, Hotel Management
Many thanks for your constructive review.
I am sorry to read that we were unable to get your bedroom right first time and you had issues with the Nespresso, elevators and pizza. I'll take up the specific issues with the relevant teams to ensure they do not inconvenience other guests in the future. I am pleased to read that you like our brand along with our sister hotel with the fast free WiFi and complimentary mini bar as well as our great location.
I can see you travel a lot and it would be great to welcome you back again in the future and enable you to experience the hotel as it should be - hassle free.