Ratings based on 675 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Canada

A haven from the bustle of the City

Posted 21-Aug-2016
We just spent almost two weeks at this hotel. I regularly travel for pleasure to the UK. This is hands down the best hotel for the money in in central London. I'm not sure where to start. The staff here really care. We turned up early after an overnight transatlantic flight and we're given a complimentary breakfast in the lounge, a room upgrade and an earlier check in. The fruit plate, chocolate and wine on the first night was a nice touch. The room was modern, spacious and QUIET. The minibar was indeed free and replenished twice a day. The nespresso and in room tablet were also welcomed. A great stay!
5out of 5
by A verified traveller from B

Best London Hotel

Posted 21-Aug-2016
This is probably the best hotel I have stayed in. Fantastic staff, rooms, location etc. I would highly recommend this hotel.
5out of 5
by A verified traveller from Toronto Ontarip

Great Location

Posted 19-Aug-2016
Walking distance to many attractions. Next to subway, Thames river.Hotel staff friendly and helpful
5out of 5
by A verified traveller from Huntington Beach, CA

Elegant and fine location

Posted 16-Aug-2016
Pros: The staff was helpful and friendly.
Cons: Everything was great, no problems.
Location: The location was near the subway, the river, and the theater district. We walked to a play and took the fine subway system to sites all over London.
We had a great experience at this hotel. The staff bent over backwards to make sure we had a wonderful stay. The room was spacious and clean with attention to details such as complementary minibar, a varied and ample breakfast, and thick towels. Our first room was a bit noisy and they quickly changed room and gave us a bottle of nice wine by way of apology.
5out of 5
by A verified traveller from Trinidad

Nice 4 star hotel

Posted 12-Aug-2016
Spent 3 nights here. Nicely located next to charing station. Very lovely hotel very friendly helpful staff. Surprised it was quiet despite being next to train station. Overall it is a great 4 star hotel with a wonderful location.
4out of 5
by A verified traveller from Århus, Danmark

Meget centralt i London

Posted 08-Aug-2016
Pros: Beliggenheden og det venlige personale
Location: Meget tæt på London Eye, Trafalga og Big Ben
Vi havde en rigtig fin oplevelse med et venligt og hjælpsomt personale.
5out of 5
by A verified traveller from Perth,Australia

Good hotel close to transport

Posted 07-Aug-2016
Pros: As above plus close to transport and convenience shopping. Seem to be in the hub of london but hotel very quiet and relaxing.
Cons: Bigger bed, a very minor improvement,everything else was excellent.
Location: Central london at its best, trafalgar square ,major art galleries just minutes away!
Comfy room but a little small, great shower. Room facilies excellent and cannot fault the breakfast and bar areas. Staff very friendly and courteous.
5out of 5
by A verified traveller

Posted 01-Aug-2016
Exceptional staff; concierge went out of their way to help out
4out of 5
by A verified traveller

Great location in London

Posted 01-Aug-2016
Pros: The location and the hotel staff.
Cons: Not sure. It checked all of our boxes.
Great location in the heart of everything London. Short walk to the underground with lots of good restaurants, bars, pubs, and parks.
5out of 5
by A verified traveller

Beautiful hotel

Posted 31-Jul-2016
Pros: Everything.
Cons: Only the breakfast menu in that I was unsure whether eggs Benedict was or wasn't in the breakfast price, but one of the pivot waitresses explained it.
Location: Brilliant location. Close to stations near to the river and Covent garden.
Single wonderful from start to finish. Arrived before check in time, but no issues. Just check if our room was free and booked us in. All staff very pleasant without being over bearing. And the decor was lovely. Great room with everything you could want.