Ratings based on 1,052 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Jordan

Central location

Posted 19-Oct-2017
Got the upgrade which was great. Ask for higher floor & the best rooms overlook the main street. Breakfast area was beautiful. Staff were super friendly. National Gallery just around the corner. Many main attractions within walking distance. Loved the hotel & will definitely come back
5 out of 5
Recommended
for Everyone
by A verified traveller

Absolutely spectacular!!!!

Posted 16-Oct-2017
Pros: Everything
Cons: Nothing
From the moment we walked into the lobby, we relaxed. All staff were super friendly and informative. Our room was spotless. The breakfast was amazing. Location cannot be beat. Definate winner!!!
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross, Hotel Management
Dear Guest, Thank you for your great review and I am happy to know our colleagues exceeded your expectations. We look forward to welcoming you back. Once again, thank you for your stay and have a great day ahead. Kind Regards Amba Hotel Charing Cross
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Great hotel, especially if you're new to London!

Posted 16-Oct-2017
Pros: Hotel staff and location
Cons: Better sound-proofing? But that seems unrealistic. In all practical matters, I wouldn't change a thing.
Location: All the things are right there within steps of the hotel. I especially recommend The Pig and the Goose as a delicious bar and restaurant to try.
I stayed here during my first trip to London and it was fantastic! The hotel itself is centrally located, and within walking distance to the Tube, Covent Garden, Westminster Abbey, museums, the West End, and more. This made it perfect for me, since these were all places that I wanted to visit. The hotel staff was kind and knowledgeable, happy to share their own recommendations for restaurants and sites, and willing to print out directions for me (which came in handy more than once!). Stephen, at the front desk, was especially friendly - he knew me by face and name, greeted me every time I returned to the hotel, and made sure I knew about all the amenities to take advantage of in the hotel. The gym was especially nice - it had both a couple of treadmills and weight equipment. The room was clean, comfortable, and spacious. The only drawback was the noise; being in the middle of the London, there was a lot of street noise (both traffic and people) especially on the weekend; but after the first night I just turned on the white noise machine app on my phone and slept like a baby. Highly recommend this place!
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross, Hotel Management
Good Morning MlMay, Thank you for your great review and I am happy to know our colleagues exceeded your expectations. Certainly, location is great for local attractions. We look forward to welcoming you back. Once again, thank you for your stay and have a great day ahead. Kind Regards Amba Hotel Charing Cross
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Great location & awesome staff!

Posted 14-Oct-2017
Cons: The room was cleaned to a satisfactory degree each day, but seemed like vacuuming was not done everyday which we would have liked to see.
We couldn't have asked for a more convenient location. Being first-time visitors to London, we planned to see the usual touristy attractions and we were able to walk to most destinations in less than 20 minutes. There were plenty of great restaurants and eateries close by and various forms of public transit were available literally just outside the hotel. Even though the hotel is situated in a busy area, our room in the Buckingham Wing was very quiet and comfortable. The staff at the hotel was always very friendly and helpful, greeting us with a smile everyday. In particular, we want to give extra credit to Justin, who checked us in. In addition to providing excellent service throughout our stay, he sent us a surprise within an hour of check-in. We had off-handedly mentioned to Justin we were celebrating our wedding anniversary, and much to our surprise and delight, he had ordered a lovely celebration care package which included fresh fruit, truffles and 2 complimentary glasses of champagne from the lounge. Most thoughtful of all, he took the time to include a hand-written note which we very much appreciated. He made us feel welcomed and valued as clients, and certainly added to the memorable moments we had in London. Thanks Justin!! We would highly recommend Amba Hotel Charing Cross, and we look forward to a return visit!
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross, Hotel Management
Dear Peggy, Thank you for sharing your kind words and wonderful review on your recent Amba Hotel Charing Cross experience. It is a pleasure to read your kind words on our welcoming and attentive team and that you found the rooms well appointed. Kind regards, Conor
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Staff deserve 6 stars

Posted 11-Oct-2017
There are many things to like about this hotel. 1. The location is brilliant - right in the middle of the city but yet so well sound proofed. I walked so many places - and only 2 minutes to Embankment tube station. 2. Room was great - a little generic in decor (missing a cool artwork or two). Top tip - if you book a Standard room - ask for one with a bath at check-in. Turns out those are actually Deluxe rooms that have had a name change - so more spacious than normal. 3. But the most important thing this trip for me was the staff. Every single staff member would smile and say hello as you passed (nice if a little disconcerting at times). I had an issue on my third night with people being noisy above me - I finally called Reception - and the noise stopped. The next day I received an apology card and complimentary fruit (tip - chocolate is better lol - esp. the organic stuff that comes in the FREE mini bar). I was also offered a different room - but discovered that mine (see above) - was better. Throughout the staff were so nice and friendly. I noticed a few minor issues with the room - e.g. the towel rail was coming loose. I used the complimentary I-Pad in the room on the last evening to send them a message about these (so they could be fixed before the next guest moved in). Then I went out for dinner and when I came back many of the problems had been fixed! Thank you for making my stay so memorable.
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross , Hotel Management
Wow!! Thank you Dawn for sharing such a wonderful review of your Amba Hotel Charing Cross experience! I am absolutely thrilled that you mention the Team! They really do try and create a 'home away from home' for all of our guests, and I am delighted that they have delivered! I do hope to welcome you back to Amba Hotel Charing Cross soon again. Best regards, Amba Hotel Charing Cross Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Oct-2017
Central to everything. Staff was really attentive.
5 out of 5
Recommended
for Everyone
by A verified traveller from El Cerrito, California

Perfect location for theaters & sightseeing

Posted 08-Oct-2017
We had the executive twin room on the third floor , very clean , very quiet & very comfortable beds ! Very helpful staff especially Conor & Leo who help us book some tours . We stayed 6 nights . Great buffet breakfast . Perfect location for theaters & sightseeing .
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross, Hotel Management
Thank you for sharing your 5 star review of your recent stay with us at Amba Hotel Charing Cross. I am delighted that you highlight our fantastic location. Amba Hotel Charing Cross Team.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 06-Oct-2017
Comfortable and nice accommodations close to Trafalgar Square, musicals, and other tourist attractions plus tasty dining nearby.
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross, Hotel Management
Dear Guest, Thank you for sharing your 5 star review of your recent stay with us at Amba Hotel Charing Cross. I am delighted that you highlight our fantastic location. We hope to see you soon! Amba Hotel Charing Cross Team
3 out of 5
by A verified traveller from Fort Lauderdale

creaky old floors. no sound proofing...

Posted 06-Oct-2017
Pros: location
Cons: For the price they are asking they should include breakfast..the free minibar needs more ingredients
Location: great location near the wharf and the jubilee bridge. Very close to everything..
the rooms are decent size but the appointments of the room seem rather inexpensive. There were stains on the mattress. They do not offer a proper blanket...Just a heavy comforter
5 out of 5
Recommended
for Everyone
by A verified traveller from Grham, NC

All around great hotel

Posted 03-Oct-2017
Pros: Location, knowledgeable and friendly staff, club lounge, spacious room
Cons: As is common with many city hotels, you should expect some street noise. That would be the only area for improvement.
Location: Convenient to underground trains and many tourist sites/activities.
I booked an executive level room with club lounge access and it was great. The room was spacious (even by US standards) with a very comfortable bed and pillows. The bathroom was nice with a separate tub and shower. We did have an issue with water leaking around the shower door with our first use but the hotel immediately addressed it by replacing the seal around the door. The comfort made adjusting to a 5 hour time change much easier. The club lounge access made our stay very enjoyable. We stopped in for breakfast every day before going out sightseeing and stopped back in to relax and enjoy beverages and snacks before heading out for the evening. The staff members were all very helpful and polite. The concierge made reservations for us at a restaurant in The Shard for my husband's birthday and they provided helpful tips on things to do throughout our stay. Every time we went in and out they welcomed us in with a smile and hello. The location is ideal with easy access to both Charing Cross and Embankment underground stations. Many restaurants, pubs, theaters, and tourist sites are all within an easy walk. We found this to be a perfect place for our 5 night visit and would recommend it without hesitation.
Comment from Hotel Management
19-Oct-2017 by Amba Hotel Charing Cross, Hotel Management
Dear Misty, Thank you for sharing your 5 star review of your recent stay with us at Amba Hotel Charing Cross. I am delighted that you highlight our fantastic location & the Concierge Team were able to ensure your husband's birthday was a special one! Kind regards, Amba Hotel Charing Cross Team