Exceptional staff, great location
I was nervous about picking a hotel based on price and reviews, but as soon as I arrived, I was extremely happy with my selection. The staff is amazing...check in was fast and easy, the team at the concierge desk were extremely helpful, hotel is very close to Embankment and Charing Cross stations, making it very easy to get around on the Underground. Room was beautiful....very clean, everything looked new. There is not much of a view, but I didn't go to London to see the view from a hotel window. Room is small compared to American hotels but it was roomy enough for our needs. Snacks and drinks in the fridge are complimentary, plush bathrobes and slippers to use, thick, nice towels. Bathroom had a rain shower head and a handheld. Bed and pillows were VERY nice and comfortable. I was not very impressed with the breakfast though...it was £15 each and I was glad I did not get it included in my hotel package; just not worth it for us. Overall a really great experience; I would definitely stay there again.