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Reviews of Citrus Hotel Lonavala

4 out of 5
Citrus Hotel Lonavala
Near Telephone Exchange, Lonavala, Maharashtra

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 42 reviews" "
Rating 8 - Good. 20 out of 42 reviews" "
Rating 6 - Okay. 6 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 3 out of 42 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Stayed 3 nights in Jan 2023

2/10 Terrible

Rajendra

Stayed 1 night in Oct 2022

6/10 Okay

Sujata

Stayed 3 nights in Sep 2022

8/10 Good

Devendra

Stayed 1 night in Nov 2021

2/10 Terrible

Zahra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
stay was ok but it can be improved with more facilities
Stayed 2 nights in Dec 2020

8/10 Good

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, right in the market, but little away from the crowd, ever ready helping staff , neat and clean rooms, excellent food . nothing negative about it .
Stayed 2 nights in Jan 2019

8/10 Good

Ananthanarayan

Liked: Staff & service, property conditions & facilities, room comfort
Lonavala Stay
The rooms are compact and nice. The A/C was working fine. The bathrooms were neat. The staff at the hotel were very nice. The Breakfast was great with lot of varieties like Live Counter of Masala Dosa & Omlette, Bread Butter/Jam, Vada Sambar, Poha, Upma Juices, Tea, Coffee etc. The Buffet dinner was also great with Good Vegetarian dishes. Since I am a vegetarian, I do not have any idea about the Non Vegetarian items. The location of the hotel is great as it is very near to the Market.
Stayed 2 nights in Sep 2018

8/10 Good

JSP , Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
It was very wonderful stay with lots of activities to keep yourself occupied
Stayed 1 night in Apr 2018

8/10 Good

Dinesh, Mumbai, India

Liked: Cleanliness, staff & service, room comfort
Decent but expensive hotel
I stayed here with my family for 3 nights over the last week-end and returned yesterday. The overall experience was very good. The hotel rooms are excellent and leave no room for complaint.The location is also pretty decent with close proximity to the market and the main thoroughfare. The only think that rankles is the exorbitant price of food in the hotel. It was really ridiculous. I am not sure if they thought they were competing with the likes of Fariyas or Duke's at Khandala which claim to be 5*. And if so, they have a long way to go to catch up. The prices were just not rational. The hotel staff was very helpful whenever required. One of the major things that was an eyesore was the swimming pool. It was rather small in size and on top of that it was not maintained at all. My kids used it for the first day but just could not make themselves go in on the second day. That is something which the hotel needs to be serious about. The last thing I would like to mention is the price. At around 5K, it is pretty expensive, and this price is surely on the higher side, compared to what was offered. Add to that the GST/taxes and you come with your pocket significantly lighter.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay and food! Staff is helpful and courteous.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay with Good Service
Comfortable stay. Quiet location. Hotel feels a bit run down but the service and friendliness of the staff makes up for the condition. Didnt really appreciate the music program on Saturday night as was looking for a peaceful holiday and the AC wasn't very effective. Overall a decent, comfortable stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth for the money.
They are charging for complimentary services also. In online pics, hotel seems excellent but in reality it is worse.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort stay
cool n comfort stay
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality and food can be improved
Stayed 1 night in Jun 2017

4/10 Poor

Dr. S. Jain, Mumbai

Disliked: Staff & service, room comfort
Forgetful hotel and forgetful staff
The entire experience was not something to remember about. Hotel staff kept forgetting everything. They forgot to send our luggage to the room. They forgot to clean up the room. They forgot to send replacements to the room. The light switch kept getting off on its own. The reception staff had no smiles on their faces. As if they were not at all happy to see the guests. The room was decent. Little small though. Breakfast spread was limited. There were some items which were not really up to the mark. Like the coconut chutney..... seemed to be diluted with water to account for the number of guests. Overall not value for money.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Our group of 7 stayed in 3 rooms
Each of us found the staff of the hotel to be functioning above average all the time! It was a great service. The facility was well maintained and attractive. We had no complaints about the food. The staff were responsive and presented a customer first attitude and did not balk at special requests or said they couldn't be done. They just responded as best they could to even unique circumstances. Only downside was they did not have non-smoking rooms nor did they exclude smoking from the restaurant area.

4/10 Poor

Amey

Disliked: Cleanliness, property conditions & facilities, room comfort
Average Hotel. Staff is cooperative
Highly ok Hotel compared to price Charged. 100 times better quality of rooms available in better chains of hotels. Thanks To Mr. Salim who changed our room and made our stay comfortable.

4/10 Poor

Atul

Disliked: Property conditions & facilities, room comfort
Not worth the
IMO this hotel is not the worth the room rate they charge which is quite high. This is much smaller property with very few parking spots. I am not sure why location is stated as advantage because it is not on the main road but in a street - almost 1 KM from the main road.

8/10 Good

Pushkar, Pune

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend Getaway at Citrus ! ! !
The hotel is located in a quite place so it is great for relaxation. It is a good place for a weekend getaway from the hustle and bustle of city life. The food is good. The rooms are not extravagant, but they are quite comfortable.

10/10 Excellent

Ajay, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Overall a nice experience
It was very comfortable and a pleasant stay, only suggestion is that the hotel should start accepting amex cards

6/10 Okay

KIRAN KUMAR, ANANTHAPURAMU, ANDHRA PRADESH.

Liked: Cleanliness
HIGHER END BUDGET HOTEL
To some-up in short- less value for the money,very compact rooms,neighborhood sounds,are the minus points and the only plus points are customer friendly staff and restaurant with good ambiance.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Had a short stay, pleasent ambience,quality of service is OK

6/10 Okay

Kapadia, Mumbai

Liked: Staff & service
Friendly staff who try to do their best !
The room charges were a bit higher than normal as we stayed there during the long weekend holidays due to Ganesh festival. The staff is very well trained and has excellent attitude to serve and make your stay pleasant.

8/10 Good

Verified traveller

Liked: Room comfort
Stay at Citrus Hotel Lonavala
It is a descent property. I stayed in premium room which I found comfortable. Staff is courteous. Hotel can concentrate on providing better service through more recreation activities, better-trained staff and a little more concentration on room-cleanliness. Overall a good hotel to stay in. Bathroom was posh.

8/10 Good

Saumitra, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cozy Hotel, But pricey !
Our experience was ok. The hotel's location is in the heart of the city. So if you are looking for a resort like experience, with scenic views etc, this is not the place. It's good for a business conference or if you are just looking for a place where you will rest for the night after seeing places around. There is limited parking. The room was ok. Spacious, but there was a big house just outside our window, so we couldn't keep the curtains open. Fan was making noise, the bathroom tap was leaking and over head lights were flickering. Considering the price we paid, we expected better. However, the hotel staff is very friendly and that was very nice to see.

10/10 Excellent

Jignesh Patel, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & service Love to stay again Excellent food and excellent Staff and service Good to stay ageing Thanks from Jignesh Patel Australia

6/10 Okay

Ash, Delhi, India

Liked: Staff & service
Good property centrally located
We drove from Lavasa to Lonavala and stayed here. The hotel is located in some inner roads so it took some effort to find. (GPS wasn't too helpful). Reached late evening; got a complimentary citrus drink; and had a little hiccup regarding our room (the hotel said they were sold out whereas we had a confirmed booking voucher!) Once that was sorted out, the hotel got us a room - which was comfortable, well laid out and equipped with all the basic necessities. Food at the hotel is good - enjoyed a mix of continental and oriental cuisine which was well made. The staff were extremely courteous, helpful and proactive. As the hotel wireless was down, on their own they offered us a data card! Overall good experience and we would stay there again.

8/10 Good

anant, mumbai

Liked: Cleanliness, staff & service, room comfort
Good one
Good ambience, service & surrounding. Awaiting for new one next to existing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but charming
It was a pleasant surprise to experience this hotel. It's small but has its own charm

8/10 Good

Sukanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay but needs a bar licence
The hotel was comfortable and staff was helpful. But wi-fi service was poor and there was no bar service in the hotel at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Zeinul, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful location
Most hotels and resorts in this town are located on the Mumbai - Pune Highway hence this is a good choice as it is off the busy high road and therefore very quite and peaceful. Rooms are spacious, clean and comfortable and staff are friendly and responsive to customer needs. Breakfast in mainly South Indian dishes but staff will readily provide omlette and toast if you so require. Service at the restaurant is good and prompt.

8/10 Good

Greg, Kansas City, KS

Liked: Cleanliness, staff & service, room comfort
Good hotel
They catered well to international guests. The customer service across the board in every department was excellent. They are dedicated to making you feel welcome and comfortable. The menu has tasty alternatives for Int'l travelers and good Indian cuisine. They helped with car travel to the Karla and Baja Caves which I went there to see. The room I stayed in could have used a new coat of paint, but was otherwise comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASURABLE STAY
ENJOYED OUR STAY. KEEP IT UP !

8/10 Good

jay, gujarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beauty with brains
all and all its a very nice place to spend a cool vacation. HOTEL:- i stayed here for one night with my wife and we just loved the place. make sure if you are staying in this hotel do not look to visit lonavala on the same day. enjoy the stay in this resort have tea in open space sit with your partner, play games, have spa, watch movie. i had chosen to be in deluxe room and it was beautiful. starting from look to interior to system installed for electric appliances is just too good. it also have safe deposit. bathroom is also nice, every where you will find cute stick notes which makes you feel like talking with the room. the only negative point is, i feel this hotel is understaffed and in the morning session you might see cleaning equipments here and there but no body to take it. we called the reception to clean our lobby (where cleaning stuff was lying out side rooms) but there was no quick response. indeed it happened after 1 hr. in all i give 4* to this hotel. FOOD:- food is just too good here. delicious with good quantity and very nice staff. me and my wife just loved it ... Room Tip: take rooms facing the garden and open area. the view is just too cool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay in the same hotel if we go to Lonavala again
Swimmin Pool and Bar missing. Would be great if the Hotel adds these.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Mangesh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice stay and service provided. Food is really good. Only a thing which is required is swimming pool.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
shock
shocked to know that hotel management can allow maintenance work to go on at midnight when guests are trying to sleep/relax. if you are unlucky to be staying above the conference hall then you had it. most of the staff are pleasant and courtious.