Ratings based on 68 Verified Reviews

3.6 out of 5
71% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Not the best beach for swimming, room was okay

Posted 09-Nov-2017 on Hotels
The toilet can do with a bit of renovation. Bed was comfy, breakfast was good. Too strong chlorine in the pool. The beach is no clean to swim.
3 out of 5
by A verified traveller

Posted 24-Sep-2017 on Hotels
Hotel is definitely dated. There is nothing around it. I would recommend staying further north where the beach is good cause the beach here was black and bad. The food was good though. We ate two meals at the restaurant. Mainly because unless you have transport its the only choice.....BUT surprisingly great chicken parm and steak. It's a slow, old, bit tired hotel. Not horrible, but not great. I'd only stay there again if I wanted a break from the outside world. Service was good though. Would like to add that hot water is only available at certain times, so if you stay READ THE MANUAL IN THE ROOM. It was the first thing I did when I sat down at the desk and found out useful things like the water not always being hot
2 out of 5
by A verified traveller

Restaurant was Terrible

Posted 11-Sep-2017
Pros: The only really nice thing is the entrance - nice with a traditional feeling
Cons: The Restaurant - the meals are terrible and the menu is almost as bad. WiFi was pathetic!!!!
Location: Not a lot to do - see some temples, see a village
The resort was ok for three stars, happy with that. The staff could have been a LOT friendlier than they were. The restaurant was a joke!!!! I ordered what was supposed to be imported New Zealand steak - it was so terrible that I could not even cut it let alone eat it - I was charged $22.00 which I refused to pay. This is the worst meal I have ever been served. Due to a dull and boring menu with sub standard food I ate pizza for four nights in a row. I finally decided to go to the Sheraton just up the road and was furious to find out that their meals were superb and were actually cheaper than the Jayakarta Lombok restaurant - very disappointing. Terrible food!!! This restaurant needs to pick up its game - the resort is a little bit isolated so having to dine out every night was a pain. I will not stay here again purely because of the terrible restaurant
4 out of 5
by A verified traveller

Posted 09-Sep-2017 on Hotels
Hotel is located kind of far from senggigi (5 km) so if you want to go change money, eat, rent motorbike you need to use taxi for 20k idr. Beach is nit suitable for swim, use swimming pool.
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Needed Improvements

Posted 31-Aug-2017
They really need to sort out their WIFI & they advertise satellite TV but not one English channel was available
3 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Nice Resort Hotel with great facilities, but..

Posted 16-May-2017
Pros: The Staff was great. Pool was good.
Cons: Room maintenance. Amenities.
Location: Nothing much nearby.
Hotel looks is great, the lobby was beautiful, the staff was very friendly and helpful. The downside is the room. I booked a deluxe room because i wanted the ocean view. Got what i asked for but with not so great room condition. The toilet was flooding with water, the tub looks old and water pressure was so-so. Amenities was for 1 person only (only one toothbrush) The aircond is not working and we literally sleeping in sweat. Call the technician twice but nothing change. Request room change but was declined because they told us the room are all booked.
4 out of 5
by A Fahri Zein

This traveller left a rating score only Posted 05-Apr-2017 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Mar-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller from malaysia

Posted 01-Mar-2017
Nice hotel but far from town. There's restaurant nearby. There is no iron in room or ironing room.
5 out of 5
by Xueliang

Good experience of stay

Posted 28-Dec-2016 on Hotels
I have stayed in this fantastic hotel for many times, it's the best experience this time, the room I stayed was an exacutive type, big size, good housekeeping, everything was great, except for the club lounge, no much food there, fried dumpling was the only option, many kinds of drinks were available though.