2 outdoor pools, pool loungers
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Reviews of The Jayakarta Lombok Hotel & Spa

4 out of 5
The Jayakarta Lombok Hotel & Spa
Jl. Raya Senggigi Km.4, Ampenan, Senggigi, Lombok

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 93 reviews" "
Rating 8 - Good. 41 out of 93 reviews" "
Rating 6 - Okay. 20 out of 93 reviews" "
Rating 4 - Poor. 8 out of 93 reviews" "
Rating 2 - Terrible. 3 out of 93 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful destination! The staff is outstanding, and the complimentary buffet breakfast is simply amazing. The resort boasts stunning, serene swimming pools for both adults and children, all with a beachside view. The property itself is expansive, with impeccably maintained gardens that add to its charm. While it may not be located in the commercial area, there is a fantastic restaurant next door.
Stayed 4 nights in Oct 2023

8/10 Good

Audrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is clean and the room is comfortable. However, there is no lift and therefore not suitable for those with heavy luggage and mobility issues. The wifi coverage was weak to non-existent, not suitable for work. The first room I had did not have wifi coverage at all. I negotiated with the reception staff for another room which the staff kindly made the arrangement. Eventually, I settled for a room with twin beds (could not be combined) although I booked a double bed room. This room had weak wifi coverage, required longer duration to load a webpage.
Stayed 1 night in Sep 2023

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I was have enjoyed the Jayakarta. The staff over the years has been so friendly and helpful. This is my first trip since everything was shut down during Covid. Happy to say everything and everyone made t as pleasnat as always.
Stayed 3 nights in Feb 2023
Response from Cherry A. Hakim on 20 Feb 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.We will be happy to get another chance to welcome you back as our guest at The Jayakarta Lombok on your next visit.Regards,Cherry A. Hakim,General ManagerThe Jayakarta Lombok Beach Resorts & Spa

4/10 Poor

MAKOTO

Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great which is next to the beach, hotel looks so grand, staff were friendly and helpful. Food was great except the fruit juice didn't taste nice, not fresh and tasted artificial. Otherwise I'd give 5 stars
Stayed 3 nights in Feb 2020
Response from Cherry A. Hakim on 18 Feb 2020
Hi, Thank you for your feedback. We are glad that you enjoyed your stay. Our staff will be happy to read what you wrote. For the juice, I will address this directly and make sure its did not happen again. We will be happy to welcome you again as our guest in your next visit to Lombok. Thank you Regards, Cherry A. Hakim General Manager The Jayakarta Lombok Beach Resorts & Spa

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff are so helpful & friendly, Room clean. beautiful beachfront.
Stayed 2 nights in Feb 2020
Response from Cherry A. Hakim on 18 Feb 2020
Hi, Thank you for leaving us an amazing review. our staff will be happy to read your feedback. It will be our pleasure to have you again as our guest in your next visit. Thank you Regards, Cherry A. Hakim, General Manager The Jayakarta Lombok

8/10 Good

Fionna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
December in the hotel
The hotel is right off the beach and has nice features to take beautiful photographs on, especially during sunset. Staff were kind and attentive but the amenities in the room could be updated. The side table of switches were really old. However the place was clean. This is a hotel that is more suited for domestic travellers so modest outfit would be best as swim wear.
Stayed 2 nights in Dec 2019
Response from Cherry on 5 Feb 2020
Dear Fionna, Thank you for leaving a good review about your stay with us. We love to read that you enjoy the hotel atmosphere and the staff services during your stay. For the room amenities, I will do re-search and update it as soon as possible in order to increase our guest experience. Thanks again for the review, it help us to get better. Regards, Cherry A. Hakim, General Manager

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Cherry A. Hakim on 5 Feb 2020
Hi, Thank you for the score you give us. We appreciate it. Regards, Cherry Abdul Hakim General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is old and need a good renovation, especially in the bathrooms.poor lights in the bedrooms.The spa didn't have the hot water in the tub,a bit disappoint of that. No entertainment during the day, or night, very quiet resort. Overall the staff is very kind and friendly. The food selection was very good and the position is excellent.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the food was great
Stayed 5 nights in Aug 2019
Response from Cherry A. Hakim on 31 Aug 2019
Hi, Thank you for your kind feedback. We are delightful to hear that your stay was enjoyable. We will be happy to welcome you again in your next visit to Lombok. Thank you Best Regards, Cherry A. Hakim General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Cherry A. Hakim on 31 Aug 2019
Hi, Thank you for your feedback. We appreciate it Regards, Cherry A. Hakim, General Manager The Jayakarta Lombok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly helpful staff. Didnt suit me as I have difficulty with stairs, so was confined to room and same level reception, couldnt access pool or restaurant.
Stayed 2 nights in Jul 2019
Response from Cherry A. Hakim on 31 Aug 2019
Hi, Thank you for taking your time to write a review about your stay with us. We are sorry that you cant enjoy the pool & restaurant. In your next visit, try our ground floor room so you don't need to take stairs. Do not worry for the Business related to the reception, the staff will help you with it. Thank you again for your feedback. Best regards, Cherry A. Hakim, General Manager The Jayakarta Lombok

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on the new Perth - Lombok flight so didn’t get to the hotel until about 1am. We were greeted by friendly staff and shown to our room. Our room was as requested - cot, interconnected rooms & 1 queen 2 twin beds. We had a beautiful view of the pool and were able to relax on our verandah and still watch our 4 year old swim whilst the 2 year old had a nap in the room. Breakfast was mainly traditional - some cereal, eggs, bacon & pastries though. Lots of seating with either view of the ocean, pool or in the open air restaurant. Pool was beautiful, always clean. No swim up bar, but there is a bar you can order drinks from. Staff were delightful. Bintangs are about $3 for a small & $8 for a large, cocktails range from $6 - $12. Spring Rolls, Fish & Chips and Pizza was all really good. It’s a 20,000 IR ($2) taxi fair into Sengeggi and always taxis parked out the front. We will absolutely stay again and will request the same room again. A few minor things; Lighting in the bathroom is terrible. Really dark. Service is always excellent - but takes a long time to receive your order. WIFI is really poor
Stayed 5 nights in Jun 2019

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, the place is beautiful and very well looked after. The staff is wonderful and friendly with a genuine welcoming smile at all times. Unfortunately, the week before arriving at the hotel I hurt myself playing soccer and I needed assistance most times, all staff cared and helped me looked after myself. I was relax and enjoy my time in Lombok. I will be back. Thank you!
Stayed 3 nights in Jun 2019

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the resort
Loved this resort. A little bit out of town but that's what we wanted. Food and staff were excellent. Would definately recommend this resort for a quiet retreat. Rooms were very clean and comfortable.
Stayed 2 nights in May 2019

8/10 Good

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly and helpful staff
The hotel was on beautiful location right on the beach... everything was perfect except TV which had only local 17 channels...no discovery channel, national geographic or music channel and also with poor clearity and leaking sink, which they fixed once I reported.... staff was very friendly and helpful... overall was a good hotel...just need to update their tv channels with good clearity.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and surroundings, though a bit dated. We stayed here as it was convenient to go for Dolphin Dive School dive courses (which we highly recommend btw). Pool looks family friendly. There's a nice, clean private beach and even beach vendors who are easily accessible at a designated space yet do not tout. Breakfast area is beautiful if you can get a table facing the beach. One downside is that the hotel seems to host many conferences/local business meetings so breakfast becomes crowded and events like a karaoke night may disturb your rest (there seems to be event space at both ends of the compound). Restricted hours for hot water so do take note
Stayed 2 nights in Jul 2018

10/10 Excellent

Diah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

abdul, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is just stunning hotel. I loved staying there.
the hotel is on the beach front .I just loved it. I had a very pleasant stay. there was a wedding in the hotel wow it was in experience. the people of Lombok are very welcoming .
Stayed 7 nights in Jul 2018

6/10 Okay

Ken B

The room given was not the reserved.
The room description says "soaking bath with a separate shower" but the room given has "shower/tub" combination. Only very small 2 bottles of water were given.

8/10 Good

Iska

Liked: Cleanliness, room comfort
Okay but needs to be updated
The Jayakarta has its charms. Stuck in the past, with big rooms and focussed on local families, which is fine. But needs to update itself for more demanding and discerning travellers. WiFi was awful. Senggigi is a good stopover if you’re planning trips to the waterfalls and mountains up north. But not much to offer on its own. Mangsit Beach closeby is a must for swimming, sunsets and dinner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great pool and nice beach! But hotel is very old and the food is not worth the expensive money...
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Not the best beach for swimming, room was okay
The toilet can do with a bit of renovation. Bed was comfy, breakfast was good. Too strong chlorine in the pool. The beach is no clean to swim.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Hotel is definitely dated. There is nothing around it. I would recommend staying further north where the beach is good cause the beach here was black and bad. The food was good though. We ate two meals at the restaurant. Mainly because unless you have transport its the only choice.....BUT surprisingly great chicken parm and steak. It's a slow, old, bit tired hotel. Not horrible, but not great. I'd only stay there again if I wanted a break from the outside world. Service was good though. Would like to add that hot water is only available at certain times, so if you stay READ THE MANUAL IN THE ROOM. It was the first thing I did when I sat down at the desk and found out useful things like the water not always being hot
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Restaurant was Terrible
The resort was ok for three stars, happy with that. The staff could have been a LOT friendlier than they were. The restaurant was a joke!!!! I ordered what was supposed to be imported New Zealand steak - it was so terrible that I could not even cut it let alone eat it - I was charged $22.00 which I refused to pay. This is the worst meal I have ever been served. Due to a dull and boring menu with sub standard food I ate pizza for four nights in a row. I finally decided to go to the Sheraton just up the road and was furious to find out that their meals were superb and were actually cheaper than the Jayakarta Lombok restaurant - very disappointing. Terrible food!!! This restaurant needs to pick up its game - the resort is a little bit isolated so having to dine out every night was a pain. I will not stay here again purely because of the terrible restaurant
Stayed 6 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is located kind of far from senggigi (5 km) so if you want to go change money, eat, rent motorbike you need to use taxi for 20k idr. Beach is nit suitable for swim, use swimming pool.
Stayed 5 nights in Sep 2017

8/10 Good

Mick, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed Improvements
They really need to sort out their WIFI & they advertise satellite TV but not one English channel was available
Stayed 7 nights in Aug 2017

6/10 Okay

Shahira, Malaysia

Liked: Staff & service
Disliked: Room comfort
Nice Resort Hotel with great facilities, but..
Hotel looks is great, the lobby was beautiful, the staff was very friendly and helpful. The downside is the room. I booked a deluxe room because i wanted the ocean view. Got what i asked for but with not so great room condition. The toilet was flooding with water, the tub looks old and water pressure was so-so. Amenities was for 1 person only (only one toothbrush) The aircond is not working and we literally sleeping in sweat. Call the technician twice but nothing change. Request room change but was declined because they told us the room are all booked.

8/10 Good

A Fahri Zein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lina, malaysia

Nice hotel but far from town. There's restaurant nearby. There is no iron in room or ironing room.

10/10 Excellent

Xueliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience of stay
I have stayed in this fantastic hotel for many times, it's the best experience this time, the room I stayed was an exacutive type, big size, good housekeeping, everything was great, except for the club lounge, no much food there, fried dumpling was the only option, many kinds of drinks were available though.

6/10 Okay

KC

Liked: Room comfort
Despite its age, well maintained.
Had a good deal for two nights but when I wanted to extend another night cannot get the same rate for the third night. Despite its age, it is still well maintained and comfortable except there is no WiFi in the room

10/10 Excellent

LISUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great seaside resort with beautiful garden
The room in the bungalows are great, mine had a great view of the beautiful garden and the sea. Nice staff everywhere. Magnificent wide long beach that extends for miles, perfect for watching sunsets and the island of Bali. The beach front restaurant is just great for buffet breakfast and other meals. The only drawback: during my second stay, the bungalow was at the far end of the resort, and Wi-Fi signal was nearly non-existent all the time.
Response from General Manager on 12 Oct 2016
Dear Sir/Madam, Thankyou for taking the time to review your stay with us. We are very pleased that you enjoyed your accomodation. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back to our hotel in the future. Take care. Best Regards, Doni Priadi E-commerce Officer The Jayakarta Lombok, Beach Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
OK hotel by the beach
Hotel rates itself a 4 star due to its facilities, but it feels more like a 2.5 or 3 star hotel. Rooms are dated and wifi is not very strong. There are not many other restaurants walking distance around. That being said, the resort is lovely, the breakfast is good and the restaurant is OK.

2/10 Terrible

ally, malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place ! Will never stay there again!
Everything is old . And there is no wifi in the room ! The food was awful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Jayakarta Lombok Hotel & Spa
Wonderful place to stay, own quiet beach. a little far out of town center, need a taxi to get around places.

10/10 Excellent

Rene, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gardens and pool area, comfortable rooms
Very enjoyable stay, comfortable rooms, had an upgrade to pool side, restaurants serve good value food for a good price
Response from Doni Priadi - Ecommerce officer of The Jayakarta L on 3 Oct 2016
Hello Rene, Thank you for staying with us and for taking the time to write a review! We are so glad to Hear that you enjoyed your stay and i'm looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That was a great nite in jayakarta lombok hotel
Nice, but old style bathroom not stable warm wather

6/10 Okay

Verified traveller

8/10 Good

Trissa, SGP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to the beach area. Its good
Its beautiful and always give a wakeup call to remind for breakfast time. Close to beach area and good when gathering with guest, friends around there. I love the place simple and friendly people.

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Mimh, Melbourne

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Nice food and staff. Great pools and great access to the beach. Wifi is pathetic though

6/10 Okay

Hanafi Warsah, Bandung

Liked: Staff & service
The bed seems not comfort , because it is too old
No more (fully booked) for better hotel when we booked

10/10 Excellent

happycamper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jennifer, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Good, Friendly, Courteous; Cleanliness: Spotless; The staff were very courteous, hotel is on the beach. Gardens always very well kept. Close to Senggigi, a small taxi fare there. A quiet hotel.

6/10 Okay

Gazza, Singapore

Not for holiday maker to stay
Didn't like the cottage room as it look old and 'sad' interior. Had to ask for a change of room and ended up in Jnr Suite which was alot better, newer and bigger room (of coz we pay additional for the suite).

8/10 Good

Marsel

Liked: Cleanliness, room comfort
Nice Hotel
had great time stay at this hotel, although it is an old hotel but well maintenance and got 3 swimming pool, near the beach just short walk. booked superior room but they upgrade me on superior ocean view which is really nice the room it self have balcony and right at the front of swimming pool and the beach. the downside is the hotel hasn;t got any lift and poor the bell men carrying our luggage from the reception to second level of our room which 20 kg luggage each. perharp the hotel will concern about the lift otherwise y stay was wonderful and will coming back and stay at this hotel.

6/10 Okay

Verified traveller

Great hotel if your a smoker
Staff very nice , 5 mins from senggigi by taxi, rooms ok. Smoking in dining area is horrible.. Smoking tables next to food. Foyer always smokey.