Terrace/patio
Check availability

Reviews of Sonesta Hotel Loja

3.5 out of 5
Sonesta Hotel Loja
Av Zoilo Rodriguez, Loja, Loja

Reviews

9.2

Wonderful

Rating 10 - Excellent. 118 out of 182 reviews" "
Rating 8 - Good. 47 out of 182 reviews" "
Rating 6 - Okay. 10 out of 182 reviews" "
Rating 4 - Poor. 5 out of 182 reviews" "
Rating 2 - Terrible. 2 out of 182 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Gerente General on 4 Apr 2024
Estimado AndresQueremos expresar nuestro más sincero agradecimiento por haber tomado el tiempo de dejarnos su calificación positiva. Nos llena de alegría saber que su experiencia en nuestro hotel fue satisfactoria y que logramos cumplir con sus expectativas.Gracias una vez más por su preferencia y por confiar en nosotros.Cordialmente, Jorge Gutiérrez

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again. It was a little loud due to an event. Also we had to ask for towels at the pool several times.
Stayed 1 night in Dec 2023
Response from Gerente General on 24 Dec 2023
Dear JaimeWe sincerely appreciate your comments regarding your recent stay at our hotel. We are glad to know that you would consider staying with us again. However, we deeply regret any inconvenience you experienced during your stay.We hope you visit us on the next opportunity.GreetingsMr. Jorge Gutiérrez

4/10 Poor

Elena

Travelled with partner
Liked: Cleanliness
There was a loud event that went on all night super loud. We complained and asked for a different room they showed us one that was worse. The hotel was not full and they could have given us a room in the back away from the noise, instead of showing us a worse one.
Stayed 1 night in Oct 2023
Response from Gerente General on 13 Oct 2023
Dear ElenaWe apologize, Mrs. Calderón, for the inconvenience caused by the noise coming from a social event in the city. We regret that we do not have rooms available at that time to facilitate room changes.These situations are not frequent in this area, which unfortunately interrupted your rest.We hope you visit us in the next opportunity to provide you with memorable service.kind regardsJorge Gutierrez

8/10 Good

Andres

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2023
Response from Gerente General on 30 Sept 2023
Estimado AndrésReciba un atento saludo y agradecimiento por su tiempo dedicado en responder a nuestra encuesta de calidad y dar valor a nuestros servicios. Nos sentimos contentos al saber que su experiencia en el hotel fue satisfactoria. Le recordamos que estamos atentos a sus comentarios que guste hacernos conocer Lo invitamos nos visite en una próxima oportunidad. Cordialmente, Sr. Jorge Gutiérrez

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gerente General on 8 Aug 2023
Estimado JamesReciba un atento saludo y nuestro agradecimiento por su tiempo dedicado al darnos respuesta a nuestra encuesta de calidad, nos sentimos felices al saber que su estadía fue satisfactoria y que cumplimos con sus expectativas. Esperamos nos visite nuevamente. Cordialmente, Jorge Gutiérrez

10/10 Excellent

David, Quito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff.
Stayed 1 night in Jun 2023
Response from Gerente General on 5 Jul 2023
Estimado Señor David¡Gracias por su amable comentario! Nos alegra saber que disfrutó de su estadía en nuestro bonito hotel y que nuestro personal fue amable. Su satisfacción es nuestra máxima prioridad. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Cordialmente,Jorge Gutiérrez

10/10 Excellent

Jensine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Estuve muy impresionada con la cena. El chef es excelente y la comida muy rica. El servicio fue excelente en todo aspecto.
Stayed 1 night in Mar 2023
Response from Gerente General on 5 Apr 2023
Estimada JensineReciba un cordial saludo y nuestro agradecimiento por sus comentarios positivos, nos sentimos motivados al saber que creamos experiencias memorables en su estadía. La invitamos a regresar y disfrutar de nuestros servicios innovados.Cordialmente, Jorge Gutiérrez

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 7 nights in Feb 2023
Response from Gerente General on 4 Mar 2023
Estimado Manuel Nos complace saber que su estadía fue memorable y que disfrutó de los servicios en nuestro hotel. Agradecemos sus comentarios los mismos que nos ayudan a mejorar día a día.Lo invitamos nos visite en una próxima oportunidad.Cordialmente, Jorge Gutiérrez

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a really good location.
Response from General Manager on 4 Jan 2023
Dear MariaReceive an attentive greeting and at the same time our sincere thanks for your time dedicated to responding to our quality survey and giving value to our services.We invite you to visit us again,Best regardsJorge Gutiérrez

10/10 Excellent

BINARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias x el servicio
Stayed 2 nights in Sep 2022
Response from Gerente General. on 12 Oct 2022
Estimado Señor MenaEs un gusto saludarlo y agradecerle el tiempo dedicado en responder a nuestra encuesta de calidad y valorar positivamente nuestros servicios. Nos complace saber que su estadía fue placentera.Lo invitamos nos visite nuevamente en un próxima oportunidad.Cordialmente,Jorge Gutiérrez

10/10 Excellent

RODRIGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice and pleasant. The view from the upper rooms is unbeatable and a big plus is the amazing staff and the great food. I had a great stay and wish I was able to stay longer.
Stayed 4 nights in Jun 2022
Response from General Manager on 28 Jul 2022
Dear Mr. Rodrigo. Receive a warm greeting and thanks for your time spent responding to our quality survey and positively evaluating our services. We are pleased to know that your stay was pleasant and we invite you to come back again. Cordially, Jorge Gutiérrez

10/10 Excellent

Sebastian, Quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and delicious buffet breakfast. The parking is a lot difficult to access.
Stayed 3 nights in May 2022
Response from Gerente General. on 21 Jun 2022
Dear Mr Sebastian Receive a cordial greeting from the staff of Sonesta Hotel Loja. We appreciate the time spent evaluating our quality survey. We are very happy to know that your stay was memorable. We invite you to come back again. Cordially, Jorge Gutiérrez

10/10 Excellent

David, Cuenca

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was very nice and very close to the center of town where we walked to. Lots of sites to see in the area
Stayed 2 nights in Apr 2022
Response from GERENTE GENERAL on 4 May 2022
Dear Mr. David Receive a cordial greeting on behalf of Sonesta Hotel Loja; We appreciate your kindness in answering our quality survey. We are very happy to know that your stay was pleasant and we remind you to return to our hotel and enjoy our innovative products. Cordially, Jorge Gutierrez GENERAL MANAGER

8/10 Good

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
Great time in Loja. Very nice city.
Stayed 1 night in Apr 2022
Response from GENERAL MANAGER on 4 May 2022
Dear Mr. Fausto We sincerely greet you from Sonesta Hotel Loja and appreciate your time spent responding positively to our services. We are pleased to know that we fulfilled our objective, which is to create memorable moments in your stay. We invite you to return in a future opportunity to this your home in the city of Loja. Cordially, Jorge Gutierrez GENERAL MANAGER

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from GERENTE GENERAL on 6 Dec 2021
Estimado Señor Reciba un cordial saludo en nombre de Sonesta Hotel Loja; agradecemos el tiempo dedicado en dar respuesta a nuestra encuesta de calidad y valorar positivamente nuestros servicios. Nos complace conocer que su estadía fue satisfactoria y disfrutó su visita en nuestro hotel. Lo invitamos a regresar y disfrutar de nuestros servicios innovados. Cordialmente, Sr. Jorge Gutiérrez GERENTE GENERAL

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when visiting Loja.
Stayed 7 nights in Oct 2021
Response from GERENTE GENERAL on 6 Dec 2021
Estimado Señor Gabriel Le saludamos atentamente de Sonesta Hotel Loja; agradecemos su tiempo dedicado en responder nuestra encuesta de calidad y valorar positivamente nuestros servicios. Nos complacer saber que su experiencia en nuestro hotel fue memorable. Esperamos tener el honor de recibirle nuevamente en esta su casa en la Ciudad de Loja. Cordialmente, Sr. Jorge Gutiérrez

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have quality rooms and the facilities. The staff is amazing and will go out of their way to help
Stayed 2 nights in Aug 2021
Response from GERENTE GENERAL on 9 Sept 2021
Dear Guest Receive a warm greeting on behalf of those of us who work at Sonesta Hotel Loja; We appreciate your time spent responding to our quality survey and evaluating our services. We are very happy to know that your stay was pleasant, thank you very much for your comments. We invite you to return and continue enjoying our services that we improve day by day for you. Cordially, Jorge Gutierrez

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The rooms are luxurious and comfortable. Pool, the sauna and the gym are great. Breakfast is varied and delicious. Best hotel I have stayed in Ecuador I will definitely return next time I am in Loja
Stayed 1 night in Aug 2021
Response from GERENTE GENERAL on 9 Sept 2021
Dear Guest Receive a warm greeting on behalf of those of us who work at Sonesta Hotel Loja; We appreciate your time spent responding to our quality survey and evaluating our services. We are very happy to know that your stay was pleasant, thank you very much for your comments, they motivate us to continue working hard to offer you quality products. We invite you to return and continue enjoying our services that we improve day by day for you. Cordially Jorge Gutiérrez GENERAL MANAGER

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience!
Stayed 3 nights in Jul 2021
Response from GERENTE GENERAL on 6 Aug 2021
Estimado Señor Reciba un atento saludo de parte de todos quienes laboramos en Sonesta Hotel Loja; nos complace saber que cumplimos sus expectativas con nuestros servicios. Esperamos nos visite nuevamente. Cordialmente, Sr. Jorge Gutierrez GERENTE GENERAL.

8/10 Good

Jamina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from GERENTE GENERAL on 9 Dec 2020
Estimada Señora Jamina Un gusto poder saludarle por parte de quienes conformamos el Sonesta Hotel Loja. Estamos muy agradecidos por su tiempo brindado al responder la encuesta de satisfacción diseñada para ustedes y valorar nuestros servicios. Nos gratifica saber que nuestro servicio cumplió sus expectativas. Le invitamos a regresar nuevamente a nuestras instalaciones para que sea partícipe de nuevos productos que día a día mejoramos para usted. Cordialmente, Jorge Gutiérrez GERENTE GENERAL SONESTA HOTEL LOJA

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from GERENTE GENERAL on 19 Mar 2020
Estimado Señor Un gusto poder saludarle por parte de quienes conformamos el Sonesta Hotel Loja. A la vez agradecerle su atención en tomar su tiempo al responder nuestra encuesta de satisfacción y valorar nuestros servicios. Nos complace saber que cumplimos con sus expectativas en su estadía y le invitamos a regresar nuevamente a nuestras instalaciones para que sea partícipe de nuestros productos que día a día innovamos para usted. Cordialmente, Jorge Gutiérrez GERENTE GENERAL SONESTA HOTEL LOJA

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from GERENTE GENERAL on 19 Mar 2020
Estimado Señor Un gusto poder saludarle por parte de quienes conformamos el Sonesta Hotel Loja. Estamos muy agradecidos por su atención en prestar su tiempo al responder nuestra encuesta de satisfacción y valorar nuestros servicios. Estamos complacidos al saber que cumplimos con sus expectativas en su estadía y le invitamos a regresar nuevamente a nuestras instalaciones para que sea partícipe de nuevos productos que día a día mejoramos para usted. Cordialmente, Jorge Gutiérrez GERENTE GENERAL SONESTA HOTEL LOJA

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonesta has been renovated very tastefully- rooms are spacious and very comfortable with lots of amenities. The buffet breakfast was spectacular- excellent food and service. Within walking distance (5-10 minutes) to the center of town. Restaurants close by. Quiet neighbourhood.
Stayed 1 night in Feb 2020
Response from GERENTE GENERAL on 23 Mar 2020
Dear Guest We welcome you through this social media on behalf of the entire staff of Sonesta Hotel Loja. Thank you for letting us know your assessment of the services provided. We are pleased to know that we met your high expectations and that your experience was pleasant. We appreciate your visit at a next opportunity where we can assist you with the services of our renewed brand. Sincerely, Jorge Gutierrez GENERAL MANAGER SONESTA HOTEL LOJA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Use airport shuttle its great just book prior arri
The restaurant in a hotel takes time to prepare a meal so be ready to wait a bit..apart from that all great
Stayed 2 nights in Oct 2019
Response from GERENTE GENERAL on 10 Oct 2019
Dear Guest We welcome you through this social media on behalf of the entire staff of Sonesta Hotel Loja. Thank you for letting us know your assessment of the services provided. We are pleased to know that we met your high expectations and that your experience was pleasant. We appreciate your visit at a next opportunity where we can assist you with the services of our brand. Sincerely, Jorge Gutiérrez GENERAL MANAGER SONESTA HOTEL LOJA

6/10 Okay

FedericoFerber, Guayaquil - Ecuador

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It has a severe lack of parking places , and ones that hotel counts very difficult to get in/out if you are lucky enough to find available space, for the above trying to visit Loja's nightlife may end on a very upsad situation when you return to the hotel trying to park, otherwise and if they solve this issue can be a good place to stay
Stayed 2 nights in Sep 2019
Response from GERENTE GENERAL on 9 Oct 2019
Estimado Señor Federico Ferber Es gusto para nosotros saludarle en nombre de quienes conformamos la familia Sonesta Hotel Loja. Le agradecemos infinitamente por ofrecer su tiempo para contestar nuestra encuesta de calidad y valorar nuestros servicios. Le pedimos disculpas por no cumplir con su requerimiento solicitado. Corregiremos y mejoraremos los procesos. Le invitamos a regresar y permítanos resarcir el malestar que llevó de nuestros servicios. Cordialmente, Jorge Gutiérrez GERENTE GENERAL SONESTA HOTEL LOJA

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wa a beautiful hotel and the staff tried to accommodate us a much as possible. We paid for a suite, but hated the shower that dribbled on us with no pressure or heat. By the second day I was frustrated and upset that we had to tolerate those conditions at a nice hotel. I spoke to the receptionists about it, they both came up to check on it and said that it needed to be fixed. So they put us in a regular room that had an amazing shower. They still charged us for the price however for the suite, which I was not happy about but glad I had a decent shower. Just sad that the suite had such a terrible shower:/
Stayed 3 nights in Sep 2019
Response from GENERAL MANAGER on 9 Sept 2019
Dear Guest Receive a warm greeting on behalf of the staff Sonesta Hotel Loja. We appreciate responding our quality survey, We apologize for the discomfort you suffered from the lack of water pressure in the room. We appreciate your visit at a next opportunity where we can assist you with the services of our brand. Sincerely, Jorge Gutiérrez GENERAL MANAGER SONESTA HOTEL LOJA

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
The cooks need to be up graded the diner we had was not good cesar salad with plain lettuce tomatoes and palmettes with fried chicken that is not a chicken Cesar also it tasted like fish soup Papas Locros usually has potatoes cream avocados and cheese hardly any cheese no avocados and the presence of cream well non existent Our breakfast was good but took time as we ordered an omelette and they took a while to find the cook
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel at a good and safe location.
Stayed 1 night in Apr 2019

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD on 16 Aug 2018
Estimado Roy Un placer extenderle un atento saludo de la familia Howard Johnson Loja. Gracias por compartir su calificación sobre su experiencia en nuestro hotel. Es muy satisfactorio saber que disfrutó de la atención brindada. Estaremos gustosos de poder servirle nuevamente. Le invitamos a seguir prefiriendo nuestro establecimiento en una siguiente oportunidad. Atentamente, Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD JOHNSON LOJA

10/10 Excellent

NellyTuthill, Pasadena, Maryland USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD on 18 Jul 2018
Dear Nelly Tuthill Warm greetings from Howard Johnson family. Thank you so much to share your opinion about our services trough this mean. We are so happy to know that you enjoyed a pleasant stay and to know our services meet your expectations. We invite you to come back again, our staff and I will be pleasant to attend you. Kindest Regards, Eric Macias Vásquez MANAGER HOWARD JOHNSON LOJA

6/10 Okay

Fede

Liked: Cleanliness, staff & service, property conditions & facilities
Worst Internet Speed you can ever find in Ecuador
The Internet speed of this place is a joke! Won't stay in this place just because of that reason anymore.
Response from Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD on 8 Jun 2018
Dear Fede Warm greetings from Howard Johnson family. Thank you so much to share your opinion about our services trough this mean. Thank you for your observations about internet service. We are sorry about it. We apologize for all incovenients and we all commit to correct them. We wait for you at new opportunity in our hotel. Best Regards Eric Macias Vásquez MANAGER HOWARD JOHNSON LOJA

6/10 Okay

Rick, northern Virginia

Liked: Staff & service
In renovation
Noisy during most of day because of renovation. I blame Orbitz for not informing us prior to booking.
Stayed 4 nights in Feb 2018
Response from Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD on 27 Feb 2018
Dear Rick Warm greetings from Howard Johnson Loja. Thank you so much to share your opinion about our services through this electronic mean. We are so happy for your comments about breakfast and view. We are sorry about the noise produced by renovation in our hotel. We are working for you. You are welcome in our hotel again. Best regards, Eric Macias Vásquez MANAGER HOWARD JOHNSON LOJA

10/10 Excellent

Fabian, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and well located
Loja is an small city so the location is perfect, you can walk to downtown. and have a good rest too
Stayed 2 nights in Jan 2018
Response from Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD on 16 Feb 2018
Dear Fabian Warm greetings from Howard Johnson family. Thank you so much to share your opinion through this mean. We are so happy to know that you enjoyed pour location,, clean and breakfast. Our staff are so hapy to know your comments About bathroom, in this year we are working to renew them and other spaces in our hotel. We invite you to come back again, our staff will be pleasant to attend you. Kindest regards, Eric Macias V MANAGER

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we expected and more
This hotel is well-situated, away from the noise and road construction of downtown, but still within easy walking distance of downtown, restaurants, sites. The staff could not have been more accommodating, and there appeared to always be someone at the front desk who spoke some English. The hotel in general and our room were very clean and comfortable. Anything we needed (generally the coffee pods that housekeeping didn't leave) was provided within a matter of minutes from the time we requested it. The restaurant was clean, the food good, and the staff very pleasant. We would not even consider a different hotel in Loja.
Stayed 4 nights in Jan 2018
Response from Eric Macias V on 8 Feb 2018
Dear Juanita Thank you so much to share your opinion through this mean. We are so happy to know that you enjoyed a pleasant stay and to know our services meet your expectations. Our staff are so hapy to know your comments about them, about food, about restaurante and about rooms. We invite you to come back again, our staff will be pleasant to attend you. Kindest regards, Eric Macias V MANAGER

10/10 Excellent

JACK, NORTH CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town
Niceroom, very helpful staff, one of the most enjoyable plsaces i have stayef.
Stayed 1 night in Nov 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were just wonderful, friendly and helpful
Response from GenoBurneo on 29 Mar 2017
Dear Paul It is a great pleasure to greet you. Thank you so much to share your opinion and your calificaction trough this mean. We are gratified to know that you enjoyed the atention our staff. And we are committed to improve our services thanks your suggestions. We hope you visit us in the next time you arrived our city. Because your loyalty is our main compromise with you. Kindest regards, Eric Macias Vásquez MANAGER HOWARD JOHNSON LOJA

8/10 Good

Ric & Tere, Washington, D.C.

Liked: Staff & service, property conditions & facilities, room comfort
Safe and secure
Nice place to stay while visiting in Loja. Best breakfast buffet in the city. Just a short walk away to downtown Loja.
Response from Eric Macias Vásquez GERENTE GENERAL HOTEL HOWARD on 29 Mar 2017
Dear Ric and Tere It is a great pleasure to greet you and extend our sincere thanks for share your opinion trough this mean. We are gratified to know that you enjoyed the quality of service, the food, the location and our breakfast. About carpets we are going to change them in this year. And we are committed to improve all this situationes and so we can serve you better. We hope you visit us in the next time you arrived our city. Because your loyalty is our main compromise with you. Kindest regards, Eric Macias Vásquez MANAGER HOWARD JOHNSON LOJA

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private parties can be a thing to consider
Everything was going well; however, the hotel is also used for private meetings and parties, so you could hear really high volume music during weekend nights, or you could have a children party in the pool and it would be a bit difficult to get a relax time after a working week or long trip.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at HJ in Loja
This is a lovely hotel in a good location, the breakfast was excellent and the staff very helpful and polite. A couple of slight niggles, it was not possible to close the curtains, there was no aircon so we needed to leave the window open which meant moths flew in the room. The food from room service was not good and the wifi was very patchy
Response from General Manager on 30 Jan 2017
Dear Judith It is a great pleasure to extend our sincere thanks for share your opinion trough this mean. We are so happy to know that you enjoyed the location, the breakfast and the atention in our hotel. We are sorry to know about the problems with the curtains, the insects and the food of room service. And we are committed to improve all this situationes and so we can serve you better. We hope you visit us in the next time you arrived our city. Because your loyalty is our main compromise with you. Kindest regards, Eric Macias Vásquez MANAGER HOWARD JOHNSON LOJA

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Loja
Best hotel in Loja. Look for special prices and offers
Response from General Manager on 19 Jan 2017
Dear Rodrigo In name of the entire staff of Howard Johnson Loja Hotel receives our warmest regards. Thanks for share your opinion through this mean and thanks for your suggestion about price and offers. We invite you to return our hotel next time you visit Loja. Kindest Regards, Eric Macias Vásquez MANAGER

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel when you stay in Loja
Stayed for one night at it was a great experience. Great breakfast buffet.
Response from General Manager on 19 Jan 2017
Dear Rodrigo In name of the entire staff of Howard Johnson Loja Hotel receives our warmest regards. Thanks for share your opinion through this mean. It is with great hapiness that we received your calification. We invite you to return our hotel and thank you for choosing our property. Kindest Regards, Eric Macias Vásquez MANAGER

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience in Loja with kind memmories from ist people
Response from General Manager on 19 Jan 2017
Dear Customer In name of the entire staff of Howard Johnson Loja Hotel receives our warmest regards. Thanks for share your opinion through this mean. It is with great hapiness that we received your calification. We invite you to return our hotel and thank you for choosing our property. Kindest Regards, Eric Macias Vásquez MANAGER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a good experience. Specially the bed and the pillows were great. The breakfast was also really good. The staff was also nice and friendly.

6/10 Okay

Gabriel, Quito, Ecuador

Disliked: Property conditions & facilities
nice hotel, but...
nice hotel, but you cant use pool, Jacuzzi, etc, every day, and the days u can, its open for only few hours a day and closes too early for a hotel, avoid staying on weekends because they will rent the pool for weeding, parties, etc. and play loud music all night long with no sound insulation at all, so you may not get lo sleep at all.
Response from Calidad on 15 May 2016
Dear Gabriel, Receive a warm and friendly greeting from Howard Johnson Loja hotel. We thank you for taking the time to fill out our survey. We appreciate your comments that help us to keep improving our services. We are very sorry because we have not met your expectations and we want to tell you that we have taken corrective measures to improve our internal processes We are glad you chose us for your visit To Loja, our main goal is to make sure you feel comfortable with us. We hope that you come back soon. Kindest Regards, Yessenia Sánchez R. Quality Assurance Manager

10/10 Excellent

Barb, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable business hotel in good Loja location.
Well appointed hotel for personal comfort and business needs. Close to key Loja sights and restaurants. Staff were very friendly and accommodating. Able to print out documents from a bank of business computers. Excellent restaurant, work out facilities and outdoor pool. Remember to bring a bathing cap or impossible to enter pool.
Response from Jefe de Recepción y Calidad on 31 Mar 2016
Dear Barb, Thank you to share your comments with us, we appreciate its time dedicated to evaluate our services, the most important thing is to know that your stay was good. We are going to share your comment whit our staff. Regards, Yessenia Sánchez R.

8/10 Good

Luis, Quito

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is located in a nice neighbourhood, close to good restaurants. Facilities are always clean. Room service could be better.
Response from GenoBurneo on 4 Jun 2016
Dear Luis, Thank you to share your comments with us, we appreciate its time dedicated to evaluate our services, the most important thing is to know that your stay was good. We are going to share your comment whit our staff. Regards, Yessenia Sánchez R.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is good
All is good but the Wi-Fi Internet was bad. Very good breakfast.
Response from GenoBurneo on 23 Apr 2016
Dear Guest, Thank you to let us to know your comments, we apreciate them and we are working about it. We hope come back soon, welcome always. Regards, Hotel Howard Johnson Loja

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel but
Water from the shower is not clear, but room size was perfect and hotel staff very nice, breakfast was really good but one of the restaurant food wasn't that good
Response from Yessenia on 4 Dec 2015
Dear Anonymous, Thank you for your time and thank you for share with the traveller your comment. Has been a pleasure meet you and we are so happy to know that your visit was good. We wait you come back soon, It will be a pleasure see you again. Regards, Yessenia Sánchez R Quality assurance manager

8/10 Good

Ruth, Calgary

Liked: Staff & service
Disliked: Cleanliness
Expensive.
Staff very helpful, except for Pedro on last morning. (Our breakfast was included, but we needed to take airport shuttle before 0700 hrs. Yesterday's warmed coffee, watermelon juice, and miniature bread rolls were provided with no milk. I asked Pedro politely for some milk as there were 3 staff and 3 clients in a large, vacant lobby, but was told the kitchen does not open until 0700 hrs. The bar room door six steps away was open and the necessaries should have been provided. This poor service was unexpected and unnecessary. Hotel location good. Our stay was 3 nights and the room and bathroom were tidied, but not cleaned or vacuumed. The linens (except for the excellent towels), awful foam pillows, bedspreads, carpeting and curtains need replacing. TV news broadcasts only Al Jezeera in English (shame on you!) and the programming is decades old, mostly violent and loaded with long ads.
Response from Yessenia Sanchez R. on 27 Apr 2015
We would like to thank you for your comments and truly apologize for all the inconveniences that you had in our hotel, I would like to tell to you that we are taking the right measures so we do not disturb our guest on the next stay season due our principal goal is that you have a really pleasant stay in our hotel. We hope to have an opportunity to serve you on a future opportunity and demonstrate you that we have fixed our past mistakes. On behalf of our team from Howard Johnson Loja, thank you very much. Best Regards,