Room terrible, walls like paper. Couldn't shut toilet pocket door. It was so damaged. Shower cubicle handle very loose. Huge hole at bottom of bathroom door like a beaver had chewed it. Could not open wardrobe because of self closer on the room door. Balcony 1 chair. Overlooked by both sides, no screen for privacy. Chair in room had a huge hole in the seat. Staff miserable.
Comment from Hotel Management
12 Sep 2019 by Vicente Álvarez, General Manager, Hotel Management
Thank you for taking the time to share your feedback.
Unfortunately, it seems that we did not meet all your expectations and we would like to apologise. Had we been aware of the issues you experienced with the disturbance as well as with your room and facilities, our team members would have been delighted to assist you in this regard, and perhaps even move you to another room, depending upon availability. Nevertheless, we have noted your comments and we will have our maintenance team look into these matters. We also regret to read of any issues regarding the service; we work hard to deliver an exceptional guest experience and it’s apparent in this case, we fell short. All your comments are essential in educating our team members about good and bad service; thank you again for sharing them.
Nevertheless, we hope to provide you with a more enjoyable stay in the future.
Vicente Álvarez, General Manager