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Reviews of The Castle Hotel

4 out of 5
The Castle Hotel
Market Street, Aberaeron, Wales

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 122 reviews" "
Rating 8 - Good. 40 out of 122 reviews" "
Rating 6 - Okay. 22 out of 122 reviews" "
Rating 4 - Poor. 10 out of 122 reviews" "
Rating 2 - Terrible. 9 out of 122 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget

Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good acomodation booked in with the new property owner Kurt, we were the second transaction made on his hotel account, chap by the bar beat us to no 1 position by a matter of minutes, Kurt had recently bought the Castle Hotel friday the 1st of September was his first day so basically hit the road running! He explained theres going to be big changes / improvements over the coming months so watch the space, as a New Zealander the bar area is going to be a sport bar area with some great rugby camaraderie shown throughout, obviously other sports will be shown as and when and we wish Kurt well in his new venture, thoroughly enjoyed our stay and will definitely be returning in the future.
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Convenient location and great breakfast
Stayed 1 night in Mar 2023

8/10 Good

Susan

Stayed 1 night in Sep 2022

10/10 Excellent

Iwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Hosts were very accommodating and friendly. Room spacious and clean, bed was really comfortable. The breakfast was probably the best hotel breakfast I have ever had.
Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
The bathroom tiles the grouting need a really good clean and pillow protectors need washing after every guests the mattress was standard really badly trafic noise was bad .cheek inn was at 3pm but romm wasant ready until 4pm breakfast was lush but wouldn't stay again
Stayed 1 night in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Very welcoming and excellent service. Will be back again
Stayed 2 nights in Aug 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff. Clean rooms. Fantastic breakfast
Stayed 1 night in Aug 2022

8/10 Good

Poppy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable hotel close to the sea
Comfortable hotel in a lovely old building. Lovely staff - especially chatting over breakfast (they do offer a full cooked Welsh!). Street outside can be a little noisy, but quietened down by the night time.
Stayed 1 night in Jul 2022

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff very friendly. Breakfast was fantastic.
Stayed 1 night in Jul 2022

10/10 Excellent

Julie

Stayed 3 nights in Jun 2022

2/10 Terrible

Sophie

Stayed 3 nights in May 2022

2/10 Terrible

Neil

Stayed 1 night in May 2022

8/10 Good

Jean

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2022

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Ok for a 1 night stay
I’ve never stayed in a room above a pub before so it was an interesting experience. The room was basic but ok but the bed was not very comfortable. The bathroom was freezing. There was a towel wrack which looked like it may heat but it didn’t work. Breakfast was ok.
Stayed 1 night in Apr 2022

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Central to shops and the harbour . The hotel is effectively rooms above a pub with all rooms up a steep staircase at the rear. Check in was behind the bar which closed at 6pm on the night we arrived !! .The room was small with a basic en-suite and the roadside location made it noisy. This was overpriced and well below expectations
Stayed 1 night in Oct 2021

10/10 Excellent

Eugene Patrick

Travelled with pets
Liked: Cleanliness, staff & service
Very good staff , great sitting outside people watching
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is OK, nothing special,
Stayed 3 nights in Jul 2021

8/10 Good

Lianne

Liked: Cleanliness, property conditions & facilities
Breakfast delicious
Adequate for overnight stay - clean room but Had room at front so not sleep well due to traffic noise - room small but adequate, shower needs a re grout and shower tidy rusty . Breakfast was excellent- cooked perfectly with quality bacon sausage - friendly staff at breakfast really helpful,
Stayed 1 night in Jul 2021

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2021

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Rather a lot to pay for an average room.
A wonderful location in beautiful Aberaeron. A little disappointed with the room. For £126 a night we’d expect a much better shower. Towels were ok and breakfast good. There is limited accommodation in the town here so I guess prices will be pushed up. We ate at The Cellar - a fantastic restaurant.
Stayed 1 night in May 2021

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely host, very helpful with walks and restaurant tips
Stayed 2 nights in Nov 2020

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Anne, Abergavenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal service. Lovely lovely hosts. Really helped all they could in Covid conditions
Stayed 1 night in Sep 2020

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Lisa, Gloucestershire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely , clean and newly refurbished room and great breakfast
Stayed 1 night in Aug 2020

6/10 Okay

Daniel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good but could do with improvements
Lacking attention to detail when cleaning. Stained tea spoons, dark dirt spots all over the tv and previous toothpaste in the toothbrush holder. The room overlooked a 24 hour bakery with noisy fans and flickering floodlights every time they use the door. Bed was comfy and breakfast was nice and exactly on time. The hostess wore her ppe. The location was brilliant for exploring the town being right in the centre. Parking wasn't an issue as we got a space in the free car park opposite on the quay side.
Stayed 1 night in Jul 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doing well in difficult times
Visited just after lockdown so a difficult time for a hotel to cope with. Staff managed very well under difficult circumstances. Would stay again when things are back to normal.
Stayed 1 night in Jul 2020

4/10 Poor

Sian, Cardiff

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
From arrival we were disappointed! There was no welcome we were just made to feel like we were an inconvenience being there! The room did not reflect the photograph at all! The windows were very dirty around the frames, the bathroom was cramped with a broken light in the shower, both hooks on the door had snapped off a while ago (the brackets were left attached) and the shower needed a full work over with lots of visible damp!! Not great for anyone with asthma and allergies! The kettle in the room needed replacing a long time ago as the amount of damage inside meant that the boiled water was extremely metallic in taste! Although the young lady cleaning was polite and lovely, she needs further training on professional cleaning! The stairs are extremely steep, long and slightly dangerous! The only redeeming feature was the breakfast which was really good and the lady cooking was polite! Way too expensive for what you get!!
Stayed 2 nights in Oct 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

2/10 Terrible

John

Liked: Cleanliness, staff & service
Birthday weekend
Centrally located though noisy our room overlooked a busy road. Also smokers outside and as it was warm revellers outside until late. Room basic though clean. Breakfast excellent and staff polite and helpful.
Stayed 2 nights in Jul 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Lots of other places to stay!
There are lots of places to stay. Check them all this was one of the most expensive places and it is no way worth the money they are charging. Old rooms old tv’s extension leads falling apart that are plugged in to reach the kettle. The windows have wooden shutters that have been fitted so badly you might as well have not had them they let so much light in. The tv is one of the oldest I’ve seen in a room in a log time. The remote was worn out you couldn't see the numbers or even how to turn it on. Breakfast was poor raving about the bacon but the sausage was unedable! I think maybe the owners should invest some of the high cost of the rooms back in. Buy a new tv. Install better Wi-fi. There is also no parking. Be careful some on street is free where others you can only park for a limited time
Stayed 1 night in Jun 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, room comfort
Nice Hotel , great location. Clean and presented well. Breakfast good.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Went there for new years eve . Lovely evening not to crowded. Comfortable room and good breakfast
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very clean and comfortable little hotel. Very friendly and approachable staff. Excellent breakfast.
Stayed 1 night in Dec 2018

8/10 Good

Nicola, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located but no on-site parking although there is on-street parking and a public car park within proximity. Only a short walk from the beach.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Dissatisfying stay
Staff were not friendly on arrival and finished a personal conversation before acknowledging that we were there. When asking what time dinner was served we were informed that there was no food and we should eat out. Bedroom was over the bar and therefore very noisy and was also next to the breakfast room where a party was on going, also extremely noisy. We would not choose to stay in this hotel again and would not recommend it to anyone.
Stayed 1 night in Oct 2018

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfunctory Room
Stayed for one night as I was attending a meeting in Aberaeron. Nice large rooms and despite being over a bar I heard nothing. Slept well. Left early in the morning so apart from sleeping in the room, spent very little time in the building. Only two small suggestions: Shower is too small and curtains rather than pull down blinds would be better in the room.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

nxgxl, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid castle hotel at aberaeron
All fine until I went to my bedroom to discover that the "hotel" were holding a full scale disco immediately below my room. Complaints led to manager threatening to call police despite the fact I had already paid for my room. Next morning set off so tired that I hit a boulder at the edge of the roaad and totalled my car. The venue is poor. This is not a hotel. There is no restaurant. It is really just a bar.
Stayed 1 night in Sep 2018
Response from manager on 3 Oct 2018
We do not hold discos and we do have a restaurant which is open over the weekend The bar is not open late and even if it is busy it is well soundproofed

8/10 Good

peter, england

Liked: Staff & service, property conditions & facilities, room comfort
No fuss hotel
Nice homely hotel,were made to feel at home. Friendly staff. Restricted menu, but cooked well Comfortable rooms with all the accessories you would normally expect. No night porter, but you are given a pass key should stay our late. Would come back again
Stayed 1 night in Sep 2018
Response from manager on 3 Oct 2018
Thank you

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
OK place, very overpriced.
Well presented bedroom, but unfortunately the shower was stained and had not been cleaned from the previous guests. Welcome was quite unfriendly too, which all-in-all made us feel like we weren't valued customers.
Stayed 1 night in Sep 2018
Response from manager on 3 Oct 2018
we are sorry that the welcome was not up to your standard and the state of the shower our cleaning schedule has been updated

4/10 Poor

Linsey

Shame as not a great welcome but room was nice :-(
Hotel not suitable for business or Ferry travellers! We weren't aware of the last check in time of 10pm, both myself and my colleague who booked separately missed this! Via a phone call we were not sure they were going to let us check in at all as we missed the 10pm check in due to Ferry times! Not a friendly phone call at all so we didn't feel welcome! In the 20 years I have travelled for work I have never come across this! We had to let ourselves in and retrieve our key from the stairs - there didn't seem to be anyone on site! Room was cold and noisy but was lovely to be fair. I wouldn't stay again but is more suitable if you are on vacation. Breakfast was amazing so compliments to the chef! Shame as this hotel has so much potential but I didn't feel welcome!
Stayed 1 night in Sep 2018
Response from manager on 3 Oct 2018
we do state on our website that the latest check in time is 2200 hrs we try to be helpful where possible

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Appalling Don't stay here . Staff and management are shocking
Stayed 1 night in Jul 2018

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good except there is no parking and had to leave my car 200 yards away on side of the busy main A487 road for 2 days.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff . Beautiful cooked breakfast will definitely be staying again.
Stayed 1 night in May 2018