- Liked: Cleanliness, property conditions & facilities, room comfort
You can’t check in earlier than 3pm
A group of eight of us had booked for a wedding. We had contacted the hotel well in advance to see whether we could get at least one room for the luggage, to get changed and freshen up having travelled 2 hours. Unfortunately despite the early notice and the size of the hotel this was not possible and we were advised to change in the toilets. When we arrived I asked again whether we could have a room earlier than the check in and told no. I explained again the reason but was told to come back at 3pm. At this point I explained that the wedding was approximately half an hour away and that we were getting picked up and dropped off by a prearranged coach. This meant we wouldn’t be able to check in until midnight. I was disappointed with the lack of flexibility and service as I had to ask whether they would keep some of our luggage rather than leaving it in our car. The other guests didn’t get that option so had to leave their luggage in cars. The room was clean and pleasant. I found the breakfast to have a very good choice and selection. On checkout I wasn’t asked “how was your stay” which I find surprising particular for a 4 star hotel.