- Disliked: Cleanliness, staff & service
I chose to stay here because of the hotel towers over the sea by the pier. The owners Brittannia could do so much to improve it. Apart from filling and painting rust ringed holes in walls whose fittings have been removed, it's the training of staff which might make most difference. Why is a VAT receipt not something which can be printed before 8am on Checkout morning? Why is there dirt which is not being cleaned in the bathrooms? Come on Brittannia, you owe it to the Grand to get it back to its glory days.