Search Hotels with a View in Llanarmon Dyffryn-Ceiriog

"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"Staff and the quality of the food were the only positives. General maintenance and cleanliness were extremely low with our room having a broken window hinge, the bin lid broken off, spit covering the bedroom mirror, the bath taps being brown around the outside, the toilet seat being the incorrect size for the toilet and the bath clearly had had a water leak that had damaged the side and not been replaced/covered. The spa was equally as bad with scum marks around the hot tubs and general lack of repair and maintenance in all areas... A toilet door lock came completely off in my hand!"

"Stayed one night the inn was nice and the staff very friendly. The food was good in the restaurant and a good breakfast. The car park was full when we arrived and my car was damaged overnight with no note left. "