Nice hotel and spa, shame about other guests
Posted 16-Mar-2016 on Hotels
The hotel is a lovely old building surrounded by quaint villages and countryside, with an annex attached with lots more rooms in a nice location with good staff and facilities. Cheshire Oaks is nearby for shopping and so too is Chester. The tv in our room was a smart tv so we could log into our Netflix account! However, our stay at the hotel was marred with the memory of a very loud drunk group staying in the hotel who were up very late (3am) drinking in their rooms and making lots of noise, disturbing us and other guests on a Friday night. Not what to expect from a spa weekend away. The night staff couldn't control them. Our complaint was handled well with sympathy the next day by the manager, so some credit back to them and on that basis we would consider giving the hotel another chance. However, with it being a popular wedding venue, I'm now not sure how the hotel would separate celebrating tipsy guests from those looking to relax.