I brought my American boyfriend home to visit my parents in the Wirral two weeks ago. We chose this hotel primarily because of the spa/gym facility. Our stay was fantastic, primarily because the staff were, without exception, so lovely and friendly. I particularly want to mention Matt because he was so sweet and his smile made our day every day. The jacuzzi was great, both indoor and outdoor, and the hotel was lovely and quiet even though there were weddings going on both weekends we were there (we stayed for 10 days). Our first night was in a "character room" which I don't recommend since there was no shower. We moved to a different room, not in the main hotel, and it was gorgeous. We had a balcony with a view of the lawn and a lovely shower. The bed was huge (there was a smaller bed in the character room) and comfy.
I cannot say a bad word about this hotel and I am extremely picky. We plan on staying there when we return to the Wirral next year.