Ratings based on 84 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller

Posted 20-Feb-2017
Stayed at this lovely hotel and thoroughly enjoyed the spa facilities.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Amazing time had. Staff very friendly and accommodating and facilities are second to none.
4out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Lovely hotel & Friendly Staff

Posted 11-Feb-2017
Pros: Easy parking and friendly staff,
Cons: Heating system.
Location: The Wirral is lovely and has a lot to offer and is close to Chester.
Lovely hotel and the staff are so friendly but my room was very cold and I had to ask for a heater as the radiator wasn't working too well.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel, highly recommended

Posted 13-Nov-2016
Recently stayed a weekend at Thornton Hall for a wedding nearby. All staff were extremely welcoming, friendly, attentive and professional. Room was large,very comfortable and spotlessly clean. Good selection of quality beverages/biscuits etc including pod coffee machine. Super bathroom, again with quality toiletries. Breakfast was excellent with great choice of both hot (and everything was) and cold foods. Would have no hesitation in recommending Thornton Hall and look forward to returning when next in the area.
Comment from Hotel Management
06-Dec-2016 by Annie, Hotel Management
Dear Guest, Thank you for taking the time to write a review. I am delighted to read your kind comments and I will certainly ensure that they are passed on to the rest of the team. We all look forward to welcoming you again very soon. Kindest regards Annie Myler
2out of 5
by A verified traveller

Average

Posted 05-Sep-2016 on Hotels
Over priced for an average room / service
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful facilities

Posted 23-Aug-2016
Pros: Spa, room.
Cons: The bar lacked atmosphere. We were overcharged at checkout.
Location: A country hotel.
We booked the basic price room, and it's was excellent - decor and facilities. The award winning spa was 5 * standard. Good quality English breakfast.
Comment from Hotel Management
06-Dec-2016 by Annie Myler, Hotel Management
Dear Guest, Thank you for taking the time to write a review. We all hope to have the opportunity to welcome you back again soon. Kindest regards Annie Myler Guest Relations
5out of 5
by Emma from oswestry

Posted 15-Aug-2016 on Hotels
on own all staff were very helpful and friendly hotel was clean and set in a lovley village and ground
4out of 5
by Shahida from Stockport

Clean hotel with excellent customer

Posted 13-Aug-2016 on Hotels
My husband and I stayed for one night for a wedding which was half a mile down the road at Thornton Manor. Upon arrival we were greeted by a friendly doorman/porter and showed us to reception. At reception the staff were polite and friendly and we explained that our 3 daughters were driving up for the wedding and were going to stop off at the hotel to freshen up for the wedding with their children. We had only paid for a standard double room but the staff were wonderful and we didn't expect it but they upgraded us to accommodate our family. The staff were very understanding when we told them the girls had got delayed and we would need a late check out. The rooms are spacious and clean with good tea and coffee making facilities. Bathroom was well stocked with toiletries and soft fluffy towels. The grounds of the hotel and location has breathtaking views. We didn't get a chance to check the pool and spa facilities but that can be for next time. The customer service we received was excellent and I'd like to thank all the staff for making our stay stress free and an enjoyable one. We highly recommend this hotel
4out of 5
by Tricia from Blackwood

Lovely hotel and spa

Posted 12-Aug-2016 on Hotels
Lovely friendly hotel, nice setting, great spa and really well presented
4out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Aug-2016 on Hotels