Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

ok nothing special.

Posted 11-Jul-2016
i wouldn,t stay again and wouldn,t use expedia again.
4out of 5
by A verified traveller from sussex

Convenient location for our weekend away

Posted 31-May-2016
Pros: The staff were very pleasant, food of good quality, the pool area and the facilities are a massive plus! Rooms are clean and tidy
Cons: There was no safe in the room which was a bit disappointing. Also the corridors are a bit tired and need tidying
Location: About a 25 minute journey to/ from Liverpool or Chester, lovely surrounding scenery with golf courses, beaches and walks all within easy reach
We stayed here for a weekend break to visit the area. We found the hotel to be clean, set in lovely grounds with good facilities. The staff were really friendly and gave us good information about the area, booked cabs for us, etc. We had afternoon tea when we arrived and I found this to offer good value for money compared to others I have experienced. The breakfast was nice, but food required replenishing both mornings that we stayed. The pool area was fantastic and I really liked the snow cave.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Apr-2016 on Hotels
4out of 5
by A verified traveller

Nice hotel and spa, shame about other guests

Posted 16-Mar-2016 on Hotels
The hotel is a lovely old building surrounded by quaint villages and countryside, with an annex attached with lots more rooms in a nice location with good staff and facilities. Cheshire Oaks is nearby for shopping and so too is Chester. The tv in our room was a smart tv so we could log into our Netflix account! However, our stay at the hotel was marred with the memory of a very loud drunk group staying in the hotel who were up very late (3am) drinking in their rooms and making lots of noise, disturbing us and other guests on a Friday night. Not what to expect from a spa weekend away. The night staff couldn't control them. Our complaint was handled well with sympathy the next day by the manager, so some credit back to them and on that basis we would consider giving the hotel another chance. However, with it being a popular wedding venue, I'm now not sure how the hotel would separate celebrating tipsy guests from those looking to relax.
4out of 5
by Paul

Posted 12-Mar-2016 on Hotels
Fantastic staff and food. Hotel is very good.
5out of 5
by Victoria

This traveller left a rating score only Posted 19-Feb-2016 on Hotels
5out of 5
by Michael

This traveller left a rating score only Posted 08-Dec-2015 on Hotels
5out of 5
by Michael

This traveller left a rating score only Posted 06-Dec-2015 on Hotels
5out of 5
by Andrew from Notts

Great hotel

Posted 18-Nov-2015 on Hotels
This is one of the nicest hotels at a very competive rates. From arriving the staff, food and ambience was terrific
2out of 5
by A verified traveller

Tired hotel in need of a refurbishment

Posted 10-Nov-2015
Pros: Good location for Parkgate and walking.
Cons: Bathroom.
Location: Chester and liverpool both 20 my name away.
Room not bad but very far away from reception. Very very noisy room. Bathroom in need of cleaning and refurbishment. No mini bar.