Ratings based on 130 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Rossedale

10/10

Posted 03-Jan-2018
Can't fault anything about this hotel. Absolutely 5*.
3 out of 5
by A verified traveller from Chichester

one night stay

Posted 10-Dec-2017
Pros: size of bed
Cons: see above
Hotel was in lovely grounds but we were only there for one night so the room and bar more important to us. Room was big enough with lovely big bed but no thermostat control in the room so very hot over night. When I mentioned it to staff they said we could have phoned down but who does that in the middle of the night? Also, no full length mirror in the room - they hold lots dinner dances , weddings and special events - we girls like to check how we look before we leave the room! Staff said they agreed and other people had mentioned this - so why not fix it? Finally, the bar man was very friendly but he was the only one serving with several people waiting. Other managers and staff were around in the bar area and seemed to just ignore us waiting - they obviously had much better things to do than serve customers!
5 out of 5
Recommended
for Everyone
by A verified traveller from Fernandina Beach, FL

Visiting family

Posted 30-Nov-2017
Pros: High quality facilities; great gym and pool; good choice between casual dining at the Tapas Brasserie or fine dining at The Lawns.
A one night stay to visit an ailing parent in Hoylake, Thornton Manor was an ideal location to stay and to host dinner. This the second visit and there will be more to come.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Nov-2017
Lovely hotel with great spa facilities and gym. Perfect for a nice relaxed night with very friendly staff willing to go the extra mile.
5 out of 5
Recommended
for Everyone
by A verified traveller from lancashire

birthday treat

Posted 04-Nov-2017
Pros: everything
this was booked as a surprise trip for a birthday and it was wonderful all the staff were amazing the room was lovely and the bed was the biggest we had ever seen and so very comfortable we had a lovely view over the gardens we had dinner in the bistro and the food was excellent and the lady and young man on duty produced a lovely happy birthday desert the pool and spa just what we needed sat in the hot tub looking at the stars after playing in the ice cave lovely filling breakfast to finish a truly amazing stay we will definitely be returning a very big thank you to all the staff for making our stay so special
5 out of 5
by Mark

Posted 22-Oct-2017 on Hotels
We have just had our daughters wedding hear the staff are wonderful the hotel is luxurious a great venue and highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2017
Ticked all the boxes for a 4star hotel , issue with bar food quality was resolved.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Oct-2017
Pros: The friendly staff
Cons: As I have stated above reduce the age for the pool for children swimming accompanied by an adult
Very good experience, staff excellent, downside lack of communication regarding the spa, also not too happy about the age for children in the pool, part of the reason I chose teh hotel was so I coulld take my grand daughter swimming, if the age was reduced to 5 years then my overall score would be 10 out of 10
5 out of 5
by A verified traveller

Great hotel, great spa and gym.

Posted 23-Sep-2017 on Hotels
Fantastic hotel with amazing faculties
5 out of 5
Recommended
for Everyone
by A verified traveller from Connahs Quay

FAB birthday Spa break

Posted 14-Sep-2017
Lovely location modern boutique style rooms spacious and spotlessly clean! Has 2 restaurants The Lawns and The Brasserie we dined in the more informal Brasserie and the tapas style meal we had was excellent and not overpriced loved the spa which had sauna,steam room, an ice cave and 3 jacuzzis one inside and 2 outside in the grounds I have restricted mobility and found that all areas were accessible with anti slip floors and got in and out of pools and Jacuzzi with ease all the staff were friendly and couldn't do enough for you it's great to stay for a special occasion and managed to get a great deal as booked well in advance.. I will definitely return