Ratings based on 662 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheshire

Great hotel, close to Albert Dock.

Posted 12-Feb-2018
Lovely hotel. Quick and easy check in. Friendly, helpful staff. Comfortable room, home from home. Even had two pillows! Breakfast was included in the price - great choice of continental or full english. Within easy reach of Albert Dock and close to all shops and town centre. Will definately stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location for ACC.

Posted 01-Dec-2017
Nice hotel, comfortable. Staff was nice. Close to ACC. Walking distance to bars restaurants and great shopping
5 out of 5
by Rita

This traveller left a rating score only Posted 24-Nov-2017 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Nov-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Cork, Irl

Hotel in nice docks area close to Liverpool centre

Posted 20-Nov-2017
Arrived at 23.00 to be told hotel was overbooked due to computer error.. however the staff could not have been nicer. They arranged for us to stay at a hotel next door for the first night, then gave us an upgrade for following two nights and complimentary bottle of wine. Good breakfast, good kitchen facilities in the room. Echo Arena on doorstep and central to shopping district. Would recommend.
4 out of 5
by hywel

Business

Posted 02-Nov-2017 on Hotels
Excellent stay. Ideal location for Echo
4 out of 5
by Laura

Lovely hotel in good area

Posted 26-Oct-2017 on Hotels
We had a good time. The staff were friendly and the room was lovely. The social I'm the evening was a nice touch.
5 out of 5
by MArk

perfect

Posted 26-Oct-2017 on Hotels
always spot on
5 out of 5
by Claire

Excellent hotel.

Posted 24-Oct-2017 on Hotels
Excellent stay. Lovely staff, good location, relaxed feel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kansas City,USA

Loved this place.

Posted 21-Oct-2017
Pros: A good hearty breakfast. Laundry on site for guest to use. The staff was friendly and have good sense of humor.
Cons: The dryer issue of improper ventilation.
Location: Location is great, near the docks and Liverpool One with all the shopping one could ever want.
From the front desk to the staff at breakfast every thing was the best. Our room was spotless, the breakfast area and food selection was very good. Our only problem arose when we tried to do a little laundry. The room was clean and nicely located, but the dryers are not vented properly therefore our clothes would not dry. Need to be vented to the outside to dry the clothes and keep the room at a comfortable temp. A second drying rack would also be helpful. Otherwise we will definitely be back on future visits to Liverpool.