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Mercure St Helens

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Indoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Mercure St Helens

UNESCO Sustainable Property

Mercure St Helens

4 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

  • Popular LocationCitadel Arts Centre8 min walk
  • Popular LocationSt. Helens' World of Glass10 min walk
  • Popular LocationLangtree Park Stadium13 min walk
  • AirportManchester (MAN)35 min drive

Choose dates to view prices

About this area

St Helens

Mercure St Helens is located in St Helens. Cavern Club and St. George's Hall are local landmarks, and travellers looking to shop may want to visit Liverpool ONE and Lark Lane. Looking to enjoy an event or a game? See what's going on at Haydock Park Racecourse or Aintree Racecourse.
Popular Location

What's nearby

  • Citadel Arts Centre - 8 min walk
  • St. Helens' World of Glass - 10 min walk
  • Langtree Park Stadium - 13 min walk
  • Knowsley Road Stadium - 4 min drive
  • Sherdley Park - 5 min drive

Getting around

  • St Helens Central Station - 14 min walk
  • Manchester Airport (MAN) - 35 min drive

Restaurants

  • 92 Restaurant — 1 min walk
  • Running Horses - 6 min walk
  • Blessed Sports Bar - 7 min walk
  • Colours - 8 min walk
  • Caffè Nero - 9 min walk

About this property

Mercure St Helens

Eco-friendly hotel with restaurant and indoor pool
This smoke-free hotel features a restaurant, an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 84 rooms offer free WiFi, coffee makers and flat-screen TVs. Hairdryers, safes and phones are among the other amenities that guests will find.
Mercure St Helens offers 84 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a health club.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 9.95 for adults and GBP 6.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: GBP 9.95 for adults and GBP 6.95 for children (approximately)
  • Early check-in fee: GBP 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

St. Helens
Mercure St Helens Opening May 2019 Hotel
Mercure Opening May 2019 Hotel
Mercure St Helens Opening May 2019
Mercure Opening May 2019
Hotel Mercure St Helens (Opening May 2019) St Helens
St Helens Mercure St Helens (Opening May 2019) Hotel
Hotel Mercure St Helens (Opening May 2019)
Mercure St Helens (Opening May 2019) St Helens
St. Helens Hotel
Mercure St Helens Hotel
Mercure St Helens St Helens
Mercure St Helens Hotel St Helens

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 52 out of 144 reviews
5 - Excellent 36%
Rating 4 - Good. 46 out of 144 reviews
4 - Good 32%
Rating 3 - Okay. 26 out of 144 reviews
3 - Okay 18%
Rating 2 - Poor. 12 out of 144 reviews
2 - Poor 8%
Rating 1 - Terrible. 8 out of 144 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.0/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was a king size bed but was two beds put together that constantly moved apart so basically me and the missus slept apart for the gap grew The duvet was zipped together but not the bed Bath was too short and narrow I’m 5’11 and didn’t enjoy it Was made for 5 foot people and toilet paper was the cheapest money can buy A simple snack and share at £20 had one hot item and loads of chilled goods that would be fine if described as such but it took an hour to prep and deliver ???? Overall I would never stay there again No wonder the Hilton group sold it !
Stayed 1 night in Jun 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of parking, friendly and helpful staff.
Stayed 2 nights in Jan 2021

2/5 Poor

Disliked: Cleanliness, room comfort
Covid risk if you stay here
No one wore a mask and the hotel wouldn’t enforce it. (Even though signs in their lobby said it was mandatory). The room wasn’t clean - hair in the bathroom in multiple areas when we arrived. Advertising said kingbed - but it wasn’t. It was 2 small beds pushed together. Stay somewhere else.
Stayed 2 nights in Dec 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Helens
Lady in the restaurant was friendly and engaging whilst maintaining her social distance.
Stayed 2 nights in Nov 2020

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Mercure St Helens gloomy room
The bed was very comfortable indeed. The room however was very gloomy due to poor lighting. Very poor lighting.
Stayed 2 nights in Oct 2020