Sports bar

Reviews of The Lord Street Hotel, BW Signature Collection

4 out of 5
The Lord Street Hotel, BW Signature Collection
180 Lord St, Southport, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 188 reviews" "
Rating 8 - Good. 49 out of 188 reviews" "
Rating 6 - Okay. 12 out of 188 reviews" "
Rating 4 - Poor. 4 out of 188 reviews" "
Rating 2 - Terrible. 7 out of 188 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Justin, Solihull

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Convenient and great restaurant next door.
Stayed 1 night in Jan 2024
Response from Alison on 24 Jan 2024
Thank you Justin for coming to stay with us, we appreciate your feedback.We hope to see you again soon.Kind RegardsAlison Reception

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good having the sports bar below the hotel, though it did sometime mean the receptionist was busy sering in the bar. The room was freezing when we arrived and the aircon heating kept switching off after 30mins. Relied on the batroom radiator to heat the whole room. The room itself was spacious for a cosy/small room and it was clean and nicely decorated. My wife particularly like the electric shower. The corridors were a bit of a maze with little signage to get you to reception. Glad there wasn't a fire.
Stayed 2 nights in Dec 2023
Response from Alison on 6 Jan 2024
Hi Christopher, thank you very much for reviewing your stay with us. We are happy you found your room to to, spacious and clean. We truly appreciate all guest feedback and value your opinion. We look forward to seeing you again soon! Best wishes, Alison, Reception

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location, the only thing that lets it down is the electric shower which this time of year you have to hug the wall to get wet
Stayed 1 night in Dec 2023
Response from Alison on 16 Dec 2023
Hi Peter,Thanks you for this great review, your feedback is valued.Best wishes Alison Reception

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alison on 26 Nov 2023
Thank you for your top score, we are delighted you had a wonderful stay.We look forward to welcoming you again in the neat future.Kind regardsAlisonReception

6/10 Okay

J G

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Another Night Away
I made a complaint via the hotels web site but have not had a reply. I do not expect to see used feminine hygiene products in the toilet brush.
Stayed 1 night in Sep 2023

6/10 Okay

Carla

Stayed 1 night in Oct 2023
Response from Emma Reception. on 3 Nov 2023
Hello Carla, thank you for this review, we appreciate and value your feedback!

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Outstanding hotel in an excellent location. Staff particularly friendly, helpful, and attentive, especially Claudia. I wish our trip had involved staying more than one night here.
Stayed 1 night in Oct 2023
Response from Reception on 27 Oct 2023
Hello Rex, Thank you very much for the Super review! Great to hear you thought the hotel was outstanding and our location excellent. We're delighted that you enjoyed your stay with us and we look forward to welcoming you again soon! Kindest regards

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023
Response from Emma Reception. on 27 Oct 2023
Hello Jeff, Thank you very much for the Super review! We're delighted that you enjoyed your stay with us and we look forward to welcoming you again soon! Kindest regards

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day short break
Short 3 day stay. Have stayed in this hotel before so knew it was ok. Staff are very good and friendly. Location is excellent right on Lord Street. I was put in an accessible room this time which i didn't need or ask for but it wasn't a problem. The bed was comfortable and the shower was a wet room. A couple of very small issues, one was no hooks anywhere so nowhere to hang towels or a cap. Also the bathroom didn't have the 2 pin shaver socket so couldn't recharge my electric toothbrush.
Stayed 3 nights in Oct 2023
Response from Reception on 27 Oct 2023
Dear Guest, Thank you very much for this review! Great to hear you thought our staff was friendly and the location of our hotel was excellent. We appreciate and value all your feedback! Kind Regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on 10 Oct 2023
Hello Karen, thank you for this super review! We truly appreciate all feedback we receive. We look forward to welcoming you back very soon!

10/10 Excellent

Jay Mathew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, lovely room.
The front staff has gone far and beyond to make our stay as comfortable as it possibly could. I would like to commend Jade for making our stay memorable.
Stayed 1 night in Oct 2023
Response from Reception on 8 Oct 2023
Hi Jay,Thank you for this wonderful review and taking the time to share your experience with us. I will pass your lovely comments onto Jade and the whole team for you.Best RegardsAlisonReception Team

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Reception on 26 Sept 2023
We are glad you enjoyed your stay.Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly at reception. Night receptionist very helpful and attentive. Stayed here before as rooms are comfy, clean and modern. Would highly recommend.
Stayed 1 night in Sep 2023
Response from Reception on 26 Sept 2023
Hi,We appreciate your feedback and are glad you had a nice stay with us. We look forward to having you again in the future.Kind Regards

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception on 14 Sept 2023
Thank you for the review

2/10 Terrible

Catherine

Stayed 1 night in Sep 2023
Response from Reception on 14 Sept 2023
Thank you for the review

8/10 Good

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in a lovely hotel
Stayed 1 night in Aug 2023
Response from Reception on 14 Sept 2023
Thank you for the review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on 14 Sept 2023
Thank you for the review

8/10 Good

M

Stayed 1 night in Aug 2023
Response from Reception on 14 Sept 2023
Thank you for the review

6/10 Okay

HAYLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lord Street
Lovely room and lovely staff. The average rating is due to loud music until 12.30 and then noisy people outside until late. Had I known we were staying over an Irish pub, I would not have booked. This needs to be made clear on site. We left a night early.
Stayed 2 nights in Aug 2023
Response from Reception on 14 Sept 2023
Thank you for the review. We appreciate all guests feedback.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and fresh
Stayed 1 night in Aug 2023
Response from Reception on 14 Sept 2023
Thank you for the review

4/10 Poor

George

Stayed 2 nights in Aug 2023
Response from Reception on 14 Sept 2023
Thank you for the review

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel; very high standards, fittings and furnishings. Lovely breakfast provided in The Grand Hotel across the road. Slightly inconvenient having to leave the hotel for breakfast but not a big problem. Very good waiting staff in The Grand and comfortable restaurant area.
Stayed 2 nights in Jul 2023
Response from Reception on 14 Sept 2023
Thank you for the review

10/10 Excellent

Peter Wallacr

Stayed 1 night in Jul 2023
Response from Reception on 14 Sept 2023
Thank you for the review

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with excellent staff. The hotel has many bars right on its doorstep. The room was spotless with nice touches in the bathroom. I would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Reception on 10 Jul 2023
Hello, thank you so much for your lovely review. We are delighted you would stay here again and we look forward to welcoming you. Kind regards, Claire reception team

10/10 Excellent

Sharon

Stayed 1 night in Jun 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel just noisy
Lovely hotel, lovely room. Just very noisy with loud music and lots of people below window. Couldn’t get to sleep because of this.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kath

Travelled with family
Very clean,modern. Staff very helpful and friendly
Stayed 1 night in Jun 2023

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Great spot. Lovely room. Great service
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed over for a wedding. Rooms were beautiful. Fully recommend it.
Stayed 1 night in Jun 2023

8/10 Good

Pamela

Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel modern and spotless😀
Stayed 1 night in May 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

10/10 Excellent

Elizabeth

Stayed 1 night in May 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to go over the road for breakfast
Stayed 1 night in Apr 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Amazing hotel lovely staff especially Claudia she was awesome very friendly and even upgrade our room as we were staying for 3 nights will deffo be back was great location for us from Aintree races
Stayed 3 nights in Apr 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

10/10 Excellent

Justin

Stayed 1 night in Apr 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good stay. Very comfortable bed and pillows. All very clean. Shower base very slippery could do with a anti-slip mat. Breakfast was lovely in the hotel over tge road i assume they are part of same company.
Stayed 2 nights in Apr 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

8/10 Good

Graham

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Reception on 8 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.

2/10 Terrible

Cassi

Stayed 1 night in Mar 2023

8/10 Good

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and modern. Quite compact but more than suitable for one night stay. Bed cumfu and bed linen great. Pillows didn’t match the quality in the
Stayed 1 night in Mar 2023

8/10 Good

Georgina

Travelled with family
Liked: Property conditions & facilities, room comfort
Lord Street Hotel Review
If you want a quiet location do not book this hotel. My room was on the first floor above Punch Tarmey's, a lively loud noisy bar. I have no trouble this this but what I do have trouble with is that it is allowed to be open until the early hours. I had gone to Southport to attend a funeral with my sister and her husband and had requested that we were put into rooms next door or close by, this was not accommodated which was not ideal. The hotel rooms have undergone significant renovations and were very pleasant however I did report a light out in the bathroom on my first night which was not attended to and upon checkout a couple of days later reported that a second one had gone which made the bathroom very dark. The location on Lord Street is good and although there is parking at the back of the hotel in a Tap2Park car park the cost if you are staying in the hotel is reduced to £8.20 per night which is still very expensive, if you are there for a few days you have to factor this into the cost of your hotel stay. We stayed in a B&B in July last year and the parking was free.
Stayed 3 nights in Feb 2023

10/10 Excellent

Sharon

Stayed 1 night in Jan 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely large room overlooking the front street.
Stayed 4 nights in Dec 2022
Response from Reception on 26 Dec 2022
Thank you for your recent stay and for taking the time to leave a review.We look forward to seeing you again soon.

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay, our room was very good with excellent views of Lord Street and all the staff where very welcoming and helpful, slightly on the negative the room was in some respects not very functional ie. Lighting around dressing table and in bathroom over bowl was poor, also when sitting at the dressing table you cannot see into the mirror which is too high, nevertheless we would probably stay again on our next visit to Southport.
Stayed 2 nights in Nov 2022
Response from Reception on 17 Nov 2022
Thank you for your recent stay and for taking the time to leave a review. Thank you for your feedback.

10/10 Excellent

Derek

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Claudia on 31 Oct 2022
Thank you for your recent stay and for taking the time to leave your review. We hope to see you again in the near future.Kind regardsClaudia

4/10 Poor

Julie

Stayed 5 nights in Sep 2022
Response from Claudia on 31 Oct 2022
Thank you for your recent stay and for taking the time to leave a review.Kind regardsClaudia

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room
Great room in an ideal location on the main road. Modern room with all the expected facilities and very comfortable. It is above a bar but that didn't have any impact on our stay
Stayed 1 night in Sep 2022
Response from Claudia on 31 Oct 2022
Thank you for your recent stay and for taking the time to leave a review. We look forward to seeing you again very soon.Kind regardsClaudia