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Reviews of Ibis Liverpool Centre Albert Dock – Liverpool One

3 out of 5
Ibis Liverpool Centre Albert Dock – Liverpool One
27 Wapping, Liverpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 434 out of 1000 reviews" "
Rating 8 - Good. 372 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gill

Travelled with group
Liked: Cleanliness, staff & service, amenities
Majority of staff were excellent.Disabled room needs attention and adjusting in some areas. Small rooms but overall glad we stayed.
Stayed 2 nights in Apr 2024
Response from Lisa on 23 Apr 2024
Dear Gill, Thank you for your feedback. We appreciate your kind words about our staff. We will address the issues with the disabled room promptly. We hope to welcome you back for an improved experience. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis is in a very convenient location if you are looking to explore the Albert Docks area. The staff was friendly and helpful. I would stay again.
Stayed 4 nights in Apr 2024
Response from Lisa on 22 Apr 2024
Dear Jeff, We are delighted to hear that you found our location convenient and our staff friendly and helpful. We look forward to welcoming you back at ibis Liverpool Centre Albert Dock - Liverpool One. Thank you for your kind words. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lisa on 22 Apr 2024
Dear JamesMany thanks for taking the time to leave your review. We hope to see you back soon.Kind regardsLisa ThornborrowIbis Liverpool Centre Albert Dock - Liverpool One

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms. Rooms are small but that wasn’t a surprise.
Stayed 1 night in Apr 2024
Response from Lisa on 15 Apr 2024
Dear Kirsten, Thank you for highlighting our great location, friendly staff and clean rooms. We appreciate your understanding regarding the room size. We hope to welcome you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good affordable choice when up il the area
Stayed 1 night in Apr 2024
Response from Lisa on 11 Apr 2024
Dear Kenneth,Thank you for your positive feedback! We are delighted to be your affordable choice in the area. We look forward to welcoming you back soon.Kind regards,Lisa ThornborrowGeneral Manager, ibis Liverpool Centre Albert Dock - Liverpool One

4/10 Poor

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel in a good location. But thats were it ends. Room very poor no usb for changing phones room very small two beds pushed together to make one bed and my husband fell down the gap in the bed and when you pay £203.00 for one night stay you would expect a better standard. No bin liner in the bins. Mattress very thin more like a mattress topper. Very disappointed with the quality of the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed they was no face towels
Stayed 2 nights in Apr 2024
Response from Lisa on 8 Apr 2024
Dear Colin, Thank you for your feedback. We apologise for the inconvenience regarding the absence of face towels. We can provide additional bath towels, however we do not provide face towels. We hope to welcome you back for a better experience. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.

8/10 Good

Boyette, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
A few minutes walk from the bus station, the docks and Liverpool one. Shame the museum are on strike. Apart from that beautiful city
Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa on 8 Apr 2024
Dear WayneMany thanks for taking the time to leave your review, it's much appreciated and we look forward to welcoming you back soon.Kind regardsIbis Liverpool Centre Albert Dock - Liverpool One

6/10 Okay

André

Business traveller
Liked: Staff & service
Disliked: Amenities
Low budget experience for a mid-price room
Stayed 1 night in Mar 2024
Response from Lisa on 3 Apr 2024
Dear André, We regret to hear about your experience. Our aim is to provide a comfortable stay for all guests. We appreciate your feedback and will strive to make improvements. Thank you for sharing your thoughts. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

8/10 Good

Ryan

Travelled with partner
Onsite parking was great for 10 a night, The toilets from other rooms were noisy and the extractor fan in our bathroom didnt work! Cheap n cheerful place to stay in liverpool.
Stayed 1 night in Mar 2024
Response from Lisa on 3 Apr 2024
Dear Ryan, Thank you for your review. We are glad you found our onsite parking convenient. We apologise for the inconvenience caused by the noisy toilets and the extractor fan in your room. Your feedback is valuable to us. We hope to welcome you back soon. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.

10/10 Excellent

Marcus

Travelled with family
Liked: Amenities
Everything was ideal, situated in the centre of the city. Everything we needed was a small walk away, would definitely stay here again if available, thank you.
Stayed 1 night in Mar 2024
Response from Lisa on 26 Mar 2024
Dear Marcus, We are delighted to hear that you found our location ideal for your needs. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One. Kind regards!

2/10 Terrible

JASON, Pontypridd

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was a disappointing stay. The room was appalling. The bathroom door wouldn’t shut at all (recorded it). The bed was like sleeping on a park bench. The carpet in the room was dirty. Debris in one place, muddy stains in another and sticky in another place. Would deffo never stay here again.
Stayed 2 nights in Mar 2024
Response from Lisa on 25 Mar 2024
Dear Jason, We are truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the room conditions is concerning and we apologise for the inconvenience caused. Ensuring a comfortable and clean environment is a top priority for us, and we will address these issues promptly. We appreciate your feedback and will take necessary actions to improve. We hope you reconsider and give us another chance to provide you with a better stay. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa on 23 Mar 2024
Dear MartinMany thanks for your review. We hope to be able to welcome you back soon.Kind regardsIbis Liverpool Centre Albert Dock - Liverpool One

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good value for money, clean, comfortable. Bedroom had everything we needed. Really helpful staff, could store luggage before check in and after check out until we returned to collect it. Easy overnight parking.
Stayed 1 night in Mar 2024
Response from Lisa on 20 Mar 2024
Dear Sheila, We are thrilled to hear about your positive experience! We are pleased that you found our location excellent, rooms clean and comfortable and our staff helpful. It was a pleasure to assist with luggage storage. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One and we look forward to welcoming you back soon. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.

8/10 Good

WENDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable overnight stay for trip to city. Very convenient, close to Dock and tourist attractions yet very quiet in room. Clean, comfy bed, excellent hot shower.
Stayed 1 night in Mar 2024
Response from Lisa on 14 Mar 2024
Dear Wendy, We are delighted to hear that you had a comfortable stay with us. We are glad you found our location convenient and enjoyed the cleanliness, comfy bed, and excellent hot shower. Looking forward to welcoming you back soon! Best regards, ibis Liverpool Centre Albert Dock - Liverpool One

2/10 Terrible

Adel

Disliked: Cleanliness, staff & service, property conditions & facilities
Not helpful small room
Stayed 2 nights in Jan 2024
Response from Lisa on 11 Mar 2024
Dear Adel,Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you may have experienced during your stay with us. Your comments regarding the size of the room have been duly noted. We appreciate your valuable input and will take it into consideration for future improvements.We hope that despite this issue, you had an otherwise pleasant stay with us. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,ibis Liverpool Centre Albert Dock - Liverpool One

2/10 Terrible

usama

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was really cold heater systems not working and only on channel tv .
Stayed 1 night in Feb 2024
Response from Lisa on 12 Mar 2024
Dear Usama,Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the heating system not working properly and the limited channel selection on the TV. Your comments have been duly noted and will be taken into account as we strive to improve our services. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.Best regards,ibis Liverpool Centre Albert Dock - Liverpool One

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff. Good breakfast and excellent location!
Stayed 1 night in Feb 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Good location. Clean tidy rooms. Plenty parking
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024

6/10 Okay

Carl

Travelled with partner
Liked: Cleanliness
The hotel is in a great location with easy and secure parking which was a plus for us. Parking was £10 a night which is a little cheeky but a lot cheaper than any of the surrounding carparks. Reception area was a little cramped and basic but did what it needed to do. Our room was very basic with a mixed of modern and old. The room was clean and tidy. The bed was the biggest down side for us, it was just 2 single beds pushed together with a thin mattress topper on top. The 2 beds kept moving apart leaving a big gap to fall in and the beds were rock hard. Overall we are happy for the low price we paid.
Stayed 1 night in Feb 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position for this hotel
Stayed 2 nights in Feb 2024

8/10 Good

Charlotte

Travelled with partner
Convenient spot and okay hotel bar. Limited car parking. Rooms are very small. Don’t agree that they won’t accept cash at the bar
Stayed 1 night in Feb 2024

4/10 Poor

Alison

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very convenient to city centre. Beds were the worst ever,so bad that we went home early
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Always stay here when visiting Liverpool. It has parking and close to city centre.
Stayed 1 night in Jan 2024

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room, large clean bathroom with a really good hot shower. The breakfast was included so great value and the range of food and drink was excellent. Also well situated and parking next to the hotel at a reasonable rate.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kim

Stayed 1 night in Jan 2024

8/10 Good

Tom

Stayed 2 nights in Jan 2024

10/10 Excellent

Beatrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Absolutely loved this gem. I bought water and and was very impressed by the packaging. I’ve not seen anything like it before.
Loved this packaging
Stayed 2 nights in Jan 2024

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Smit

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in Liverpool
Perfectly situated straight opposite the Albert Dock with amazing views which were fully lit up all day long. Only a five minute walk into Liverpool One Shopping Centre and then into the City. The car park was very reasonable at £10.00 per night however for Blue badge holders this is free. On entering the hotel, the staff were very helpful and always polite and seemed happy There was great Wheelchair access into the hotel and in the main areas. Bedrooms are a little on the small side for electric wheelchairs especially getting into the room. The shower facilities were great with a chair placed in their for those unable to stand. The restaurant was great value for money and very nice food. Drinks were also a good price. For example we ordered 3 main courses and a pint of beer, a pint of coke and a bottle of coke for £45.00 ish. Genuinly a place i will stay in again. In fact for us we found it more user friendly for an electric Wheelchair user. The hotel was much more spacious in the foyer and resturant than the other Ibis Hotel in Liverpool. Very pleased
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a nite or two.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed - I was expecting much more
Very well located hotel in Liverpool city centre with good breakfastand parkingavailablefor £10 a day. However, the room condition WAS TERRIBLE. The kids bed was broken, the toilet fan seems doesnt work properly and the TV is small and very bad. So, if you want a well located place to sleep only, this is the place. I would not stay again in this place because it is not chep and it is far from rate 8. It doesn't worth the £108 a night.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and friendly staff
The staff were very welcoming and made us feel comfortable. Breakfast was good, great selection of food to cater to us all as my younger son only eats some foods. Room was clean and the bed was extremely comfortable. Very solid mattress, which is what I prefer. Double bed was big and high. Parking that is accessible was good for us and the front of the hotel was lit up for Christmas beautifully. It was close to my childhood area and family so the location was ideal for us. Very good prices too. Thank you.
Stayed 3 nights in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

8/10 Good

Mandy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Liverpool
Easy to find, great location, excellent service from the staff and great area out front for breakfast, drinks, lounging. Rooms were tired looking and dated, my single bed was a pull out chair, not a bed as advertised. Room was drafty. They did provide an extra blanket when requested. Service from the staff was what made this trip, not the room.
Stayed 1 night in Dec 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located close to the Dock.
Conveniently located close to the Dock. Clean and comfortable. The water pressure for the shower is a bit too low, but all the rest is generally good.
Stayed 2 nights in Dec 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good staff
Stayed 1 night in Dec 2023

6/10 Okay

WOLFRAM, Northampton

For the prize charged, the quality of rooms and food is mediocre. Their rates are overpeized.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Denise

Disliked: Property conditions & facilities
Christmas ball
Hotel could do with a revamp, looking tired and dated. Clean enough. Came up to stay for the night to go to a Christmas ball . Staff were a bit Robotic. Car park was completely full. So having to park in disabled bays, or take the car out of the car park . Weather was horrendous, so that was not a option.
Stayed 1 night in Dec 2023

6/10 Okay

Richard, Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were extremely helpful and polite, the rooms were basic for the amount we paid!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Nice welcome and plenty of car parking spaces. No need to pay in advance. Just £10 at the reception. Good quality comfortable beds and the shower and bathroom worked perfectly. Breakfast was plentyful and tasty. The prices in the bar were good too.
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room and room was freezing on entering. It is winter and the window was left open with no heating on. The heater didn’t let a lot of heat out so was sat working feeling very cold
Stayed 1 night in Dec 2023