Ratings based on 729 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Couples
by A verified traveller

nice hotel near station and city highlights

Posted 20-Mar-2017
Location: Able to walk to all the sites and museums and artgalleries
No need to give clean towels every day, we hung them up so they wouldn't have to waste energy and detergent but still got fresh ones.
Comment from Hotel Management
21-Mar-2017 by Jonathan, Hotel Management
Thank you for taking the time to place your review following your recent stay with us in the heart of Liverpool. Your feedback is important to us and we shall use your comments to improve for the future. Thank you, once again. Jonathan King General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Close to Lime Street Station

Posted 19-Mar-2017
Can walk pretty much anywhere in the City from the hotel
Comment from Hotel Management
21-Mar-2017 by Jonathan, Hotel Management
Thank you for taking the time to place your kind review. We hope that your enjoyed your time in Liverpool and we look forward to welcoming you on many future occasions. Kind regards Jonathan King General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Leicestershire

Extremely helpful, friendly staff,

Posted 08-Mar-2017
Pros: Everything.
Cons: Improve the range of beers in the bar,
great hotel, perfectly situated for sightseeing, shopping and nightlife. Lime Street Train Station only 100 yards away, and convenient parking next to the hotel. Very helpful staff on the front desk, especially Rodrigo, good breakfast sets you up for the day ahead. Very pleasant rooms, comfortable beds giving a good nights' sleep. Cannot fault the hotel at all.
Comment from Hotel Management
09-Mar-2017 by Jonathan, Hotel Management
Dear Ron Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn of the high standards of service you received from our team and, in particular, from Rodrigo. I have personally shared your feedback with him and he wishes to thank you for the mention. We hope to have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from South Shropshire

Handily placed hotel

Posted 22-Feb-2017
We stayed at the Holiday Inn for 3 nights , because of its proximity to Liverpool Lime Street rail station , we travelled by train , the walk to the hotel from the rail concourse only took a couple of minutes . The hotel itself is welcoming , the room is comfortable and the bathroom well stocked . There was an iron and board in the wardrobe , a hairdryer in the drawer and a kettle with tea/coffee . We did have a slight problem with the room temperature but the staff were able to repair the control the following morning and have us a fan to keep cool even though this was in February . We didn't eat at the hotel , there is a Sainsbury express next door if you need essentials . We used a Wetherspoons just around the corner for breakfast which is cheaper , the reason I did this is that although the Holiday Inn breakfast is all you can eat , it encourages me to overeat as my will power is not as strong as it should be. The hotel is handy for Liverpool central rail station as well as Lime Street , we took a train from central to Blundellsands to view Antony Gormleys statues on the beach , we also carried on to Southport to visit . Albert Dock and Pierhead are only 10 minutes walk away , I am disabled but found this distance no problem . There are many stores en route and the Cavern Quarter where the Beatles story started is worth a visit by any fans . I recommend this hotel , we really enjoyed our stay although we were out most of the time this is a great base .
Comment from Hotel Management
22-Feb-2017 by Jonathan King, Hotel Management
Dear Marcher Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We really do appreciate your recommendation and we hope to be able to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Solihull

Close to Lime Street Station & the Empire Theatre

Posted 03-Feb-2017
Very helpful and pleasant staff who were knowledgeable and happy to give advice on how to enjoy our stay in Liverpool
Comment from Hotel Management
06-Feb-2017 by Jonathan King, Hotel Management
Thank you for taking the time to place your review following your recent stay with us. We are naturally pleased to learn that you enjoyed your time with us and we hope to be able to welcome you on many future occasions. Best regards Jonathan King General Manager
3out of 5
Recommended
for Everyone
by A verified traveller

Noise

Posted 18-Jan-2017
Only bad thing I have to say was the noise on level 4 rooms 406 etc sounds like windows are open because for the industrial extraction at the back near the car park. If you need complete silence to sleep this isn't ideal
Comment from Hotel Management
19-Jan-2017 by Jonathan, Hotel Management
Thank you for taking the time to place your review following your recent stay with us in Liverpool. Naturally, we are very sorry to learn that your rest was disturbed by noises from the adjoining shopping centre. Should you be staying with us again please advise us of your requirements and we would be pleased to assign accommodation in a quieter part of our hotel. I hope and trust that all other aspects of your stay were to your satisfaction and we look forward to having the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
5out of 5
by A verified traveller

Posted 20-Dec-2016 on Hotels
Comment from Hotel Management
06-Feb-2017 by General Manager, Hotel Management
Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We look forward to welcoming you back to our great City on many future occasions. Best regards Jonathan King General Manager
4out of 5
by A verified traveller

Liverpool business trip

Posted 04-Dec-2016 on Hotels
Business trip. Great location across the road from lime st station. Friendly staff. Good for food and nice meeting areas
5out of 5
by A verified traveller

Clean hotel

Posted 21-Nov-2016 on Hotels
Amazing hotel on Great location
5out of 5
by A verified traveller

Brilliant hotel

Posted 20-Nov-2016 on Hotels
Central to everything