Ratings based on 786 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, FL

Walking distance to everything we wanted to see.

Posted 14-Nov-2017
Pros: It was very clean and well maintained. In a great location.
Location: We were able to walk to Albert Dock and the Cavern Club.
Reception was polite and very helpful. We couldn't check in right away, but our bags were stored in a locked room until the room was ready. Breakfast was excellent. The restaurant staff were very helpful and friendly.
Comment from Hotel Management
17-Nov-2017 by Jonathan King, Hotel Management
Dear Jackie Thank you for taking the time to provide your 5 star review following your recent stay with us in the heart of Liverpool. We are so pleased to learn that you enjoyed your time with us and we hope to have the opportunity to welcome back to our great city in the near future. Best regards Jonathan King General Manager
2 out of 5
by A verified traveller from cumbria

Overpriced for what you get !

Posted 13-Nov-2017
Just little things like the noisy air-conditioning the telly in the bedroom was tiny and the picture quality is shocking and only limited to what channels you can Watch , no plug sockets in the bedroom area what is separate to the other room !
Comment from Hotel Management
14-Nov-2017 by Jonathan King, Hotel Management
Dear John-Paul Thank you for taking the time to place your review. We are naturally very sorry to learn of the issues you report that tarnished your time with us, so greatly. I have taken the opportunity to forward your invaluable feedback to our owners who, I am confident, will use your comments in planning future investments for our hotel. We hope that you enjoyed you time exploring Liverpool and we hope to have the opportunity to welcome you back to our great City in the near future. Thank you, once again. Kind regards Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from IOM

Great first stay.

Posted 30-Oct-2017
Great location, classes hotel, delicious food, excellent helpful friendly staff. Will definitely stay again.
Comment from Hotel Management
08-Nov-2017 by Jonathan King, Hotel Management
Dear Tina Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally so pleased to learn that you enjoyed your time with us and we hope to have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Comfortable and convenient

Posted 26-Oct-2017
Cons: Room was overheated - but there was a window that could be opened for fresh air.
Comfortable bed, excellent shower and friendly and helpful staff. Very convenient for the station and the city centre.
Comment from Hotel Management
27-Oct-2017 by Jonathan King, Hotel Management
Dear Liverpool Lass Thank you for taking the time to place your review following your recent stay with us in Liverpool. We are naturally very pleased to learn that you enjoyed your time with us. We hope to have the opportunity to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Shropshire

Very central hotel perfect for Lime Street station

Posted 17-Sep-2017
We were very impressed with the hotel and staff. Our room was spotless and the bedding and towels were fresh and very clean. The large fluffy bath sheets were appreciated. The friendly attentive staff are a credit to the company. We just had breakfast in the restaurant which was a buffet but tea and coffee pots are served to the table. Refills were always offered. Pancakes and porridge are available to order. Pancakes are all home cooked type not catering ready made, delicious!
Comment from Hotel Management
21-Sep-2017 by jonathan king, Hotel Management
Dear Sheila Thank you for your very kind review following your recent stay with us in the heart of Liverpool. We are so pleased to learn that you enjoyed your visit and we hope that your experiences on this occasion will encourage your return to our great City in the very near future. Thank you, once again. Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Fife

Good comfortable hotel near station

Posted 15-Sep-2017
Pros: Its location. Just over road from Lime Street Station. Near tour bus stops. Beside large shopping centre. Friendlyness of all staff.
Cons: We were very happy with things the way they were.
Location: Near shops, museums, art galleries, Radio Tower well worth a visit.
Very comfortable hotel. We stayed 4 nights and found staff to be very pleasant. The room was spotlessly clean. Good choice of food at breakfast and evening meal.
Comment from Hotel Management
16-Sep-2017 by Jonathan King, Hotel Management
Dear Jim Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your visit. We hope o have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
5 out of 5
by Janet

See you next year

Posted 24-Aug-2017 on Hotels
Staff are AMAZING!!
Comment from Hotel Management
28-Aug-2017 by Jonathan King, Hotel Management
Dear Janet Thank you for your great review score and lovely feedback. We certainly look forward to welcoming you back to Liverpool next year. Best regards Jonathan King General Manager
5 out of 5
by David

Posted 16-Aug-2017 on Hotels
Comment from Hotel Management
18-Aug-2017 by Jonathan King, Hotel Management
Dear David Thank you for your great score from your recent stay with us. We hope to see you again soon. Best regards Jonathan
5 out of 5
by karen

Fabulous stay for our anniversary!

Posted 15-Aug-2017 on Hotels
The staff were amazing, especially Rodrigo from Mexico.the hairdryers in the rooms cut out all the time and he was very proactive bringing another one up. The breakfast is excellent and Olga the room cleaner amazing.
Comment from Hotel Management
17-Aug-2017 by Jonathan King, Hotel Management
Dear Karen Thank you for taking the time to provide your very kind review following your recent stay with us in the heart of Liverpool. We are so pleased you enjoyed your time with us and your special mentions for Olga and Rodrigo are most appreciated. Thank you, once again. Jonathan King General Manager
5 out of 5
by Bobby from UK

Brilliant

Posted 07-Aug-2017 on Hotels
Clean, comfy spacious room. All staff I met were great - they really do understand good customer service there. Food in the 2nd floor restaurant was really tasty, as was breakfast, good selection. The lady running breakfast on 7/8 was particularly warm & welcoming which puts you in a good mood for the day. Brill location near the station and city centre. Will be back!
Comment from Hotel Management
14-Aug-2017 by Jonathan King, Hotel Management
Dear 'Bobby' Thank you for taking the time to place your very kind review following your recent stay with us in the heart of Liverpool. We are so pleased to learn of the high standards of service you encountered during your time with us. Your positive compliments towards Kathy and our breakfast team are most appreciated. We hope to have the opportunity to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager