Ratings based on 819 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Merseyside

Hotel directly across the street from Lime Street

Posted 20-Feb-2018
Pros: Convenience to the station and shopping areas.
Cons: Provision of a room safe for overseas visitors to leave passports etc safely. Extra bedside tables.
Location: Shopping, visits to the fantastic Central Library and Museums (this year see the Terracotta Army display). Lots of buses to other areas.
Initial impression was of ease of access. We needed to leave our luggage in secure storage until check-in time (3pm) while we had a walk around the city. This was easy to arrange via the Reception staff. Our room was on the 5th floor and had a panoramic view, across the top floors of a multi storey car park, to the Liver buildings, Town Hall dome and the Dale Street clock. In the other direction there was a good view of St Georges Hall and down Lime Street. The room was clean and a good size. The twin beds were comfortable; the bathroom was clean with washbasin, WC. bath and over-shower. Toiletries were provided. There was no room safe and there was only one small bedside table - between the beds, none at either side. There were two chairs and a dressing table/desk. Wi-fi was provided. Next to the entrance area there was a coffee bar on one side and a small Sainsburys on the other. We were there for two nights to see the Chinese New Year festivities and the hotel was fine for that short visit. We didn't use the restaurant, gym or other facilities so cannot comment on those.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hitel

Posted 15-Feb-2018
Excellent hotel close to station and shops. Very pleasant and helpful staff. Clean well furbfurbished comfortable rooms.
Comment from Hotel Management
17-Feb-2018 by Jonathan , Hotel Management
Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your time with us. We hope to have the opportunity to welcome you back to our great city on many future occasions. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2018
Excellent location. Meters from the main train station in the city. Great shopping and restaurants. Walkable from and to pointe of interests.
Comment from Hotel Management
24-Jan-2018 by Jonathan King, Hotel Management
Thank you for taking the time to place your very kind review following your recent stay with us in the heart of Liverpool. We hope to have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Surprised how nice and friendly this hotel was!

Posted 06-Jan-2018
Great Hotel, great staff - was surprised how nice the Hotel was - The staff in the Hotel are by far the nicest I have ever come across - breakfast staff were so nice and professional (it was New Year Day - they were just lovely) - highly recommend the place, especially for visitors to My City x
4 out of 5
Recommended
for Everyone
by A verified traveller from Worcestershire

Good Hotel very close to Lime Street Station

Posted 17-Dec-2017
Pros: Friendliness of staff.
Cons: Heating was a little cool in room and no way of controlling it.
Location: Close to Lime Street Station and shops and Playhouse Theatre. Close to Walker Art Gallery. Reasonable walk for many other attractions.
Enjoyed our stay at the Holiday Inn. Staff (particularly in the restaurant) were very friendly and helpful. Room was a little on the cold side but a call to reception produced a heater that solved that problem. Convenient location for Lime Street Station and not too far too walk for most other central locations.
Comment from Hotel Management
18-Dec-2017 by Jonathan King, Hotel Management
Dear Stephen Thank you for taking the time to place your review following your recent stay with us in the heart of Liverpool. Whilst we are pleased to learn that you enjoyed your visit, we are sorry to learn that you found your accommodation on the cold side. May I reassure you that your feedback is important to us and we shall use your comments to improve for the future. We hope to have the opportunity to welcome back to Liverpool in 2018. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Close to all amenities railway station, shop,eatin

Posted 09-Dec-2017
Lovely hotel, clise to all amenities. Staff couldn’t do enough for you, breakfast great. Would definitely go back
Comment from Hotel Management
11-Dec-2017 by Jonathan King, Hotel Management
Dear June Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are so pleased to learn that you enjoyed your time with us and we hope to have the opportunity to welcome you in 2018. Best regards Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Great location. Good service.

Posted 07-Dec-2017
Pros: Location & price
Really central. Easy cheap 24h parking. Convenient to tunnels.Staff chatty and helpful. Rooms well-equipped
Comment from Hotel Management
11-Dec-2017 by Jonathan King, Hotel Management
Dear Gareth Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are so pleased to learn that you enjoyed your time with us and we hope to have the opportunity to welcome you in 2018. Best regards Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 26-Nov-2017
Hotel is situated in a central location handy for the railway which we use. It's also close to the places where the entertainment is would recommend this hotel to all family and friends.
Comment from Hotel Management
02-Dec-2017 by Jonathan King , Hotel Management
Thank you for taking the time to place your positive review following your recent stay in the heart of Liverpool. We are naturally pleased to learn that you enjoyed your time with us and we hope to have the opportunity to welcome you back in the near future. Thank you, once again. Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Choice of pillows

Posted 24-Nov-2017
Pleasantly surprised to have choice of firm or soft pillows which were very comfortable. Very good value for the quality or room, staff, service food and location
Comment from Hotel Management
02-Dec-2017 by Jonathan King , Hotel Management
Dear Nikki Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are very pleased to learn that you enjoyed your visit. It would be a pleasure to be able to welcome you, once again, in the very near future. Kind regards Jonathan King General Manager
4 out of 5
by Alfred

Quick visit

Posted 19-Nov-2017 on Hotels
Visiting relatives, travelled by train from Glasgow. Great central location, room was clean and warm. Breakfast was excellent, staff were friendly and helpful
Comment from Hotel Management
02-Dec-2017 by Jonathan King, Hotel Management
Dear Alfred Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally pleased to learn that you enjoyed your time with us and we hope to have the opportunity to welcome you back to our great city in the near future. Best regards Jonathan King General Manager