Ratings based on 766 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Shropshire

Very central hotel perfect for Lime Street station

Posted 17-Sep-2017
We were very impressed with the hotel and staff. Our room was spotless and the bedding and towels were fresh and very clean. The large fluffy bath sheets were appreciated. The friendly attentive staff are a credit to the company. We just had breakfast in the restaurant which was a buffet but tea and coffee pots are served to the table. Refills were always offered. Pancakes and porridge are available to order. Pancakes are all home cooked type not catering ready made, delicious!
Comment from Hotel Management
21-Sep-2017 by jonathan king, Hotel Management
Dear Sheila Thank you for your very kind review following your recent stay with us in the heart of Liverpool. We are so pleased to learn that you enjoyed your visit and we hope that your experiences on this occasion will encourage your return to our great City in the very near future. Thank you, once again. Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Fife

Good comfortable hotel near station

Posted 15-Sep-2017
Pros: Its location. Just over road from Lime Street Station. Near tour bus stops. Beside large shopping centre. Friendlyness of all staff.
Cons: We were very happy with things the way they were.
Location: Near shops, museums, art galleries, Radio Tower well worth a visit.
Very comfortable hotel. We stayed 4 nights and found staff to be very pleasant. The room was spotlessly clean. Good choice of food at breakfast and evening meal.
Comment from Hotel Management
16-Sep-2017 by Jonathan King, Hotel Management
Dear Jim Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your visit. We hope o have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from derby

Next to lime street station

Posted 04-Jul-2017
Pros: Although right in the city centre it was quiet
Cons: A fridge in the room would have been nice
Location: Plenty of shopping , restaurants and bars on the doorstep
Pleasant stay, nice view of the liver building, next to lime street station
Comment from Hotel Management
06-Jul-2017 by Jonathan, Hotel Management
Dear Paul Thank you for taking the time to place your positive review following your recent stay with us in the heart of Liverpool. We hope to have the opportunity to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager
4 out of 5
by jacqueline

Posted 19-Jun-2017 on Hotels
great hotel positioned centre of town helpful friendly staff good breakfast would stay again.only bad point room overlooked generators on roof but thats just being picky..
5 out of 5
by Amanda

Nothing bad to say about this hotel!!

Posted 18-Jun-2017 on Hotels
Brilliant hotel, really clean and right in centre of town next to main train station. Extremely lovely staff, so helpful and pleasant. Couldn't have asked for a better hotel, will definitely stay here again in a heartbeat next time I'm in Liverpool!
4 out of 5
by susan

This traveller left a rating score only Posted 12-Jun-2017 on Hotels
3 out of 5
by A verified traveller

Rude Staff

Posted 05-Jun-2017 on Hotels
The guy at the reception was rude and was not at all helpfull.
Comment from Hotel Management
10-Jun-2017 by Jonathan King, Hotel Management
Thank you for taking the time to place your review. Naturally, we are very sorry to learn of your experiences. I have spent time reviewing your concerns with my Front of House Manager, who wishes to be associated with my sincere apologies to you. If I may be of any further assistance to you, please do not hesitate in contacting me directly. Thank you, once again. Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

most comfortable bed i have ever slept on!

Posted 04-Jun-2017 on Wotif
Pros: beds
great place to stay handy to plenty of locations in liverpool
Comment from Hotel Management
06-Jun-2017 by jonathan, Hotel Management
Dear 'Wotif' Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your visit and we hope to be able to welcome you on many future occasions. Yours faithfully Jonathan King General Manager
5 out of 5
by Andy

Would go Again

Posted 01-Jun-2017 on Hotels
We have been to the holiday inn at Liverpool lime street and have always enjoyed it.The staff are all excellent and the location is central which suits us.As we go to visit family,who live in Liverpool and transport is all around as well as pubs and shopping centers .Whats not to like.
Comment from Hotel Management
06-Jun-2017 by Jonathan King, Hotel Management
Dear Andy Thank you for taking the time to place your kind review following your most recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your visit and we hope to be able to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from leeds

Good hotel near to all shops and amenities.

Posted 22-May-2017
Very pleasant stay. Helpful staff and good facilities. Close to shopping centre and convenient for station.