Ratings based on 530 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Columbus OH

Close to Lime Street station but watch out.

Posted 18-Jul-2015
Walk out of train station and it's right there. However, the higher the floor, the less effective the air conditioning is. Sweated through two pillows even with AC set to lowest setting. Not a recommended place as many hotels in the area.
Comment from Hotel Management
20-Jul-2015 by Jonathan King, Hotel Management
Thank you for taking the opportunity to place your review following your recent stay with us in Liverpool. We are sorry to learn that you were overly hot in your assigned accommodation which tarnished the overall satisfaction of your visit. We shall certainly use your invaluable feedback to improve for the future. Yours faithfully Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Queensland

3 Cunard Queens

Posted 22-Jun-2015
Pros: Great service in restaurant & at reception. Great soup.
Location: Great people friendly shopping area. Very interesting area around Albert Docks with the International Food area, marina with houseboats.
Excellent location, right across the road from Liverpool Lime St station. We flew into Manchester & catching the train to Liverpool was so easy. We stayed here so we could see the 3 Cunard Queens.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne, australia

Great hotel

Posted 21-May-2015
Pros: Location, location, location. A good restaurant in-house.
Cons: Shampoo rather than body wash for hair washing
Location: Everything within easy walking distance, museums and galleries great. Loved the Liverpool museum at the docks.
Was very happy..great location to the sights and station so close by. Hotel surpassed our expectations of a chain style hotel. Quite a chic style to it. And so many supermarkets close by for snacks and take aways.
4 out of 5
Recommended
for Families
by Kuei-Yen

This traveller left a rating score only Posted 20-May-2015 on Hotels
4 out of 5
Recommended
for Families
by Darren

This traveller left a rating score only Posted 14-May-2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by Jordi from Lleida, Catalonia

Amazing stay in Liverpool

Posted 13-May-2015 on Hotels
Great in general. A good day to spent some days in Liverpool. Just in the city centre, in front of the main train station. New, in perfect state, and kind staff. Great breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller from Luckenwalde

sehr zentrale Lage

Posted 12-May-2015
Location: in unmittelbarer Nähe zum Bahnhof, man erreicht einen Großteil der Sehenswürdigkeiten in der Innenstadt sehr gut fußläufig, gilt auch fürs Shoppen
- Check in sehr freundlich und unkompliziert trotz Sprachbarriere - Zimmer hell und sauber mit schöner Aussicht auf Innenstadt, funktional und dennoch freundlich eingerichtet - ansprechendes Ambiente von Lounge, Restaurant und Bar, Servicepersonal sehr nett - Frühstücksbuffet sehr reichhaltig (typisch englisch herzhaft und süß, auch Säfte, Obst, Joghurt und Müsli)
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

A lovely safe haven with great staff

Posted 10-May-2015 on Hotels
The only problem was the cold temperature in the room and the heater didn't work. A very nice man checked us in late...at 12 midnight...then a nice young man brought us a heater around 1am. All else went great...especially Sam, the young woman who helped us at breakfast buffet...she was very cheery and friendly and gave us great info about the city. The desk staff was also very pleasant when we checked out and gave us directions and a map...a positive experience...so convenient to the midnight train arrival. Thank you very much. Pauline Laliberte
5 out of 5
Recommended
for Couples
by Peter

This traveller left a rating score only Posted 09-May-2015 on Hotels
5 out of 5
Recommended
for Families
by AMANDA J

This traveller left a rating score only Posted 08-May-2015 on Hotels