Ratings based on 838 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Midlands

This hotel is a great position

Posted 13-Apr-2018
This is a great position to see all the town including Albert Dock, the staff are brilliant and will help where they can.
Comment from Hotel Management
20-Apr-2018 by Jonathan King, Hotel Management
Dear Mick Thank you for taking the time to place your very kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your time with us and that you encountered a high standards of service throughout your visit. We hope to have the opportunity to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Stockton Heath, Cheshire

Great Hotel - Lovely staff

Posted 04-Apr-2018
Pros: Cleanliness.
Location: Very central to all the best shopping, dining and entertainment.
This hotel was great. Clean, modern and comfortable. The staff were amazing. So friendly. I even got 2 complimentary glasses of wine for my birthday! Would definitely stay there again.
Comment from Hotel Management
20-Apr-2018 by Jonathan King, Hotel Management
Dear Kim Thank you for taking the time to place your very kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your time with us and that you encountered a high standards of service throughout your visit. We hope to have the opportunity to welcome you back to our great City on many future occasions. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Merseyside

Hotel directly across the street from Lime Street

Posted 20-Feb-2018
Pros: Convenience to the station and shopping areas.
Cons: Provision of a room safe for overseas visitors to leave passports etc safely. Extra bedside tables.
Location: Shopping, visits to the fantastic Central Library and Museums (this year see the Terracotta Army display). Lots of buses to other areas.
Initial impression was of ease of access. We needed to leave our luggage in secure storage until check-in time (3pm) while we had a walk around the city. This was easy to arrange via the Reception staff. Our room was on the 5th floor and had a panoramic view, across the top floors of a multi storey car park, to the Liver buildings, Town Hall dome and the Dale Street clock. In the other direction there was a good view of St Georges Hall and down Lime Street. The room was clean and a good size. The twin beds were comfortable; the bathroom was clean with washbasin, WC. bath and over-shower. Toiletries were provided. There was no room safe and there was only one small bedside table - between the beds, none at either side. There were two chairs and a dressing table/desk. Wi-fi was provided. Next to the entrance area there was a coffee bar on one side and a small Sainsburys on the other. We were there for two nights to see the Chinese New Year festivities and the hotel was fine for that short visit. We didn't use the restaurant, gym or other facilities so cannot comment on those.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hitel

Posted 15-Feb-2018
Excellent hotel close to station and shops. Very pleasant and helpful staff. Clean well furbfurbished comfortable rooms.
Comment from Hotel Management
17-Feb-2018 by Jonathan , Hotel Management
Thank you for taking the time to place your kind review following your recent stay with us in the heart of Liverpool. We are naturally very pleased to learn that you enjoyed your time with us. We hope to have the opportunity to welcome you back to our great city on many future occasions. Best regards Jonathan King General Manager
5 out of 5
by A verified traveller

Theatre show

Posted 21-Jan-2018 on Hotels
Fantastic location for a show at the theatre
Comment from Hotel Management
24-Jan-2018 by Jonathan King, Hotel Management
Dear Shirley Thank you for taking the time to place your very kind review following your recent stay with us in the heart of Liverpool. We hope to have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
5 out of 5
by A verified traveller

Liverpool short stay.

Posted 19-Jan-2018 on Hotels
Hotel is convenient to the railway and to all the attractions within the town centre. Staff were very knowledgeable and friendly.
Comment from Hotel Management
24-Jan-2018 by Jonathan King, Hotel Management
Thank you for taking the time to place your 5 star review following your recent stay with us in the heart of Liverpool. It is pleasing to learn of the high standards of service you encountered from our team. We hope to have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Jan-2018 on Hotels
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Best location

Posted 16-Jan-2018 on Hotels
Great location, across from train and buses and short walk to many attractions. Staff were pleasant. Housekeeping rehung towels that we left on the floor, room temperature difficult to control, wifi did not work.
Comment from Hotel Management
24-Jan-2018 by Jonathan King, Hotel Management
Thank you for taking the time to place your review following your recent stay with us in the heart of Liverpool. Your feedback is important to us and we shall use your constructive comments to improve for the future. We hope to have the opportunity to welcome you back to our great city very soon. Best regards Jonathan King General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2018
Excellent location. Meters from the main train station in the city. Great shopping and restaurants. Walkable from and to pointe of interests.
Comment from Hotel Management
24-Jan-2018 by Jonathan King, Hotel Management
Thank you for taking the time to place your very kind review following your recent stay with us in the heart of Liverpool. We hope to have the opportunity to welcome you on many future occasions. Best regards Jonathan King General Manager
5 out of 5
by A verified traveller

Posted 15-Jan-2018 on Hotels
First class in every way