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Reviews of Crowne Plaza Manchester Airport, an IHG Hotel

4 out of 5
Crowne Plaza Manchester Airport, an IHG Hotel
Ringway Road, Manchester Airport, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 407 out of 1005 reviews" "
Rating 8 - Good. 390 out of 1005 reviews" "
Rating 6 - Okay. 135 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gary

Travelled with partner
Only one towel in the room, pillows like breeze blocks. Left in the morning with a damp crook neck.
Stayed 1 night in Apr 2024
Response from Emma on 18 Apr 2024
Thank you for taking the time to leave your feedback. We are sorry to hear about these aspects of your stay that disappointed you. We know how important a good night's sleep is, and apologise for the let-down. We will be feeding this back to our Executive Housekeeper.Kind Regards

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
All around a good experience
Stayed 1 night in Apr 2024
Response from Emma on 18 Apr 2024
Thank you very much for your lovely review. We really are grateful of you taking time to leave your feedback.We look forward to welcoming you back again soon.Kind regards

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Great refurb food excellent
Stayed 1 night in Apr 2024
Response from Charlie on 9 Apr 2024
Thank you for the Great Feedback.

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Well stocked bar. Good restaurant.
Stayed 2 nights in Apr 2024
Response from Emma on 4 Apr 2024
Thank you for your great review, we really do appreciate you taking the time to leave your feedback. We look forward to welcoming you back again soon.Kind regards

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room doors felt like you were entering a college dorm or hospital, but the actual rooms themselves were nice.
Stayed 3 nights in Mar 2024
Response from Charlie on 28 Mar 2024
Thank you Michele for the great feedback. We will check the door closing system of the room as well.

8/10 Good

Merryn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities were great. The food I got for room service could have been better but overall a lovely stay
Stayed 1 night in Mar 2024
Response from Charlie on 26 Mar 2024
Thank you for sharing your experience with us, we really do appreciate it.We hope to see you again soon.

2/10 Terrible

Samuel

Disliked: Staff & service
Arrived and despite paying for my room 2 weeks earlier, I got told they had overbooked at check in and they moved me to a different Hotel at midnight, horrendous service
Stayed 1 night in Mar 2024
Response from Charlie on 28 Mar 2024
Hi Samuel, Please accept our sincere apologies for the inconvenience caused.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Emma on 29 Mar 2024
Thank you for your feedback.

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in The Grill was fabulous. Very helpful staff.
Stayed 1 night in Mar 2024
Response from Charlie on 26 Mar 2024
We very much appreciate such excellent feedback from our valued guests such as yourself!

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The decor needs an update urgently, especially the corridors. When I was checking out there were carpet fitters coming in, so this may be resolved soon. The heating / air con in my room wasn't working. I was provided with a small oil heater which didn't do much but it was provided very quickly. For my inconvenience I was offered a free Starbucks coffee. Woohoo! The staff were really good so that's a definite plus.
Stayed 1 night in Feb 2024
Response from Charlie on 28 Mar 2024
Thank you for the feedback, Andrew

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choice was excellent and reasonably priced. My room on the ground floor had just been recently refurbished and was very clean .
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Thank you for taking the time to share your experience with us. We are glad to note that you enjoyed the stay!Kind Regards, CP Hotel Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Hi SusanThanks kindly for the positive review and we will be sure recognise the achievement of the team.Kind Regards, CP Hotel Team

2/10 Terrible

Lesley

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Dear LesleyThank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit.Kind regards, CP Hotel Team

8/10 Good

Sittichai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay before holiday
Great first night before holiday trip of a life time, room had a slight problem with shower and staff were amazing gave us a second room and allowed us to use the first thus avoiding repacking to change rooms.
Stayed 1 night in Jan 2024
Response from Edward K on 26 Jan 2024
Thank you very much for your lovely feedback about your recent stay here at Crowne Plaza Manchester Airport. We are sincerely grateful for your positive comments. It gives us such gratification to hear how much you enjoyed the service you have received. I will certainly pass on your great feedback and kind words to our Crowne Plaza team. We are look forward to welcoming you back!

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Dear PamelaThank you for sharing your positive review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t ask for better
A great hotel close to terminal one. The room was massive and very comfortable with a lovely restaurant. The staff were friendly and very helpful. We literally had a 7 minute walk to our check in. Couldn’t ask for more
Stayed 1 night in Jan 2024
Response from Edward K on 26 Jan 2024
Dear Ian, we would like to sincerely thank you for taking the time to deliver your excellent feedback to us. It is always a pleasure to know that we have delivered exceptional service to our guests. We really hope to welcome you back in the near future. Many Thanks,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Hi Brian We very much appreciate such excellent feedback scores from our valued guests such as yourself!Kind Regards

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Hi PeterThank you for sharing your great review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Dear AndrewWe appreciate the positive feedback! We hope to welcome you back to our hotel in the future.Kind Regards, CP Hotel Team

6/10 Okay

Simon

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Thank you for sharing your positive review regarding your recent stay with us. Kind Regards, CP Hotel Team

6/10 Okay

diana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just teopned and trying hard. But staff need more training and not good enough to say we are still trying to put signs up . Send clients the info needed or put hand signs up to indicate numbers in a corridor. Confusion over bills cos presumably staff and systems are new but the new staff are trying. Rooms very comfortable and well appointed
Stayed 1 night in Jan 2024
Response from Edward K on 26 Jan 2024
Hi Diana We aim to create a positive and memorable experience for each guest and apologise that we fell short this time. I am very much grateful for choosing us for your trip. Your thoughts are very much appreciated and I have relayed your comments to our management. I am certain that the issues encountered will be addressed accordingly.

8/10 Good

S

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 Excellent

Thomas Jay

Stayed 2 nights in Aug 2019

2/10 Terrible

Karen

Disliked: Property conditions & facilities, room comfort
I was very short stay 5 hrs, the room was clean but noise from water system constant, a green light maybe notifying the emergent light was charging made the room very light. As I was short stay for 0230 start didn’t request a room change. Upon checking in the manager I presume was assisting the receptionist who May have been new. Did not help with an issue on my points with membership number and advised that I contact website.
Stayed 1 night in May 2021
Response from Guest Relations on 19 Jun 2021
Dear Karen Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards

6/10 Okay

sherralee

Not impressed
The parking cost £45 for 24 hours as there was no signs to say we could pay at reception if we were staying in the hotel for £15. I was told I could not get a refund as the car park was not managed by the hotel. Als the corridor on the floor I stayed on smelled of marajhana, when I pointed this out to the receptionist I was ignored
Stayed 1 night in May 2021
Response from Guest Relations on 19 Jun 2021
Dear Sherralee Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
They need to improve bathrooms condition . Lighting some not working
Stayed 1 night in May 2021
Response from Guest Relations on 19 Jun 2021
Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards,

2/10 Terrible

Javed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never will stay again i daint turn up rang up n canceld still tooke money out bank
Stayed 1 night in May 2021
Response from Guest Relations on 11 May 2021
Dear Javed Thank you for taking the time to share your experience with us. Kind regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
I won't give it 4 star hotel
Stayed 1 night in May 2021
Response from Guest Relations on 11 May 2021
Good Day Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards, Guest Relations

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Guest Relations on 11 May 2021
Thank you for your review of your recent stay.

6/10 Okay

shelley

Stayed 1 night in Apr 2021
Response from Guest Relations on 11 May 2021
Thank you for your review of your recent stay.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Guest Relations on 4 Apr 2021
Thank you for sharing your experience with us, we really do appreciate it. We hope to see you again soon. Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Guest Relations on 29 Mar 2021
Thank you for sharing your experience with us, we really do appreciate it.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The corridors were cold but the room was damp and never got warm. Had to get on bed just to stop shivering. Blow heater hary let pit any warmth. Traumatised!!!!
Stayed 1 night in Mar 2021
Response from Edward K on 10 Mar 2021
Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards, Guest Relations

8/10 Good

Maurizio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to airport
Good value for money walking distance from airport
Stayed 1 night in Dec 2020
Response from GR on 21 Feb 2021
Thank you for sharing your positive experience with us, we really do appreciate it. We hope to see you again soon. Kind regards, Guest Relations

8/10 Good

Caoimhin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
I had the impression that the hotel was understaffed due to it operation at a reduced capacity. Nevertheless, the staff who are there were efficient and very friendly. No issues at all and I’d stay again, hopefully next time there will be more dining options (pandemic dependent)
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I didn't stay long to explore the amenities; it was clean and comfortable, though, and this matters the most.
Stayed 1 night in Dec 2020

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Nicholas

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Freezing cold room
Freezing room, avoid this hotel as their cost cutting is frankly getting ridiculous. They only turn on the heating when guests arrive and mine did not work at all
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020

8/10 Good

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight sray
Checked into the Crowne Plaza for an overnight stay prior to my flight the following morning. The room was spacious, comfortable and very clean. The bed was enormous and extremely comfortable and so had a good and restful sleep.
Stayed 1 night in Nov 2020

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous Staff.. ;o)
Considering the current situation, the few staff left were amazing, extremely helpful and very polite.
Stayed 1 night in Oct 2020

6/10 Okay

E C

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Andrew

Business traveller
Overpriced an Dated
Overall.. stayed in better
Stayed 1 night in Sep 2020

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good service and friendly attentive staff.
Stayed 1 night in Sep 2020