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Reviews of Bridge Inn Hotel

3 out of 5
Bridge Inn Hotel
Bolton Road, Port Sunlight, Wirral, England

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 164 reviews" "
Rating 8 - Good. 75 out of 164 reviews" "
Rating 6 - Okay. 41 out of 164 reviews" "
Rating 4 - Poor. 8 out of 164 reviews" "
Rating 2 - Terrible. 9 out of 164 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, i will be staying here again
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
No elec socket by the bedside
Stayed 4 nights in Mar 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with large paned windows framed in wood. The gabled exterior design; and beautiful changing designs of the interior. Olden, curious, feeling of at home and contentment. I would stay there every time for sure. Vincent.
Stayed 1 night in Dec 2023

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Chi Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the historic village of Port Sunlight the Bridge Inn provided comfortable and clean accommodation with friendly and attentive staff. Reasonably priced food options and pleasant walks to enjoy.
Stayed 2 nights in Sep 2023

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice pub/hotel, room was tidy and clean great for what I needed. Had its own bathroom had bath and shower but shower didn’t work. On Wednesday nights the local church next door has does bell ringing from 7:30 till 9pm for practicing, it was a bit much but the other nights it was quiet. Staff were friendly and helpful. This hotel was ideal for what I needed for my work trip.
Stayed 4 nights in Sep 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unfortunately this hotel needs a major refurbishment. the challenge is that it is a grade 2 listed property so this will be expensive which might prevent the refurbishment taking place. The staff were very efficient and helpful. breakfast excellent.
Stayed 1 night in Sep 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet hotel in Port Sunlight
Lovely spot to stay in Port Sunlight. If I'd stayed longer I would have had a drink and a meal there. Basic room, but lots of space and very clean. Only things missing for me was only 1 teabag/milk per person in the room (would have liked another for the morning); and reception wasn't always obvious or easy to find someone to answer questions (but when they did they were super helpful).
Stayed 1 night in Aug 2023

2/10 Terrible

Loretta

Travelled with family
Disliked: Property conditions & facilities, room comfort
Worst hotel ever
The beds were so bad we had to go out and buy a futon to sleep on the floor as we had booked multiple nights and after the first night I woke up with an aching back, one daughter ended up sleeping on the floor and the other managed to curl her body around sticking out springs in the single bed. When I asked staff if there were any other rooms we could change to I was told there wasn't "but too be honest, all the mattresses are the same". Another staff member told me that staff joke that the hotel is like the hotel in Faulty Towers because things are always going wrong and they are trying to cover up for them (including dodgy showers). DEFINITELY DO NOT BOOK THIS HOTEL
Stayed 2 nights in Jul 2023

8/10 Good

colin

Travelled with partner
Liked: Cleanliness, staff & service
I love the arts and crafts architecture and history of this property. I found it convenient for all the activities that I needed to perform in the area. Being in the Port Sunlight village is a huge bonus.
Stayed 2 nights in Jul 2023

6/10 Okay

Alicia

Liked: Staff & service
Disliked: Property conditions & facilities
Tired and in need of refurbishment
Warm welcome from staff on arrival, and went out of way to arrange kitchen to stay open for a meal after late arrival. Food was limited (with restaurant closed) but very good meal. The whole place is tired and in need of some refurbishment. My room was particularly in need of change, tired furniture, poor quality bed and particularly the bathroom was very old and basic. A good clean would have been nice too. The other issue was that the free Wi-Fi was not password protected and I could not get it to open anything on the iPad. Consequently I had to breakfast elsewhere where I could get a decent Wi-Fi connection. I was told that a make-over is on the cards, but will probably not stay again until this has gone through. Shame as I used to stay here a lot about 10 years ago.
Stayed 2 nights in Jul 2023

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness
Receptionist didn’t speak or look up when we checked out. Too engrossed in his own phone.
Stayed 1 night in Jun 2023

2/10 Terrible

Margaret

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Faulty Towers. Building needs refurbishment. Most of the staff were pleasent but didn't see the manager. Reception area rarely covered. Bar staff refused to serve us at 10.45pm as she had rung the bell at 10.40pm. Had to ask for coffee satchets 3 times to be put in room and when the staff did she put 2 satchets in and it was a family room and we had another 2 days. Husband was asked to remove his baseball cap in the bar they said because of security and cameras in the bar. There was only 2 of us in the bar? Took half an hour to wait for breakfast on last day and they came to the table whilst we were eating to ask us to clear our rooms as we were late checking out. Forgot to pay for breakfast one morning and that evening the pub was busy and girl on the bar till said we have an outstanding payment as we did not pay for breakfast. Loud enough for other customers to hear. Would have been more professional to sort it out when we checked out as we assumed the breakfast bill would be put on our tab. Gave up on the toilet roll being re filled and bought our own. Wanted to sit on table in higher deck of restaurant but told we couldn't, although there was a table of four sitting there. The staff are very pleasent but need training to offer a more professional service. The bridge is a lovely old building but needs substantial investment. However it is a cash cow waiting to happen.
Stayed 4 nights in Jun 2023

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Birthday weekend
Stayed 3 nights in Jun 2023

8/10 Good

Helen

Stayed 2 nights in May 2023

8/10 Good

Lesley

Liked: Cleanliness, staff & service, room comfort
Wedding
The staff always friendly. Room and hotel a bit dated, shower was a trickle
Stayed 2 nights in May 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Visiting friend in Sligo girlie night away xx
Stayed 1 night in May 2023

10/10 Excellent

michael

Travelled with partner
Liked: Staff & service
Staff were fantastic nothing was to much trouble for them. The food was great and at reasonable prices. The bedrooms could do with updating but this would not put me off staying here again. Fantastic location right in the heart the wonderful of Port Sunlight.
Stayed 2 nights in May 2023

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Harvey

Stayed 1 night in Apr 2023

8/10 Good

Mr r m dalton

Liked: Cleanliness, staff & service, room comfort
A good stay
I was only there to sleep. Staff was friendly and breakfast was nice.
Stayed 2 nights in Mar 2023

6/10 Okay

Geoffrey

Stayed 1 night in Mar 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room comfortable & clean. Staff very helpful as always
Stayed 2 nights in Mar 2023

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Ian

Stayed 1 night in Feb 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice big, clean room. Plenty of heat and very quiet. Parking was handy. The restaurant food was good English food and the bar was pleasant and welcoming.

10/10 Excellent

Beverley

Stayed 1 night in Dec 2022

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel? No idea - it was closed!
Arrived to find rooms closed No notification in advance
Stayed 2 nights in Dec 2021

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed one night for business to save on travel. Stayed in a single room, bed was comfortable and room was very quiet. The decor is a bit tired in places but it was clean and tidy and suited an overnight stay
Stayed 1 night in Nov 2021

8/10 Good

Mike

Liked: Staff & service
Weekend away.
The rooms are a bit dated and could do with tidying up. Though this is a lovely listed building. The staff were very friendly and helpful, The food was extremly good especially the breakfast. There was a good selection of drinks in the bar which were reasonably priced. Though we did not travel by car the hotel has a very large car park.
Stayed 2 nights in Nov 2021

8/10 Good

C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A night in Port Sunlight
Hotel decor was somewhat tired The staff were superb were most helpful food was of a good standard if somewhat basic
Stayed 1 night in Nov 2021

6/10 Okay

Dave

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
What a paradox!
On arrival, I was met with a very friendly and helpful receptionist, who went out of her way to make me feel welcome, and assisted me with booking in and Wi-fi registration. Offered dinner and the bar, and discussed parking arrangements. Perfect. Couldn’t fault it. But then I got to my room, a smaller double, but which looked like it would benefit from a lick of fresh paint, and had several dead insects (ladybirds I think) laying on the windowsill. The bed was very comfortable. In the morning, the shower was disappointingly low powered, and rather cool. Certainly not a hot shower. All this being said, all the staff, from reception to housekeeping to bar and restaurant were first class, and deserve great credit. I still enjoyed my stay at the Bridge Inn, but a cleaner room and hotter shower would have been appreciated
Stayed 2 nights in Oct 2021

8/10 Good

Kabasele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service
Fabulous staff, hotel needs some love!
Great friendly and welcoming staff, food was good too. Hotel is a little tired and in need of a bit of TLC, the main issue i had was that the water pressure in Room10 was so poor i couldn't have a shower and it took about 20 minutes to get enough water in the bath to wash in. All that said i would stay again if working nearby.
Stayed 1 night in Oct 2021

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Stayed before larger than average single, decent ensuite. Good food and breakfast
Stayed 1 night in Aug 2021

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place, best when not too busy.
Great small hotel in Port Sunlight. Nice to be able to have a beer in the bar. Staff seemed to struggle when things got busy, food often took a while to arrive. Breakfast took about 45 minutes to come on the second morning.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
First night service in the restaurant was bad,so only had breakfast each morning were the service was good but unfortunately there was no soya milk.need descent mattress.could not use shower as water pressure was not powerful enough.on a positive note,breakfast was loverly,room was very clean.
Stayed 3 nights in Jun 2021

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff staff, very efficient and freindly.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure they are taking bookings.
Rubbish. Booked in advance and called to confirm everything was good during these covid times. I was told it was all good. Arrived the following day to be told they weren't open as a hostelry. Sort yourselves out. Absolutely disgraceful service
Stayed 5 nights in Dec 2020

6/10 Okay

Kerry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room and hotel are very tired. The room itself was lovely and big but freezing cold. Having a shower was impossible as the pressure was almost non-existent and the water only tepid, despite a sign stating to take care of the hot water. There was no soap, and whilst I understand that du to covid reusable options are not available, I’m sure that sachets would be possible. Having no access to soap is unhygienic, especially with covid. We also had to ask for milk for tea, and only two cups were provided despite us clearly booking a family room. The staff were lovely and very polite.
Stayed 1 night in Jul 2020

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Nice stay
Good service and clean bedroom. Bit shabby in places especially bedroom windows (room 10). Nice stay though and staff are veryfriendly.
Stayed 1 night in Mar 2020

4/10 Poor

Charlie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
The hotel was in desperate need of refurbishment. The sockets didn't work in my room, it was cold even with the radiator on, and the water from the cold tap was not drinkable (ran it for 5 minutes and it was still coming through full of white bits) Food was so poor, I opted to go to a Costa down the road for breakfast. When I mentioned the problems at check-out the staff member said she didn't even know what to say to customers; the hotel was meant to be refurbed in January but the date kept getting put back. I'd advise to avoid this one until it's been refurbished.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Very nice staff, breakfast is good value . The water pressure in the shower is hopeless, the bar/restaurant is nice but the rooms are v tired and mould around tiles in the bathroom
Stayed 2 nights in Feb 2020

4/10 Poor

Liann

Travelled with family
Disliked: Property conditions & facilities
Very poor hotel
The room needs a refurbishment as it’s very dated. No hot water for a shower! When I mentioned this the response was, ‘oh yes it happens all the time, it’s an old building’. Not very helpful and very poor customer service. Breakfast, there wasn’t enough sausage for my wife to have a sandwich. Again very poor! If you want a bed for a night, great. Unfortunately if you would like a real hotel experience, then book somewhere else!
Stayed 1 night in Dec 2019

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little detail and it could be ace.
Good food, room ok, shower was bad, hot then cold then scalding.
Stayed 1 night in Dec 2019