Ratings based on 575 verified reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 21-May-2019
I liked the discount on parking provided, and the fact it was so close to Liverpool One.
Comment from Hotel Management
21-May-2019 by Rob., Hotel Management
Dear Guest. We are pleased to hear that you enjoyed the 40% discount we offer at Liverpool Q Park as well as our central location. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards.
5 out of 5
by a verified traveller

Posted 09-May-2019
This is the hotel to stay at when visiting Liverpool especially if you are a Beatles fan. Great location. Modern, clean, comfortable rooms.
Comment from Hotel Management
13-May-2019 by Rob., Hotel Management
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found our hotel modern, clean and comfortable and our location perfect for what you needed. We would like to thank you for taking the time to leave such a positive review. Kind Regards.
4 out of 5
by a verified traveller

Posted 09-May-2019
Nice, friendly, efficient service from the reception staff. The location is very close to the Albert Dock area, only a short walk away. Building work happening close by, in view of some of the hotel rooms but no disruptive noise while we stayed.
Comment from Hotel Management
13-May-2019 by Rob., Hotel Management
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our staff nice, friendly and efficient. We would like to thank you for taking the time to leave such a positive review. Kind Regards.
5 out of 5
by a verified traveller from Split, Croatia

Posted 28-Apr-2019
Near the center of Liverpool with helpful staff and excellent breakfast nesrby.
Comment from Hotel Management
28-Apr-2019 by Eleanor, Hotel Management
Thankyou for your lovely review, it means alot!
4 out of 5
by a verified traveller

Posted 22-Apr-2019
Nice spot in downtown Liverpool, nearby to cool spots like the Matthew Street, Liverpool One. Good Place to stay, very clean.
Comment from Hotel Management
24-Apr-2019 by Rob., Hotel Management
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. Kind Regards.
5 out of 5
by a verified traveller

Posted 15-Apr-2019
Comment from Hotel Management
15-Apr-2019 by Iona, Hotel Management
Dear Guest, Thank you for taking the time to leave us such a positive review. We hope to welcome you back to Heywood soon. Kind regards, Iona
5 out of 5
by a verified traveller from London, gb

Posted 07-Apr-2019
The warmest welcome ever! Very reactive to small issues I had with Wifi and very helpful with everything. One tiny weeny weird thing:they refuse to have toilet brushes in the bathroom... you are just not allowed to clean after you use the toilet... which I found odd, annoying and dirty. Standard rooms do not have a fridge or a safe.
Comment from Hotel Management
08-Apr-2019 by Rob., Hotel Management
Dear Freekneo. We are so pleased to hear that you enjoyed your stay here with us and that you found our staff welcoming, reactive and helpful with everything as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. The reason in which we do not have toilet brushes in our en-suites is simply down to hygiene reasons and our housekeeping team clean the toilets each day however, they are available on request. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review as we really appreciate all feedback. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards,
4 out of 5
by a verified traveller

Posted 07-Apr-2019
A great hotel in a great location, close to the city centre, stations and all amenities
Comment from Hotel Management
07-Apr-2019 by Rob., Hotel Management
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and we really appreciate you taking the time to leave this review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards
5 out of 5
by a verified traveller

Posted 05-Apr-2019
Comment from Hotel Management
05-Apr-2019 by Rob., Hotel Management
Dear Guest. Thank you for taking the time to leave us such a positive review, we really appreciate it. Kind Regards
5 out of 5
by a verified traveller

Posted 08-Mar-2019
Comment from Hotel Management
02-Apr-2019 by Rob., Hotel Management
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards.