Ratings based on 1,317 verified reviews

3.7 out of 5
79% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 13-Jun-2019
View from room excellant staff very welcoming. Rooms need a upgrade and people in next room in and out all night of eachothers rooms banging doors and screaming not hotels fault
Comment from Hotel Management
13-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I have passed on your comments to our Housekeeping Supervisor to address with immediate effect. I hope the issues raised haven’t put you off staying with us again in the future. Kind regards Duty Manager
5 out of 5
by a verified traveller

Posted 13-Jun-2019
Comment from Hotel Management
13-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards Duty Manager
4 out of 5
by a verified traveller

Posted 12-Jun-2019
A nice hotel in centre of Liverpool. Room was nice just disappointed the hotel bar was closed at 11pm
Comment from Hotel Management
13-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards Duty Manager
5 out of 5
by a verified traveller

Posted 05-Jun-2019
Very near to the arena for concerts and shopping venues staff so friendly
Comment from Hotel Management
06-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards Duty Manager
5 out of 5
by a verified traveller from Anglesey

Posted 03-Jun-2019
Staff were very friendly and the room was nice and clean. We travelled by car and there was free parking which was good. Breakfast in the morning was nice and tasty. There was nothing that we didn’t like about the hotel and would stay again next time we visit Liverpool
Comment from Hotel Management
03-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am thrilled to hear our team took great care of you and look forward to passing on your lovely feedback. We do hope you’ll stay with us again in the future. Kind regards Duty Manager
4 out of 5
by a verified traveller

Posted 28-May-2019
Nice friendly staff room was clean but could do with an update great location enjoyed my stay
Comment from Hotel Management
03-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am thrilled to hear our team took great care of you and look forward to passing on your lovely feedback. We do hope you’ll stay with us again in the future. Kind regards Duty Manager
5 out of 5
by a verified traveller

Posted 28-May-2019
Comment from Hotel Management
03-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards Duty Manager
4 out of 5
by a verified traveller

Posted 25-May-2019
Brilliant budget hotel. Very close to the exhibition centre and Albert Dock attractions. Property in need of rennovation and a lift installing. Staff are brilliant and clearly very hardworking.
Comment from Hotel Management
03-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am thrilled to hear our team took great care of you and look forward to passing on your lovely feedback. We do hope you’ll stay with us again in the future. Kind regards Duty Manager
5 out of 5
by a verified traveller from Broxburn

Posted 24-May-2019
Very good for the price, clean, Tv, Tea facilities and bathroom very good and clean. Loved it. The Domestic Staff were very professional, very polite and nice. I will definitely be back there soon with the whole family and friends should the opportunity arises for me to be in Liverpool for business or for a short break.
Comment from Hotel Management
03-Jun-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am thrilled to hear our team took great care of you and look forward to passing on your lovely feedback. We do hope you’ll stay with us again in the future. Kind regards Duty Manager
5 out of 5
by a verified traveller

Posted 19-May-2019
Lovely staff. Very easy check in. Decent size room. I got refund from Dolby Hotel next door as facilities were dire, bathroom smaller than an aircraft toilet. Very nice stay here and i would recommend it for budget stay. Parking onsite a big bonus and very near everything you would need.
Comment from Hotel Management
21-May-2019 by Martyna, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am thrilled to hear our team took great care of you and look forward to passing on your lovely feedback. We do hope you’ll stay with us again in the future. Kind regards Duty Manager