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"The front desk help when we arrived were just ok. No smiles, but got the job done. The front desk when we checked out was very cheerful and kind. The beds and pillows were probably the most comfortable I have ever slept on! I would visit again, just to sleep on that amazing bed. We used Uber and they were very fast to arrive there every time."

"Excellent customer service "

"Super easy access to the airport either by bus or their taxi service."

"Good just a few bugs "

"Love Strand Palace Hotel ❤️"

"The front desk staff were amazing helping an old gal get here theatre tickets on her no data phone. We will definitely stay here again when we come back to London. Our room was large and the kitchen was great."

"Person at reception, Angelina or Angelica, always very pleasant and helped me with questions. Very efficient and professional"

"The Service at the Atrium Bar was a little slow but the fish and chips special was excellent. The morning breakfasts were the best I have eaten at any hotel. The location just off Russell Square was ideal for London sight seeing. "

"Location, location, location. Very convenient right next to Hyde park. Access to transportation was excellent. Staff was helpful and accomodating. "