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Reviews of Relax Inn

2.5 out of 5
Relax Inn
200 South Shackleford Road, Little Rock, AR

Reviews

5.6
Rating 10 - Excellent. 54 out of 320 reviews" "
Rating 8 - Good. 62 out of 320 reviews" "
Rating 6 - Okay. 56 out of 320 reviews" "
Rating 4 - Poor. 42 out of 320 reviews" "
Rating 2 - Terrible. 106 out of 320 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Genese

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The room was hazaradous and overpriced due to supposed accommodations for a regional event. I tried to get a refund (only available the next morning which was not feasible for me to do economicallly or physically) for the room, or to move to another room. I was not allowed that request.
Stayed 1 night in Apr 2024

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy drug head's
Stayed 4 nights in Apr 2024

6/10 Okay

Steven

Liked: Staff & service, amenities, property conditions & facilities
People out to late
Stayed 1 night in Feb 2024

4/10 Poor

William

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
cheap, good. Shower did not work, bad. Smoke detector beeping all night because low battery.
Stayed 1 night in Jan 2024

10/10 Excellent

Nate

Liked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
First time stay
This is a good cheep hotel if the room would have been clean we looked up the bed and there I was all kind of just trash and debris that freaked my girlfriend out and we left same night . They did offer to change rooms but we declined.
Stayed 1 night in Jan 2024

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service, property conditions & facilities
If you think thiose pictures are accurate then think again. Bathtub in 2 different rooms had cigarette markings all along the tub, no 💡 in the lamps, tv didn’t work, and bed sheets had stains and comforter had cigarette holes in them.
Stayed 1 night in Jan 2024

2/10 Terrible

Dean

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wesley

Liked: Cleanliness

2/10 Terrible

Kirkpatrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Vikki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!!
This hotel was horrible! The parking lot was covered in trash and glass. The rooms were disgusting. We moved rooms and they both had hair in the tubs and sinks, there was dead roaches on the floor, and the bedding had holes and stains in it. The beds are smaller than advertised as well and extremely uncomfortable. Overall terrible experience. We ended up switching to a different hotel.
Stayed 2 nights in Nov 2023

8/10 Good

Stacy

Travelled with partner
Liked: Staff & service, amenities
Venue was reasonable. Accomodations were convenient with location. Towels were a little dirty. Pillows were small and very worn. All in all a affordable venue with great location.
Stayed 1 night in Oct 2023

8/10 Good

James, Nashville

Liked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel ever I do not recommend this at hotel they had a name change and a 50 dollar deposit but doesn't tell you until you get their to check in waste of my money and time and on top of rude ass staff at the office. On top of ice maker is broke and no repair has been made it. Unsafe parking lot big craters.
Stayed 1 night in Oct 2023

10/10 Excellent

Kyanna

Stayed 1 night in Oct 2023

2/10 Terrible

Victoria

Disliked: Staff & service, amenities, property conditions & facilities
Bad bed bugs it was sad I paid $ 46 The people that there just didn't care Would not give me my money back at all.
Stayed 1 night in Sep 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
ROACHES.
Stayed 1 night in Sep 2023

6/10 Okay

Timothy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Carlyle

Stayed 1 night in Sep 2023

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever …
These sexs mfs are racist and discriminated against us because we are BLACK !they asked us if we could comprehend. It was giving us disrespect vibes . I just don’t recommend ppl stay here ..
Stayed 1 night in Aug 2023

10/10 Excellent

Ricky

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Sherry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nasty and the tub looked horrible. I had to go and buy some bleach before we could even take a shower. The room smelled horrible.
Stayed 1 night in Jul 2023
Response from General manager on 10 Jul 2023
Sorry for the inconvenience you had during your stay.!!! We will take care of all to serve you better in future.!!! Thank you for giving us opportunity to improve ourselves.!!

2/10 Terrible

Crystal

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel i have ever stayed in. The floor had what looked like vomit dried up on it in the corner, dirty finger printers all over the bathroom door, lock broke on door, no hot water not even warm, it is so load you cant sleep. There was sirens from police and ambulance at the hotel and the tow truck towing cars parked in tow zones. I could go on and on but i will stop here.
Stayed 1 night in Nov 2022
Response from Rick on 25 Nov 2022
Sorry for the inconvenience you had during your stay

2/10 Terrible

Allison

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was Dirty and Had Roaches In the room behind the fridge and in the corner's!!!
Stayed 1 night in Nov 2022
Response from Rick on 21 Nov 2022
Sorry for the inconvenience you had during your stay

10/10 Excellent

Thomas

Business traveller
Liked: Staff & service, room comfort
Got shocked by the bathroom light switch.
Stayed 1 night in Nov 2022

2/10 Terrible

Jill

Stayed 1 night in Oct 2022

6/10 Okay

Jack

Stayed 1 night in Oct 2022

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Bryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs repair. Stains in the carpet, mold in shower, and towels stained. My door didn’t work right and it took 2 times asking to get it fixed. The area is unsafe
Stayed 4 nights in Oct 2022
Response from Rick on 18 Oct 2022
Sorry for the inconvenience you had during your stay

10/10 Excellent

Randkey

Stayed 3 nights in Sep 2022

2/10 Terrible

Daniel

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

Ebony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

Whitney

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022
Response from Rick on 19 May 2022
Sorry for the inconvenience you had during your stay

2/10 Terrible

Cheryl

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason booked and stayed is because i could smoke in the room. I asked the staff if we could get a wakeup call. He said yes. But, no phone was in our room We were told they were on back order.
Stayed 2 nights in Apr 2022
Response from Guest Relations on 29 Apr 2022
Dear Cheryl, We hope you'll accept our apologies for any lack of service from our team members during your visit. We'll be sure to discuss your comments internally as we continue to make changes and we hope you'll join us again later down the road.

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Do an inspection check
Did not like at all it wasn't know where clean. I really freak out when a lady walk out her room and dumped food out a crock pot you can tell people living in this hotel. I got me a refund back. You suppose to be comfortable not like ugh and the room do not look like the picture when I book the room. Them must been some yrs ago pictures cause them room do not look good at all in person
Stayed 3 nights in Apr 2022
Response from Guest Relations on 3 May 2022
Dear Teresa, We appreciate your feedback, as it allows us to continually review guest satisfaction and determine where we can improve. That said, we regret to hear about any discomfort you felt at our hotel, as well as the cleanliness concerns you observed. This is never the lasting impression we wish to leave our guests, so rest assured that we will use your feedback to improve in all applicable areas. Thank you for sharing your constructive insights, and we welcome another chance to impress you down the line.

2/10 Terrible

Brad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Rick on 16 Apr 2022
Sorry for the inconvenience you had during your stay

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Stayed 1 night in Mar 2022
Response from Rick on 31 Mar 2022
Sorry for the inconvenience you had during your stay

2/10 Terrible

Dennis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room #149
No breakfast was provided, because of social distancing restrictions, not even a cup of coffee available! They had a soda machine but no water available! You would think they could at least put a coffee maker in the rooms! Had to go offsite to get that 1st cup of coffee and breakfast which is very important to me! I had friends staying at another hotel and they invited me for coffee and breakfast at their hotel! The room was in need of some repairs! The security latch on the door was broken and the shelf in the ironing board closet was also just leaning up against the wall needing to be reinstalled! Very much neglected! And there were no Kleenex’s in the room! To say the least, I was very disappointed and will never stay at this hotel again!
Stayed 3 nights in Mar 2022
Response from Guest Relations on 26 Mar 2022
Dear Dennis, We appreciate you taking the time to leave us your feedback on your recent visit, and we apologize for any inconvenience surrounding our current breakfast policies. Please know that these policies are in place for the safety of our guests, as well as our team members, and we look forward to reimplementing our original policies once it's deemed safe to do so. In addition, we'll be sure to have our maintenance team look into the issues you listed with the room. Despite this, we hope you'll come back and give us another chance to impress you in the future.

8/10 Good

Chequan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
No complaints
Stayed 1 night in Feb 2022

6/10 Okay

Charles

Business traveller
Stayed 1 night in Feb 2022

8/10 Good

Gertie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Rick on 4 Feb 2022
Sorry for the inconvenience you had during your stay

6/10 Okay

Sharon

Travelled with family, Travelled with family and small children
Room Service
Stayed 3 nights in Jan 2022

2/10 Terrible

Cecilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
America’s WORST value inn
This is one of the worst places I’ve been. The room felt and looked dirty. I began to wipe down all surfaces and spray everything with Lysol. The bed didn’t have pillows, they were small and with stains as well as the sheets. Then the toilet did not work. Horrible experience. Period.
Stayed 1 night in Jan 2022
Response from Rick on 29 Jan 2022
Sorry for the inconvenience you had during stay

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nice lil sleep spot.
They were very helpful and the rooms are not all that great but they are clean.
Stayed 1 night in Jan 2022

8/10 Good

DeRanda

Travelled with family
Liked: Staff & service
It’s was ok besides the couple next door fighting and banging! It went so far the chick busted out the guys window right next to my car after that it was time to go!
Stayed 2 nights in Jan 2022

8/10 Good

Sara

Liked: Staff & service, room comfort
The staff is wonderful and it is the best affordable hotel in the area
Stayed 4 nights in Jan 2022

10/10 Excellent

Gilbert

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
It was the worst place I have ever stayed there was roaches in my room, straws to do drugs with by my toliet, bag of marijuana seeds in the dresser, fire alarm was wrapped in something the air conditioner sucks after I cleaned it worked better,staff was so rude and hateful the refusyto give me my refund because they said there was no notes that I complained I feel o deserve my money bk
Stayed 1 night in Dec 2021
Response from General Manager on 4 Jan 2022
Dear Amy, It is upsetting to hear this, as we work hard to meet the needs of our valued guests. Nonetheless, we value your feedback and the opportunity given to improve. Guest satisfaction means everything, and we will seize this opportunity to take a step in the right direction. Please forgive us and allow us to make this up to you the next time your travels bring you this way.

2/10 Terrible

Hosie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
My stay at American best value was horrible when I first got there I saw straws down by the toilet and a bag of marijuana seeds in my drewer the staff there was very rude I took off my shoes and my socks turned black I had to clean my own air conditioner it was so full of dust my towel was white and then the fire alarm had wrape on it I will not recommend this place to anyone
Stayed 3 nights in Dec 2021
Response from Rick on 29 Dec 2021
Sorry for the inconvenience you had during your stay and will take care of it and it will not happen again