Hi LIsa. I am glad to see you had a chance to meet our owner. He is an absolutely wonderful man and completely focused on making sure his hotel meets the expectations of today's traveller. Thank you for sharing your experience!

Hi Christina. How could we have improved your stay to earn 5 stars? Let us know if you don't mind.Thanks!

Hi Janiece. Thanks for sharing your experience with us. We are pleased to know you found the beds to be comfortable and the hotel a welcome place to rest and recover after busy days. We hope to see you on your next visit to Little Rock.

Hi Katy. Our apologies for the chatty housekeepers. We have reminded them to be respectful of our guests and to keep the chatter and noise to a very low level and only when necessary. Thank you for bringing this to our attention and for your honest rating of our hotel.

Hi Lashounda. Thank you for your 5 star rating of our hotel. Cant get better than that! Glad you enjoyed your stay.

Hi Nenad, I believe I did respond to another comment you left but just in case, we did remind our entire team to always be aware of noise and conversations during quite hours.

Shawn, thank you so much for the fives! We certainly appreciate that. We put a lot of effort into our recent renovation and the results we are seeing are wonderful. And your comments are a testament to the effort. Thanks again and come back and see us soon.

Thank you Michael for your very constructive feedback. We have asked our maintenance supervisor to check the water pressure in our guest bathrooms to ensure that the flow is adequate. So far it seems like perhaps it is an isolated case since we didn't hear of others report the same concern. But, we will keep our eyes and ears open and continue to monitor the water pressure. Glad you found your room to be comfortable and that is also very important. If you return to Little Rock please consider staying with us again.

Hi Teresa. Could you share with us how we could have earned a rating of 5 from you? I know we try hard and sometimes unintentionally we might not hit the mark. Feel free to reach out to the General Manager to share your comments so we know where we need to improve. Thanks!!

Yes sir, Mario! Our room renovation was quite thorough with everything updated with the most modern features and fixtures. We were really excited to be able to offer "casting" on our Televisions since that is one of the latest room features that is truly awesome. Thanks for your fives! Let us know if you plan to visit Little Rock again soon.

Danyel, thank you so much for your five star rating. I believe that means you really enjoyed your stay with us. And THAT makes us very happy to know that you did in fact enjoy your stay with us. Thanks again, Danyel.

Hi Jennifer. Thanks for your frank feedback about your experience. Cash is a rarity these days it seems and perhaps the clerk on duty was not well versed with providing a receipt. We will speak the the clerks to remind them that cash receipts are appreciated. Very glad to hear our pillows were comfy and that they stay was friendly. Thanks again!

Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 5012217666.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Rahul PatelGM Best Western Shackleford

Dear Shelley,Thank you so much for your kind words! It was an absolute pleasure having you stay with us. We're thrilled to hear that you enjoyed your experience and that everything met your expectations. Our team works hard to ensure every guest feels welcomed and comfortable, and it's truly rewarding to know that we succeeded in making your stay memorable.Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. Should your travels bring you back to [location], we would be delighted to welcome you again. Until then, safe travels and warm regards!Best regards,GM

Hi Ashley. Thank you for your comment. We appreciate hearing from our guests and are pleased that you enjoyed your stay and the cleanliness of our hotel. Thanks!!

Thank you very much for your review. We are pleased to see that you enjoyed your stay and had a wonderful experience. Thanks again!!

Hello Quinton. It looks like your stay could have been better. Please contact the General Manager at the hotel with any comments about your stay you care to share. This is an enormous help to our team so we can learn where improvements maybe necessary.

Thanks, Emmanuel. We appreciate your review and equally pleased to know you had a wonderful and comfortable stay.

Dear Judith. Yes, we opened the BW Shackleford after a complete and total renovation inside and out. And I should say that your review is a testament of the effort of our team to bring a fresh new Best Western to Little Rock. Thank you for your review.

Hi Melissa. Thanks for your review of the Best Western Shackleford. We take great pride in our hotel and we are happy to see you enjoyed your stay. And also glad you enjoyed our very nice breakfast. Thanks again!!!

Thank you so much, Twila for your review. It is nice to see that our renovation efforts and new ownership created a welcome environment for your stay. Come back and see us again should your plans call for another visit to Little Rock,

Dear Bryson. Thanks for your review. Sometimes its the little things and in this case we were able to listen to your concern and remedy the clogged sink. Thank you for allowing us the opportunity to make things right.

Stephen, thank you for your review. Trying to figure out the noise the sheets made so we are looking in to that. All linen and towels are new and of the highest quality so it could be related to "newness" It does appear though that your did enjoy your stay and we are happy that you left with a positive impression of the hotel. Thanks!!

Dear Dianne & Michael,Thank you so much for your kind words! It was an absolute pleasure having you stay with us. We're thrilled to hear that you enjoyed your experience and that everything met your expectations. Our team works hard to ensure every guest feels welcomed and comfortable, and it's truly rewarding to know that we succeeded in making your stay memorable.Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. Should your travels bring you back to [location], we would be delighted to welcome you again. Until then, safe travels and warm regards!Best regards,GM

Hey there, Carlesha. We certainly appreciate your near perfect score, however if you care to let us know where we could have done better, please contact our General Manager to share your experience We like to hear from our guests and will welcome your comments.

Thanks, Robert for your perfect score of the hotel. Much appreciated.

Anthony, thank you very much for your perfect score of our hotel. And very nice to see that your experience was a welcome one. We make the effort every day to ensure that our guests stay is memorable, comfortable and enjoyable. Thanks again!!

Hi Gwen. Its not easy to get a perfect score, so I am glad to see we met your expectations for a complete and satisfying stay. Come back and see us again should your plans call for another stay in Little Rock.