Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Comfort Inn All Seasons

3 out of 5
Comfort Inn All Seasons
301 River Street, Ballina, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 145 out of 365 reviews" "
Rating 8 - Good. 158 out of 365 reviews" "
Rating 6 - Okay. 52 out of 365 reviews" "
Rating 4 - Poor. 7 out of 365 reviews" "
Rating 2 - Terrible. 3 out of 365 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Julie

Stayed 1 night in Feb 2024
Response from Monique on 2 Apr 2024
Thank you for sharing your feedback Julie.

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service
Dated but clean and staff were very helpful. Restaurant was closed.
Stayed 2 nights in Jan 2024

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reception on 15 Jan 2024
Hi Matthew,Thank you for taking the time to give us a review.We, the staff, at Ballina Comfort Inn are always looking for ways to improve our establishment. We would love it if you could provide us with details you weren't happy with so we can try to attain a 5 star rating.Thank you Kindest regardsReception

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly reception staff.
Stayed 1 night in Jan 2024
Response from Steph on 9 Jan 2024
Hello Patricia,Thank you for taking the time to write a review.We are so glad that you were happy with your stay.Our staff take great pleasure in ensuring that our guests receive high quality service.We look forward to welcoming you back in the future.Kindest regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Steph on 9 Jan 2024
Hi Kevin,Thank you so much for taking the time to rate our motel.We, the staff, take pride in the services we provide.Hope to see you again.Kind regardsComfort Inn Team

10/10 Excellent

Whitiora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Monique on 9 Jan 2024
Thank you so much for taking the time to review our motel.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Room was very comfortable. Restaurant was amazing. Had the best Sirloin steak. Would definitely stay here again.
Response from Steph on 9 Jan 2024
Wow thanks Donna for taking the time to write us such a raving review!! We are so glad you enjoyed your stay with us and hope we can welcome you back soon.Kindest regards

8/10 Good

Craig 'Shine'

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were towing a trailer, this was no problem parking here. They sectioned off some place which we appreciated. The room had all the appointments that you expect. Friendly staff.
Stayed 1 night in Dec 2023
Response from Steph on 9 Jan 2024
Hello Craig,We are so happy to try to accommodate all sorts requests. I'm glad we had the space to park your trailer. Our staff pride themselves on providing friendly service to all our guests.Thank you for taking the time to write a review.Kindest regardsReception

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steph on 9 Jan 2024
Thank you Gregory for our 5 out of 5 rating.So glad you were happy with your stay with us.Hope to see you soon.Kind regardsReception

8/10 Good

Sherly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steph on 4 Jan 2024
Thank you Sherly for taking the time to give a review.We really appreciate it.We hope to see you again soon.Kind regardsStephReservations

10/10 Excellent

Benjamin Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steph on 4 Jan 2024
Hi Benjamin,Thank you so much for taking the time to give us a raving review!! We are so happy you enjoyed your stay.Looking forward to welcoming you back soon.Kind regards

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Sep 2023

8/10 Good

Graeme

Stayed 1 night in Sep 2023

10/10 Excellent

Leanne

Stayed 2 nights in Sep 2023

10/10 Excellent

Robyn and Neil

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were outstanding. Restaurant was excellent too.
Stayed 2 nights in Aug 2023

10/10 Excellent

LAUREEN

Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for an overnight or quick stay
The plumbing didn’t work on one of my nights and they moved me to another room. Can hear cars on the road outside the hotel which was annoying. The restaurant wasn’t open except for one night of my stay annd the menu was quite outdated annd overpriced for what they were debi v so I skipped it. Overall, not bad, and fine perhaps for an overnight stay but not for longer. I am not sure I would stay there again. The walk into main shops in River street isn’t “5 minutes” away as sold - it’s more like a good 15 minutes or longer and you have to cross the main roads. Ok maybe in summer but not great in winter.
Stayed 4 nights in Jun 2023
Response from Reception on 22 Jun 2023
Hi Rob, Thankyou for taking the time to review our motel. I believe you booked a twin room and were upgraded to a spa room on arrival. Unfortunately the plumbing and the road noise is beyond our control and we do apologize for the inconvenience. We have only just recovered and renovated since the floods in 2022 which explains why we are only open limited days until we can get back up and running. We find menu prices are consistent with all other eating establishments in the area. We apologize for any misleading information, we have never had anyone complain about how long it takes to get to town also there is a safe traffic light pedestrian crossing for everyone's convenience. We hope your next stay in Ballina meets your needs.

10/10 Excellent

Frank

Travelled with family
.
Stayed 1 night in Jun 2023

6/10 Okay

Garth

Business traveller
Liked: Cleanliness, staff & service
Over-Priced & Tired
Extremely expensive for what you get. Very tired Motel and reminds me of my stays in other Comfort Inns in 1990's. This one hasn't changed. Very noisy motel where you here everyone taking a shower and people walking around upstairs. Taking shower with no air extraction so open the window & people upstairs can look into your bathroom. Best part, the Receptionist who was extremely helpful and very pleasant.
Stayed 1 night in May 2023
Response from Rachael on 11 Jun 2023
Thank you for taking the time to leave us feedback, it is always appreciated and lets us know where we are going well.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Kind regards, Rachael - Ballina Comfort Inn Reception

8/10 Good

Jamaica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good little spot for the price. Comfortable bed, air con worked well. My only complaint which i did mention upon leaving is that there's no ceiling fan or pedestal fan as not everyone wants the air con all the time.
Stayed 1 night in Jan 2023
Response from Comfort Inn Ballina on 2 Feb 2023
Thank you for your review, We appreciate you providing feedback on your recent stay here with us. Our team are very pleased you enjoyed your stay and look forward to welcoming you in the future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2022

8/10 Good

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great room, and although the hotel was full their was minimal to no noise in our room.
Stayed 2 nights in Jul 2022
Response from Molly on 1 Aug 2022
Hi Johnathan, Thankyou for taking your time to complete our online survey. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slept well
Very clean and comfortable. The room had a microwave but no plates or cooking equipment. That was odd but not a real problem.
Stayed 1 night in Jul 2022
Response from Molly on 12 Jul 2022
Thankyou Narelle for your feedback, we greatly appreciate it. We do not allow cooking in our rooms but our rooms are equipped with the essentials Toaster, Jug and microwave. Tea/coffee cups, saucers, glass cups and some cultery are also provided. Our guests are more than welcome to come and ask reception if they are in need of anything else to ensure there stay is comfortable. We are more than happy to provide what you are are need of. Kind Regards Comfort Inn Ballina

10/10 Excellent

Jill

Stayed 1 night in Jun 2022
Response from Molly on 13 Jul 2022
Dear Jill, Thanks for your review we are very pleased you enjoyed your stay.

10/10 Excellent

Shane

Stayed 1 night in Apr 2022

10/10 Excellent

Martin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful even after having flood damage
Stayed 1 night in Apr 2022
Response from Jacqui on 19 Apr 2022
Thank you for your positive comments, we very much appreciate your feedback and am pleased you enjoyed your stay with us.

6/10 Okay

Renee

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Just basic but very clean
Stayed 1 night in Apr 2022

8/10 Good

Natalia

Stayed 1 night in Apr 2022

8/10 Good

Sandra

Stayed 1 night in Apr 2022

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Clean comfortable room
Stayed 2 nights in Feb 2022

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for a shower.cold shower was very disappointing.
Stayed 1 night in Feb 2022

8/10 Good

SUE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Bed comfortable. Bathroom clean. A little cramped but staff extremely helpful
Stayed 1 night in Feb 2022

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & quiet
Stayed 1 night in Jan 2022
Response from Jacqui on 31 Jan 2022
Hi Joyce, thanks for that great review. We're glad you enjoyed your time here. Hopefully we'll see you again soon. Kind Regards

10/10 Excellent

Spencer

Liked: Staff & service
We did not stay. We had to cancel. I came down sick. Did not want to risk anything. Stayed home. Canceled being with family on the Gold Coast and Coffs Harbour. Staff member was excellent in his understanding. No refund but his calls back to make sure everything was ok. He will help in the future if he can. Nice to see some Christmas spirit.
Stayed 1 night in Dec 2021

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not too shabby
Suprisingly comforyable good for a short stay
Stayed 1 night in Nov 2021

8/10 Good

Timothy

Business traveller
Liked: Staff & service, room comfort
Pretty good!
I stayed for a business trip the area iznt great for accom but the comfort ironically has the basic comforts required and it was a great short stay
Stayed 1 night in Nov 2021

8/10 Good

Hanting

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Meal was arranged well
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This property very basic but nice and clean . Air con is set at 21C we like it about 18C There is a restaurant on site opens of an evening but not for breakfast at the moment, you can only order a night pack which is fruit juice bread for toasting yogurt. Tea and coffee making facilities in the room and two bottles of water in the fridge . The Ballina RSL is 6 mins walk from this motel.
Stayed 1 night in May 2021
Response from Vic on 5 Jun 2021
Hi There, Thank you for your review. Your feedback is most valuable to us. Our split system heating and cooling can be set at a range of temperatures to suit all of our guests needs. We certainly understand that there is not a one temperature fits all approach. Unfortunately we have been unable to reinstate our hot breakfast due to covid restrictions on buffets and the ever changing state border closures. We are hoping to get this back up and running as soon as it is safe to do so. We hope to see you next time! Kind regards, Comfort Inn Team

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling twosome
Nicely furnished room with lovely bathroom.
Stayed 1 night in May 2021
Response from Vic on 5 Jun 2021
Hi Neil, Thank you for your kind feedback. We are thrilled you enjoyed your stay with us, and hope to see you next time you are passing through. Safe Travels!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant food is excellent. The staff are very helpful & happy. King size bed really comfortable
Stayed 2 nights in Apr 2021
Response from Victoria on 11 May 2021
Thank you for your review. We are so pleased that you enjoyed your stay here. We pride ourselves on our customer service, so feedback is always most appreciated. We hope to see you next time!

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service, room comfort
All good except for rawdy party in one of the rooms
Stayed 1 night in Apr 2021
Response from Victoria on 4 May 2021
Hi Steve, Thank you for for your review. Guest feedback is extremely important to us, so we are very sorry to hear that your stay did not exceed your expectations. This is the first instance any noise has been brought to our attention, so our sincerest apologies for the disruption. We would love to be given the opportunity to make your next stay a much better experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff at check in Quiet location
Stayed 1 night in Mar 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to and close to shops Unfortunately the restaurant was not open on Sunday, but we got by all the same.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
We were on our way to the Gold Coast and stopped off at Ballina to break up our trip and see family. Had a great stay and would definitely stay again
Stayed 1 night in Mar 2021
Response from Jacqui on 15 Mar 2021
Hi Wendy, Thank you for taking the time to leave us feedback, I am delighted you enjoyed your stay and even more delighted you'd like to return! Kind Regards

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Jacqui on 15 Feb 2021
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Kind Regards