Ratings based on 377 Verified Reviews

4.0 out of 5
75% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 11-Oct-2018
I like everything in the Hotel. Amenities, Staffs ,....
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 03-Oct-2018
4 out of 5
by a verified traveller

Posted 18-Sep-2018
our room had about 4 lamps each one with a 10 watt bulb. no way you could read or work comfortably
3 out of 5
by a verified traveller from Essex

Hotel near bridge

Posted 02-Sep-2018
Pros: Breakfast Nice reception and bar areas
Cons: Communication via email. I have never dealt with a hotel that did not reply to emails.
Location: On edge of city. Short walk to the Marina which was very pretty.
Hotel was convenient for a wedding we were attending. Breakfast was very good and the communal areas were very nice. We had a problem with communicating with the hotel. Despite sending several emails we did not get any replies. The phone calls we had to make regarding our bookings cost £27 When I spoke to the manager about our problems he refunded this. Please check carefully if you require a disabled room as we were told there were no walk-in shower facilities in the rooms apparently there are some! We used the shower in the Health Club instead.
5 out of 5
Recommended
for Everyone
by a verified traveller from London

Nice hotel with a beautiful view

Posted 01-Aug-2018
The general vibe of the hotel is really lovely and the staff are very friendly and helpful - even though one of them screwed up a taxi reservation and we ended up having to pay for it. It was disappointing that we had to buy swimming caps and slippers to use the pool but we did also have a stunning view out of our window overlooking the river Tagus and the bridge by the hotel.
2 out of 5
by a verified traveller from Australia

Posted 09-Jun-2018
I would only stay here if you needed to go to the congress centre. The staff lacked warmth and were quite uncaring and insensitive to the needs of their guests. They seemed understaffed but poorly coordinated as well.
4 out of 5
by a verified traveller

Good stay for business

Posted 31-May-2018 on Hotels
Good stay for conference at nearby convention center. Great walk under the bridge and by the river. A little far from city center but accessible via tram.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 31-May-2018 on Hotels
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 31-May-2018 on Orbitz
Check in w Catriana very easy. She was most accomodating to our needs. Helpful recommendations from her as well as evening staff. Beautiful location, across from Tagus River to start exploring. We head north for a week before returning to LIs for deep city style experience.
5 out of 5
by a verified traveller from Cambridge

Posted 27-May-2018
The hotel is minutes from the conference centre so no travel required to start your business day. Rooms are spacious and clean. Staff are all very helpful and polite. Breakfast is fabulous