Seasonal outdoor pool
Check availability

Reviews of VIP Executive Eden Aparthotel

4 out of 5
VIP Executive Eden Aparthotel
Praça dos Restauradores, 24, Lisbon

Reviews

8.0

Very good

Rating 10 - Excellent. 690 out of 2503 reviews" "
Rating 8 - Good. 1212 out of 2503 reviews" "
Rating 6 - Okay. 455 out of 2503 reviews" "
Rating 4 - Poor. 108 out of 2503 reviews" "
Rating 2 - Terrible. 38 out of 2503 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Fantastic location but property is very dated. Air conditioning did not work. One elevator was not working for majority of our time there. Rooms need an overhaul. Check in and check out extremely slow.
Stayed 3 nights in Apr 2024
Response from Justin on 16 Apr 2024
Dear Justin. Thank you for your preference in Aparthotel VIP Executive Eden. We are sorry to hear that our hotel did not meet your expectations, it will be remodeled soon so we hope you come visit us once it is completed and allow us a second chance. Regarding the air conditioning we understand and have been trying to get the issue resolved as soon as possible. There was also an unexpected issue with the lift, there was a piece that had to be replaced and we tried all weekend to contact the company, only hearing from them monday. We apologize the inconveniences. Our very best regards, Rita Santos, Front Office

10/10 Excellent

Gabriel

Great location, great hotel!
Stayed 4 nights in Apr 2024
Response from . on 8 Apr 2024
Dear Mr. Gabriel, thank you for your preference in Aparthotel VIP Executive Eden. We are very happy to know you enjoyed your stay, specially our location. We are very privileged to have a central location and enjoy knowing our guests, as well as us, are able to make the most out of it. We do hope to see you again soon. Our very best regards, Rita Santos, Front Office

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jacqueline on 19 Mar 2024
Dear Madam JacquelineWe are very pleased to receive your comments about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

John

Travelled with group
Excellent location.
Stayed 2 nights in Mar 2024
Response from John on 22 Mar 2024
Dear Mr John We were delighted to welcome you to Vip Executive Eden. Thank you for the comments . They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near futureKind RegardsDário Marques

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Great stay. Very comfortable and very helpful friendly staff.
Stayed 5 nights in Mar 2024
Response from Susan on 19 Mar 2024
Dear Mrs SusanWe were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future!Kind RegardsDário Marques

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great space for the price. Clean rooms and professional staff. Drinks on the rooftop terrace was a lovely addition too! Would definitely come back here next time we’re in Lisbon.
Stayed 4 nights in Feb 2024
Response from . on 27 Feb 2024
Dear Alex, we thank you for your preference in aparthotel Vip Eden and we appreciate your comment. We are happy to hear you enjoyed your stay and have passed your positive comment to our staff. We hope to see you again soon! Best Regards

8/10 Good

eric

Stayed 2 nights in Feb 2024
Response from Eric on 22 Mar 2024
Dear Sir EricWe are very pleased to receive your comments about your stay in our unit. They allow us to improve our servicesWe hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

6/10 Okay

Guillermina

Travelled with partner
Room: Although large, the furniture and carpet are outdated. The 9th-floor hallway needs cleaning and removal of bleach-type stains on the carpet. Hand sanitizers: located immediately outside the elevator stains on the wall need cleaning. Breakfast although good, is the same every day.- suggest a little change.
Stayed 7 nights in Dec 2023
Response from Guillermina on 1 Feb 2024
Dear Mrs GuillerminaThank you for the preference for our hotel. About your comments, we would like to inform that soon we will make some improvements ! appreciation for your preference, and we hope to have the pleasure of welcoming you back We reiterate our soon. Our Best RegardsDário Marques

10/10 Excellent

Asim

Stayed 2 nights in Dec 2023
Response from Asim on 1 Feb 2024
Dear Sir AsimWe are very pleased to receive your scor. We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

joey

Liked: Cleanliness
Stayed 8 nights in Nov 2023
Response from Joey on 1 Feb 2024
Dear Sir JoeyWe are very pleased to receive your scor. We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2023

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
Great location, very central and close to lots of bars, restaurants and shopping. Close to lots of tourist sites, the funiculars, metro and Rossio train station. Also direct links to the airport so arrival and departure were easy too.
Stayed 5 nights in Oct 2023

10/10 Excellent

Tara

Stayed 2 nights in Oct 2023

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location was awesome. Room adequate, but a little dated. Bed super comfortable.
Stayed 4 nights in Oct 2023

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Jose Ricardo., LIMA

Travelled with family
Liked: Cleanliness, amenities
Location excellent, only highlight that the room are little bit old and need a restauration.
Stayed 2 nights in Oct 2023

10/10 Excellent

Catherine

Stayed 7 nights in Sep 2023

8/10 Good

Andrew

Stayed 4 nights in Sep 2023

6/10 Okay

Tomihisa

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
front desk and living room are good but bath room was not good. We saw cockroach so many times.
Stayed 6 nights in Sep 2023
Response from Tomihisa on 29 Sept 2023
Dear Sir TomishisaWe are very pleased to receive your comment and about your stay in our unit. We regret that you were not satisfied with our rooms. The housekeeper and maintenance department have already been duly informed to correct the anomaly and the disinfestation team was immediately contacted and the room put out of serviceWe hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Check in was easy. Rooms perfect for what we needed. Pool nice size and had a great vew ofer looking the city. Breakfast was excellent, plenty of options to start your day off with. Situated in the best area for transport, shops, sightseeing, restaurants, cocktail bars and only a 35 minute metro ride form the airport. Higly recommended. Felt comfortable and safe. Room has every essential you need: a safe, hairdryer, iron ect.
Stayed 2 nights in Sep 2023
Response from Emily on 29 Sept 2023
Dear Mrs EmilyWe were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future!Best RegardsDário Marques

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Hotel stay in Lisbon City center
This was a great place to stay while in the city center! It was clean and the staff was very friendly/ helpful. They assisted us with scheduling transportation to airport. Having a refrigerator and microwave was awesome when staying for a few days. The pull out couch was comfortable and was actually able to be a 2 twins if needed.
View from the rooftop bar/pool at sunset time
Stayed 3 nights in Sep 2023
Response from Scott on 29 Sept 2023
Dear Mr Scott We were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future!Best RegardsDário Marques

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness
Location is everything! The hotel is perfect for exploring with metro & buses right outside the door. Many dining options just across the square. Hotel is very tired in parts, particularly the bathroom & kitchen but didn’t spoil our enjoyment. Roof top bar & pool were amazing
Stayed 4 nights in Sep 2023
Response from Alan on 29 Sept 2023
Dear Sir AlanThank you for your comment about your stay.We regret that we did not meet some of your expectations.We will take note of the aspects that you considered less good, so that we can improve.We hope to welcome you back to our hotel.With our best regardsDário Marques

8/10 Good

MISS

Stayed 2 nights in Sep 2023
Response from Miss on 14 Sept 2023
Dear Sir/MadamWe are very pleased to receive your score your stay in our unit. We hope to welcome you back soon at the Vip Executive Eden.Kind RegardsDário Marques

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location Location Location. Great area close great food and both of our excursions picked us up a block away and the drop off was right in front of the hotel. Staff incredible… it’s an older building so don’t expect fancy up to date stylings but the room was perfect for us. We will definitely be back.
Stayed 5 nights in Aug 2023
Response from Mike on 6 Sept 2023
Dear Mr Mike We were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future!Best RegardsDário Marques

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect location. The apartment size was very spacious for 2 adults and 2 teens. The pull out coach beds were not as comfortable as the main bed but worked just fine. Very clean. A but dated but just fine. Pool at top was small but very nice view. We always managed to find a Lou he chair in the evening. Friendly easy check in. Location is superb for walking around at night to restaurants and such. Good value for the money.
Stayed 2 nights in Aug 2023
Response from Rachael on 23 Aug 2023
Dear Madam RachaelWe are very pleased to receive your comments about your stay in our unit. They allow us to improve our servicesWe hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

4/10 Poor

Parveen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Portugal is getting overated for the amount of money you spend you can get a 5 star all inclusive in other countries. VIP decor is outdated, facilties outdated, the rooftop pool is smaller then it looks. Cleaning was not great, dish washer didnt wash dishes properly, had puddles of water in the kitchen had to keep ringing for basic things like pool towels and bath mats or bathroom towels. Didnt look like like vacuum. Overall did the job but would never book or recommend to anyone
Stayed 10 nights in Jul 2023
Response from Parveen on 23 Aug 2023
Dear Sir/Madam ParveenWe are very pleased to receive your comment and about your stay in our unit. We regret that you were not satisfied with our room service .The housekeeper department have already been duly informed to correct the anomalyWe hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I recommend booking the Aparthotel on the 9th Floor! Great balcony with a view, small kitchenette , supermarket close by. The rooftop pool and bar area is big, (small cold pool) the view is amazing. Also, go and find Mário the tuk tuk driver nearby and book a tour with him on your first day. He will show you all the local tips and tricks!
Response from Krista on 23 Aug 2023
Dear Mr(s) KristaWe were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future!Best RegardsDário Marques

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Christopher on 23 Aug 2023
Dear Sir ChristopherThank you for your score about your stay.We hope to welcome you back to our hotel.With our best regardsDário Marques

6/10 Okay

Roger

Stayed 2 nights in Jul 2023
Response from Roger on 23 Aug 2023
Dear Sir RogerThank you for your score about your stay.We hope to welcome you back to our hotel.Kind regardsDário Marques

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location Great value
Great location Great rooftop pool with bar Great service Good Room Great value!
Stayed 4 nights in Jul 2023
Response from Anonymous on 23 Aug 2023
Dear SirsWe were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future!Best RegardsDário Marques

8/10 Good

HEATHER

Liked: Cleanliness, amenities
Have breakfast out
Stayed 2 nights in Jul 2023
Response from Heather on 23 Aug 2023
Dear Mr(s) HeatherWe are very pleased to receive your comment and about your stay in our unit. We regret that you were not satisfied with our breakfast.The department have already been duly informed to correct the anomalyWe hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, amenities
You can’t beat the location of this property with easy access to metro, parking, train station! The property itself is a little dated compared to other places we’ve stayed but workable!
Stayed 1 night in Jul 2023
Response from Helen on 23 Aug 2023
Dear Madam HelenWe are very pleased to receive your comments about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.Best regardsDário Marques

8/10 Good

Emma

Liked: Amenities
Stayed 3 nights in Jul 2023
Response from Emma on 6 Sept 2023
Dear Madam EmmaWe are very pleased to receive your score about your stay in our unit. We hope to welcome you back soon at the Vip Executive Eden.With our best regards

8/10 Good

Leam

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023
Response from Leam on 15 Jul 2023
Dear Sir LeamWe are very pleased to receive your comments about your stay in our unit. It is very gratifying to know that you had nothing to report.We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

6/10 Okay

robert

Travelled with family
Liked: Cleanliness
It was ok
Cleanliness was fine. More like a 3 star. Very outdated
Stayed 4 nights in Jul 2023
Response from Robert on 15 Jul 2023
Dear Mr RobertThank you for the preference for our hotel. About your comments, we would like to inform that soon we will make some improvements ! appreciation for your preference, and we hope to have the pleasure of welcoming you back We reiterate our soon. Kind RegardsDário Marques

10/10 Excellent

Sandra, Redwood City

Liked: Cleanliness, amenities, property conditions & facilities
I'd stay here again in a heartbeat! The hotel is a bit dated but clean and the most perfect location for walking or catching the metro. The rooftop pool and bar are perfect on the balmy nights. Great value.
Stayed 4 nights in Jun 2023
Response from Sandra on 6 Jul 2023
Dear Mrs SandaWe were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future! Best Regards Dário Marques

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooftop pool and bar with a good view of the city was good. Very easy to use public transport -Metro and bus stops outside.
Stayed 4 nights in Jun 2023
Response from Janice on 6 Jul 2023
Dear Madam JaniceWe are very pleased to receive your comments about your stay in our unit. They allow us to improve our servicesWe hope to welcome you back soon at the Vip Executive Eden.Kind regardsDário Marques

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great central location.
Stayed 7 nights in Jun 2023
Response from Andrew on 6 Jul 2023
Dear Mr AndrewWe are very pleased to receive your comments about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.Best regardsDário Marques

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In center of town and close to metro and sites
Stayed 3 nights in Jun 2023
Response from Rebecca on 6 Jul 2023
Dear Mrs RebeccaWe are very pleased to receive your comments about your stay in our unit. We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Staff was wonderful, only concern was the pillow was very hard. No coffee maker in the room Rooftop pool was very beautiful view but cold Clean and took Uber everywhere was cheap and quick. Will stay there again. Maybe. Due to the pillow only concern and the air conditioning doesn’t cool like we see in America.
Stayed 2 nights in Jun 2023
Response from Andrew on 6 Jul 2023
Dear Mr AndrewWe were delighted to welcome you to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future! Best Regards Dário Marques

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasantly surprised. The rooftop pool & bar was lovely, great view. The rooms were spacious & clean. Ours had a kitchenette which looked fine but went unused, it was behind a sliding door so you do not even notice it & looks like normal hotel room. Desk staff were great, very accommodating. Location is perfect for a tourist in Lisbon. thanks
Stayed 3 nights in May 2023
Response from Adam on 6 Jun 2023
Dear Mr AdamThank you for the preference for our hotel. About your comments, we would like to inform that soon we will make some improvements ! We reiterate our appreciation for your preference, and we hope to have the pleasure of welcoming you back soon. Kind Regards Dário Marques

10/10 Excellent

seokyun

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Seokyun on 6 Jun 2023
Dear Sir(s) SeokyunWe are very pleased to receive your comments about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room with seperate bedroom and kitchen was great. Very quiet. Great roof top view. We were very happy with the hotel and would definitely stay there again. Very simple rooms. Best part was location and roof top view!
Stayed 3 nights in May 2023
Response from Jean on 31 May 2023
Dear Sir JeanWe are very pleased to receive your comments about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Great stay & received early checkin , our second time and would stay again, roof top is fabulous too. Great location
Stayed 2 nights in May 2023
Response from Mary on 20 May 2023
Dear Mrs MaryWe were delighted to welcome you and your group to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future! Best Regards Dário Marques

10/10 Excellent

nadia soledad

Stayed 4 nights in May 2023
Response from Nadia Soledad on 6 Jul 2023
Dear Sir Nadia SoledadWe are very pleased to receive your comments about your stay in our unit. We hope to welcome you back soon at the Vip Executive Eden.Kind regardsDário Marques

10/10 Excellent

Tarjeta

Stayed 5 nights in May 2023
Response from Tarjeta on 20 May 2023
Dear Mr(s) TarjetaWe are very pleased to receive your feedback about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.Kind regardsDário Marques

10/10 Excellent

Tarjeta

Stayed 5 nights in May 2023
Response from Tarjeta on 20 May 2023
Dear Mr(s) TarjetaWe are very pleased to receive your feedback about your stay in our unit. They are what make us improve our services.We hope to welcome you back soon at the Vip Executive Eden.With our best regardsDário Marques

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
location of the hotel, very central... location of my room on 9th floor, under the terrace.
Stayed 7 nights in May 2023
Response from Gary on 20 May 2023
Dear Mr Gary We were delighted to welcome you and your group to Vip Executive Eden. Thank you for the comments and suggestions. They allow us to improve our services and are always welcome. We look forward to welcoming you to our hotel again in the near future! Best Regards Dário Marques

8/10 Good

eduardo

Liked: Cleanliness
Disliked: Property conditions & facilities
Extremely dated and poorly maintained.
Stayed 4 nights in May 2023
Response from Eduardo on 20 May 2023
Dear Mr EduardoThank you for the preference for our hotel. About your comments, we would like to inform that soon we will make some improvements ! We reiterate our appreciation for your preference, and we hope to have the pleasure of welcoming you back soon. Kind Regards Dário Marques